2002 Nissan Quest Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2002 Nissan Quest, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical513.5%
- Tires & wheels513.5%
- Engine410.8%
- Body & structure410.8%
- Suspension410.8%
- Visibility25.4%
- Heating & air conditioning25.4%
- Interior & seats25.4%
- Steering25.4%
- Airbags25.4%
- Seat belts12.7%
- Brakes12.7%
- Driver assistance12.7%
- Exterior lighting12.7%
- Other / unspecified12.7%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
THERE HAVE BEEN SEVERAL OCCURRENCES WHEN I WENT TO START MY VEHICLE AND THE RADIO WOULD NOT COME ON AND THE CLOCK ON THE RADIO WOULD NOT DISPLAY THE TIME. AT FIRST I THOUGHT THAT IT WAS A BLOWN FUSE. I REPLACED THE FUSE BUT THIS EVENT KEPT OCCURRING OVER AND OVER AGAIN. ONE DAY IT WAS RAINING AND THE RADIO WOULD NOT COME ON NOR WOULD THE TIME BE DISPLAYED ON THE SCREEN AND THEN I FOUND OUT MY WIPERS WOULD NOT WORK EITHER. SO WHENEVER THIS OCCURRED AGAIN, I WOULD CHECK THE WIPERS AND FIND OUT THAT WHEN THE RADIO WAS NOT WORKING, NEITHER WOULD THE WIPERS. I WOULD HAVE TO STOP THE VEHICLE, START AND STOP THE ENGINE REPEATEDLY UNTIL THE RADIO WOULD COME ON. ONCE THAT HAPPENED, MY WIPERS WOULD BEGIN WORKING TOO. THIS IS STILL AN ONGOING PROBLEM. MY WIFE HAD THE VEHICLE AT THE DEALERSHIP FOR MAINTENANCE AND WHEN SHE LEFT, THE RADIO WAS NOT WORKING SO SHE PULLED BACK INTO THE DEALERSHIP AND STOPPED THE VEHICLE, TALKED TO THE SERVICE AGENT. HE WENT OUT AND STARTED THE VEHICLE AND THE RADIO WAS WORKING. THERE IS DEFINITELY AN ELECTRICAL SHORT SOMEWHERE IN THIS VEHICLE. *JB
I OWNED A 2002 NISSAN QUEST WITH APPROX. 40,000 MILES. ON JANUARY 13, 2005, I RETURNED TO MY HOME AT 2:00AM. AT APPROXIMATELY 2:15AM I HEARD 2 LOUD POPS COME FROM OUTSIDE MY HOME. WHEN I LOOKED OUTSIDE MY VAN WAS COMPLETELY ENGULFED IN FLAMES AND WAS COMPLETELY DESTROYED FROM THE FIRE DAMAGE. PREVIOUS SERVICE HISTORY INCLUDED: CHECK OF DRIVERS SIDE POWER WINDOW FOR OUT OF TRACK PROBLEMS AND PROBLEMS WITH ELECTRICAL (CONSOLE LIGHTS AND TAIL LIGHTS) ACTING IMPROPERLY WHICH THE DEALERSHIP SAID THEY COULD NOT RE-DUPLICATE. WORKED WITH AUTUMN AT NISSAN NORTH AMERICA, VERY RUDE AND UNHELPFUL. NISSAN STATED THAT I HIT A LARGE OBJECT AND DAMAGED THE FUEL TANK HOWEVER, THE VEHICLE HAD NEVER BEEN INVLOVED IN ANY OTHER INCIDENTS OR ACCIDENTS.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
WIDETRACK SR BL TIRE P22565/16 NISSAN QUEST MINIVAN. RIGHT REAR TIRE BLOWOUT MARCH 09, THEN, LEFT REAR TIRE BLOWOUT APRIL 20, 09. TIRES PURCHASED FEB.2005 AT TED WEINS LAS VEGAS. *TR
PURCHASED NEW 2002 NISSAN QUEST ON 12/201.CURRENT MILLAGE IS 26,000. ALL 4 TIRES HAVE HAD TIRE SEPARATION. WE REPLACED THE FIRST ONE ON 7/03 WITH ONLY 17,800 MILES ON IT, THE SECOND ONE ON 12/03, THE THIRD ONE ON 7/12/04, AND THE FORTH ON 8/22/04. AFTER CONTACTING THE MANUFACTURER (CONTINENTAL TIRES) THEY HAVE MADE ME PAY FOR ALL 4 REPLACEMENT TIRES. I HAVE TOLD THEM THAT I BELIVE THAT THOSE TIRES MUST HAVE BEEN DEFECTIVE. THEY SAID THAT THEY WOULD PRORATE THE TIRES, BUT WHY SHOULD I HAVE TO PAY FOR THEIR DEFECTIVE TIRES? IF THOSE TIRES WOUOLD HAVE BEEN GOOD THEY SHOULD HAVE LASTED AT LEAST 40-50 THOUSAND MILES. I HAVE ALSO HAD TO PAY TO RE-ALIGN THE VAN. THIS IS A SECOND VEHICLE THAT, AS YOU CAN SEE BY THE MILLAGE, IS NOT USED ALOT. ALL TIRES WERE REPLACED AT TIRE KINGDOM IN APOPKA, SO I DON'T HAVE THE TIRE NUMBERS YOU MIGHT NEED. THEY SAID THEY HAD TO RETURN THEM TO CONTINENTAL FOR THE WARRANTY. THE CONSEQUENCES COULD HAVE BEEN FATAL ON ALL FOUR OCCASIONS. TWICE WE WERE DRIVING LONG DISTANCE AND COULD HAVE HAD A SERIOUS ACCIDENT ON THE INTERSTATE. TIRE SIZE IS: P215/65R16 THE REPLACEMENT TIRES ARE THE SAME AS THE ONES BEFORE, BUT I DON'T WANT THEM! I DON'T TRUST THEM! WHAT I WOULD LIKE IS A NEW SET OF TIRES FROM A DIFFERENT MANUFACTURER OR AT LEAST REPAYMENT OF THE PRORATED MONEY I HAD TO INVEST PLUS THE ALIGNMENT WHICH AMOUNTS TO $224.19. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2002 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE TEMPERATURE ROSE. THE VEHICLE WAS STOPPED AND COOLANT WAS ADDED TO THE ENGINE AND THE CONTACT PROCEEDED TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC THE FOLLOWING DAY AND WAS INFORMED THAT THE HEAD GASKET WOULD NEED TO BE REPLACED. THE GASKET HAD BEEN REPLACED ONCE BEFORE AT 40,000 MILES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 104,000.
THERE IS A FOUL SMELL THAT COMES FROM MY AIR CONDITION VENTS IN MY VEHICLE; NISSAN NORTH AMERICA REFUSES TO ADMIT TO THE PROBLEM.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
REAR DOOR HANDLES ON 2002 NISSAN QUEST BREAK OFF, LEAVING NO WAY TO OPEN THE DOOR TO THE PASSENGERS FROM THE OUTSIDE OF THE VEHICLE. *TR
THE CHROME ON BOTH FRONT DOOR HANDLES ARE CHIPPING AWAY. WHEN THE DOORS ARE OPENED THE CHROME IS CUTTING THE OCCUPANTS HANDS. DEALERSHIP IS NOT RETURNING CONSUMER'S CALLS. *AK THE CHROME HAS CHIPPED AWAY ON THE DRIVER'S SIDE DOOR, CAUSING CUTS TO DRIVER'S LEFT HAND. THE CHROME ON THE PASSENGER'S SIDE DOOR HANDLE IS CRACKING ALONG THE UPPER SIDE AND IS BUBBLING ON THE EXTERIOR SIDE. THE SERVICE MANAGER AGREED THAT THE PASSENGER'S SIDE LOOKED AS THOUGH IT WAS BUBBLING AND WOULD CHIP AWAY AND TO INSTALL NEW DOOR HANDLES WOULD COST APPROXIMATELY$250.00. MANUFACTURER NOT WILLING TO HELP AT THIS TIME. *TT *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
ON MAYAUGUST 6TH 2021ON MAY 6TH 2021 I PURCHASED A 2002 NISSAN QUEST VAN FRON PICK-N-PULL AUTO LOCATE AT 2015 EAST SUMMER STREET IN HAMMOND IN 46320 I NEVER INFORMED ABOUT THE PROBLEMS THAT THIS VAN HAD. 1.ENGINE DROPPED DOWN FROM THE BOTTOM. BY THIS TIME LOST CONTROL OF STEERING PULLING TO THE RIGHT SIDE. UNSAFE TO DRIVE!
DT*: THE CONTACT STATED WHILE RECEIVING A MAINTENANCE INSPECTION BY AN AUTHORIZED DEALER, IT WAS DETERMINED THE RUBBER BOOT ON THE AXLE SPINDLE HAD DETERIORATED. THE DEALER REPLACED THE RUBBER BOOTS ON THE AXLE SPINDLE AND ATTRIBUTED THE DETERIORATION TO THE HEAT AND HUMIDITY.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
DESCRIPTION: THE INSIDE REAR VIEW MIRROR IN MY 2002 NISSAN QUEST IS AN ELECTRO CHROMIC SELF-DIMMING MIRROR THAT HAS NO MANUAL BACKUP. THE MIRROR CONTAINS A FLUID WHICH HAS RECENTLY ACCUMULATED ON THE BOTTOM 3/4 OF THE MIRROR SURFACE CAUSING THE SELF-DIMMING MIRROR TO FAIL TO PROVIDE DIMMING AGAINST REAR APPROACHING HEADLIGHTS ON THE TOP 1/4TH. ADDITIONALLY, THE BOTTOM 3/4THS IS SO DARK IT IS ALMOST IMPOSSIBLE TO SEE VEHICLES APPROACHING UNLESS THEIR LIGHTS ARE ON. A PERSON STANDING BEHIND THE VEHICLE COULD NOT BE SEEN AT DUSK. THERE ARE MANY DOCUMENTED CASES OF THESE MIRRORS FAILING IN VARIOUS MAKES AND MODELS AS A RESULT USUALLY FROM THE INTERNAL FLUID LEAKING. THIS MIRROR WAS MADE BY MAGNA DONNELLY. REPLACEMENT MIRRORS ARE APPROXIMATELY $350 FROM THE DEALERSHIP. *TR
THE REARVIEW MIRROR ON THE VEHICLE, DONNELLY GLARE FREE COMPASS MIRROR, HAS BECOME UNUSABLE. AT FIRST I THOUGHT IT WAS BECAUSE OF THE HEAT AND SUN IN GUAM BUT AFTER REVIEWING THE WEB SITE, I FOUND OUT THAT THERE IS A TECHNICAL SERVICE BULLETIN ON THIS MIRROR. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
LOUD CLUNK DURING COLD START AND AGAIN WHEN A/C IS TURNED ON. STARTED AT 11,000 MILES, AND SEEMS TO BE GETTING WORSE. IF VAN SITS FOR SEVERAL DAYS IT WILL STALL AND DOES NOT WANT TO START. NISSAN CALLS THIS A DESIGN FEATURE AND SAYS IT CAN'T BE FIXED.*AK
AIRCONDITIONER BLOWS OUT HOT AIR. THE DEALER HAS ATTEMPTED TO FIX THE PROBLEM 3 TIMES. THE DEALER STATED NISSAN SENT A SERVICE MANAGER TO LOOK AT THE PROBLEM. MY NISSAN FILE # IS 3820186 AND 3832797. NISSAN NOW STATES NOTHING IS WRONG WITH MY VEHICLE, THEY WROTE ON THE WORK ORDER THE FOLLOWING PROCEDURE , " ROLL DOWN THE WINDOWS USE MANUEL AIR AND DO NOT START OUT USING REAR AIR, PUT A/C ON # 2 SETTING. VEHICLE OPERATING AS PER DESIGN". THE NISSAN DEALER FURTHER TOLD ME TO DRIVE AROUND UNTIL IT STARTS BLOWING OUT COOL AIR THEN USE THE SYSTEM AS NORMAL. SOMETIME THAT PROCEDURE WORKS, SOMETIMES I'VE BEEN 2 MILES FROM HOME WITHOUT THE A/C WORKING. WHEN I TOLD NISSAN CUSTOMER SERVICE THAT THIS WAS UNACCEPTABLE THEY TOLD ME THAT THIS HAPPENS TO MANY DIFFERENT TYPES OF VECHILES IN NEVADA. ALSO THEY WORKED ON THE CAR FOR ABOUT 17 DAYS TOTAL.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
REAR DOOR HANDLES ON 2002 NISSAN QUEST BREAK OFF, LEAVING NO WAY TO OPEN THE DOOR TO THE PASSENGERS FROM THE OUTSIDE OF THE VEHICLE. *TR
THE DOOR HANDLES ON THE NISSAN QUEST CAME OFF IN MY HANDS WHILE I WAS TRYING TO OPEN THE SLIDING DOORS. THE CONSEQUENCE WAS THAT NEITHER OF THE SLIDING DOORS WILL OPEN AND THE INSIDE HANDLES WERE NOT WORKING EITHER. NOTHING WAS DONE TO FIX THEM, EVEN THOUGH I HAVE THE BEST EXTENDED WARRANTY NISSAN OFFERED, DOOR HANDLES WERE NOT COVERED. THEY CLAIMED THAT I RIPPED THEM OFF WITH UNDUE FORCE.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
ON MAYAUGUST 6TH 2021ON MAY 6TH 2021 I PURCHASED A 2002 NISSAN QUEST VAN FRON PICK-N-PULL AUTO LOCATE AT 2015 EAST SUMMER STREET IN HAMMOND IN 46320 I NEVER INFORMED ABOUT THE PROBLEMS THAT THIS VAN HAD. 1.ENGINE DROPPED DOWN FROM THE BOTTOM. BY THIS TIME LOST CONTROL OF STEERING PULLING TO THE RIGHT SIDE. UNSAFE TO DRIVE!
