2020 Mitsubishi Outlander Sport Owner Complaints

The contact owns a 2020 Mitsubishi Outlander Sport. While driving at an undisclosed speed, the vehicle stalled and failed to accelerate as needed. The check engine warning light was illuminated. The vehicle was restarted, but the failure persisted after driving for more than an hour. The vehicle was taken to an independent mechanic and a dealer, but the cause of the failure was not yet determined. The vehicle received a tune-up, but the failure recurred. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V563000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 65,000.

NHTSA ID

11721643

Incident

Jan 1, 2024

Mileage

65,000 mi

The vehicle has exhibited recurring ignition-system and powertrain malfunctions involving repeated ignition-coil failures, engine misfires, and catalyst-system efficiency faults. These issues cause intermittent loss of power, hesitation during acceleration, and unstable engine performance. The malfunction has occurred multiple times since the date of purchase and has been confirmed through diagnostic trouble codes related to misfire events and catalyst-system operation. A certified Mitsubishi dealership confirmed that the failure pattern aligns with an active manufacturer recall and corresponding Technical Service Bulletin affecting the same model year, engine type (4B11), and vehicle platform. I was informed that the vehicle “falls under” the same defect pattern listed in the current recall/TSB; however, because the vehicle no longer has an active factory warranty, the dealership stated they would have to sell the repair parts rather than process the issue under recall or warranty coverage. Despite this, the same safety-related symptoms described in the recall and TSB continue to occur. The defect presents a safety hazard because the vehicle may lose power or fail to accelerate when entering traffic, merging, or navigating intersections. Warning indicators have appeared repeatedly, including the check engine light and catalyst-system warnings. The problem has been reproduced and confirmed by authorized service personnel on multiple occasions. All components and diagnostic documentation are available for inspection upon request.

NHTSA ID

11701428

Incident

Nov 22, 2025

The touchscreen for the main infotainment system is becoming unresponsive. It’s impossible to use the most basic functions while driving without being distracted. It’s caused me to swerve & almost lose control of the vehicle on multiple occasions— as it distracted me from driving because initially the screen had spotty functionality (without any sort of warning, so it seemed like user error). There is currently a service notice from Mitsubishi sent out to all owners of Outlander and Outlander Sports (MY 2020 thru 2022) to replace these units under warranty because of a manufacturing defect. My vehicle is eligible for this, and I’m on the wait list, but that’s the where the bigger problem begins: My local Mitsubishi dealership estimated a 4 month wait period — this was back on 5/9/25; it’s now 11/17/25 so it’s actually been over 6 months. Given that they never called me since May, I called them last week to check the status and they said they do not have an estimated time frame for when the infotainment unit will be replaced. A little research online shows this problem is widespread; consumer websites and other general forums have plenty of people detailing similar experiences with this problem and frustration with how Mitsubishi is handling it. To make matters worse, there is only one way to contact Mitsubishi Motors (aside from the dealership) — it’s the basic customer service USA phone number. I have not talked to anyone there because they simply do not answer. And there are no email addresses available either. I sincerely believe this issue needs to be addressed as a safety recall, as it is obviously a distraction while driving and needs to be taken with more priority. The fact they act like they are volunteering to fix this problem, and at their own leisurely pace, is wrong and grounds for a class action lawsuit. This is not about money — this is about people’s safety, and stopping a company from doing whatever they want without any sort of accountability.

NHTSA ID

11699963

Incident

Mar 1, 2025

So my push to start has to be pushed twice in order to crank the vehicle and when I first got the car about 9 months ago it didn’t do that and about since January the computer system failed twice and it showed a message about the computer system don’t remember exactly what it said and took a 1/2 to a hour to get it to come back one

NHTSA ID

11619031

Incident

Aug 29, 2024

The contact owns a 2020 Mitsubishi Outlander Sport. The contact stated while driving at approximately 40 MPH, the vehicle almost stalled. The contact stated that there was no warning light illuminated. The dealer was contacted to schedule an appointment for a recall repair; however, the contact was unable to take the vehicle to a dealer to have the vehicle diagnosed. The contact had researched online and related the failure to NHTSA Campaign Number: 22V563000 (Power Train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was 72,551.

NHTSA ID

11618447

Incident

Jan 11, 2024

Mileage

72,551 mi

The contact owns a 2020 Mitsubishi Outlander Sport. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine a cause for the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.

NHTSA ID

11594010

Incident

Jun 12, 2024

Mileage

45,000 mi

The fuel pump is failing causing the car to shut down randomly.

NHTSA ID

11579493

Incident

Mar 26, 2024

The contact owns a 2020 Mitsubishi Outlander Sport. The contact received notification NHTSA Campaign Number: 22V563000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The contact stated that while the vehicle was parked, the vehicle failed to start. The check engine warning light was illuminated. The vehicle was towed to the residence. The manufacturer was notified of the failure. The contact stated while waiting for the recall remedy, other electrical and mechanical failure occurred. The failure mileage was unknown.

NHTSA ID

11576700

Incident

Mar 9, 2024

Master light came on and had me sign power of attorney papers and no lawyer or notary was present

NHTSA ID

11574796

Incident

Feb 11, 2024

The timing chain loose up and cause car to not start up

NHTSA ID

11569636

Incident

Jan 31, 2024

Dec 1,2023 tried to stop and the brakes was grinding and the milage goes up and down as you are driving and it says routine maintenance required when you put the key in to start the outlander as got it from Todd Judy ford in Charleston WV and according to Mitsubishi toll free number it is not in my name [XXX] or my aunt's name [XXX] and they delivered it on September 15, 2023 and took her name and put it through the wv DMV with my insurance application number and [XXX] don't have a driver's license just a wv I'd and would not go over the paperwork that she was signing and they said they will mail us a copy of the paperwork but we have never gotten it through the mail and classified it as a motorcycle wv DMV title number is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11565665

Incident

Dec 1, 2023

I have 50,000 miles I’m the original owner, bought it new in 2020, I was leaving work, started my car, blue smoke came out my exhaust, when i drove home from work, on inclines, the car sputters & stalls like it’s about to lose power, accompanied by thick blue smoke, and engine noise. I suspect it’s the piston rings in the cylinder head or valve seals are bad. My car has been parked for months, dealership wants to charge me a diagnostic fee, i take Uber or Lyft to work mind you i have an open loan on this car that I’m still paying. I think Mitsubishi used poor quality parts, piston rings don’t go bad at 50,000 miles neither does valve seals. PLEASE HELP, IM PAYING FOR A CAR I CANT DRIVE.

NHTSA ID

11562682

Incident

Oct 9, 2023

The contact owns a 2020 Mitsubishi Outlander Sport. The contact stated while driving approximately 40-70 MPH, the vehicle was shaking abnormally and stalled. The check engine warning light illuminated on and off. The vehicle was taken to the dealer where it was diagnosed and determined that the CVT-ECU software needed to be updated. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 22V563000 (Power Train). The failure mileage was approximately 57,000.

NHTSA ID

11532655

Incident

Jun 26, 2023

Mileage

57,000 mi

The contact owns a 2020 Mitsubishi Outlander Sport. The contact stated while driving 65 MPH, the vehicle deaccelerated unintendedly and the check engine warning light illuminated. The contact pulled into a gas station. The vehicle was towed to the dealer, where it was diagnosed that the spark plug was fractured, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 81,000.

NHTSA ID

11514046

Incident

Dec 27, 2022

Mileage

81,000 mi

Radio digitizer touch screen not working - can not pair Bluetooth phone to comply with hands free laws. Unable to access some vehicle settings. Dealer said this is a very common issue - warranty expires at 36,000 miles and repair cost is $3,000.00 !

NHTSA ID

11513600

Incident

Mar 23, 2023

Engine is affected, vehicle is struggling at low speeds when pressing the gas.

NHTSA ID

11505288

Incident

Feb 2, 2023

The buckles for the side seats in the rear are So short they're almost hidden inside the seat making it difficult for anyone who is not child sized to find and/or buckle. I do ride share and this is an issue for 90% of my rides.

NHTSA ID

11461721

Incident

Apr 21, 2022

The catalytic converter was stolen. This is a risk the air pollution and the malfunction of other sensors that make cause the car to be unsafe to drive. The part can be easily removed and Mitsubishi refuses to add any safety or security to prevent further theft.

NHTSA ID

11459826

Incident

Mar 30, 2022

The rear passenger seat belt is way down in the seat and I have tried everything to get it to pull out more. I don't know what it could be, but it's almost as if the seat belt buckle is too short.

NHTSA ID

11458572

Incident

Jun 15, 2021

I'm driving at 40 miles per hour and I turn off the radio and the lights on my board but it's still walking, then I parked to inspect it I turned it off and I wanted to turn it on and I didn't want to. Then I put the key in the glove box where the radio frequency of the ship is programmed or sent and it turned on in a while it gives me a warnin to check the electrical system on my board and this happened to me 3 times a day

NHTSA ID

11436196

Incident

Oct 9, 2021

5/14/2021 Vehicle parked on a hill 45 minutes before it began to roll and flipped over. Car was in park and emergency break was engaged during the time of the incident. This is a hazard and could cause great bodily harm or death. I have children and they could have been in the car at the time of the malfunction . The vehicle was inspected by a police officer who confirmed the vehicle emergency break malfunctioned releasing the car down the hill. The car would jump when you breaking, but no warning lights were on before the incident

NHTSA ID

11431041

Incident

May 14, 2021

THE FRONT PASSENGER AIRBAG COVER OPENED/LOOSE. THE CAR IS NOT IN ANY ACCIDENT AT ALL.

NHTSA ID

11414201

Incident

Apr 27, 2021

DRIVING DOWN THE ROAD ON CRUISE CONTROL SET AT 80 MILES AN HR, THE CAR SHUT OFF THEN TRIED TO RESTART ITSELF. THE DEALER IN JACKSONVILLE FLORIDA COULD NOT DETERMINE WHAT CAUSED THIS TO HAPPEN. UPON INSPECTION IT WAS DETERMINED THAT ALL OF THE EXHAUST VALVES WERE DAMAGED. THEY ARE REPAIRING THIS BUT CANNOT DETERMINE THE CAUSE. THIS IS A BIG CONCERN FOR ME.

NHTSA ID

11406316

Incident

Mar 13, 2021

Mileage

5,300 mi

WHEN DRIVING THE VEHICLE AND A APPROACHING ANOTHER VEHICLE, PERSON BICYCLE OR OBJECT, THE FCM, FORWARD COLLISION MITIGATION SYSTEM IS SUPPOSE TO SLOW THE VEHICLE DOWN AND EVENTUALLY STOP THE VEHICLE AND GIVE AND AUDIBLE ALERT. IT DOES NOTHING. I TOOK THE VEHICLE TO CERRITOS MITSUBISHI IN CALIFORNIA AND ASKED THEM TO FIX THE PROBLEM. THEY CONNECTED THE VEHICLE TO THEIR COMPUTER FOR DIAGNOSIS AND A CODE CAME BACK UNDER SYSTEM NAME: FCM/LDW/AHB, AND UNDER DIAGNOSTIC TROUBLE CODE C1809 (SYSTEM TEMPORARY NOT AVAILABLE). I WAS TOLD BY THE SERVICE MANAGER THAT THEY NEEDED ME TO LEAVE THE VEHICLE AND THEY NEEDED TO CALL MITSUBISHI TO FIND OUT WHAT THAT CODE WAS FOR. THEY CALL ME BACK THAT EVENING AND SAID THE VEHICLE WAS READY TO BE PICKED UP AND SAID IT WAS WORKING FINE. I WENT OUT ON A TEST DRIVE WITH THE HEAD MECHANIC THE FCM WAS STILL DOING THE SAME THING AND HE SAID HE COULD NOT FIND A PROBLEM WITH THE SYSTEM. I SUSPECT THAT THEY JUST CLEARED THE CODE AND GAVE THE VEHICLE BACK TO ME. I TOOK THE VEHICLE TO PUENTA HILLS MITSUBISHI (WHERE I HAD PURCHASED THE VEHICLE FROM) AND LEFT IT OVER THE WEEKEND. I WAS TOLD BY THE SERVICE MANAGER THAT THEY NEEDED ME TO LEAVE THE VEHICLE AND THEY NEEDED TO CALL MITSUBISHI TO FIND OUT WHAT THAT CODE WAS FOR, AGAIN. THEY CALL ME BACK THAT EVENING AND SAID THE VEHICLE WAS READY TO BE PICKED UP AND SAID THEY DROVE IT AND COULD NOT FIND A PROBLEM. THE FCM (FORWARD COLLISION MITIGATION) STILL DOES NOT SLOW THE VEHICLE DOWN AND EVENTUALLY STOP THE VEHICLE OR GIVE AND AUDIBLE ALERT. IT DOES NOTHING. RECALL NUMBER 18V621000 RECALL DATE 09/14/2018 ELECTRICAL SYSTEM: SOFTWARE MITSUBISHI MOTORS NORTH AMERICA, INC. (MMNA) IS RECALLING CERTAIN 2018 MITSUBISHI OUTLANDER SPORT VEHICLES EQUIPPED WITH A FORWARD COLLISION MITIGATION (FCM) CONSEQUENCE IF THE SAFETY SYSTEMS DO NOT FUNCTION AS INTENDED, IT CAN INCREASE THE RISK OF A CRASH

NHTSA ID

11375931

Incident

Sep 22, 2020

Mileage

10,569 mi

THE SEAT BELT ON THE BACK PASSAGE SEAT DOESN'T COME OUT. IT LIKE THAT BUCKLE IS TOO SHORT, WHICH MAKE IT HARD TO BUCKLE UP.

NHTSA ID

11374737

Incident

Sep 20, 2020