Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest May 18, 2006
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
27%
of 30 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
4
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
5
What this page shows
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 1994 Mercury Marquis submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming driver-assistance
Shown in the owner’s own words, exactly as filed
Driver assistanceElectrical
Filed May 18, 2006
Fire reported1 injury reported
1994 MERCURY GRAND MARQUIS. THE CRUISE CONTROL SWITCH. MY BRAKE LIGHTS STOPPED WORKING. A NICE MAN PULLED UP NEXT TO ME AND TOLD ME MY BRAKE LIGHTS ARE OUT. I WENT HOME POPPED THE HOOD OF THE CAR AND STARTED LOOKING FOR A BAD FUSE. I FOUND IT IN THE CAR COMPARTMENT NOT UNDER THE HOOD. LOOKED OUT OF THE WINDSHIELD AND SAW SMOKE I JUMPED OUT OF THE CAR AND SAW WHERE THE SMOKE WAS COMING FROM AND TORE THE WIRES FROM THE SWITCH. I WENT TO A FORD DEALER AND HE SAID IT IS NOT COVERED. WRONG YEAR. THIS IS THE SAME SWITCH THAT HAS CAUSED FIRES THAT BURNED DOWN HOMES AND HAS CAUSED DEATHS. IT IS OBVIOUS THAT FORD HAS NOT INCLUDED ALL OF THE CARS THAT HAVE THESE DEFECTIVE SWITCH'S. I OWN 1 OF THIS MODEL. MY FATHER- IN- LAW OWNS 1 ALSO. HIS CRUISE CONTROL WENT BAD 2 YEARS AGO. IT HAS THE SAME PROBLEM. IT JUST NEVER CAUGHT ON FIRE. I DISCONNECTED THE SOLENOID IN THE STEERING COLUMN SO IT WOULD SHIFT. HE TOLD ME AFTER I GOT IT RUNNING THAT THE CRUISE CONTROL WOULD NOT WORK ANYMORE. I NEVER LOOKED FOR THE BAD FUSE. SO HERE IS 2 CARS SAME YEAR SAME MAKE SAME PROBLEM. THERE IS A LARGER PROBLEM THAN FORD IS SAYING. I COULD OF LOST MY CAR AND HOUSE BECAUSE OF THIS PROBLEM. FORD WANTS ME TO PAY TO HAVE THIS FIXED AND NOT COVER IT. HOW MANY MORE OF THESE CARS ARE WAITING TO GO UP IN FLAMES. HOW MANY MORE DEATHS AND HOMES ARE GOING TO HAPPEN BEFORE THIS ALL GETS FIXED. *JB
NHTSA ID
10157781
Incident
May 16, 2006
Mileage
135,000 mi
Driver assistance
Filed Aug 17, 2005
Fire reported
AT APPROXIMATELY 2:00 A.M ON JULY 6, 2005, MY HUSBAND AND 16 YEAR OLD SON WERE AWAKEN BY A NEIGHBOR, TELLING THEM THAT OUR 1994 GRAND MARQUISE (MERCURY) WAS ON FIRE. MY HUSBAND AND SON BARELY ESCAPED WHEN THE FIRE HIT THE HOUSE AND BURNED OUR HOME DOWN TO THE GROUND. THE CAR HAD BEEN PARKED FOR NEARLY 7 1/2 HOURS BEFORE THE FIRE STARTED. IT IS BELIEVED THAT THE FIRE WAS CAUSED BY THE CRUISE CONTROL. I AM VERY FORTUNATE THAT MY DAUGHTER (13 YEARS OLD) AND MYSELF WERE OUT OF TOWN, BECAUSE THE FIRE DEPARTMENT SAID THEY DO NOT THINK THAT WE WOULD HAVE ALL FOUR ESCAPED FROM THE HOUSE. OUR LIVES HAVE BEEN DEVESTATED AND MY HUSBAND AND SON WERE NOT PHYSICALLY INJURED, BUT THE MENTAL ANGUISH THAT WE ARE ALL SUFFERING AND THE LOSS OF EVERYTHING THAT WE HAVE EVER HAD, IS VERY HARD ON US ALL AND WE ARE HAVING A VERY HARD TIME HANDLING THIS.
NHTSA ID
10133252
Incident
Jul 6, 2005
Driver assistance
Filed Nov 14, 2004
Fire reported4 injuries reported
THE SPEED SWITCH ON MY WIFE'S 1994 MERCURY MARQUIS SUDDENLY AND UNEXPECTEDLY IGNITED CAUSING A MASSIVE FIRE WHICH DESTROYED OUR HOME AND NEARLY KILLED MY FAMILY. *JB
NHTSA ID
10098839
Incident
Oct 29, 2002
Driver assistance
Filed May 20, 2002
Fire reported
CONSUMER STATES CRUISE CONTROL FAILED CAUSING VEHICLE TO CATCH FIRE WHILE PARKED IN DRIVEWAY. *TT REFERENCED IN EA02-025
NHTSA ID
565812
BrakesDriver assistanceEngine+2 more
Filed Jan 19, 2001
THE CAR LIGHTS WENT OUT ON A FOGGY NIGHT ON A CURVING MOUNTAIN ROAD, REPLACED THE LIGHT SWITCH AND THE STEERING COLUMN CONTROL UNIT. *CJ
NHTSA ID
558966
Incident
Jun 1, 2000
Driver assistance
Filed Sep 29, 1999
WHEN COMING OFF THE HIGHWAY AS CONSUMER WAS SLOWING DOWN, CAR ACCELERATED UP TO 65MPH ON ITS OWN. *AK
NHTSA ID
849261
Incident
Sep 24, 1999
Driver assistance
Filed Jul 6, 1998
IDLE CONTROL MODULE STARTED MAKING ALOT OF NOISE. THE CAR IDLED VERY FAST AND IRREGULARLY. WHEN DRIVING ON HIGHWAY 65-70MPH THE VEHICLE WENT UP TO 85, HAD TO HIT THE ACCELERATOR PEDAL AND THE BRAKES TO SLOW THE VEHICLE DOWN. DEALER WAS CONTACTED AND REPAIRED THE IDLE CONTROL MODULE. *AK
NHTSA ID
824993
Incident
Jun 1, 1998
Driver assistance
Filed Oct 29, 1996
VEHICLE LURCHES FORWARD FROM A STOPPED POSITION.
NHTSA ID
601920
Incident
Oct 29, 1996
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.