2011 Mercury Grand Marquis Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2011 Mercury Grand Marquis, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical327.3%
- Steering218.2%
- Fuel system19.1%
- Seat belts19.1%
- Tires & wheels19.1%
- Airbags19.1%
- Visibility19.1%
- Brakes19.1%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
DRIVING ON HUMID DAY, CLOSED WINDOWS AND TURNED ON A/C. CONTROLLER FAILED TO CLOSE DEFROSTER VENTS, CAUSING WINDOW TO QUICKLY FOG UP, RESTRICTING FORWARD VISION. PREVIOUSLY HAD SAME PROBLEM ON 2006 GRAND MARQUIS WHICH I HAD REPAIRED BY FORD DEALER. TOOK 2011 TO DEALER, GOT REPAIR ESTIMATE OF $900, AS DASHBOARD MUST BE REMOVED TO GET TO FAILING PART. AM TOLD PROBLEM IS VACUUM LEAK IN CONTROLLER COMPONENT. ALTHOUGH ASSOCIATED WITH A/C, WHICH GENERALLY IS NOT CONSIDERED A SAFETY ISSUE, THE CONTROLLER FAILURE DOES RESULT IN A SAFETY ISSUE, AND IN MY OPINION SHOULD BE SUBJECT TO RECALL.
MY 2011 MERCURY GRAND MARQUIS ULTIMATE EDITION, WAS VERY GREAT HOWEVER IT CAUGHT ON FIRE DUE TO THE MALFUNCTION OF THE WINDSHIELD WIPERS...THEY WOULD COME ON AUTOMATICALLY WHILE I WAS DRIVING, MY WINDSHIELD WIPER SWITCH WOULD BE ON THE OFF POSITION... AND THE WIPERS ONLY WORKED ON A HIGH SPEED SEEING NONE OF THE OTHER SPEEDS WORKED...PRIME EXAMPLE I WOULD WARM UP THE CAR FOR 10 MIN...BECAUSE ITS COLD OUTSIDE THEN I WOULD DRIVE, ALL OF A SUDDEN MINUTES LATER, MY WINDSHIELD WIPER TURN ON BY ITSELF IN A HIGH SPEED POSITION , I TURNED THE WIPERS ON SO I CAN SEE IF TURNING OFF WOULD HELP IT DOESN'T SO CLEARLY IT HAS A MIND OF ITS OWN...AS IF A GHOST WAS IN IT...I GOOGLED THE PROBLEM..CLEARY THERE ARE OTHER MODELS OF THE SAME AND DIFFERENT YEAR NUMBERS THAT HAVE THE SAME PROBLEM...THEY SAY ITS EITHER THE WIPERS MOTOR A RELAY OR THE WHOLE LEFT, RIGHT INDICATED SWITCH WHICH THE WINDSHIELD WIPERS WORKS OFF OF...LONG STORY SHORT MY CAR CAUGHT ON FIRE THE MORNING OF NOV.21, 2018 A DAY BEFORE THANKSGIVING IN MY DRIVEWAY WHICH COULD HAVE SET MY CAR ON FIRE..HAD TO CALL THE FIRE DEPARTMENT AT 1:45AM IN THE MORNING. DUE TO AN ELECTRICAL ISSUE THE CAR HAD..IT LOOKED LIKE A MOVIE WITH THE CAR ON FIRE. BECAUSE CLEARLY IF THE CAR IS PARKED AND THE WINDSHIELD WIPERS MOTOR IS STILL TRYING TO MOVE WITH NO POWER TO THE CAR...I LOVED THAT CAR SO MUCH..IT ALMOST CAUGHT MY HOUSE ON FIRE...COULD HAVE EXPLODED AND PUT MY FAMILY AT RISK.WHICH IT DID. AS MUCH AS I LOVE FORD, LINCOLN, MERCURY I AM JUST SADDENS AND DEVASTATED THAT THE CAR I WANTED LOVED AND BOUGHT OR SHALL I SAY FINANCED IS TOTALLED BUY AN ELECTRICAL FIRE THAT BURNED THE INSIDE ALL UP IN MY CAR AND ENGINE IS BURNED OUT....AND THE FIRE WHEN I WAS WOKEN UP TO HEAR THIS WHEN I CALLED 911 AND WAS LOOKING OUTSIDE THE FIRE THAT I SEEN STARTED FROM THAT DRIVER SIDE FRONT WINDSHIELD WITH FIRE COMING FROM THE MOTOR OF THE WIPER ONTO HOOD
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
The contact owns a 2011 Mercury Grand Marquis. The contact stated that upon starting the vehicle, the steering wheel was locked. There was no warning light illuminated. Additionally, the gear shifter failed to operate as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The failure persisted, and the vehicle remained at the residence unrepaired. The contact stated that the failure was related to NHTSA Campaign Number: 13V385000 (STEERING). The manufacturer was not notified of the failure. The failure mileage was unknown.
TL* THE CONTACT OWNS A 2011 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 30,000. UPDATED 12/30/13*CN
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
DRIVING ON FREEWAY WITH DASH DISPLAY INDICATING 60 MILES REMAINING ON FUEL SUPPLY WHEN CAR RAN OUT OF FUEL. TANK TOTALLY EMPTY DASH DISPLAY STILL INDICATED 60 MILES BEFORE EMPTY. FUEL GAGE HAS BEEN REGULARLY DECEITFUL. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
THE AIR BAG LIGHT REMAINS ON ALL THE TIME. MY MECHANIC SAYS THAT CAR'S COMPUTER IS GENERATING A CODE INDICATING A PROBLEM WITH A SENSOR IN DRIVER'S SIDE SEAT BELT. HE SAYS THAT THE ENTIRE SEAT BELT ASSEMBLY MUST BE REPLACED AT A COST OF $500. THE CAR ONLY HAS 70,000 MILES ON IT. SINCE THIS IS A SAFETY ISSUE AND APPEARS FROM THE MANY COMPLAINTS YOU'VE RECEIVED TO BE A COMMON PROBLEM WITH 2005 GRAND MARQUIS'S, I URGE DOT TO ISSUE A RECALL TO REQUIRE THE MANUFACTURER TO PAY FOR THE NECESSARY REPAIRS.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
225/60R17 tire purchased new started going flat in the first week. Walmart tire said there was no warranty. Receipt says otherwise. P&M tire of Blackwell, OK found defects in the interior sidewall and told us the tire had manufacturing defects. Reported to Nexen by making an account and filing a warranty request which they denied. They keep saying we are lying to deflect blame. We have the tire, it could be inspected by their preferred tire shop but they would rather be mad and yell at us. There is no receipt from P&M because they didn't charge us for looking at a tire they could not repair.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
THE AIR BAG LIGHT REMAINS ON ALL THE TIME. MY MECHANIC SAYS THAT CAR'S COMPUTER IS GENERATING A CODE INDICATING A PROBLEM WITH A SENSOR IN DRIVER'S SIDE SEAT BELT. HE SAYS THAT THE ENTIRE SEAT BELT ASSEMBLY MUST BE REPLACED AT A COST OF $500. THE CAR ONLY HAS 70,000 MILES ON IT. SINCE THIS IS A SAFETY ISSUE AND APPEARS FROM THE MANY COMPLAINTS YOU'VE RECEIVED TO BE A COMMON PROBLEM WITH 2005 GRAND MARQUIS'S, I URGE DOT TO ISSUE A RECALL TO REQUIRE THE MANUFACTURER TO PAY FOR THE NECESSARY REPAIRS.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
MY 2011 MERCURY GRAND MARQUIS ULTIMATE EDITION, WAS VERY GREAT HOWEVER IT CAUGHT ON FIRE DUE TO THE MALFUNCTION OF THE WINDSHIELD WIPERS...THEY WOULD COME ON AUTOMATICALLY WHILE I WAS DRIVING, MY WINDSHIELD WIPER SWITCH WOULD BE ON THE OFF POSITION... AND THE WIPERS ONLY WORKED ON A HIGH SPEED SEEING NONE OF THE OTHER SPEEDS WORKED...PRIME EXAMPLE I WOULD WARM UP THE CAR FOR 10 MIN...BECAUSE ITS COLD OUTSIDE THEN I WOULD DRIVE, ALL OF A SUDDEN MINUTES LATER, MY WINDSHIELD WIPER TURN ON BY ITSELF IN A HIGH SPEED POSITION , I TURNED THE WIPERS ON SO I CAN SEE IF TURNING OFF WOULD HELP IT DOESN'T SO CLEARLY IT HAS A MIND OF ITS OWN...AS IF A GHOST WAS IN IT...I GOOGLED THE PROBLEM..CLEARY THERE ARE OTHER MODELS OF THE SAME AND DIFFERENT YEAR NUMBERS THAT HAVE THE SAME PROBLEM...THEY SAY ITS EITHER THE WIPERS MOTOR A RELAY OR THE WHOLE LEFT, RIGHT INDICATED SWITCH WHICH THE WINDSHIELD WIPERS WORKS OFF OF...LONG STORY SHORT MY CAR CAUGHT ON FIRE THE MORNING OF NOV.21, 2018 A DAY BEFORE THANKSGIVING IN MY DRIVEWAY WHICH COULD HAVE SET MY CAR ON FIRE..HAD TO CALL THE FIRE DEPARTMENT AT 1:45AM IN THE MORNING. DUE TO AN ELECTRICAL ISSUE THE CAR HAD..IT LOOKED LIKE A MOVIE WITH THE CAR ON FIRE. BECAUSE CLEARLY IF THE CAR IS PARKED AND THE WINDSHIELD WIPERS MOTOR IS STILL TRYING TO MOVE WITH NO POWER TO THE CAR...I LOVED THAT CAR SO MUCH..IT ALMOST CAUGHT MY HOUSE ON FIRE...COULD HAVE EXPLODED AND PUT MY FAMILY AT RISK.WHICH IT DID. AS MUCH AS I LOVE FORD, LINCOLN, MERCURY I AM JUST SADDENS AND DEVASTATED THAT THE CAR I WANTED LOVED AND BOUGHT OR SHALL I SAY FINANCED IS TOTALLED BUY AN ELECTRICAL FIRE THAT BURNED THE INSIDE ALL UP IN MY CAR AND ENGINE IS BURNED OUT....AND THE FIRE WHEN I WAS WOKEN UP TO HEAR THIS WHEN I CALLED 911 AND WAS LOOKING OUTSIDE THE FIRE THAT I SEEN STARTED FROM THAT DRIVER SIDE FRONT WINDSHIELD WITH FIRE COMING FROM THE MOTOR OF THE WIPER ONTO HOOD
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
2011 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH BRAKE PEDAL. *SMD THE CONSUMER STATED SINCE HE PURCHASED THE VEHICLE, HE NOTICED A GREAT DEAL OF FREE BRAKE PEDAL TRAVEL AND NEARLY HAD AN ACCIDENT TWICE. THE CONSUMER STATED HE HIT THE BRAKE AND ACCELERATOR PEDAL SIMULTANEOUSLY. THE DEALER INFORMED THE CONSUMER THERE WAS NO ADJUSTMENT FOR THE PEDAL TRAVEL. THE CONSUMER STATED THE SPECIFIC PROBLEM OCCURRED, WHEN THE BRAKE PEDAL WAS FULLY DEPRESSED AND IT WAS AT THE SAME LEVEL FROM THE FLOOR AS THE ACCELERATOR.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .