Driver assistanceVisibility
Filed Feb 11, 2026
Crash reported
Cameras stopped working when backing out and collision with pole when reversing out
- NHTSA ID
- 11717160
- Incident
- Dec 11, 2025
2021 Polestar Polestar 2 Visibility Problems
Owner-reported complaints naming the visibility system, filed with NHTSA
Data refreshed
Visibility reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
13
Latest Feb 11, 2026
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
9%
of 147 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0
What this page shows
Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2021 Polestar Polestar 2 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 13 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming visibility
Shown in the owner’s own words, exactly as filed
Visibility
Filed Dec 19, 2025
The backup camera fails to activate, freezes up, or turns off while backing up. The rear window of this vehicle and the height of the trunk block visual sight lines making the camera essential. I am a software engineer, it is clear to me that the combination information screen has an underpowered processor and memory. Polestar have attempted software updates which have been ineffective. Other aspects of the system also struggle to load and be responsive as well such as switching modes from bluetooth audio to radio or loading the navigation system. I see that there is a second recall but it appears this is a software based update as well. I doubt that software can fix what is very likely a hardware performance issue.
- NHTSA ID
- 11706054
- Incident
- Dec 15, 2025
Visibility
Filed Sep 13, 2025
Even after having the vehicle updated to the latest OTA update (3.6.4) I still get an error message warning me that the backup camera is unavailable at least 50% of the time. Sometimes I am able to get the image to appear after putting the car back into park, and waiting 1-2 minutes before shifting back into reverse. Needless to say, this defect continues to present a significant safety issue, especially in a vehicle with such poor outward visibility from the driver's seat.
- NHTSA ID
- 11687055
- Incident
- Sep 9, 2025
Visibility
Filed Jul 31, 2025
Failure of the rearview camera system AFTER the recall software update to 3.7.
- NHTSA ID
- 11677526
- Incident
- Jul 19, 2025
Visibility
Filed Jul 31, 2025
Failure of the rearview camera system AFTER the recall software update to 3.7.
- NHTSA ID
- 11677525
- Incident
- Jul 31, 2025
Driver assistanceVisibility
Filed Jul 22, 2025
I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues.
- NHTSA ID
- 11675420
- Incident
- Jul 22, 2025
Driver assistanceVisibility
Filed Jul 11, 2025
Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11672701
- Incident
- Jul 10, 2025
ElectricalVisibility
Filed Jun 24, 2025
Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it.
- NHTSA ID
- 11668935
- Incident
- Jun 24, 2025
Visibility
Filed Jun 22, 2025
Backup camera becomes unresponsive even after update 3.6.4. This update was supposed to resolve this longstanding safety hazard.
- NHTSA ID
- 11668408
- Incident
- Jun 22, 2025
Visibility
Filed Mar 20, 2025
Around 50% of the time, the rearview camera video is not available when shifting into reverse.
- NHTSA ID
- 11649390
- Incident
- Mar 19, 2025
Visibility
Filed Jun 18, 2024
Since the latest software update, the rear camera feed flickers unpredictably, blocking the rear view. As I understand it these systems are mandated for all cars on US roads and to be more functionally operational than this. I have two of the same model car and this problem started with both with the last software update. This problem started with a software update and resolves when I manually clear the cache in the infotainment system and apply any app updates that are pending suggesting it is purely a software issue. This problem is well known to my service point/dealer and to Polestar corporate, yet there is no fix several months later.
- NHTSA ID
- 11595091
- Incident
- Apr 15, 2024
Visibility
Filed Jun 18, 2024
Since the latest software update, the rear camera feed flickers unpredictably, blocking the rear view. As I understand it these systems are mandated for all cars on US roads and to be more functionally operational than this. I have two of the same model car and this problem started with both with the last software update. This problem started with a software update and resolves when I manually clear the cache in the infotainment system and apply any app updates that are pending suggesting it is purely a software issue. This problem is well known to my service point/dealer and to Polestar corporate, yet there is no fix several months later.
- NHTSA ID
- 11595088
- Incident
- Apr 15, 2024
Driver assistanceVisibility
Filed Jun 17, 2024
Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so.
- NHTSA ID
- 11594930
- Incident
- Mar 14, 2024
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .