2009 MINI Cooper S Clubman Owner Complaints

I am writing to formally request reimbursement for a timing chain replacement performed on my vehicle, which was the subject of a specific safety recall issued by BMW. The timing chain defect in this vehicle represents a severe safety hazard, as a failure can cause an immediate and total engine stall while the vehicle is in motion. This loss of power in traffic creates an 100% avoidable risk of collision. Despite BMW recognizing this defect through a prior reimbursement program, they are refusing to compensate for a safety-critical repair on a low-mileage vehicle (58,XXX miles) simply based on the car's age. At the time of repair, the vehicle had approximately 58,XXX miles. Although the vehicle is older, it was in storage for several years because the previous owner was unaware of the recall and lacked the financial means to address it. Despite the period of storage, the car remained in excellent condition, with the timing chain being the only mechanical requirement at the time. The repair was completed by a local independent shop and paid for out-of-pocket. While BMW has recently honored a different recall for an electronics panel on this same VIN, my request for timing chain reimbursement was denied based on the vehicle's age. I believe this denial is inconsistent, as the safety defect identified in the recall existed regardless of the car's age or storage history. I am seeking compensation for the parts and labor costs associated with this safety-critical repair

NHTSA ID

11726242

Incident

Jun 25, 2015

The contact owns a 2009 Mini Cooper S Clubman. The contact stated while driving at an undisclosed speed, the contacted became aware of a failure with the electrical system. The contact stated that the instrument panel failed to display as needed, and the turn signals failed to function properly. The contact also stated that while the vehicle was parked, the vehicle failed to turn off, causing the battery to become drained. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 75,000. VIN tool confirms parts not available.

NHTSA ID

11591118

Incident

May 28, 2024

Mileage

75,000 mi

The contact owns a 2009 Mini Cooper S Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not contacted. The contact stated that the footwell area was very warm to the touch. The failure mileage was not available. VIN tool confirms parts not available.

NHTSA ID

11565988

Incident

Jan 17, 2024

The contact owns a 2009 Mini Cooper S Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had failed to start. The vehicle was not diagnosed or repaired. The failure mileage was 120,000. VIN tool confirms parts not available.

NHTSA ID

11555393

Incident

Nov 16, 2022

Mileage

120,000 mi

The contact owns a 2009 Mini Cooper S Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the contact stated that there was a leak on the passenger’s side which caused a short circuit of the fuse box located in the passenger side foot well. The contact stated that the vehicle would not start. The contact had taken the vehicle to an independent mechanic who determined that the fuse box needed to be replaced. The vehicle had not been repaired. The contact stated that the manufacturer should cover the cost for the repair. The manufacturer was not made aware of the failure. The failure mileage was 144,000. VIN tool confirms parts not available.

NHTSA ID

11538906

Incident

Aug 15, 2023

Mileage

144,000 mi

The contact owns a 2009 Mini Copper S Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The vehicle was taken to an independent mechanic, who determined that the footwell control module needed to be replaced. VIN tool confirms parts not available.

NHTSA ID

11534344

Incident

Jul 15, 2023

The contact owns a 2009 Mini Cooper S Clubman. The contact stated that the vehicle failed to start after several attempts. The contact later received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was not diagnosed nor repaired. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ID

11531684

Incident

Jun 6, 2023

PASSENGER AIRBAG SENSOR IS MALFUNCTIONING. THE PASSENGER AIRBAG SENSOR FAILURE RESULTS IN THE AIRBAG FOR THE PASSENGER SIDE BEING DISABLED WHEN THE CAR IS IN MOTION/DRIVING REGARDLESS OF WHETHER A PERSON IS SITTING IN THE SEAT (AN ADULT WILL BE SITTING IN THE SEAT AND THE AIRBAG WILL CONTINUE TO BE DISABLED AS THE CAR IS DRIVEN AROUND). THE LACK OF AIRBAG FOR THE PASSENGER OF THE VEHICLE DUE TO THE FAULTY SENSOR IS A SIGNIFICANT SAFETY RISK THAT WILL LIKELY RESULT IN THE DEATH OR SERIOUS INJURY. THIS APPEARS TO BE A PROBLEM MINI HAD ON OTHER MODELS OF ITS CARS WHICH RESULTED IN A RECALL.

NHTSA ID

11343770

Incident

Nov 1, 2019

Mileage

75,000 mi

TL* THE CONTACT OWNS A 2009 MINI COOPER S CLUBMAN. THE CONTACT STATED WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED SHE WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT'S SON HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH TOTAL ENGINE FAILURE. THE VEHICLE WAS THEN TOWED TO BMW OF HUDSON VALLEY (2068 SOUTH RD, POUGHKEEPSIE, NY 12601) WHERE THE DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO PAY 50% TOWARDS THE PART. THE FAILURE MILEAGE WAS 55,000.

NHTSA ID

11325973

Incident

Aug 28, 2019

Mileage

55,000 mi

DRIVING CAR TO WORK AND DIED AS I WAS GOING THROUGH AN 4 WAY INTERSECTION, CAR WAS IN MOTION WITH MULTIPLE VEHICLES AROUND ME. I HAD TO GET OUT AND PUSH THE CAR OUT OF THE INTERSECTION AND OFF THE ROAD. TRIED TO START WITH NO SUCCESS. CAR WAS LOW ON FUEL SO SUSPECTED IT TO BE EMPTY. CALLED INSURANCE TO SEND SOMEONE WITH GAS BUT STILL WOULDN'T START. GOT THE CAR TOWED HOME AND INVESTIGATED FAULT. FOUND THE CHAIN TENSIONER TO HAVE FAILED CAUSING TIMING OF ENGINE TO CHANGE AND CAUSE PISTON TO HIT VALVES AND BREAK THE ROCKER ARMS.

NHTSA ID

11308722

Incident

Feb 6, 2020

Mileage

117,000 mi

2009 CLUBMAN MINI COOP FUEL PUMP KEEPS TRYING TO DIE WHEN DRIVING.THIS CAN BE VERY DANGEROUS WHEN DRIVING ON THE FREEWAY. IT DIE ON ME TRYING TO TAKE IT TO THE DEALERSHIP ON L45. THEN WHEN I GET THERE THEY TELL ME IT'S OLDER THEN 10 YEARS.ITS STILL 10 YEARS OLD. NOW IT WON'T EVEN IDOL RIGHT WHEN I START IT UNLESS I MESS WITH GAS PEDAL AND GIVE IT MORE GAS. I HAVE A EXTENDED WARRANTY LETTER THAT SAY 10 YEARS OR 120,000 MILES THIS ISSUE HAS BEEN GOING ON WITH MINI COOP FOR WEEKS. I'VE TALK TO ABOUT 7 DIFFERENT PEOPLE THAT TELL ME SOMETHING DIFFERENT EVERY TIME I CALL THEM. THEY JUST WON'T HONOR THEIR EXTENDED WARRANTY. THEY JUST DON'T CARE.

NHTSA ID

11291653

Incident

Nov 30, 2019

Mileage

52,000 mi

THE PASSENGERS SEAT OCCUPANCY DETECTOR IN MY 2009 MINI COOPER CLUBMAN S IS NOT FUNCTIONING AND IT WON'T ALLOW ANY AIRBAG TO ACTIVATE. THE PASSENGER AIRBAG LIGHT IS CONSTANTLY ON AND IT IS A SAFETY HAZARD AND I WILL NOT DRIVE THE CAR WITH NO WORKING AIRBAGS. IT STARTED WHEN I STARTED THE VEHICLE ON 8/14 AND REPLACEMENT PARTS ARE ON BACKORDER.

NHTSA ID

11018736

Incident

Aug 14, 2017

Mileage

96,000 mi

PASSENGER AIRBAG/SEATBELT WARNING LIGHTS AND TONES ARE CONSTANTLY ILLUMINATED. THIS IS NOT ONLY AN ANNOYING PROBLEM IT IS A SAFETY HAZARD AS THE PASSENGER SAFETY EQUIPMENT IS NON-FUNCTIONAL. THERE IS NO RECALL FOR THIS DEFECT FOR THIS MODEL/YEAR AND RESOLUTION IS A COSTLY DEALER FIX WITH PARTS PRESENTLY BACKORDERED.

NHTSA ID

10930020

Incident

Nov 23, 2016

Mileage

37,000 mi

I AM THE SECOND OWNER OF A MINI COOPER CLUBMAN S 2009. IT HAD ABOUT 50K MILES WHEN I FIRST PURCHASED THIS CAR. NEW TO THIS MAKE OF VEHICLE, I DID NOT PUT MUCH ATTENTION TO THE NOCKING NOISE IN THE ENGINE COMPARTMENT. I CAME ACROSS A COMMENT AT THE MINI FORUMS WHERE SOMEONE STATED THAT THIS CARS HAD A COMMON DIESEL SOUND. IN THE TWO YEARS THAT I HAVE HAD THIS CAR, I HAVE DONE A FEW REPAIRS AND PEOPLE THAT HAVE HEARD THE SOUND HAVE TOLD ME THE SAME THING. "THERE IS SOMETHING WRONG IN THE ENGINE." " THAT SOUND IS NOT NORMAL." YOU GOT TO TAKE YOUR CAR TO THE DEALER TO HAVE A SPECIALIST CHECK WHAT'S WRONG IN THERE." I DID NOT TAKE THEM SERIOUSLY BECAUSE THEY WERE NOT FAMILIAR WITH THESE CARS. I WOULD TELL THEM THAT IT WAS A NORMAL DIESEL SOUND. SOMETIME IN FEBRUARY I RECEIVED A LETTER REGARDING THIS ISSUE. IT IS NOT A RECALL LETTER BUT INSTEAD IS A "TIMING CHAIN TENSIONER CLASS ACTION SETTLEMENT CLAIM FORM." I HAVE NOT HAD ANY REPAIRS DONE TO THE CAR. IF I SPEND OVER $1K TO GET IT FIXED, I MAY GET REFUNDED. CHANCES ARE THAT I WON'T. I HAVE SCHEDULED AN APPOINTMENT WITH MY LOCAL DEALER AND THEY WILL CHECKING THE CAR FOR THIS ISSUE. THEY DID NOT TELL ME THAT THEY WILL MAKE THE REPAIRS AT NO CHARGE. SINCE IT ISN'T A RECALL YET, I DOUBT THE DEALER PEOPLE WILL BE RESPONSIBLE FOR ALL COST. LET'S SEE WHAT HAPPENS BUT I AM REALLY UNHAPPY ABOUT ALL THIS. FIRST, VALVE COVER. THEN, FUEL FEED LINE, AFTER THAT, VACUUM PUMP, THEN THE THERMOSTAT HOUSING. RIGHT NOW, TENSIONER CHAIN ALONG WITH VANOS SOLENOID. I WISH I HAD NOT SOLD MY TOYOTA MINI TRUCK I HAD BACK IN THE 80'S. NOT MUCH TECHNOLOGY. WHICH WAS OK. JUST ADD GAS, DO REGULAR OIL CHANGES AND GOOD TO GO WITH NO WORRIES OF SENSOR, CODES HERE AND CODES THERE. NO RECALLS EITHER. MAKE THIS MINI CHAIN TENSIONER A RECALL AND HAVE BMV RESPONSIBLE FOR CORRECTING THEIR BAD ENGINEERING. WHY SHOULD THE CONSUMER HAVE TO PAY?

NHTSA ID

10861372

Incident

Feb 15, 2016

IN ONLY 8 MONTHS OF OWNING MY MINI: RATTLING AT A COLD START AND DURING SLOW DRIVING, THEN BEGAN MAKING A HESITATING, JERK TYPE MOVEMENT WHEN I ACCELERATED, THEN BEGAN MAKING A LOUDER NOISE. NO INDICATOR LIGHTS EVER CAME ON AND THERE WAS NEVER ANY INDICATION OF ANY TYPE OF LEAK (NO LIGHTS, NO FLUID ON THE GROUND, ALL FLUID CHECKS INDICATED PROPER LEVELS). NO MAINTENANCE WAS DUE. 41,817 MILES ON IT WHEN I PURCHASED IT, I PUT UNDER 4,000 MILES ON IT SINCE, ONLY DRIVE 20 MINUTES DAILY TO WORK AND BACK. TIMING BELT TENSIONER FAILURE AND GUIDES, PARTS FELL INTO OIL PAN AND OIL LEAKING. COST ME OUT OF POCKET $3,000 IN REPAIRS SINCE THE EXTENDED WARRANTY I BOUGHT FROM 'WARRANTY SOLUTIONS' REFUSED TO PAY, CLAIMING IT WAS NEGLIGENCE ON MY PART. 'WARRANTY SOLUTIONS' IS A SCAM TOO, BUT THAT IS A WHOLE OTHER COMPLAINT BY ITSELF. THE TURBO HEAT SHEILD WAS ALSO MISSING ON MY CAR. MINI DEALERSHIP IS HORRIBLE, SO BACKED UP, WAITED A WEEK JUST TO FIND OUT WHAT THE PROBLEM WAS AND THEN WOULD HAVE HAD TO WAIT ANOTHER WEEK FOR REPAIRS. HAD REPAIRS DONE IN 2 DAYS AT AN INDEPENDENT SHOP. A CALL TO MINI FINDS THEY DO NOT ACKNOWLEDGE ANY DEFECTIVE TIMING BELT SYSTEM EVEN THOUGH THIS HAS HAPPENED TO NUMEROUS OTHER MINI OWNERS. MINI IS WELL AWARE OF THIS DEFECT, YET THEY ARE NOT ISSUING A RECALL. THERE IS A CLASS ACTION LAWSUIT AGAINST THEM FOR THIS. WE ALL NEED TO BE REIMBURSED.

NHTSA ID

10837005

Incident

Dec 14, 2015

Mileage

45,000 mi

DRIVING ON THE INTERSTATE APPROXIMATELY 70MPH, SUDDENLY VEHICLE BEGAN RUMBLING. IMMEDIATELY CHECK ENGINE LIGHT FLASHED AND THE CAR IMMEDIATELY STOPPED ACCELERATING. THE MOTOR KEPT RUNNING BUT WITH A CONTINUOUS RUMBLING AND ACCELERATOR WAS COMPLETELY INACTIVE. CAR WILL START BUT NO POWER OUTPUT, PRESSING ON THE GAS IS FUTILE.

NHTSA ID

10724854

Incident

Jun 11, 2015

Mileage

86,500 mi

CAR HAD A RATTLLE WHEN COLD. HAD AN APPT. TO HAVE IT CHECKED ON 5/19. DROVE APPROXIMATELY 1 MILE. STOPPED AT RED LIGHT AND CAR JUST DIED. I WAS IN THE LEFT HAND LANE IN HEAVY TRAFFIC. CAR HAD TO BE TOWED. DANGEROUS SITUATION. TIMING BELT BROKE. TOLD I NEED A NEW ENGINE AT A COST OF $6,000. HAVE SINCE READ OF MANY IDENTICAL PROBLEMS DESPITE A GOOD MAINTENANCE RECORD. SO FAR, MINI HAS NOT ACKNOWLEDGED KNOWING THE TIMING BELT WAS DEFECTIVE DESPITE THE FACT IT HAS OCCURRED IN CARS ONE YEAR AFTER PURCHASED NEW.

