Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
31
Latest Oct 2, 2007
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Apr 11, 1996
What this page shows
Our database holds 31 NHTSA owner-reported complaints for the 1996 Mercury Marquis. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaints, most recent first
Showing 1–25 of 31 · page 1 of 2
Driver assistance
Filed Oct 2, 2007
TL*THE CONTACT OWNS A 1996 MERCURY MARQUIS. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND SHUT OFF SEVERAL TIMES. THE INTAKE GASKET WAS REPLACED, BUT THE VEHICLE CONTINUED TO OVERHEAT. THE CONTACT RECEIVED A RECALL LETTER (05S28) IN AUGUST OF 2007 REGARDING THE VEHICLE SPEED CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DISCONNECTED THE SPEED CONTROL SWITCH AND STATED THAT THE OTHER FAILURES WERE UNRELATED. THE COST FOR A DIAGNOSTIC WOULD BE $900. THE CURRENT AND FAILURES MILEAGES WERE UNAVAILABLE.
NHTSA ID
10204731
Incident
Sep 26, 2007
Engine
Filed Apr 12, 2006
MY INTAKE MANIFOLD CRACKED WHILE DRIVING TODAY 4/12/2006 RESULTING IN COOLANT SPRAYING AND REDUCING MY VISIBILITY ON A MOUNTAIN ROAD RESULTING IN A NEAR HEAD ON MISS TO ONCOMING TRAFFIC. AFTER FURTHER RESEARCH I FOUND OUT THAT THE MANIFOLD HAS A KNOW DEFECT BY FORD WHICH WITHOUT MY PRIOR KNOWLEDGE OR NOTIFICATION AGREED TO THE SETTLEMENT OF A CLASS ACTION SUIT. DUE THE TERMS OF THE SETTLEMENT I HAVE BEEN EXCLUDED - WHICH IS ONE REASON FOR WRITING THIS MESSAGE. HOWEVER, THE MORE IMPORTANT REASON IS THE KNOWN POTENTIAL DANGER OF THIS DEFECT ON THE LIVES OF OTHERS WITHOUT HAVING THE RESPONSIBILITY TO ADDRESS THE PROBLEM. TODAY COULD HAVE RESULTED IN A FATAL INJURY AND THE FORD COMPANY IS JUST LOOKING AT THE DOLLAR SIZE INSTEAD OF DOING THE RESPONSIBLE THING. IT'S A REAL SHAME AND I HOPE ODI CAN DO SOMETHING ABOUT IT. I WAS LUCKILY TODAY, BUT OTHERS MAY NOT BE IN THE FUTURE. THERE SHOULD HAVE BEEN A RECALL - THAT WOULD HAVE BE THE RESPONSIBLE THING FOR FORD TO DO. SOMEONE HAS TO FORCE THEM TO TAKE A MORE COMMON SENSE APPROACH TO THESE TYPES OF MATTERS - IT DOESN'T MAKE GOOD BUSINESS SENSE OR GOOD PUBLIC RELATIONS NOT TO. I AM COUNTING ON YOU TO HELP DO SOMETHING ABOUT THIS AND HELP SAVE FUTURE LIVES AND INJURIES. THE CAR HAD TO BE TOWED 100 MILES AND THE COST OF REPAIRS IS GOING TO BE CLOSE TO A THOUSAND DOLLARS IN TOTAL. DUE TO THE CLASS ACTION SETTLEMENT (WWW.FORDMANIFOLDSETTLEMENT.COM), NOT ONLY DOES FORD GET AWAY WITH NOT REIMBURSING ME FOR MY COST, PUT MY LIFE IN JEOPARDY, BUT ALSO HAVING OTHERS OUT THERE WITH TICKING TIME BOMBS IN THERE CARS. *NM
NHTSA ID
10155226
Incident
Apr 12, 2006
Seat belts
Filed Oct 6, 2004
Crash reported1 injury reported
DURING A 15 MPH VEHICLE COLLISION DRIVER'S SEAT BELT DID NOT RESTRAIN THE DRIVER. CONSUMER'S HEAD HIT THE STEERING WHEEL. VEHICLE WAS TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
NHTSA ID
10095190
Incident
Sep 2, 2004
Mileage
119,000 mi
Engine
Filed Apr 15, 2004
1 injury reported
PLASTIC INTAKE MANIFOLD DEFECTIVE.CAUSED STEAM AND VAPORIZED ANTI-FREEZE TO ENTER THE PASSENGER COMPARTMENT.