BOTH REAR STRUTS AND THE LEFT FRONT STRUT WAS LEAKING. *YH THE VEHICHLE FELT SOFT, BOUNCY, AND SHAKEY. THE BRAKES GRABBED AND WERE NOISY. THE FRONT END WAS OUT OF ALIGNMENT. THE RADIO'S BUTTONS DID NOT LIGHT. THE CONSUMER REQUESTED A REFUND OR A RE-PURCHASE OF THE VEHICLE. SCC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
ON MAYAUGUST 6TH 2021ON MAY 6TH 2021 I PURCHASED A 2002 NISSAN QUEST VAN FRON PICK-N-PULL AUTO LOCATE AT 2015 EAST SUMMER STREET IN HAMMOND IN 46320 I NEVER INFORMED ABOUT THE PROBLEMS THAT THIS VAN HAD. 1.ENGINE DROPPED DOWN FROM THE BOTTOM. BY THIS TIME LOST CONTROL OF STEERING PULLING TO THE RIGHT SIDE. UNSAFE TO DRIVE!
THE LEFT REAR TIRE EXPERIENCED A BLOWOUT AND SPLITTED AT THE SIDEWALL , WHICH CAUSED AN ACCIDENT, AND THE AIR BAGS FAILED TO DEPLOY. *JB CONTINENTAL TOURING CONTACT AS. DOT # UNKNOWN. *TT
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
DT*: THE CONTACT STATED THE HANDLE FAILED TO LOCK IN PLACE. THIS COULD POTENTIALLY CAUSE THE SEAT TO SPIN UPSIDE DOWN DUMPING THE BABY OUT OF THE SEAT. THE CHILD SAFETY SEAT MANUFACTURER WAS GRACO; MODEL NUMBER: 7479CTC. THE MANUFACTURER DATE WAS JULY-02.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
BOTH REAR STRUTS AND THE LEFT FRONT STRUT WAS LEAKING. *YH THE VEHICHLE FELT SOFT, BOUNCY, AND SHAKEY. THE BRAKES GRABBED AND WERE NOISY. THE FRONT END WAS OUT OF ALIGNMENT. THE RADIO'S BUTTONS DID NOT LIGHT. THE CONSUMER REQUESTED A REFUND OR A RE-PURCHASE OF THE VEHICLE. SCC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
WHILE DRIVING THE ACCELERATOR PEDAL HAD GOTTEN STUCK AND THE VEHICLE REVVED UP TO A SPEED OF 110 MPH. TS THE VEHICLE WAS HARD TO STOP WHILE DRIVING AT 10 MPH(HAD TO THROW IN PARK), AND AFTER THE INCIDENT, THE CONSUMER WAS UNABLE TO START THE VEHICLE. SCC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2002 NISSAN QUEST. THE CONTACT NOTICED THAT THE EXTERIOR HEADLIGHTS WOULD SPORADICALLY FAIL, WHICH REDUCES VISIBILITY. HE TOOK THE VEHICLE TO THE DEALER ON THREE OCCASIONS AND THEY REPLACED THE HEADLIGHT CONNECTOR, THE HEADLIGHT SOCKET TWICE, AND THE BULB IN THE HEADLAMP. AS OF AUGUST 7, 2008, NONE OF THE REPAIRS HAVE SUCCESSFULLY REMEDIED THE FAILURE. THE CONTACT CALLED THE MANUFACTURER, BUT WAS NOT PROVIDED WITH ANY ASSISTANCE BECAUSE HIS VEHICLE EXCEEDED ITS WARRANTY. THE FAILURE MILEAGE WAS 24,794 AND CURRENT MILEAGE WAS 120,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
WHILE TRYING TO JACK UP THE VEHICLE THE JACK COLLAPSED UNDER THE VEHICLE. THE RUNNING BOARD ON DRIVER'S SIDE WAS DAMAGED ALONG WITH THE FRONT SKIRT. ALSO, DRIVER'S SIDE FRONT ROTOR STRUCK THE GROUND VERY HARD AND MAY BE DAMAGED AS WELL. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .