2000 Mercury Cougar Fuel system Problems

TAKATA INFLATORSI HAVE A 2000. MERCURY. COGUAR. WHEN. I BOUGHT THE. CAR IT RAN TGOOD, THEN. IN 2014. I HAD TO. PAY 1000. TO GET A. FUEL PUMP PUT IN. AND. THAT ONLY LASTED. 2YRS. NOW THE FUEL PUMP WENT OUT . I DON'T. HAVE. THAT KIND OF MONEY .I LIVE ON AS. WHEN I PAY MY BILLS I'M. BROKE. I LOOKED UP RECALLS. AND ITS THE FUEL SYSTEM ON THE CAR. IT JUST STOPS. EVEN IN TRAFFIC. I DON'T SEE WHAT MY CREDIT. HAS ANYTHING. TO DO WITH GETTING HELP. FIXING MY CAR IF IT HAS A RECALL. ON THE FUEL SYSTEM.

NHTSA ID

10864259

Incident

May 6, 2016

Mileage

74,000 mi

HAVING SO MANY PROBLEMS WITH THE FUEL SYSTEMS. I HAVE PUT FUELPUT A NEW FUEL PUMP IN GAS TANK 2 YES. AGO. PUT FUEL PRESSURE SENSOR THIS YEAR. PUT NEW FUEL REGULATOR THIS YEAR NOW WHEN DRIVING IT WILL JUST STOP. AND WOULDN'T STARTUP

NHTSA ID

10863741

Incident

Dec 15, 2014

Mileage

71,000 mi

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE REFUELING THE VEHICLE, THE FUEL PUMP WOULD ONLY ALLOW 1-2 GALLONS TO ENTER THE FUEL TANK BEFORE SHUTTING OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

NHTSA ID

10851327

Incident

Feb 1, 2016

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS THE CONTACT WAS TOLD THAT THE FUEL DELIVERY MODULES NEEDED TO BE REPLACED. THE CONTACT ASKED ABOUT NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM: GASOLINE), BUT WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 83,000.

NHTSA ID

10486531

Incident

Nov 28, 2012

Mileage

83,000 mi

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER SEVERAL MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE FUEL PUMP WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA ID

10486116

Incident

Nov 20, 2012

Mileage

100,000 mi

DURING PERIODIC MAINTENANCE THE DEALER DISCOVERED THE PASSENGER SIDE FUEL TANK STRAP HAD CORRODED AND BROKE. LIKELY CAUSE WAS THE SALT AND CHEMICALS APPLIED TO THE ROADS DURING THE WINTER. THE DRIVER SIDE STRAP WAS INTACT BUT WOULD LIKELY FAIL IN THE FUTURE. I WAS INFORMED THE FUEL TANK STRAPS WERE SPECIAL ORDER SINCE THEY DO NOT NORMALLY FAIL. RETURNED THE NEXT DAY TO HAVE BOTH STRAPS REPLACED. FORTUNATELY THE ISSUE WAS DISCOVERED BEFORE THE TANK SEPARATED FROM THE VEHICLE. THIS IS THE SAME ISSUE WITH FORD TRUCKS OF THE SAME VINTAGE. *TR

NHTSA ID

10439651

Incident

Dec 5, 2011

Mileage

164,729 mi

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT WHEN ACCELERATING AT ANY SPEED, THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE AND MADE THE CONTACT AWARE OF NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE), BUT ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 141,000.

