Smitty's & Hank May of Norwalk confirm recall 23V337. Dealer confirms recall symptoms but resorts to word play & deflects symptoms for me to pay for repairs. Car would not start & was towed to Hank May 1st & Smitty's both of Norwalk, CT 06851 subsequently because dealer would not respond. Both service stations confirmed recall 23V337 & directed me to the dealer. Dealer acknowledges water in the car via sunroof & blocked drains they claim they cleared. Dealer recommends battery replacements & wants it done by them for "no problems" by other service stations. Dealer confirms damage of circuit boards but uses alternative names for me to pay. If the shoe fits, if it walks & talks like, then it is. Had to go to dealer in person for an update repeatedly & they offer no loaners. Even google confirms the recall based on the symptoms. If the car starts, windshield wipers don't work & it is not due to the windshield motor but the circuit board motor failure due to the water entered by the sunroof channels the recall confirms. The wipers not working due to no fault of mine is a safety issue. Dealer not acknowledging the need for the recall offers me no assurance this issue will not happen again, making it an ongoing concern. No warning lights, vehicle @ the dealer for repairs @ the urging of Smitty's & Hank May & dealer confirms symptoms.
- NHTSA ID
- 11705509
- Incident
- Nov 26, 2025