Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 9 NHTSA owner-reported complaints for the 2013 Nissan NV. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–9 of 9
2 MAJOR COMPLAINTS: 1.) When driving with a/c on in Florida water leaking on both sides of center console, drips constantly, took to mechanic several times. They blew the lines for the drainage and it still leaks. 2.) The driver door lock is sticking and making a brrrrrrrrrrrrrrrrr sound stuck when opening door from remote and from the inside of the driver door.
My wife stoped on the side of the road to talk with my son who was sitting in the front passenger seat. When my wife shut the door behind him all of the side curtain airbags deployed on the passenger side of the van. Three of my other children were inside the van when the bags depoyed. The two youngest 10, and 11, were sitting in the middle and were not hit with the bags. The oldest 14 was sittning next to the wall and was hit by the bags. There was no accident or impact that would have set the airbags off except the shutting of the front passenger door. The van is currently at Mossy Nissan in Houston TX and availible for inspection. We have filed with Nissan Corperate and they are opening an investigation. No warning lamps were present except a check engine light and low tire air pressure. Mossy nissan has supposedly ran a diagnostics on the van but have not told us the results. We are not confident that the dealership will be honest and forthcoming with information. When we brought the vehicle in we were met with skeptisism that we were being honest. Comments were overheard by my wife that were not appropriate to the situation.
I HAVE HAD THIS VEHICLE SINCE 2013 AND LIVE ARIZONA. SUMMERS ARE EXTREMELY HOT. WE PURCHASED THIS VEHICLE FOR OUR FAMILY. AT THE TIME WE HAD 7 CHILDREN. WE NOW HAVE 10, SO EVERY SEAT IN OUR VAN IS TAKEN. WE HAVE COMPLAINED ABOUT THE AIR FLOW AND AIR CONDITIONING SINCE WE PURCHASED THE VAN BACK IN 2013 AND WERE TOLD THAT THIS IS HOW PASSENGER VANS ARE. WE WERE TOLD SINCE IT WAS SUCH A LARGE AMOUNT OF SPACE TO COOL AND ARE VAN IS BLACK IT WAS JUST THE NATURE OF THIS TYPE OF VAN. HOWEVER, AS MORE PEOPLE ARE PURCHASING THIS VAN FOR THEIR FAMILIES WE HAVE READ MORE POSTS ABOUT THE SAME TYPE OF ISSUE AND REFUSE TO CONTINUE TO BELIEVE THAT THIS IS JUST HOW ALL PASSENGER VANS ARE.. THERE HAS TO BE SOMETHING DONE ABOUT THE DESIGN OF THE AIR SYSTEM. MY CHILDREN ARE SWEATING, TURNING RED AND COMPLAIN OF THE HEAT IN THE BACK 2 ROWS. THE ONLY AREA THAT FEELS THE AIR CONDITIONER IS THE FRONT SEAT AND THE 2ND ROW BECAUSE THEY FEEL THE COLD FROM THE FRONT VENTS. I HAVE YOUNG KIDS SITTING IN THE BACK 2 ROWS IN CAR SEATS. I CANNOT VISUALLY SEE HOW HOT THEY ARE GETTING WHILE I'M DRIVING UNTIL WE GET TO OUR DESTINATION AND SEE THEY HAVE BEEN SWEATING PROFUSELY. WE COOL THE CAR OFF FAR AT LEAST 10 MINS BEFORE LOADING THE KIDS AND TRY TO PARK UNDER THE SHADE BUT THE VAN STILL DOES NOT COOL OFF PROPERLY IN THE BACK. I HAVE PURCHASED MINI FANS TO SO THE KIDS CAN TRY AND COOL THEMSELVES OFF WITH THEM BUT IT IS NOT ENOUGH! SOMETHING HAS TO BE DONE TO FIX THIS PROBLEM BEFORE A CHILD SUFFERS FROM HEAT STROKE! NISSAN NEEDS TO TAKE ACTION BEFORE A CHILD IS HURT. THE DESIGN OF THEIR AIR SYSTEM IS NOT ADEQUATE. THEY NEED TO REALIZE THAT THERE ARE FAMILIES THAT REQUIRE THE USE OF A PASSENGER VAN, WHO LIVE IN EXTREME WEATHER CONDITIONS. THEY CANNOT WAIT UNTIL A CHILD DIES FROM HEAT IN THEIR VEHICLE BEFORE THEY TAKE ANY ACTION TO CORRECT THE PROBLEM.
TL* THE CONTACT OWNED A 2012 NISSAN NV2500. WHILE DRIVING THROUGH AN INTERSECTION, THE CONTACT'S VEHICLE WAS T-BONED ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE PASSENGER SIDE AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SIDE AIR BAGS ONLY PARTIALLY DEPLOYED AND LEAKED A CHEMICAL ONTO THE CONTACT'S WRIST. THE CONTACT DID NOT SUSTAIN ANY INITIAL INJURIES, BUT LATER RECEIVED INJURIES TO THE NECK AND SHOULDER. THE INJURIES REQUIRED ONGOING TREATMENT. A POLICE REPORT WAS FILED. THE DRIVER OF THE OTHER VEHICLE WAS TAKEN TO THE HOSPITAL FOR OBSERVATION AND RELEASED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND IMPOUNDED. THE CONTACT'S INSURANCE COMPANY TOTALED THE VEHICLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 46,000.
WHEN DRIVING OUR NV2500 ON A CITY STREET THE VAN JUST WENT DEAD. ENGINE QUIT, NO ELECTRICAL, NO DASH LIGHTS, NOTHING. I PUT THE VAN IN PARK AND TRIED TO RESTART. NOTHING, TOTALLY DEAD. WAITED A MINUTE OF SO AND TRIED TO RESTART - SAME AS BEFORE - NOTHING TOTALLY DEAD. OPENED THE HOOD AND CHECKED BATTERY CABLES - OK. LOOKED FOR ANY LOOSE IGNITION WIRE - OK. LOOKED UNDERNEATH VAN FOR ANY LIQUIDS COMING OUT OF ENGINE OR ANYTHING ELSE WEIRD -OK. WE CALLED AAA TO HAVE THE VAN TAKEN TO CLASSIC NISSAN IN STATESVILLE, NC. CALLED DEALER, EXPLAINED WHAT HAPPENED AND TOLD THEM VAN WAS GOING TO BE DROPPED OFF FOR EVALUATION. BEFORE AAA DRIVER GOT TO US I TRIED TO START THE VEHICLE ONE MORE TIME - WHEN I TURNED THE KEY THE LIGHTS CAME ON AND VAN STARTED UP JUST FINE. TURNED OFF AND RESTARTED NO PROBLEM. ABOUT A WEEK BEFORE THIS HAPPENED OUR VAN WAS PARKED IN OUR DRIVE OVERNIGHT. WHEN WE GOT IN AND TRIED TO START IT - DEAD... NO IGNITION, NO ELECTRICAL, NO LIGHTS. I MADE SURE IT WAS IN PARK AND TRIED AGAIN, NOTHING. WE LOOKED IN NISSAN HANDBOOK TO TROUBLE SHOOT. WAITED A FEW MINUTES AND TRIED AGAIN. STARTED RIGHT UP. CLASSIC NISSAN OF STATESVILLE REPORTED THAT OVER A 2 DAY PERIOD THE VEHICLE STARTED EVERY TIME TECH TRIED TO CRANK IT. THEY RAN THE VEHICLE FOR OVER 30 MINUTES BOTH DAYS - NO PROBLEM DETECTED. NO COMPUTER CODES. CHECKED AND TESTED BATTERY CONNECTIONS AND MAJOR GROUND CONNECTIONS - ALL FINE. I ASKED THEM ABOUT A POSSIBLE FAULTY IGNITION SWITCH AS THERE IS A RECALL FOR THAT PROBLEM FOR 166K NISSANS INCLUDING NV2500. THEY SAID IT WAS NOT FOR A 2013 NV2500. IT WOULD COST ME OVER $500 TO REPLACE THE IGNITION SWITCH ON MY OWN BUT NISSAN SERVICE GUY SAID HE COULD NOT BE SURE THAT WOULD FIX THE PROBLEM. VERY CONCERNED THAT NISSAN HAS DOCUMENTED PROBLEMS WITH IGNITION SWITCH AND THE DANGEROUS SITUATION THAT COULD ARISE WITH MAJOR STALL/ SHUTDOWN!!!
WE PURCHASED THIS VAN BRAND NEW. FROM THE BEGINNING WE HAVE HAD AIR CONDITIONING ISSUES IN THE REAR OF THE VAN. THE BLOWER MOTOR HAS BEEN REPLACED 3 TIMES. THE CONDENSER ONCE. THE AIR FLOW IS AT A WHISPER SO IN THE SUMMER WITH HIGH TEMPS THE BACK OF THE VAN IS HOT. OUR CHILDREN ARE NOT SAFE TO RIDE BACK THERE. WE HAVE COMPLAINED TO THE DEALERSHIP AND NISSAN AS WELL WITH NOT EXPLANATION OR FIX. I ALSO HAVE AN ISSUE WITH A COUPLE SEATS SEAT BELTS THAT DO NOT WORK. THEY HAVE GOTTEN STUCK INSIDE ITS HOUSING UNIT.
FUEL TANK WAS TAKING 20 MINUTES TO FILL. WE RECEIVED A FULL TANK WARRANTY EXTENSON NOTICE BUT IT TOOK THE DEALER 3 TRIPS TO FINALLY TO GET THE RIGHT PART AND REPLACE AND AFTER 2 HOURS THEY INFORMED ME THAT I NEEDED TO REPLACE EVAP VENT VALVE AND CANISTER ASSEMBLY WITH FILTER FOR $620.00 I HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE . THE DEALER SAID IT IS A COMMON PROBLEM WITH THESE VEHICLES. THEN WHY HASN'T THIS BEEN RECALLED? I REFUSED TO HAVE THEM DO THIS AS I DON'T TRUST SINCE THEY COULDN'T EVEN GET THE RIGHT PART IN AND NEVER EVEN APOLOGIZED FOR THE INCONVENIENCE AND DOWN TIME.
THE WINDOW REGULATOR BENT INTO ITSELF AND CAUSE THE WINDOW TO NOT BE ABLE TO GO UP. MECHANIC SAID THAT THIS SHOULD NOT HAPPEN, AND IT SEEMED THE PART WAS FAULTY. THE DOOR LATCH ALSO STOPPED WORKING, YOU COULD OPEN THE DRIVERS DOOR FROM THE INSIDE ONCE, THEN THE LATCH STOPPED WORKING AND THE DOOR WOULD HAVE TO BE OPENED FROM THE OUTSIDE. TWO WEEKS AFTER THAT HAPPENED THE DRIVERS POWER SEAT WILL NO LONGER MOVE FORWARDS AND BACK, BUT OTHER FUNCTIONS ON THE SEAT WORK.
TL* THE CONTACT OWNS A 2013 NISSAN NV. THE CONTACT STATED THE ROOF WAS CORRODING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE AND DECIDED TO PAINT OVER THE CORROSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,700 AND THE CURRENT MILEAGE WAS 12,317. UPDATED 06/17/14 MA
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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