NHTSA ID

10419165

Incident

Jun 28, 2011

Mileage

140,000 mi

MY 2000 MERCURY COUGAR SUDDENLY STARTED SPUTTERING, BUCKING, AND IN LESS THAN TWO MINUTES STOPPED IN TRAFFIC. IT WOULD CRANK BUT NOT START. I HAD TO HAVE IT PUSHED OFF THE ROAD OUT OF TRAFFIC. IT WAS TAKEN TO A REPAIR SHOP WHERE THE MECHANIC TOLD ME IT WAS A FAULTY FUEL PUMP SYSTEM. WHEN LOOKING ONLINE FOR RECALLS OR SAFETY IMPROVEMENT CAMPAIGNS, ON THE FORD WEBSITE, THEY ACKNOWLEDGED THAT COUGARS HAVE HAD PROBLEMS WITH THE FUEL PUMP SYSTEM. THE WEBSITE DID NOT SPECIFY ANY MODEL YEAR. WHEN LOOKING ON ANOTHER WEBSITE AND SEARCHING RECALLS, THE 2000 COUGAR HAD NO RECALLS OR SAFETY IMPROVEMENT CAMPAIGNS. WHAT IS INTERESTING TO ME IS THAT THE OTHER THREE MODEL YEARS, 1999, 2001, AND 2002, ALL HAD RECALLS ON THE FUEL PUMP SYSTEM. FORD MOTOR COMPANY ISSUED AN EXTENDED MANUFACTURER'S WARRANTY ON THE FUEL PUMP SYSTEM FOR THOSE THREE MODEL YEARS UNTIL DECEMBER 2010. MY HUSBAND AND I BOTH CALLED FORD MOTOR COMPANY REGARDING OUR PROBLEM AND WERE TOLD THAT WE WERE SENT A NOTICE REGARDING THE EXTENDED WARRANTY AND WE SHOULD HAVE HAD IT FIXED BEFORE THE WARRANTY ENDED. OUR CAR WAS NOT COVERED UNDER THE WARRANTY THEREFORE WE DID NOT RECEIVE A NOTICE. THEY BASICALLY SAID SORRY, YOU ARE ON YOUR OWN FOR THE $600+ REPAIR BILL AND HAVE A GREAT DAY. WHEN A CAR IS ONLY MADE FOR FOUR YEARS AND THREE OF THOSE FOUR HAVE A SAFETY PROBLEM THAT CAUSES THE CAR TO STOP SUDDENLY IT STANDS TO REASON THAT THE FOURTH MODEL YEAR MADE WITH THE SAME PARTS WOULD HAVE THE SAME PROBLEM. *TR

NHTSA ID

10417139

Incident

Jul 30, 2011

Mileage

92,500 mi

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED AND THE CONTACT RECEIVED A JUMP START BEFORE HE WAS ABLE TO START THE VEHICLE. THE VEHICLE REMAINED ON FOR A FEW MINUTES BEFORE STALLING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE ALTERNATOR WOULD NEED TO BE REPLACED. THE ALTERNATOR WAS REPLACED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BUT FOUND THAT THE HEADLIGHTS WERE INTERMITTENTLY DIMMING. THE CONTACT WAS ADVISED BY THE DEALER AND MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 01V031000 (ELECTRICAL SYSTEM: BATTERY: CABLES). THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE AND THAT FUEL WAS NOT TRAVELING TO THE ENGINE CORRECTLY EVEN WITH A FULL TANK OF FUEL. THE DEALER AND MANUFACTURER BOTH ADVISED THAT CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 100,000.

NHTSA ID

10379490

Incident

Aug 15, 2009

Mileage

98,000 mi

MY CAR STALLED WHILE IN THE MIDDLE OF A BUSY INTERSECTION WHILE IN MOTION. LATER FIND OUT THAT I NEED A NEW FUEL PUMP. WAS NOT AWARE IT WAS UNDER RECALL. PAID TO HAVE IT FIXED IN JULY OF 2009. REPAIR SHOP FAILED TO PUT MY VIN, MILEAGE, AND CORRECT YEAR OF VEHICLE ON INVOICE RESULTING IN NOT BEING ABLE TO GET MY MONEY BACK FROM FORD. RECALL WAS GOOD THROUGH JANUARY 31, 2010. MY CAR ONCE AGAIN STALLED WHILE AT A STOP LIGHT SPARKS AND SMALL FLAMES WHEN ATTEMPTING TO START AFTER STALLING. ELECTRICAL PROBLEM, AND FORD IS DOING NOTHING ABOUT IT. I REPLACED THE BATTERY AND STILL NO CRANK OR CLICKING. ALSO LISTED AS A RECALL. SPEND $651.02 TO HAVE FUEL PUMP FIXED AND NOW CAN'T GET MY MONEY BACK BECAUSE REPAIR SHOP DID NOT FILL OUT INVOICE CORRECTLY. NOW WILL HAVE TO POSSIBLY PAY OVER A $1,000.00 TO FIX THE ELECTRICAL ISSUE... WHEN THE FUEL PUMP WAS FIXED, THE SHOP FAILED TO SECURE THE GAS TANK CORRECTLY CAUSING FUEL TO POUR OUT WHILE DRIVING AT A RATE OF A GALLON PER MINUTE. FORD IS NOW DOING EVERYTHING THEY CAN TO AVOID PAYING ME BACK FOR THE RECALL SERVICES AFTER I WAS INFORMED BY A FORD CUSTOMER SERVICE REP THAT I WOULD BE PAID BACK. I HAVE BEEN BACK AND FORTH FOR WEEKS NOW TO THE DEALERSHIP AND I HAVE BEEN TOLD OVER AND OVER AGAIN WITH A NEW EXCUSE EVERYTIME AS TO WHY THEY CAN NOT REPAY ME... *TR

NHTSA ID

10336479

Incident

Jul 19, 2009

Mileage

92,788 mi

TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE BATTERY CABLES LEADING FROM THE BATTERY TO THE ALTERNATOR CAUSED SHORTAGES. ALL OF THE ELECTRICAL COMPONENTS FLICKERED INSIDE AND OUTSIDE THE VEHICLE. HE TOOK THE VEHICLE TO A CERTIFIED MECHANIC, WHO CONFIRMED THAT THERE WAS A SHORT SOMEWHERE IN THE VEHICLE. IN ADDITION, HE NOTICED A FAILURE WITHIN THE FUEL INJECTION SYSTEM. THE RPM'S WOULD REV TO A HIGH DEGREE AND THEN DECREASE VERY QUICKLY, WHICH OCCASIONALLY CAUSED THE VEHICLE TO STALL. THE RPM'S FLUCTUATED WHEN SHUTTING OFF THE VEHICLE OR REVVING. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBERS 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES) AND 04V421000 (FUEL SYSTEM, GASOLINE). THE CURRENT MILEAGE WAS APPROXIMATELY 106,000 AND FAILURE MILEAGE WAS APPROXIMATELY 52,000.

NHTSA ID

10248967

Incident

Apr 18, 2004

Mileage

52,000 mi

TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT HIS EXTENDED WARRANTY WAS CANCELLED ON HIS FUEL PUMP BECAUSE THE VEHICLE WAS RECONSTRUCTED. WHEN HE PLACED A FULL TANK OF GASOLINE IN THE VEHICLE, THE FUEL GAUGE DIAL WOULD NOT GO PAST THE HALFWAY MARK. THE DEALER STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THEY FURTHER STATED THAT THE TITLE WAS RECONSTRUCTED BECAUSE THE VEHICLE WAS PREVIOUSLY DESTROYED. DUE TO THIS, THEY WOULD NOT PERFORM ANY REPAIRS ON THE VEHICLE. THE FAILURE MILEAGE WAS 133,650.

NHTSA ID

10239942

Incident

Aug 20, 2008

Mileage

133,650 mi

TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER. THE CONTACT WAS ABLE TO PULL OVER AND WAITED A FEW MINUTES. SHE WAS ABLE TO RESTART THE VEHICLE WITHOUT ANY TROUBLE. THE FAILURE OCCURRED ONCE MORE AFTER THE FIRST FAILURE. THE DEALER STATED THAT THE FUEL WAS BEING BLOCKED FROM ENTERING THE ENGINE. UPON FURTHER INVESTIGATION, THE DEALER STATED THAT NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE) APPLIED TO HER PARTICULAR YEAR, MAKE, AND MODEL VEHICLE, WHICH THEY BELIEVED TO BE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 186,000 AND CURRENT MILEAGE WAS 187,000.

NHTSA ID

10236444

Incident

Jul 21, 2008

Mileage

186,000 mi

TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN HESITATING, STALLING, AND THE ENGINE SHUT OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT CONTINUED TO HESITATE UNTIL FUEL WAS ADDED. THREE WEEKS PRIOR TO THE FAILURES, THE VEHICLE STALLED AFTER SHIFTING THE GEAR INTO NEUTRAL. SHE ENGAGED THE ACCELERATOR PEDAL TO PREVENT THE VEHICLE FROM STALLING. THREE DAYS AGO, THE VEHICLE WOULD NOT START. A DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 76,300.

NHTSA ID

10209465

Incident

Nov 13, 2007

Mileage

75,000 mi

TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE FUEL PUMP FAILED ON HER VEHICLE. FORD INFORMED HER THAT A RECALL REPAIR WAS PREVIOUSLY PERFORMED ON THE VEHICLE. THE CONTACT WENT TO THE CORPORATE FORD OFFICE AND WAS INFORMED THAT THE REPAIR HAD NOT BEEN PERFORMED. SHE ALSO STATED THAT THE ENGINE OCCASIONALLY STALLED AND ONE OF THE STRUTS FAILED DURING A TEST DRIVE AT 60 MPH. THE VEHICLE WAS EVENTUALLY TOWED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 110,125 AND FAILURE MILEAGE WAS 110,000.

NHTSA ID

10198328

Incident

Jul 19, 2007

Mileage

110,000 mi

TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 25 OR 65 MPH, THE VEHICLE SPEEDS UP, SLOWS DOWN, AND THEN SHUTS OFF COMPLETELY. THE VEHICLE IS CURRENTLY AT THE SHOP, WHERE THE FUEL PUMP AND DELIVERY MODULAR HAVE BEEN REPLACED FIVE TIMES. THE MECHANIC STATED THAT THE WIRING WAS NOT MAKING THE PROPER CONNECTION TO THE MODULAR. THE CURRENT MILEAGE IS 84,000 AND FAILURE MILEAGE WAS 60,000.

NHTSA ID

10197209

Incident

Mar 1, 2005

Mileage

60,000 mi

TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE VEHICLE CONTAIND A SAFETY RECALL ON THE FUEL SYSTEM. ON APRIL 3, 2007, WHILE DRIVING APPROXIMATELY 60 MPH ON A RAINY DAY, THE VEHICLE SHUT OFF. THE VEHICLE WAS TOWED TO A MECHANIC WHERE IT CURRENTLY REMAINED. THE FAILURE OCCURRED TWICE IN THE LAST FOUR MONTHS. THE MECHANIC STATED THAT THE FUEL SYSTEM COULD BE REPAIRED IF IT WAS PAID FOR BY THE CONTACT. THE CURRENT MILEAGE IS 115,000 AND FAILURE MILEAGE WAS 112,000.*AK

NHTSA ID

10187004

Incident

Apr 3, 2007

Mileage

112,000 mi

I PURCHASED A USED 200 MERCURY COUGAR IN 12/2005. THE FUEL HAS BEEN DIAGNOSED BY FESTUS FORD AS DEFECTIVE. THE FUEL PUMP WAS REPLACED AS PART OF RECALL #04V421000. I CALLED FORD CUSTOMER CARE 1-866-436-7332 TO ASK IF THERE WAS ANYTHING THAT FORD COULD DO TO OFFSET THE COST OF THE REPAIR/REPLACEMENT AND MY REQUEST WAS REJECTED. IT'S APPARENT THAT THERE IS SOMETHING WRONG WITH THE COUGAR FUEL PUMPS. I REPORT TO FORD THAT I THOUGHT THIS WAS A SAFETY ISSUE, SINCE THIS IS CAUSING MY VEHICLE TO LOSE POWER AND/OR SURGE. THEY DID NOT SEEM TO BE CONCERNED AT ALL. *JB

NHTSA ID

10164145

Incident

Jul 31, 2006

Mileage

99,000 mi

2000 MERCURY COUGAR STALLED DUE TO PROBLEMS WITH THE FUEL PUMP. *TS AFTER THE FUEL PUMP WAS INSTALLED, THE CONSUMERS DAUGHTER CONTINUED TO EXPERIENCE STALLING PROBLEMS. THE CONSUMER LEARNED THERE WAS RECALL , THE CONSUMER DID RECEIVE A REBATE AND IT WAS DISCOVERED THAT THE FUEL PUMP THAT WAS SOLD TO THE CONSUMER WAS THE SAME ONE THAT HAD BEEN RECALLED. THE DEALER DID AGREE THAT THE FUEL PUMP WAS BAD, HOWEVER THEY WANTED OVER $500.00 TO REPLACE IT. *JB

NHTSA ID

10141030

Incident

Nov 3, 2003

THE DEALERSHIP DIDN'T FOLLOW THE PROPER PROCEDURE/SPECIFICATION WHEN PERFORMING THE FUEL DELIVERY MODULE RECALL 04N02, BECAUSE OF THIS THE RUSTED FUEL TANK STRAPS WENT UN NOTICED. THE CONSUMER NOTICED THE STRAPS DRAGGING WHILE DRIVING WHICH COULD OF RESULTED IN A FIRE. *JB

NHTSA ID

10097025

Incident

Sep 9, 2004

Mileage

71,000 mi

VEHICLE WILL STALL AND THEN LOSE POWER WHILE DRIVING OR HESITATING. THEN JERK FORWARD WHILE IDLING. THERE IS NO WARNING WHEN EITHER OF THESE FAILURES OCCUR. THE FUEL PUMP/MASSIVE FLOW SENSOR WERE REPLACED TWICE, BUT FAILURES RECURRED. *AK

NHTSA ID

10115404

Incident

Sep 20, 2003

Mileage

40,000 mi

RECEIVED THE RECALL INFORMATION FOR THE FUEL PUMP, DEALER WILL NOT REPLACE THE FUEL PUMP PER MERCURY HOME OFFICE BECAUSE THEY SAID THE CAR TESTED FINE. IF ITS A RECALL, WHY ISN'T IT BEING REPLACED?*AK

NHTSA ID

10100954

Incident

May 1, 2004

RECENTLY, I TOOK MY 2000 COUGAR TO THE SHOP TO HAVE A LEAK CHECKED OUT. ALSO, I NOTICED WHEN I USED THE HEAT, I SMELLED A BURNED RUBBER SCENT. I LEARNED THAT THE TRANSMISSION SEAL BROKE AND I NEEDED NEW GASKETS. IT COST $1,600. WHAT IS REALLY STRANGE IS THERE WAS A 1999 COUGAR AT THE SHOP TOO. THE MECHANIC TOLD ME THAT BOTH OF OUR CARS HAS THE SAME EXACT PROBLEM. IS IT POSSIBLE THAT THERE IS A RECALL ON CERTAIN COUGARS?*AK

NHTSA ID

10100273

Incident

Nov 20, 2004

WHILE DRIVING VEHICLE STALLED. THE CONSUMER WAS UNABLE TO RESTART THE VEHICLE, AND HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED DUE TO A SOLENOID SWITCH. THE CONSUMER INFORMED THE MECHANIC THAT WHEN THE GAS TANK WAS A QUARTER FULL VEHICLE STALLED WITHOUT WARNING. *AK THE ENGINE STALLED AS THE CONSUMER ATTEMPTED TO ACCELERATE. *SC *JB

NHTSA ID

10087740

Incident

Aug 11, 2004

FORD MOTOR COMPANY FUEL PUMP RECALL, POSSIBLE ENGINE STALLING.*MR THE CONSUMER'S RECEIVED A RECALL LETTER WHICH REFERENCE A HESITATION/SURGING PROBLEMS. THE CONSUMER CONTACTED THE DEALER WHO STATED THAT THEY HAD NOT RECEIVED THE NEWLY DESIGNED FUEL PUMPS AND TO CALL BACK IN LATE MAY. WHEN THE CONSUMER CALLED BACK IN LATE MAY THE PART WAS STILL NOT AVAILABLE. THE PART DID NOT ARRIVE UNTIL MID JULY AND THE CONSUMER DROPPED THE VEHICLE OFF THAT MORNING TO HAVE IT FIXED. WHEN THE CONSUMER ARRIVED THAT AFTERNOON TO PICK IT UP THE CONSUMER WAS TOLD THAT THE INCORRECT PART WAS ORDERED AND THE VEHICLE HAD TO KEPT OVERNIGHT. THE PUMP WAS FINALLY REPLACED THE NEXT DAY AND WHEN THE VEHICLE WAS PICK THE CONSUMER INDICATED THAT SHE SMELL FUEL INSIDE THE VEHICLE. THE CONSUMER WAS TOLD THAT HE SMELL WOULD GO AWAY IN A FEW DAYS. THE CONSUMER FELT THAT SOMETHING WASN'T RIGHT AN TOOK THE VEHICLE TO HER INDEPENDENT MECHANIC. HE FOUND THAT THE FLOOR UNDER THE BACK SEAT WAS CUT TO REMOVE THE OLD FUEL PUMP AND THAT THE NEW FUEL PUMP WAS SECURED WITH DUCT TAPE, NOT THE RETAINER RING. *NM

NHTSA ID

10089374

Incident

Jul 21, 2004