RoadVitals

2010 Pierce Lance

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 22, 2013
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2010 Pierce Lance. 2 safety recalls have been issued covering this model year; and 31 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
13V525000

EQUIPMENT

Oct 22, 2013
3,115 units potentially affected
The defect: Pierce Manufacturing Inc. (Pierce) is recalling certain model year 2000-2009 Enforcer and model year 2000-2010 Dash, Lance, and Arrow XT vehicles. While raising or lowering the cab as part of vehicle maintenance, the mounts on which the cab tilt cylinders pivot may fatigue and fail allowing the cab to fall until the safety catch activates.
The risk: If a person is in the path of the moving cab when a mount fails, the person may be hit by the falling cab, increasing the risk of injury.
The remedy: Pierce will notify owners, and dealers will affix new safety signs advising the operator to stay clear of the cab while it is being tilted, free of charge. The recall began on January 6, 2014. Owners may contact Pierce at 1-920-832-3000. Pierce's recall number is 74B240.
Pierce ManufacturingManufacturer number 74B240View on NHTSA.gov
10V195000

ENGINE AND ENGINE COOLING

May 7, 2010
827 units potentially affected
The defect: PIERCE IS RECALLING CERTAIN MODEL YEAR 2006 THROUGH 2010 ARROW XT, DASH, LANCE, QUANTUM, AND VELOCITY EMERGENCY VEHICLES MANUFACTURED FROM DECEMBER 20, 2006, THROUGH FEBRUARY 1, 2010, EQUIPPED WITH DETROIT DIESEL SERIES 60 ENGINES. THE ENGINE MAY SHUT DOWN UNEXPECTEDLY WHEN A DIESEL PARTICULATE FILTER OVER TEMPERATURE CONDITION IS DETECTED.
The risk: UNEXPECTED EMERGENCY VEHICLE ENGINE SHUTDOWN UNDER CERTAIN CONDITIONS COULD HAMPER RESCUE OPERATIONS AND PLACE THE PUBLIC AT RISK.
The remedy: OWNERS WILL BE NOTIFIED BY DETROIT DIESEL AND DETROIT DIESEL WILL REPAIR THE VEHICLES FREE OF CHARGE BY REPROGRAMMING THE ENGINE CONTROL LOGIC TO ILLUMINATE A MALFUNCTION INDICATOR LIGHT WITHOUT REQUESTING ENGINE SHUTDOWN. PLEASE SEE DAIMLER TRUCKS' DEFECT REPORT 10E-005. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712 OR PIERCE AT 1-920-832-3000.
PIERCE MANUFACTURINGManufacturer number 39-0139830View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PB_805

WHEELS

This bulletin outlines the process for masking off new tire rims in order to paint and powder coat.

74B345

ELECTRICAL SYSTEM

Pierce has updated our inverter installation policy to require a sub-feed breaker box with inverters that can supply over 2400W (20A @ 120V) in an unprotected output. In alignment with the National Electric Code (NEC), this will ensure that any 15A or 20A inverter load will not exceed the current rating of the wire or device.

PB_799

Pierce is communicating a material change to the ball joint boots used in applicable service kit PN 2742031. This bulletin is intended to help Dealer Parts and Service teams understand the reason for the change and how to identify the new ball joint.

SB_795

This bulletin provides a procedure to update webpage and MQTT certificates in the Telematics Control Unit (TCU) devices of Pierce custom chassis apparatus equipped with Command Zone and with TCU software versions 6.0.8, 6.0.13, 7.4.3, or 8.0.0. Apparatus with TCU software versions 7.0.1, 7.0.3, 7.2.0, and 7.4.2 should utilize SB_796 “TCU v 7.4.3 Update” for recommended software updates.

SB_797

This bulletin provides a procedure for comprehensive update of the Command Zone (CZ) Telematics Control Unit (TCU), control module, and Display devices in Pierce custom chassis apparatus to enable next-generation ClearSky Intelligence Connected Solutions capabilities, provide a pathway for future Over-The-Air Programming, improve TCU reliability, and install new TCU webpage and MQTT security certificates. This update is highly recommended for TCU devices currently operating with all software versions prior to 8.0.0 or 8.1.0 and all apparatus with active ClearSky Intelligence subscriptions.

SB_796

This bulletin provides a procedure to update Telematics Control Unit (TCU) devices in Pierce custom chassis apparatus equipped with Command Zone and with TCU software version 7.4.3. Installation of new TCU webpage and MQTT security certificates is accomplished as part of this procedure. This update is highly recommended for TCU devices currently operating with all software versions prior to 7.4.3.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Pierce Lance by model year
YearComplaintsRecallsInvestigationsIssue Index
2010Viewing020—
2009030—
2008051—
2007071—
2006061—
2005061—
2004081—
2003081—
2002072—
2001061—
2000071—
1999051—
1998030—
1997010—
1996010—
1995020—
1993010—
1992010—
1991010—
1990010—
1989020—
1988020—
1987010—
1986010—
1985010—
1984010—
1983010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.