Owner-reported complaints naming the powertrain system, filed with NHTSA
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Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials. Every record below is an owner-reported complaint about the 2015 RAM Promaster City submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 14 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Tcm module lost communication from the battery . Causing the car to shift to neutral at stop. Yes it was fixed in 2016 but not fixed correctly . The wires are still corroded . There was a transmission info light came on and went to limp mode
The contact owns a 2015 Ram Promaster City. The contact stated while driving 70 MPH, the contact noticed that the fuel gauge on the instrument cluster was fluctuating. The contact also noticed that the vehicle had lost motive power and felt like the transmission was neutral. The contact attempted to depress the accelerator pedal however, the vehicle failed to respond. The contact pulled over to the side of the roadway and waited for several minutes before restarting the vehicle. The vehicle restarted and the contact attempted to drive back to the residence however, the failure persisted. The vehicle was diagnosed by the local dealer and failure codes for the transmission module were retrieved. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
The contact owns a 2015 Ram Pro Master City. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral. The accelerator pedal became inoperable. The contact coasted the vehicle off the roadway. The vehicle was restarted and worked as designed. The check engine and transmission warning lights were illuminated. The local dealer was contacted and informed the contact that the transmission needed to be flushed. The vehicle was not diagnosed nor repaired. The contact stated that the failure was like NHTSA campaign number: 16V529000 (Power Train) however, the Vin was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
I PURCHASED VEHICLE USED ON 2/14/2018. CARFAX STATED NO OUTSTANDING RECALLS. AFTER ABOUT ONE YEAR, VERY OCCASIONALLY, WHEN SHIFTING FROM PARK TO DRIVE, THE GEAR WOULD NOT ENGAGE UNTIL THE PROCESS WAS REPEATED. JUST RECENTLY, WHILE HIGHWAY DRIVING, BOTH "SERVICE ENGINE" AND "TRANSMISSION" WARNING LIGHTS APPEARED ON THE DASH. THIS WAS FOLLOWED BY A NEAR TOTAL LOSS OF POWER AND AN OCCASIONAL STALL. THIS OBVIOUSLY CREATED A DANGEROUS SAFETY HAZARD FOR ME AND THE OTHER DRIVERS IN MY AREA. I TOOK THE VEHICLE TO THE LOCAL RAM DEALERSHIP (PEACOCK - BLUFFTON, SC) AND (AFTER 5 DAYS) WAS TOLD I NEEDED A NEW "TRANSAXLE RANGE SENSOR WIRING HARNESS" ($700. +/-) AND A POWERTRAIN SOFTWARE UPDATE (WARRANTY). SOME RESEARCH REVEALED A RECALL BY FIAT-CHRYSLER (8/2016) FOR THE WIRING HARNESS - S55 / NHTSA 16V-529. ACCORDING TO THE DEALER, FIAT-CHRYSLER WILL ONLY HONOR THIS RECALL FOR A PERIOD OF 2 YEARS FROM DATE OF ISSUE. FURTHER RESEARCH REVEALED THAT NHTSA REQUIRES RECALLS BE HONORED FOR A "REASONABLE" AMOUNT OF TIME, SUGGESTING THAT 10 YEARS IS "REASONABLE". THIS IS DAY #8 AS THE VEHICLE REMAINS IN A BAY AT THE DEALERSHIP. I AM LOOKING FROM SOME GUIDANCE ON HOW TO PROCEED.
A COVER ON THE TRANSAXLE, AT THE FRONT OF THE ENGINE, WAS DISCOVERED, BY A DEALERSHIP WHILE PERFORMING A RECALL REPAIR OF THE COOLING FAN, TO HAVE A HOLE IN IT AND WAS LEAKING FLUID. IT WAS DISCOVERED IN THE DEALERSHIP'S SHOP. NOW BEING REPAIRED BY A LOCAL REPAIR SHOP.
