RoadVitals

2023 RAM Promaster 3500 Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Nov 4, 2025
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
1
Reports on file since Dec 19, 2024

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2023 RAM Promaster 3500. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Electrical
Filed Nov 4, 2025
Fire reported

On 10/24, a rented van (from Budget Truck Rental) was parked and stationary on private commercial property (a warehouse lot) when a fire originated in the engine compartment area. The fire rapidly escalated, causing severe damage to the van itself, and resulting in the total loss of a second, adjacent rented van. The local Fire Department (FD) responded to and extinguished the blaze. What component or system failed or malfunctioned, and is it available for inspection upon request? The fire appeared to originate in the engine compartment. The specific component or system that failed is UNKNOWN at this time, pending a formal report from FD, but the recall 67C one day earlier shows this could have been the reason. How was your safety or the safety of others put at risk? The vehicle was unoccupied and stationary; however, the uncontrolled fire created an immediate and significant risk to the nearby structure (warehouse building) and resulted in the total destruction of an adjacent commercial vehicle. The incident posed a risk to emergency responders and caused substantial property damage. We have 12 other vans with these recalls and very concerned. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. The incident was a fire resulting in the vehicle's damage and loss. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The incident is under investigation by the Fire Department (FD) and the Police Department (PD). Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. The vehicle was parked and shut off. We use Samsara and no prior warning lamps, messages, or symptoms reported before the fire began. The vehicle has 4162h on the engine and 47,175 miles.

NHTSA ID
11697448
Incident
Oct 24, 2025
Engine
Filed Dec 19, 2024

The contact owns a 2023 Ram Promaster 3500. The contact stated while the vehicle was parked, the contact became aware that the radiator tube joint was fractured. The contact became aware there was coolant leaking from the radiator. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the upper radiator hose failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 46,400.

NHTSA ID
11631601
Incident
Dec 19, 2024
Mileage
46,400 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .