Owner-reported complaints naming the exterior lighting system, filed with NHTSA
Data refreshed
Reports naming headlights, tail lights, turn signals and other exterior lighting. Every record below is an owner-reported complaint about the 2003 Mercury Marquis submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
JAN 2016 GOT A RECALL NOTICE ON THE CAR JUNE CALLED LOCALL DEALER. THERE RESPONSE IS THEY DIDN'T. KNOW ANYTHING ABOUT THE RECALL WHICH WAS THAT THE HEADLIGHTS COULD GO WHILE DRIVING AT NIGHT.
I HAVE READ MANY COMPLAINTS ABOUT THIS. MY HEADLIGHTS GO OFF ABOUT 3 BLOCKS FROM HOME AND THEN I HAVE TO PULL THE LEVER BACK AND HOLD IT TO PUT ON BRIGHT LIGHTS. I HAVE BEEN LUCKY AND NOT BEEN FAR FROM HOME AND HAVE TO HOLD BRIGHTS ON, STEER AND OPERATE BLINKERS ALL AT ONE TIME. I CANNOT BELIEVE THIS HAS NOT CAUSED A SERIOUS ACCIDENT. I AM IN PROCESS OF HAVING AN EXPENSIVE LIGHTING MODULE PUT IN MY CAR. I TOTALLY RESENT THEM NOT DOING A RECALL ON THIS. WHAT ARE THEY WAITING FOR? IT IS AN EXPENSIVE PROCEDURE AND I WILL BE WAITING TO GET A REFUND WHEN THEY FINALLY ADMIT THERE IS A WIDESPREAD PROBLEM. HATE FOR THEM TO WAIT UNTIL THERE ARE X NUMBER OF DEATHS OR SERIOUS INJURIES. SHAME ON THEM. *TR
TL* THE CONTACT OWNS A 2003 MERCURY MARQUIS. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS DRIVEN WITH CAUTION AND THEN THE HEADLIGHTS BEGAN TO FUNCTION. THE FAILURE RECURRED TWICE. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,500.
HEADLIGHTS WOULD NOT TURN ON WHEN I GOT INTO CAR TO GO TO STORE AT NIGHT. ALSO BATTERY HAS BEEN RUNNING DOWN WHILE VEHICLE IS JUST SITTNG IN DRIVEWAY. *TR
TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD FLICKER ON AND OFF SPORADICALLY. THE DEALER REPAIRED THE FAILURE BY REPLACING THE CONTROL MODULE. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 152,484.
FRONT HEADLIGHTS ARE NOT STAYING ON AT NIGHT. THE SENSOR SEEMS TO BE FAILING OR WHATEVER CONTROLS THE HEADLIGHTS. WHEN I AM DRIVING AT NIGHT THE LIGHT WILL COME ON AT DUSK, BUT SOMETIMES WITHOUT AN WARNING THEY WILL JUST POP OFF. FOR THIS REASON, I AM FEARFUL OF DRIVING AT NIGHT OR IN ANY HAZARDOUS DRIVING CONDITIONS
TL*THE CONTACT OWNS A 2003 MERCURY MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS AND TURN SIGNALS FAILED WHILE HE WAS DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE HEADLIGHT MODULE WAS DEFECTIVE. IT WAS REPLACED SEVERAL TIMES BUT THE FAILURE CONTINUED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 70,000.
WHILE DRIVING THE VEHICLE INTERMITTENTLY HEAD LIGHT BECOME INOPERABLE OBSTRUCTING THE DRIVER'S VIEW DEALER. DEALER REPLACED MODULE. TS
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Data on this page last refreshed .