DRIVING DOWN THE ROAD AT 30MPH THE CHECK ENGINE LIGHT CAME ON AGAIN 1 WEEK AFTER DEALER FIXED THE TRANSMISSION VALVE BODY AND SENSOR. THIS IS AN ON GOING ISSUE SINCE JUNE OF THIS YEAR. CAR HAS BEEN REPAIRED 4 TIMES AND STILL HAVING ISSUES. WHEN THE LIGHT COMES ON THE CAR LOSES POWER. WHEN GAS PEDAL IS PRESSED THERE IS NO RESPONSE. THE RPM MATCHES THE SPEED
CAR WAS HESITATING WHEN STARTING FROM A STOP. ONCE IN A WHILE THE CAR WOULD JERK BACK OR FORWARD. WHILE DRIVING THE CHECK ENGINE LIGHT CAME ON AND I LOST POWER. THE CAR WOULD ONLY GO ABOUT 5 MPH. BROUGHT BACK TO DEALER WHERE HE CHECKED THE LIGHT CODE AND CAME BACK AS TRANSMISSION SENSOR ISSUE. DEALER RESET THE CODE AND I WAS OK FOR A WEEK. CODE CAME BACK ON WHILE DRIVING. BROUGHT BACK TO DEALER AND THEY SAID THEY WOULD UPDATE THE SOFTWARE. AFTER ABOUT A WEEK THE CODE CAME BACK AGAIN. THIS TIME THEY GAVE IT TO ANOTHER DEALER TO LOOK AT AND THEY FOUND THAT IT WAS A BAD VALVE BODY IN THE TRANSMISSION. I HAVE BEEN WITHOUT THE CAR FOR A MONTH NOW AS THEY WAIT FOR THE BACK ORDERED PART. ALL TIMES THE LIGHT CAME ON I WAS ON A STREET OR ROUTE DOING UNDER 50 WHILE DRIVING FORWARD
VAN LOSES ELECTRICAL POWER WHEN DRIVEN AND STALLS. THIS IS WHILE DRIVING ON A CITY STREET GO STRAIGHT ON THE ROAD. THIS IS A OFF AND ON ISSUE WITH THIS VEHICLE. IT HAS BEEN TO THE MAINTENANCE SHOP WHO COULD FIND ANYTHING NOR CODES. SUGGESTED WE TAKE IT TO A DEALER, THEY TELL US THE SAME THING. NO CODES AND IT DROVE FINE WITH NO ISSUES. WELL, I HAVE HAD TWO DIFFERENT EMPLOYEES DRIVING IT AND IT HAS DONE THE SAME THING A TOTAL OF FOUR TIMES. IT IS A POWER ISSUE AS THE CLOCK/RADIO RESETS EACH TIME IT HAPPENS! DEALERSHIP HAS ONLY DROVE IT FOR 10 MINUTES. IT HAS STALLED AFTER WE'VE USED IT 4-5 HOURS IN THE DAY.
TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. THE CONTACT STATED THAT THE TRANSMISSION GEAR SHIFTED FROM DRIVE OR REVERSE TO NEUTRAL, AND LOCKED INTO NEUTRAL SEVERAL TIMES. THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN). THE DEALER (COLONIAL DODGE CHRYSLER JEEP, 24 COOLIDGE ST, HUDSON, MA 01749, (978) 568-8000) WAS UNABLE TO PROVIDE AN APPOINTMENT FOR A DIAGNOSTIC TEST IN A REASONABLE TIME FRAME. THE VEHICLE WAS DROPPED OFF AND THE DEALER INDICATED THAT THEY MAY BE ABLE TO SCHEDULE A DIAGNOSTIC TEST ON JANUARY 4, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
HAD VEHICLE SERVICED FOR A COOLING FAN RELAY AFTER VEHICLE DISPLAYED A P0481 TROUBLE CODE. DEALER SERVICED AND REPLACED FAN RELAY. VEHICLE OVERHEATED APPROXIMATELY 100 MILES LATER DUE TO A DEFECTIVE COOLING FAN. THE FAN MELTED AND SMOKED AND CAUSED THE VEHICLE'S TEMPERATURE TO RISE RAPIDLY. DEALER INFORMED ME THAT THE PART WAS ON NATIONAL BACKORDER AND THAT 3,000 VEHICLES ARE CURRENTLY WAITING TO BE SERVICED WITH THIS PARTICULAR PART DUE TO IT'S HIGH RATE OF FAILURE. ESTIMATED REPAIR TIME OF 2 MONTHS. STILL WAITING FOR PART TO GET DELIVERED. THE PRESENCE OF SMOKE UNDER THE HOOD AND UNUSUALLY HIGH DEMAND FOR REPAIR INDICATES TO ME THAT CLEARLY THIS SHOULD BE A RECALL.
TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. WHILE DRIVING 5 MPH, THE VEHICLE LEAKED POWER STEERING FLUID ONTO THE GROUND. IN ADDITION, THE TRANSMISSION INDICATOR ILLUMINATED WITHOUT WARNING. IT WAS DIAGNOSED THAT BATTERY ACID WAS LEAKING ONTO THE TRANSMISSION COVER, WHICH CAUSED ALL THE TRANSMISSION FLUID TO LEAK OUT OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
FOUR TIMES IN ONE DAY THE VEHICLE TRANSMISSION AND ENGINE WARNING LIGHTS AND ALARMS WERE ACTIVATED. IMMEDIATELY, THE VEHICLE LOSS POWER. IN ONE INSTANCE, THIS HAPPENED WHILE I WAS ENCOUNTERING VEHICLES ENTERING AND EXITING A HIGHWAY RAMP. THE IMMEDIATE SLOWING ALMOST CAUSED A COLLISION AS VEHICLES ACCELERATING OFF THE ENTRY RAMP AND MERGING INTO MY LANE SUDDENLY HAD TO SLOW OR TAKE ACTION TO AVOID REAR ENDING ME. THIS OCCURRED TWO MORE TIMES BEFORE I COULD GET THE VEHICLE TO THE SERVICE DEPARTMENT. A SIMILAR INCIDENT HAPPENED WHEN I FIRST PURCHASED THE VEHICLE AND WAS ADVISED IT WAS A PROGRAMMING ISSUE. I HAD RECEIVED A RECALL NOTICE, BUT IT ADVISED THE PARTS WERE NOT AVAILABLE. IT ADVISED I WOULD BE NOTIFIED WHEN THE PARTS ARE AVAILABLE. THE RECALL DID NOT ADVISE I SHOULD NOT DRIVE THE VEHICLE. I DID DELIVER THE VEHICLE TO THE SERVICING DEALERSHIP ADVISING I WOULD NOT DRIVE THE VEHICLE UNTIL IT HAS BEEN REPAIRED. I WAS ADVISED BY THE SERVICE DEPARTMENT THAT THE PART HAD BEEN ORDERED. THEY ADVISED THEY THOUGHT THE PART WAS AVAILABLE BUT COULD NOT CONFIRM IT. I HAVE BEEN WITHOUT THE VEHICLE FOR OVER TWO DAYS AND HAVE NOT RECEIVED ANY INFORMATION AS TO WHEN THE VEHICLE WILL BE REPAIRED. WITH THE LOSS OF POWER, THE VEHICLE SEEMED TO GO INTO NEUTRAL TWO TIMES. THE OTHER TWO TIMES IT SEEMED TO LOCK INTO HIGH GEAR AND ONCE YOU HAD TO SLOW OR STOP IT COULD NOT ACCELERATE. I MANAGED TO GET OFF HIGHWAY TWICE AND RESTART THE VEHICLE BUT THE OTHER TWO TIMES I HAD TO RESTART THE VEHICLE IN TRAFFIC. IT WOULD WORK PROPERLY FOR A FEW MINUTES AFTER RESTARTING BUT THE ENGINE LIGHT WOULD STAY ON.
TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS NOTIFIED BY THE POLICE THAT IT INDEPENDENTLY ROLLED FORWARD WHILE SHIFTED IN PARK. DUE TO THE FAILURE, THE VEHICLE STRUCK A POLE. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS INSPECTED BY A CHRYSLER TECHNICIAN WHO STATED THAT THERE WAS NO EVIDENCE OF A MALFUNCTION. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN) AND 16E039000(ELECTRICAL SYSTEM, EXTERIOR LIGHTING). THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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