NHTSA ID

10722814

Incident

May 18, 2015

Mileage

49,000 mi

TOOK IN FOR OIL CHANGE, BURNING SMELL, AND RATTLING SOUND WHEN ENGINE COLD. I WAS GIVEN A LIST AFTER THEY HAD A FEW DAYS OF: MATERIAL FAILURE OF OIL PAN GASKET, OIL FILTER HOUSING LEAK, TURBO OIL FEED LINE LEAK, MATERIAL FAILURE OF THERMOSTAT HOUSING, MATERIAL FAILURE OF WATER PUMP, AND MATERIAL FAILURE OF TIMING CHAIN, TIMING CHAIN GUIDES, TENSIONER. I ENDED WITH A TOTAL REPAIR COST OF $4,666.30. TWO WEEKS LATER I AGAIN HAVE A BURNING SMELL AND THE TRIM COVERING THE TURBO CHARGER CRACKS. I AM TOLD THIS IS NORMAL AND IT IS JUST OUT OF THE 5 YEAR WARRANTY ON THIS EVEN THOUGH I HAVE AN EXTENDED COSMETIC WARRANTY. IN DECEMBER THE CHECK ENGINE LIGHT COMES ON BUT GOES OFF AFTER I CALL DEALER. I AM TOLD IF IT IS OFF, MAY JUST BE EMMISIONS ERROR. ON 2/20/2015, MY OIL PRESSURE LIGHT GOES ON, DEALER HAS NO OPENINGS UNTIL 2/23/15. I TAKE IN AND NOW IT HAS MORE ISSUES, STEMS AND VALVES, WHICH WILL BE ANOTHER $2K IN REPAIRS. IT IS STILL NOT DUE FOR OIL CHANGE BUT I HAD REQUESTED ONE SINCE I WAS THERE. IT IS LOW ON OIL DUE TO VALVE AND THE ENGINE ISSUE. ALL OF THESE ISSUES ARE IDENTICAL TO A THOSE VEHICLES WITH THE TENSIONER,WATER PUMP, TURBO FEED LINE RECALL.....BUT YET I AM TOLD MINE DOES NOT HAVE THE RECALL ON IT. *JS

NHTSA ID

10690437

Incident

Oct 23, 2014

Mileage

46,504 mi

SMOKE BEGAN COMING FROM HOOD VENTS, INSPECTED AND FOUND OIL LEAKING ONTO EXHAUST MANIFOLD AND THE TURBO HEAT SHIELD FROM THE OIL TUBE FEEDING THE TURBO WHERE IT WAS CRIMPED TOGETHER. I WAS CLOSE TO HOME AND CONTINUED, WHEN THE ENGINE COOLED I FOUND THAT I COULD REMOVE THE OIL LINE FROM THE FITTING JUST BY TOUCHING IT. I AM SURPRISED THIS THING DIDN'T GO UP IN FLAMES! WHEN I TOOK IT TO THE MINI DEALER THEY REFUSED TO REPAIR THE OIL TUBING LEAK UNLESS I ALSO COMMITTED TO A NEW HEAD COVER AT 2K. MINI DENIES ANY ISSUES WITH THE DESIGN OR FITTINGS. *TR

NHTSA ID

10655254

Incident

Nov 3, 2014

Mileage

100,017 mi

TURBO OIL LINE LEAK, DEALER WANTS $3300 TO REPAIR. *TR

NHTSA ID

10640490

Incident

Sep 28, 2014

Mileage

68,000 mi

THIS HAPPENED TWICE, THE FIRST TIME IT WAS COVERED UNDER THE WARRANTEE. I WAS DRIVING AT NIGHT AND HIT A POTHOLE. I NOTICED THAT MY LEFT FRONT HEADLIGHT WAS POINTED AT THE ROAD. WHEN I GOT HOME I NOTICED THAT THE HOLE ASSEMBLY INSIDE HAD BEEN DISENGAGED AND IS POINTED DOWN. THERE IS NO WAY TO ADJUST IT AND SINCE I WAS NOT COVERED BY THE WARRANTEE I DECIDED TO OPEN THE UNIT. I FOUND THAT THE SMALL PLASTIC PART THAT HOLDS THE INNER LIGHT ASSEMBLY FROM FALLING PULLED APART. I WOULD THINK THAT THIS MUST BE TESTED AND THEREFORE I MUST HAVE A DEFECTIVE UNIT. I CONTACTED MINI WHO SENT ME TO THE DEALER AND SAID THAT THEY WOULD LOOK INTO IT. IT HAS BEEN A COUPLE OF MONTHS AND I HAVE NO RESOLUTION. IF THIS HAPPENED TO ME TWICE I THINK THERE MUST BE OTHER UNITS THAT HAVE FAILED THIS WAY. IS THIS CAUSE FOR A RECALL? *TR

NHTSA ID

10606570

Incident

Mar 9, 2014

Mileage

40,000 mi

TURBO OIL FEED LINE LEAKING ONTO ENGINE/MANIFOLD. POSSIBLY COULD HAVE CAUSED A FIRE. *TR

NHTSA ID

10566790

Incident

Feb 8, 2014

Mileage

30,566 mi

THE PROBLEM FIRST STARTED AS A NOISE WHEN STARTING THE ENGINE IN THE COLD. THIS "RATTLE" NOISE WOULD CONTINUE UNTIL THE ENGINE GOT A BIT WARMER AND THEN WOULD GO AWAY. EVERYTIME THE ENGINE STARTED COLD THE NOISE WOULD COME BACK. I TOOK MY (NOW OUT OF WARRANTY) CAR TO THE MINI DEALERSHIP FOR INSPECTION AND REPAIR AND THE TENSIONER WAS REPLACE. UNFORTUNATELY THE REPAIR DID NOT LAST LONG. ONLY 2 MONTHS LATER THE NOISE RETURNED. I AM STILL LIVING WITH THIS "RATTLE" NOISE HOPING MY CAR DOES NOT BURST INTO FLAMES WHILE DRIVING. I CAN NOT AFFORD THE (OVER $1000) QUOTE FOR REPAIRING THE TIMING CHAIN ASSEMBLY AT THIS TIME. I FEEL, AFTER READING THROUGH MANY MANY COMPLAINTS ON THE INTERNET, THAT THIS SHOULD BE A RECALL AND ALL TIMING CHAINS OF THESE VEHICLES SHOULD BE REPLACE. THERE IS NO REASON THAT A CAR WITH LESS THAN 75,000 SHOULD NEED A NEW TIMING CHAIN! I HAVE NEVER USED ANYONE BUT MY LOCAL MINI DEALER TO FIX ANY ISSUE WITH MY CAR, I FEEL THAT MINI HAS LET ME DOWN. I WILL BE LOOKING INTO JOINING THE CLASS ACTION LAWSUIT AGAINST MINI. *TR

NHTSA ID

10563657

Incident

Sep 2, 2013

Mileage

60,000 mi

BOTH THE TENSIONER AND THE TIMING CHAIN WENT ON THIS CAR WITH IN A FEW DAYS. WE WERE LUCKY THAT IT DID NOT TEAR APART THE ENGINE. WE CALLED MINI COOPER, AND NEW COUNTRY MINI WHERE WE BOUGHT THE CAR BRAND NEW, AND WERE TOLD THAT THERE WERE NO ISSUES WITH THESE ITEMS. HOWEVER, EVERY MINI CHAT ROOM IT WAS A HOT TOPIC. WE ORDERED THE PARTS AND MY HUSBAND INSTALLED THEM. IN OCTOBER WE RECEIVED A SERVICE BULLETIN ON THE SAME PARTS, AND CALLED THE 800 NUMBER. I SPOKE WITH THE ADVISOR AND EVEN THEY COULD NOT GIVE ME A STRAIGHT ANSWER ON REPAIRING THIS CAR. FIRST THEY WOULD REIMBURSE US FOR THE PARTS, THEN THEY WANTED TO SEND A FLATBED TO PICK IT UP (THE FRONT DOOR LOCKS ARE ALSO FROZEN SHUT) AND PROVIDE A LOANER, THEN THEY NEVER SHOWED. I NEED HELP. THIS $34,000 CAR IS A DEATH TRAP. *TR

NHTSA ID

10553348

Incident

Jul 8, 2013

Mileage

98,000 mi

THE DRIVERS SIDE DOOR IS FROZEN, IT CANNOT BE OPENED, FROM MINI FORUMS I HAVE SEEN WHERE THIS IS A SERIOUS ONGOING PROBLEM. NOW THE BACK BARN DOOR IS FROZEN SHUT. THE LOCKS ARE OBVIOUSLY BROKEN, YET THE DEALERSHIP EXPECTS THAT WE WILL COVER THIS OUT OF POCKET TO THE TUNE OF $1800. OBVIOUSLY THEY HAVE PROBLEMS. *TR

NHTSA ID

10553345

Incident

Jun 4, 2013

Mileage

95,000 mi