NHTSA ID
10066227
Incident
Apr 14, 2004
Mileage
94,293 mi
Engine
Filed Feb 24, 2004
THE PLASTIC MANIFOLD CRACKED, CAUSING ANTIFREEZE TO LEAK. DEALER REPLACED THE PLASTIC MANIFOLD WITH AN ALUMINUM MANIFOLD. *AK *JB
NHTSA ID
10055638
Incident
Jan 21, 2004
Mileage
64,119 mi
Exterior lighting
Filed Nov 19, 2003
HEADLIGHTS PRODUCED A THICK FILM COVERING THE LENS. AS A RESULT VISIBILITY HAD BEEN IMPAIRED. *AK
NHTSA ID
10048340
Incident
Oct 15, 2003
Mileage
70,000 mi
Engine
Filed Oct 15, 2003
Fire reported
VEHICLE FIRE DUE TO POSSIBLE DEFECT. *MR *SCC *JB
NHTSA ID
10044150
Mileage
67,000 mi
Engine
Filed Sep 2, 2003
1996 MERCURY MARQUIS. *PH THE VEHICLES ENGINE/COOLING SYSTEM FAILED. *NLM *JB
NHTSA ID
10038174
Incident
Jun 18, 2003
Mileage
101,789 mi
Engine
Filed Aug 15, 2003
VEHICLE INTAKE MANIFOLD FAILURE.*MR THE CONSUMER WOULD LIKE FORD TO REIMBURSE HIM FOR ALL EXPENSES INCURRED AS A RESULT OF THE FAILURE. IN ADDITION, MR. MORAN WANTED THE NHTSA TO INVESTIGATE WHY HIS VEHICLE IDENTIFICATION NUMBER WAS NOT LISTED AS PART OF THEIR "BAD BATCH LIST." *PH *JB
NHTSA ID
10034470
Engine
Filed Jul 11, 2003
THE INTAKE MANIFOLD CRACKED AND LEAKED ANTIFREEZE WHICH CAUSED THE VEHICLE TO OVER HEAT. THE DEALER STATED A RECALL HAD BEEN ISSUED BUT ONLY FOR POLICE VEHICLES. *JB PH *JB
NHTSA ID
10022463
Incident
May 21, 2003
Mileage
100,000 mi
Engine
Filed Apr 1, 2003
THE PLASTIC INTAKE MANIFOLD GASKET CRACKED, WHICH CAUSED THE VEHICLE TO OVERHEAT AND THE ENGINE TO SHUT OFF. *JB...THIS MANIFOLD WAS A KNOWN PROBLEM.OWNER NOTIFICATION ON SOME MODELS 97M91.*AK
NHTSA ID
10014974
Incident
Apr 23, 2003
Mileage
91,000 mi
Engine
Filed Jan 17, 2003
WE OWN A 1996 MERCURY GRAND MARQUIS THAT THE INTAKE MANIFOLD FAILED ON 2/28/02 WITH 70,089 MILES ON IT AND THE "96 CROWN VICTORIA AND "97 MERCURY COUGAR HAVE BEEN RECALLED FOR THE SAME PROBLEM OF A FAILURE OF THE "COMPOSITE" ONE AND OURS WAS NOT. WE ENDED UP BEING TOWED 130 MILES. TS
NHTSA ID
10002846
Incident
Feb 28, 2002
Mileage
70,089 mi
Suspension
Filed Dec 11, 2002
WHEN DRIVING AT HIGHWAY SPEED. CONSUMER STATES' VEHICLE WEAVES ALL OTHER THE ROAD IF THERE IS A DIP OR RAISE IN ROAD ITS ALMOST IMPOSSIBLE TO CONTROL VEHICLE. MR
NHTSA ID
8024174
Incident
Feb 2, 1997
Suspension
Filed Dec 10, 2002
WHILE DRIVING AT HIGHWAY SPEEDS THE VEHICLE WEAVES ALL OVER ROAD. CONSUMER STATES' IF THERE IS A RAISE OR DIP IN ROAD THERES A TEMPORARY LOSS OF CONTROL OF VEHICLE. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
NHTSA ID
8024137
Incident
Feb 2, 1997
Engine
Filed Sep 26, 2002
THE INTAKE VALVE CRACKED AND LEAKED FLUID WHICH CAUSED THE VEHICLE TO OVER HEAT AND STALL OUT. PLEASE DESCRIBE DETAILS. *MR
NHTSA ID
8019521
Visibility
Filed Jun 27, 2002
WHILE DRIVING UNDER STORMY CONDITIONS, CONSUMER ATTEMPTED TO ROLL DOWN WINDOW ON PASSENGER'S SIDE, AND WINDOW WOULD NOT GO DOWN. SECOND TIME, DRIVER'S SIDE WINDOW WAS STUCK IN THE UP POSITION. CAUSE UNKNOWN. *AK THE REPAIR PROVIDER STATED THAT THE ORIGINAL MATERIAL CAUSING THE FAILURE WAS OF INFERIOR QUALITY. *JG
NHTSA ID
8012805
Incident
Nov 1, 2000
Tires & wheels
Filed Apr 23, 2001
DRIVING APPROXIMATELY 65 MPH RIGHT REAR TIRE BLEWOUT FOR BELT HAD SNAPPED, TREAD SEPERATED FROM THE TIRE. FIRESTONE, FR480, P215/70, R15 DOT#VM31LT. TIRE WAS PURCHASED WITH VEHICLE. PREVIOUSLY REAR LEFT TIRE ALSO BLEWOUT WHICH WAS REPORTED, AND WAS ONE OF ORIGINAL TIRES PURCHASED WITH VEHICLE. MERCURY, GRAND MARQUIS, 1996. *AK *SLC
NHTSA ID
886536
Incident
Apr 22, 2001
Brakes
Filed Aug 29, 2000
MUSHY BRAKE PEDAL WHEN APPLYING BRAKES. DEALER NOTIFIED AND REPLACED BOOSTER ASSEMBLY, AND CONDITION STIL OCCURRING. *AK BRAKE BOOSTER ASSEMBLY FAILED TWICE. THE BRAKE PEDAL IS STILL NOISY AND THE BRAKE BOOSTER REPLACING DID NOT SOLVE THE PROBLEM. *YH
NHTSA ID
869092
Incident
Jul 14, 1999
Steering
Filed Jul 20, 2000
WHILE DRIVING STEERING JERKS VERY HARD LEFT TO RIGHT, MAKING THE VEHICLE HARD TO STEER. DEALER HAS BEEN CONTACTED.*AK
NHTSA ID
865776
Visibility
Filed Nov 16, 1999
ON-GOING / INTERMITTENT PROBLEM WITH DRIVER 'S SIDE POWER WINDOW FAILING TO OPERATE, CAUSING POOR VISIBILITY WHEN UNABLE TO CLOSE OR UNABLE TO SECURE VEHICLE. DEALER NOTIFIED. *AK
NHTSA ID
852963
Incident
Aug 1, 1999
Driver assistance
Filed Oct 21, 1999
WHILE DRIVING THROTTLE CABLE WOULD CAUSE VEHICLE TO LOSE ACCELERATION TO THE PEDAL CONSUMER WOULD HAVE TO GO UNDER THE HOOD AND PULL ON THE CABLE TO RESTORE ACELLERATION. VEHICLE BEEN TO DEALER ON TWO OCCASIONSDD, CABLE WAS REROUTED AND ADJUSTED, AND PROBLEM STILL GOES UNRESOLVED. CAN NHTSA HELP IN THIS MATTER. *AK
NHTSA ID
851473
Incident
Sep 15, 1999
Steering
Filed Dec 9, 1998
WHEN DRIVING THE VEHICLE AND MAKING ANY TYPE OF TURN TO THE LEFT OR RIGHT THERE IS A VERY LOUD NOISE COMING FROM THE STEERING WHEEL. *AK
NHTSA ID
828932
Incident
Feb 16, 1996
BrakesElectricalSteering+2 more
Filed Nov 10, 1998
WHEN APPLYING THE BRAKES THEY WENT STRAIGHT TO THE FLOORBOARD. ALSO, THE WINDOW GEARS BROKE AND HAVE BEEN REPLACED. BUT THE PROBLEM IS STILL HAPPENING. IN ADDITION, THERE IS PROBLEM WITH THE IGNITION/ IT IS VERY HARD TO STEER THE VEHICLE DUE TO THE POWER STEERING FAILURE. TRANSMISSION SLIPS AND BANGS INTO GEAR WHEN ACCELERATING. ELECTRICAL FAILURES AS WELL. *AK *ML
NHTSA ID
830547
Incident
Oct 10, 1997
Airbags
Filed Sep 29, 1998
Crash reported1 injury reported
CONSUMER WAS DRIVING VEHICLE ON A ROAD AT APPROXIMATELY 35 MPH, VEHICLE RODE OVER A SHEET OF ICE, CAUSING VEHICLE TO GO OUT OF CONTROL, VEHICLE LANDED ON TOP OF A ROCK, DEPLOYING AIR BAGS, CONSUMER RECEIVED INJURIES FROM AIR BAG DEPLOYMENT. *AK
NHTSA ID
828309
Incident
Nov 19, 1997
Brakes
Filed Oct 15, 1997
WHEN PUTTING THE VEHICLE IN REVERSE IT JERKS. WHEN PUTTING FOOT ON THE BRAKE PEDAL, IT ALSO MAKES A BANGING NOISE. TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT THE PROBLEM WAS THE ROTORS. *AK
NHTSA ID
817115
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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