Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2021 Nissan Altima submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 25 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
My car is supposed to have an automatic braking system/collision detection. Two cars in front of me slammed on their brakes and the car in front of me slammed on his brake, and I didn't have enough time to react. I totalled my car, but my car is supposed to have a safety feature that automatically brakes. The faulty automatic braking didn't engage as it should have.
The system malfunctioning is the front sensor braking. My safety and others were put at risk with this because multiple times my car has braked me and or completely stopped me because it’s malfunctioning , it happens while I am on a busy street and someone even almost rear ended me because my car braked out of nowhere. It’s called “Phantom Braking”. No, the problem has not been confirmed by dealer became they stopped answering. I took it to the manufacture but they want to charge me too much. Yes and it first appeared Feb 2nd , a day after I bought the car. So at first it will aggressively brake me and I can tell when it’s going to start braking me because this loud scratching/grinding noise appear .. the noise sounds like it’s coming from the bottom and I can feel it vibrating my car when I relax my feet on the brakes or the floor. But as soon as that noise comes on then the car starts braking me and sometimes it will cause the engine to stall and then the car will stop driving completely while im on the middle of traffic.
Vehicle Breaking on Its Own While Driving I am writing to file a formal safety complaint and to demand immediate corporate intervention regarding an extremely dangerous mechanical/ADAS defect. My Nissan Altima has serious, ongoing safety issues where the vehicle will unexpectedly and aggressively apply the brakes on its own while I am driving, including on highways and regular roads. This defect happens without my input, without warning, and creates a major risk of being rear-ended, losing control of the vehicle, or causing a serious accident. This issue is Not minor. It is a life-threatening malfunction that makes the vehicle unsafe to operate. I have taken the vehicle to authorized Nissan dealerships for diagnosis and repair on multiple occasions & originally they told me it should be under warranty & when they spoke to the dealership they said it did not qualify under the warranty nor the extra insurance purchased & i'd have to come out of pocket for repairs. A vehicle that breaks on its own, especially at highway speeds – is not safe, not reliable, and not roadworthy. This situation has gone on for years and the vehicle is now a clear danger to me and the public and my three minor children who ride in the car with me. I am requesting immediate action and a good-faith resolution.
RE: Formal Demand for Vehicle Repurchase/ Buyback due to Critical Safety Defect- Vehicle Breaking on Its Own While Driving I am writing to file a formal safety complaint and to demand immediate corporate intervention regarding an extremely dangerous mechanical/ADAS defect in my vehicle that Nissan has failed to repair since I purchased it in 2021. My Nissan Altima has serious, ongoing safety issues where the vehicle will unexpectedly and aggressively apply the brakes on its own while I am driving, including on highways and regular roads. This defect happens without my input, without warning, and creates a major risk of being rear-ended, losing control of the vehicle, or causing a serious accident. This issue is Not minor. It is a life-threatening malfunction that makes the vehicle unsafe to operate. I have taken the vehicle to authorized Nissan dealerships for diagnosis and repair on multiple occasions: Repair Dates 2021-2025 at Passport Nissan of Alexandria 150 S Pickett St Alexandria, VA Location Despite these visits, the problem continues. Nissan’s failure to diagnose or repair this critical break/self-braking issue over several years constitutes: •Failure to remedy a known safety defect •Breach of warranty •Violation of consumer protection laws •Negligence regarding driver and public safety A vehicle that breaks on its own, especially at highway speeds – is not safe, not reliable, and not roadworthy. Because Nissan has had more than a reasonable opportunity since 2021 to correct this defect and has failed to do so, I am demanding that Nissan: 1.Buy back the vehicle at an amount equal to the remaining loan balance. I do not want to do any upgrade trade ins. This situation has gone on for years and the vehicle is now a clear danger to me and the public and my two minor children who ride in the car with me. I am requesting immediate action and a good-faith resolution.
The Automatic Emergency Braking (AEB) system in my 2021 Nissan Altima SR frequently malfunctions. The forward radar sensor, located behind the front grille, becomes easily obstructed by normal road dirt or weather conditions. When this happens, the system falsely detects obstacles and engages braking or gives collision warnings even when the road ahead is clear. This places my safety and the safety of others at risk because the vehicle can suddenly slow or stop without cause, increasing the chance of a rear-end collision. To avoid false activations, I must disable the AEB system every time I drive, which defeats the purpose of having this federally mandated safety feature. The problem is ongoing and repeatable. Warning lights and collision alerts appear when the sensor is dirty or misreading conditions. Nissan dealerships have acknowledged this issue through Technical Service Bulletins, but there is no permanent fix and no recall. The malfunction has not been resolved by the manufacturer and continues to pose a safety hazard.
Rear Crash warning comes on when stopped at light , or when car is put in reverse and nothings there . also wiper refill warning. stays on even when full. Has been reported to dealership more than once also hear clicking at speeds over 50 mph.
Stating that something is malfunctioning and see owners manual
Purchased the car in June of 2024 with around 33,000 miles. I thought the doors were locked and someone was able to just open my back door when my car was unattended in a store parking lot; the car was supposed to be locked. Lights and horn started going off. Being a female with a child this is a very scary issue. The idea that anyone can get in when you think the doors are locked or vice versa, in the event of an emergency no one can get in because the doors dont unlock. It started with the passenger side rear door lock not working with fob or button. The lock needs to be done manually. The dealership looked at it and said they could not replicate the problem and everything was working. Now both rear door locks dont work with the buttons or the key fob. The rear doors have to be locked and unlocked manually all the time. Car is currently at the dealership and they confirmed the issue and are telling me that the BCM (i believe is what they said) needs to be replaced and reprogrammed. The car only has approx. 42,500 miles. The other issue with the car is the automatic emergency braking system light comes on and flashes on the dash. It is very random and sometimes it doesnt do it at all. There can be nothing in front of me on the road when it starts flashing. It also does it in all weather conditions, and even when its dry. There have been multiple issues with this car since the day I purchased it.
[XXX] slams on brakes going in reverse for no reason, I wish there was a way to disconnect this to me it's more of a safety issue. Problem is there trying to dumb [XXX] down for all the idiots out there that don't know how to drive.. I don't have that problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Every time I drive under an over pass my vehicle will come to a stop. Placing me in DANGER with traffic.
The car rear impact warning comes on when driving this has happened at least 5 times Also the windshield washer fluid light comes on even though the reservoir is full
The contact owns a 2021 Nissan Altima. The contact stated that while in reverse, the back over prevention camera malfunctioned and images were displayed distorted at times or black and blue, creating a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V628000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall The failure mileage was 49,000.
When traveling in a rental from SFO to Concord CA, on the Bay Bridge at 9 am on the 26 of September 2023, just as I entered the underpass section near Treasure Island, the front sensor malfunctioned and auto braked from 47 mph to 28, generated audible, tactile, and visual alarms, even though the car in front was not decelerating (auto lights, tail lights in from of me as the car went into a dark section of road may have been misinterpreted). I was almost crashed into. Scariest experience in 37 years of driving. No over ride.
I purchased my car from Sheehy Nissan of Waldorf on November 1, 2022. At the time of purchase the vehicle had 38,709 miles. It reportedly had one previous owner and was originally titled on 3/11/2021. From the day I purchased this vehicle I have had trouble with the automatic emergency braking system. I am experiencing sudden unintended brake activation in various situations. I have experienced the emergency braking system activating when I am driving at high speeds (60-70 mph) with nothing in front of me. I have had it automatically brake when I am in traffic maintaining safe distances and speeds. I have experienced it braking when I have been leaving a parking garage - again with nothing near or around my vehicle. When this occurs, it is when the warning lights turn off. So, it is completely random and unpredictable. The warning light turns on 100% of the time I drive the vehicle. I took my car to Sheehy Nissan of Waldorf for repair of this issue on 3/28/23, 6/13/23, and 8/3/23, but, to date, they have been unable to correct the problem. Most recently (8/25/23) I was given an estimate of an additional $1,977.43 for a 4th attempt to fix this problem. I met with the Service Manager, [XXX] , on 8/28/23 to discuss the matter. He said he would talk to the Nissan area rep and their warranty rep and get back to me. Two days later he responded that the area rep offered to cover 40% of the repair cost, making my cost $808.96 for the 4th repair attempt. As you are aware, this is a known issue with this vehicle and many other Nissan models. The NHTSA started an investigation into Nissan regarding this issue in September 2019. There have been multiple lawsuits and class action suits against Nissan for this same problem, yet they continue to sell these vehicles without fixing the problem or issuing a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
1. The automatic emergency braking activated while approaching a railway crossing. And yes, it is available for inspection. 2. If anyone had been behind me, it very likely would have resulted in a collision. 3. Not yet confirmed by the dealer, but has happened to me three times. 4. No. 5. No warning before the malfunction.
