2011 Mercury Mariner Owner Complaints

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the power steering became inoperable with no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering shaft port sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

NHTSA ID

11738857

Incident

May 19, 2026

Mileage

96,000 mi

My dealer says my subframe needs to be replaced, and controll arm at a cost of 3600 dollars, I don't understand why my subframe needs to be replaced, I've owned cars for as long as 20 yrs and never had that problem. This sounds like a manufacturers problem.

NHTSA ID

11727405

Incident

Dec 24, 2024

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor inside the vehicle. In addition, the contact stated that the fuel odor was noticeable all the way to the rear seat. The vehicle was taken to the dealer; however, the contact was informed that the tools needed to perform the repair were not available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed by the Insurance Provider of an unrepaired recall, under NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline). The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ID

11717360

Incident

Nov 11, 2025

The contact owns a 2011 Mercury Mariner. The contact stated that while attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The contact was able to turn the vehicle by using physical force. The contact stated that the failure persisted. The vehicle was taken to an unknown dealer, where it was diagnosed with electric power steering system torque sensor failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 141,968.

NHTSA ID

11638337

Incident

Jan 24, 2025

Mileage

141,968 mi

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate above 10 MPH. The contact was able to pull to the shoulder of the roadway, after which the vehicle stalled. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. The vehicle was taken to an independent mechanic, who diagnosed a failure with the throttle body. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 13N03, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 116,000.

NHTSA ID

11546074

Incident

Sep 22, 2023

Mileage

116,000 mi

The contact owns a 2011 Mercury Mariner. The contact stated while entering a fast-food drive-thru, the power steering warning light illuminated, and the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

NHTSA ID

11530378

Incident

Jul 3, 2023

Mileage

125,000 mi

While my wife was driving the vehicle, the power assisted steering failed and produced a "power assist fault code" on the display. The car became too hard for a 74 year old woman to be able to steer. I took the car to the Ford dealer near me who confirmed it was the steering torque sensor had failed and needed to order in one and would cost $600 to replace. I did a VIN search on your data base, but it didn't show any recalls for this problem. However a google search showed a recall for my vehicle make, model and date of manufacturer and part of the Ford 14SO5 recall. The information on your web site shows that Mercury Mariners manufactured prior to Sept.11, 2010 were affected. Mine was manufactured in August of 2010. According to the Ford notices as published on your web site my car should be part of that recall and should receive a software update that would prevent the steering assist from being turned off. The Ford dealer is refusing to do the update and sensor replacement for free since that recall doesn't show up under my VIN. Its funny, because my car is doing the exact thing the recall was for and fits the vehicle description and date of manufacture to qualify.

NHTSA ID

11502990

Incident

Jan 10, 2023

The contact owns a 2011 Mercury Mariner. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel was spinning in circles. The vehicle was taken to the local dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 200,732.

NHTSA ID

11470844

Incident

Dec 1, 2021

Mileage

200,732 mi

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel became difficult to turn in either direction. After turning off the vehicle and restarting the engine, the vehicle would operate normally. The vehicle was taken to and independent mechanic who diagnosed that the steering shaft torque sensor was faulty and need to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000. THE CONSUMER STATED THE DIAGNOSTIC TROUBLE CODE WAS B2278. THE CONUSMER STATED DUE TO THE VEHICLE EXPERIENCING THE SAME FAILURE DETAILED IN THE RECALL NOTICE, THAT THE VEHICLE SHOULD BE INCLUDED IN THE RECALL.

NHTSA ID

11454150

Incident

Feb 21, 2022

Mileage

140,000 mi

The fuel system is not working properly.I’m scared to drive it anymore.i can’t even put gas in it.

NHTSA ID

11436716

Incident

May 20, 2018

This car has excessive under body rust under all the wheels wells. I was just told that my car would not pass a State Inspection because the on the front drivers side there is a bracket that holds up the engine is almost totally gone. I have read and over that this vehicle has a known rust and corrosion issue and Mercury/Ford has not been made responsible. I bought this car from a Ford Dealer in Aberdeen, MD used in 2018 and made them aware that I noticed rust on the rear wheel panels. They told me there is no recall however now I am not in a position to purchase or fix the entire under carriage of this vehicle. And I do not feel safe that an important bracket supporting the engine is totally rusted out.

NHTSA ID

11430629

Incident

Aug 26, 2021

When I put gas in my car i smell it while driving like it’s leaking and it say on my dash board check fuel inlet

NHTSA ID

11424878

Incident

Apr 2, 2021

I'M VERY UPSET AND ON THE VERGE OF TEARS! MY STEERING WHEEL SUDDENLY LOCKED ON ME! I ALMOST WRECKED! THIS HAS HAPPENED A FEW TIMES & I HAVE NO WARNING LIGHT ON MY DASHBOARD

NHTSA ID

11384878

Incident

Dec 2, 2020

Mileage

125,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT POWER STEERING ASSIST FAILURE WITH AN UNKNOWN WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THERE WAS A RECALL ON THE VEHICLE FOR THE POWER STEERING ASSIST FAILURE. THE VEHICLE WAS THEN TAKEN TO BRIGHT BAY LINCOLN, INC. (1174 SUNRISE HWY, BAY SHORE, NY 11706) AND NEWINS BAY SHORE FORD (219 W MAIN ST, BAY SHORE, NY 11706) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT ALSO CALLED HASSETT FORD (3530 SUNRISE HWY, WANTAGH, NY 11793, (516) 785-7800) AND WAS PROVIDED THE SAME INFORMATION AS THE OTHER DEALERS. THE MANUFACTURER HAD WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11372391

Incident

Sep 1, 2020

FRONT LOWER SUB FRAME RUST THROUGH IN ARIA UNDER A/C , CLOSE TO POINT OF BRAKING . SEAMS TO BE A COMIN PROBLEM AS MY REPAIR SHOP SAID THEY REPLACE THREE OR FOUR A YEAR . SOME HAVE BROKEN WHILE ON ROAD CAUSING STEERING PROBLEMS .THIS APPARENTLY HAPPENS WHEN THE VEHICLES ARE ABOUT TEN YEARS OLD .# FOUND ON INSPECTION .

NHTSA ID

11372388

Incident

Oct 10, 2020

Mileage

172,090 mi

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO K C MOTORSPORTS (LOCATED AT 2401 E 11TH ST, TULSA, OK 74104, (918) 599-0066) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 170,000.

NHTSA ID

11232013

Incident

Mar 1, 2019

Mileage

170,000 mi

2011 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO THROTTLE BODY WARRANTY EXTENSION. *LD *TR

NHTSA ID

11184110

Incident

Sep 26, 2018

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING ABILITY BECAME VERY DIFFICULT. THE CONTACT DECREASED THE SPEED AND DROVE HOME. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

NHTSA ID

11151916

Incident

Nov 15, 2018

Mileage

91,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LOUDON MOTORS FORD (3476 UNION AVE SE, MINERVA, OH 44657, (330) 868-2277) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11098511

Incident

Jan 1, 2018

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE CONTACT SPOKE WITH OURISMAN FORD & LINCOLN (6129 RICHMOND HIGHWAY, ALEXANDRIA VA, 22303, (703) 660-9000) SEVERAL TIMES CONCERNING PART AVAILABILITY. THE DEALER STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE DEALER INFORMED THE CONTACT TO CALL BACK IN TWO WEEKS. THE CONTACT CALLED BACK IN TWO WEEKS AND WAS INFORMED THAT PARTS WERE STILL UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER INFORMED THE CONTACT THAT THE SITUATION CONCERNING PART AVAILABILITY WAS ESCALATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS

NHTSA ID

11092746

Incident

Jan 1, 2017

REGARDING: NHTSA RECALL NUMBER 14V-284, FORD RECALL NUMBER 14S05 ELECTRIC POWER STEERING THE RECALL INSTRUCTIONS TO DEALERS CALL FOR A SIGNAL TEST AND EITHER REPROGRAMMING A SENSOR OR REPLACING THE TORQUE SENSOR BASED ON THE RESULTS. IT ALSO CALLS FOR REPLACING THE TORQUE SENSOR UPON FAILURE IF THE FAILURE OCCURRED BEFORE THE VEHICLE HAD THE RECALL SENSOR PERFORMED. THE RECALL INSTRUCTIONS TO DEALERS ALSO TELLS THEM THAT A TORQUE SENSOR THAT FAILS AFTER THE REPROGRAMMING WAS DONE IS NOT COVERED BY THE RECALL. THE PURPOSE OF THE SENSOR REPROGRAMMING WAS TO INITIATE A WARNING IN THE DRIVER CONTROL CENTER UPON IMMINENT SENSOR FAILURE, BUT DOES NOTHING TO FIX, REPAIR OR REPLACE THE DEFECTIVE PART. I HAD THE DEALER PERFORM THE TEST AND SOFTWARE UPGRADE AND WAS UNDER THE MISTAKEN IMPRESSION THAT THE RECALL WAS TO ACTUALLY REPLACE THE STATISTICALLY FAULTY PART , AND NOT JUST A POTENTIAL WARNING. THE ELECTRIC POWER STEERING ON MY VEHICLE FAILED ON 4-12-2018 AND, INCIDENTALLY, I DID NOT GET A WARNING ON THE DRIVER INFORMATION CENTER BEFORE THE FAILURE; SO THE REPROGRAMMING DID NOTHING FOR MY VEHICLE. MY QUESTION IS WHY IS FORD/MERCURY NOT REQUIRED TO REPLACE THE FAILED SENSORS THAT ARE THE SUBJECT OF THE RECALL? I UNDERSTAND FORD NOT BEING REQUIRED TO REPLACE SENSORS THAT MIGHT FAIL BUT GIVING DRIVERS NOTICE OF IMMINENT FAILURE, BUT FORD SHOULD BE REQUIRED TO REPLACE SENSORS THAT DO FAIL EVEN AFTER THE REPROGRAMMING BECAUSE THE REPROGRAMMING IS NOT INTENDED TO FIX THE PROBLEM JUST WARN DRIVERS. THE SENSOR REPLACEMENT IS NEARLY A $2000 REPAIR THAT I BELIEVE SHOULD BE COVERED BY THE RECALL. CAN THE NHTSA EXPLAIN THE RATIONAL FOR NOT REQUIRING FORD TO ACTUALLY FIX THE DEFECT THAT CAUSES A SERIOUS HAZARD?

NHTSA ID

11091146

Incident

Apr 12, 2018

Mileage

126,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MANISTEE FORD IN MANISTEE, MICHIGAN) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11089657

Incident

Feb 2, 2018

GOT HOME FROM SHOPPING, FIANCEE WAS GETTING THE REST OF THE GROCERIES. SHE CLOSED THE TRUNK NORMALLY, NEVER SLAMMING OR ANYTHING, AND THE ENTIRE REAR WINDSHIELD SHATTERED AND FELL TO THE GROUND. LUCKILY, NO ONE WAS INJURED, BUT SHE COULD HAVE BEEN SERIOUSLY INJURED IF ONE OF THE LARGE PIECES HAD FELL ON HER OR A SHARD COULD'VE FLOWN IN HER EYES. A WINDSHIELD SHOULD NOT SHATTER AND EXPLODE FROM NORMAL USE, THIS IS CLEARLY DEFECTIVE AND I WILL BE IN DIRECT CONTACT WITH THE MANUFACTURER. IT IS MY BELIEF THAT THE HYDRAULIC PUMPS RESPONSIBLE FOR HOLDING THE WINDSHIELD UP WHEN IT IS OPENED SOMEHOW MALFUNCTIONED AND PUSHED ON THE WINSHIELD TOO HARD WHEN IT CLOSED, RESULTING IN THE COMPLETE SHATTERING OF THE WINDSHIELD.

NHTSA ID

11088703

Incident

Apr 17, 2018

Mileage

10,200 mi

WHILE DRIVING ON I90, RECENTLY NOTICED NOISE IN STEERING COLUMN WHICH HAS GOTTEN PROGRESSIVELY WORSE AND STEERING WHEEL NOW SHAKES. TAKEN TO FORD DEALER WAS TOLD IT WAS ATORQUE ANGLE STEERING SENSOR. FIX ABOUT $500 UNLESS THE STEERING COLUMN IS BROKEN! FIX THEN 1530. HOW DOES A STEERING COLUMN BREAK? RECALL 14S05 FOR STEERING PROBLEM. SUPPOSEDLY IF THIS WAS FIXED FORD IS RELEASED FROM ANY RECALL DEALING WITH STEERING IF IT HAS BEEN REPLACED. APPARENTLY FORD OMITTED THIS INFO FROM THE PUBLIC JUST WONDERED IF I HAVE ANY RECOURSE TO RESOLVE THIS. FORD DEALER SAYS NO RECALL. FORD COMPANY SAYS THIS IS NOT UNDER RECALL AS I HAD PRIOR RECALL TAKEN CARE OF. THERE ARE NUMEROUS OTHER COMPLAINTS REGARDING THIS VEHICLE AND THE SAME EXACT PROBLEM WITH THE EXACT SAME OUTCOME. I HAVE HAD OTHER PROBLEMS WITH FORD PRODUCTS RESULTING IN HOSPITALIZATION AND HAVEN'T DONE ANYTHINGG I CAN NOT ALLOW THIS ONE TO GO UNNOTICED. THANK YOU

NHTSA ID

11083090

Incident

Feb 23, 2018

Mileage

165,000 mi

FORD HAS NOT FIXED THE ISSUE! VEHICLE WAS TAKEN IN DO YOU DO RECALL MY PREVIOUS OWNER AND ONLY SOFTWARE WAS UPDATED PERTAINING TO THE POWER STEERING RECALL. IT IS NOT A SOFTWARE UPDATE ISSUE. THE TORQUE SENSOR MUST BE REPLACED. FORD WILL NOT COVER NOR REIMBURSE THIS ISSUE. MANY OTHER CUSTOMERS ARE HAVING THIS EXACT SAME PROBLEM. THE POWER STEERING ASSIST GOES OUT WITHOUT WARNING AND MAKES THE VEHICLE VERY DANGEROUS TO DRIVE. I WAS DRIVING MY VEHICLE THIS MORNING AND OUT OF NOWHERE THE TURNING BECAME VERY DIFFICULT. *TR

NHTSA ID

11082509

Incident

Apr 2, 2018

Mileage

71,000 mi