2023 Polestar Polestar 2 Problems

The contact owns a 2023 Polestar Polestar 2. The contact received notification for NHTSA Campaign Number: 25V615000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be completed because previous software updates were not completed. The contact stated that the dealer would only complete the recall if the previous software updates were completed, and the updates were not covered under the recall. The contact stated that the dealer failed to complete the software updates previously. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure.

Polestar 2 software version 4.2.13. While reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. The infotainment system automatically rebooted after ~1min of driving. This system crash also temporarily disabled rear cross traffic alert and the parking sensors. Backup cameras are a federally mandated safety feature which reduce the risk of collisions when reversing. Without this safety feature, the risk of a collision increases.

When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 that was supposed to fix the issue. Rear cross traffic braking is also unavailable at this time.

After multiple software OTA updates due to previous NHTSA recalls, the rear backup camera consistently has issues to where the image of the rear of the vehicle cannot temporarily be displayed.

Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while driving in reverse. It's completely unreliable and dangerous. New update has affected the cars acceleration. Now when its below a certain degrees outside they changed it so the car can no longer accelerate at its normal speed and instead, barely responds when you hit the gas causing a multiple second delay before the car moves. It's incredibly dangerous and makes it impossible to move out of the way if needed in an emergency. Issue was reported and was told that just how it is now and there is nothing they can do about it. This is dangerous and not the vehicle I purchased.

Infotainment system continues to be intermittently unresponsive. Today, the system was totally frozen which made it so heat/air conditioning could not be controlled, no sound for turn signals were present, and backup camera was not functioning.

The EV will refuse to charge at ChargePoint locations and will error out with a red light.

The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.

The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.

I have started to experience sudden acceleration issues. The car, when you are attempting to pull into a parking spot or garage, will seem to accelerate, sensors beeping. I have jumped curbs and even crashed into bikes in my garage. The car has had a slew of issues (engine propulsion, losing power), and I have had it at the dealer 4 times. Polestar stopped communicating with me when I let them know this happened. I have read others online claiming the same thing. I had had others witness this happening

Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while driving in reverse. It's completely unreliable and dangerous. New update has affected the cars acceleration. Now when its below a certain degrees outside they changed it so the car can no longer accelerate at its normal speed and instead, barely responds when you hit the gas causing a multiple second delay before the car moves. It's incredibly dangerous and makes it impossible to move out of the way if needed in an emergency. Issue was reported and was told that just how it is now and there is nothing they can do about it. This is dangerous and not the vehicle I purchased.

The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.

Over the last 1.5 months, the liftgate system on the vehicle has failed to fully close and latch. The vehicle shows the liftgate as unsecured and the liftgate has play despite being partially latched. Investigation of the vehicle shows that the tailgate damper drive unit wiring harness is designed in a way that the wires pinch and short to ground. This design flaw causes the vehicle to lose communication with the position sensors in the tailgate damper drive unit and prevents the tailgate from closing fully.

Rattles and popping noises from the front driver door and window glass. The problem can be reproduced. Door shaking while driving. Please see the attached video.

Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing speed, unable to see warnings Dealer: No Inspection: No Warnings: No

The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No

The vehicle improperly sensed an impending rear collision when there was no vehicle present. The vehicle entered a mode where the electronic seatbelt tensioners aggressively pulled the occupants and did not release until the seatbelt latches were depressed. This happened in traffic. The occupants sustained soft tissue injuries. The manufacturer refused to acknowledge the situation.

The vehicle refuses to acknowledge the keys to the vehicle and refuses to shift to D or N. This is happened to my vehicle multiple times. The dealership from Polestar Austin refuses to repair the issue.

I RECEIVED THIS VEHICLE AS A RENTAL FROM HERTZ WHEN I GOT IN THE CAR THE "DRIVE TO WORKSHOP SRS AIRBAG SERVICE URGENT" WAS ILLUMINATED.

The vehicle improperly sensed an impending rear collision when there was no vehicle present. The vehicle entered a mode where the electronic seatbelt tensioners aggressively pulled the occupants and did not release until the seatbelt latches were depressed. This happened in traffic. The occupants sustained soft tissue injuries. The manufacturer refused to acknowledge the situation.

Vehicle chassis vibrates noticeably at speeds around 30 mph and 65 mph, which is translated to the steering wheel. The vibration is of a high frequency, almost akin to a sander, and is most prominent under acceleration or deceleration. It's been present since I took delivery of the car in December of 2022 and can be felt on every drive. Polestar can reproduce the problem in other Polestar 2s and claims this vibration is within spec, but it feels like a defective drive shaft, which is quite worrying. There are many reports of this issue across the internet. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) https://www.polestar-forum.com/threads/vibration-under-acceleration.2217/#post-228870

Vehicle chassis vibrates noticeably at speeds around 30 mph and 65 mph, which is translated to the steering wheel. The vibration is of a high frequency, almost akin to a sander, and is most prominent under acceleration or deceleration. It's been present since I took delivery of the car in December of 2022 and can be felt on every drive. Polestar can reproduce the problem in other Polestar 2s and claims this vibration is within spec, but it feels like a defective drive shaft, which is quite worrying. There are many reports of this issue across the internet. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) https://www.polestar-forum.com/threads/vibration-under-acceleration.2217/#post-228870