While driving, most times at higher speeds, the light with the car and lines behind it (VDC light?) will turn on, and then a minute later the front and back AEB lights turn on and the dashboard says “malfunction: see owner’s manual.” This happens multiple times per week, sometimes multiple times a day. There have been other recalls for this issue with other Nissan Altima years with this system.
On two separate occasions, during intermittent weather changes, my vehicle has giving me notice of forward warning collision being disabled or has flashed on my dashboard. Same goes with my rear collision warnings. My car has also force-brake while driving under 30 mph. I don't know if there is a safety issue with the alignment of the radars in the newer models but its caused a fear of driving my family in that car.
On two separate occasions my vehicle stopped on its own. Once while doing roughly 35mph the brakes applied on their own and the car stopped immediately. The second time I was at a.traffic light that had just turned green as I began to accelerate the brakes locked up and the car stopped immediately. What are my options regarding this issue.that I am having?
I was driving on the interstate in a construction zone and begin reducing speed from about 62 mph after noticing brake lights from cars in the far distance. As the car start to reduce speed, I begin to apply the brakes as I'm approaching the stopped traffic and instead of stopping my car kept going. I pressed the brakes harder, and the car began to slide. After sliding about 9-10 car lengths, I was stopped by rear ending the vehicle in front of me. There was an error message on the dash "Chassis Control System Error See Owner's Manual" that appeared on the dash. I was struck in the back by a Toyota 4Runner resulting in my car being totaled.
Driving down the street a truck in front of the lady in front of me. It was a green light he decided to stop. She stopped I put I started to stop my brakes would not stop the car nor did the emergency front collision brakes work I could not stop the car.
front impact radar malfunction. The light on the console would come on intermittently. I took the car to the dealer and they said the front radar was defective and they replaced the front radar. Not even two months have passed and the light is back on. This can cause your car to suddenly stop causing you to be rear ended because the car thinks you are in danger. It affects the automatic emergency braking system. This car is brand new and just went over 10,000 miles. It recently had it's first service and now I have to take it back and get it checked again.
The contact owns a 2021 Nissan Altima. The contact stated that while driving approximately 25 MPH in a rainstorm, the automatic emergency braking system warning light illuminated, however, the vehicle failed to stop. The contact continued to drive and noticed that once they cleared the rainstorm the warning light disengaged. The contact informed the dealer and was informed that the repair was not covered under warranty. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The contact stated that the failure was related to NHTSA ID Number: 10207869 (Electrical System, Forward Collision Avoidance). The manufacturer was made aware of the failure and informed the contact that the rainstorm could have caused water to enter into the sensors for the automatic emergency brake to become defective. The approximate failure mileage was 17,000.
The forward emergency braking system periodically will engage with no reason. I did not record the first date this happened. It was in July 2021. This first happened not long after I purchased the car last year on the interstate in heavy traffic with low speed and nothing close enough to set it off. Sometimes just the emergency light will just appear and disappear quickly and sometimes it comes on and the brakes go on. The dealer service and the regional technician has inspected it a few times and could find no error but it only happens sporadically. I checked recently and there is a class action suit against Nissan for the same problem in Tennessee. There seems to be the same problem with other models from 2019 to present.
I bought the car in nov. 2021. I was at a store parked I put the car in reverse ,the car started to move, it made a lot of noise and it stoped. there was nothing behind me. This has happen about four times backing out of my driveway a lot of noise and the car stops. I took it to the dealer once and they told me that they could not find any problems.
While driving home from work I experienced my fourth or fifth malfunction error flashing across my digital display. It scares me because this time is different. This time the flash made the seat vibrate and before I had a chance to react, I totally lost control Of my steering even though I had my hand family placed on each side of the wheel none of my maneuvers resulting in the tires moving in any direction. I was trying to straighten myself out but the trajectory Steered me to the right side of the road and up over the curb which tore out my front end And, had it not been for my superb braking skills, id be headfirst into a big cement hole on the side of the road. Brakes We’re locked out until I pressed on them 15,000 times it seems. Fortunately I am the only one hurt, I’m grateful that no one else has been involved in this malfunction of supposed quality machinery. But this is a ridiculous thing to have happened to listen 1000 miles in the car, this thing has been malfunctioning since the first day that I drove it off the lot. No clue who to get in touch until I started researching this Very same thing, and I am terrified for anyone else driving one of these vehicles right now, because It can Totally happened to you, and you may not be so lucky to have all the injuries only for yourself.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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