2016 RAM Promaster City Owner Complaints

The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 53,000.

NHTSA ID

11593525

Incident

Jun 5, 2024

Mileage

53,000 mi

Dealer where I purchased vehicle said i have recall for both catalytic converters waited two months called back and they said they wanted to replace engine and i been waiting for a call back for 6 months

NHTSA ID

11582800

Incident

Oct 20, 2023

The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the turn signals became inoperable. The vehicle was taken to an independent mechanic, where an unknown part was replaced. The manufacturer was made aware of the failure but informed the contact that there were no recalls associated with the VIN. The failure mileage was approximately 68,000.

NHTSA ID

11569115

Incident

Nov 23, 2023

Mileage

68,000 mi

The contact owns a 2016 Ram Promaster City. The contact received a Catalyst Efficiency campaign program notice for Catalyst Efficiency; however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11498712

Incident

Jun 16, 2022

The contact owns a 2016 Ram Promaster City. The contact stated that when the engine battery was low-powered the vehicle's computer system had malfunctioned and the gear shifter could not be switched and the vehicle would not properly accelerate. The vehicle was taken to the local dealer(unknown) who reset the computer system and the failure was remedied. No further information was available. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 85,000.

NHTSA ID

11447051

Incident

Nov 1, 2021

Mileage

85,000 mi

LAST OCT./NOV. I HAD TO HAVE THE LEFT AXLE CV JOINT REPLACED IN MY RAM PROMASTER CITY WHILE IN ARIZONA. YESTERDAY THE LOCAL DEALER INFORMED ME THAT ALL THREE PARTS OF THIS AXLE NOW NEED TO BE REPLACED. BOTH TIMES THE LOCAL DODGE DEALER DID THE WORK. I AM WORRIED ABOUT THE SAFETY OF THIS VEHICLE. BOTH TIMES THIS HAPPENED I WAS AWAY FROM HOME TRAVELING ON INTERSTATE HIGHWAYS

NHTSA ID

11354231

Incident

Sep 5, 2020

Mileage

27,000 mi

IGNITION KEY IS LOCKED IN THE IGNITION AND WON'T COME OUT IN THE OFF POSITION *TR

NHTSA ID

11327560

Incident

Jun 6, 2020

Mileage

101,700 mi

TL* THE CONTACT OWNS A 2016 RAM PRO-MASTER CITY. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT THE VEHICLE, HE WAS UNABLE TO UNLATCH THE DRIVER'S SIDE SEAT BELT. THE CONTACT STATED THAT THE TONGUE CEASED INSIDE OF THE BUCKLE. THE CONTACT CALLED LOCAL DEALER (GREENWAY DODGE CHRYSLER JEEP RAM LOCATED AT 9051 E COLONIAL DR, ORLANDO, FL 32817) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,328.

NHTSA ID

11308517

Incident

Feb 10, 2020

Mileage

29,328 mi

BATTERY DIED, PUT IN NEW BATTERY, KEY WILL NOT TURN IGNITION

NHTSA ID

11302109

Incident

Jan 26, 2020

Mileage

72,400 mi

VEHICLE UNEXPECTEDLY SHUTOFF AT HIGHWAY SPEEDS IN RUSH HOUR TRAFFIC, SERVICE HILL ASSIST, ABS, AIRBAG, CHECK ENGINE AND SERVICE TRANSMISSION MESSAGES COINCIDED WITH ISSUE. VEHICLE SUDDENLY WENT INTO 'LIMP' MODE WHILE ACCELERATING IN TRAFFIC. VEHICLE WOULD NOT STAY IN GEAR.

NHTSA ID

11223079

Incident

Jun 13, 2019

Mileage

37,000 mi

RADIATOR FAN BEGAN TO SMOKE WHILE ENGINE IDLE. RADIATOR FAN BECAME INOPERATIVE, AND ENGINE OVERHEATING SOON FOLLOWED. RADIATOR AND FAN WERE DAMAGED, AND HAD TO BE REPLACED.

NHTSA ID

11217056

Incident

May 27, 2019

Mileage

49,300 mi

HEADING SOUTHBOUND ON HWY 37 THE PEDDLE FELL OFF.. VEHICLE DECELERATED AND I STEERED TO THE RIGHT SHOULDER OF THE HIGHWAY .. LUCKY CAUSE TRAFFIC WAS HEAVY AND IT WAS DARK BUT GLAD IT DIDN'T GET STUCK IN ACCELERATION IT STOPPED AND DIDN'T MOVE AGAIN.. THANKFUL FOR THE END RESULT OF THIS DEFECT.

NHTSA ID

11179789

Incident

Jan 31, 2019

Mileage

27,000 mi

I WAS DRIVING DOWN SOUTHBOUND ON THE HIGHWAY AT 60 MPH WHEN ALL OF A SUDDEN THE GAS PEDDLE SEEMED TO DISAPPEAR UNDER MY FOOT AND WENT ALL THE WAY TO THE FLOOR.AS THE CAR SLOWED DOWN I REALIZED THE PEDDLE WAS NEXT TO MY FOOT ON THE FLOOR.. IT HAD FALLEN OFF.. BROKEN AT THE NECK, THE BASE OF THE PEDDLE . COMPLETELY OFF.

NHTSA ID

11176534

Incident

Jan 31, 2019

Mileage

27,000 mi

CODE P0481 COOLING FAN FAILURE. OVERHEATS DURING IDOL ONLY. LESS THAN 30,000 MI.

NHTSA ID

11172258

Incident

Aug 31, 2018

Mileage

25,000 mi

THE DASH LIGHTS ARE NOT BRIGHT ENOUGH TO BE ABLE TO EASILY READ THE INFORMATION. IF YOU WEAR SUNGLASSES, YOU MUST REMOVE YOUR SUNGLASSES IN ORDER TO ATTEMPT TO READ THE SPEEDOMETER OR OTHER INFORMATION, BECAUSE IT IS TOO DIM. THE DASH IS DIMLY LIT AND DOES NOT HAVE ENOUGH CONTRAST. WHEN IT IS OVERCAST, THE DASH IS BARELY READABLE. WHEN IT IS SUNNY OR BRIGHT OUTSIDE, THE DASH IS IMPOSSIBLE TO SEE. THIS IS DANGEROUS, BECAUSE IT TAKES THE DRIVER'S EYES OFF OF THE ROAD FOR TOO LONG. HAVING THE DIMMER SWITCH SET TO FULL BRIGHT DOES NOT MAKE A DIFFERENCE. WE HAVE BEEN TO THE DEALER ABOUT THIS ISSUE, AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. THIS HAS BEEN AN ONGOING PROBLEM SINCE THE VEHICLE WAS PURCHASED ON 5/18/17. ATTACHED ARE A PICTURE OF THE DASH WHEN IT IS SUNNY AND A PICTURE WHEN IT IS CLOUDY.

NHTSA ID

11153742

Incident

May 18, 2017

EXPERIENCES DANGEROUS STALLING AND LOSS OF ELECTRICAL POWER TO ENGINE DURING DRIVING. THIS CAN CAUSE A SERIOUS ACCIDENT. THIS IS SPECIFICALLY A SYMPTOM OF ONE OF THE MANY RECALLS SUPPOSEDLY PERFORMED ON THIS VEHICLE ALREADY. I BELIEVE THE RECALL REPAIR PREVIOUSLY WAS NOT COMPLETED PROPERLY BECAUSE I HAVE EXPERIENCED THIS 10 TIMES IN THE PAST TWO WEEKS.

NHTSA ID

11129489

Incident

Aug 24, 2018

Mileage

33,000 mi

COOLING FAN AND RELAY BLEW AT 46000 MILES. COOLING FAN BEARINGS WENT AND SEIZED, COOLING FAN RELAY NO GOOD. DEALER WOULD NOT WARRANTY BECAUSE IT WAS OVER 36000 MILES. FROM WHAT I READ ON FORUMS, THIS IS A COMMON ISSUE WITH THIS VAN AND THEY ARE AWARE OF IT, YET THEY HAVE NOT RECALLED ANY. I FIRST DISCOVERED THIS ISSUE WHILE IDLING IN TRAFFIC. I CALLED THE DEALERSHIP AND THEY WEREN'T MUCH HELP, I WEEK LATER THE FAN SEIZED AND THE CHECK ENGINE LIKE CAME ON PUSHING A CODE FOR THE FAN 2 CONTROL SYSTEM.

NHTSA ID

11109543

Incident

Jun 28, 2018

Mileage

46,453 mi

BAD FAN CONTROL RELAY, CAUSES THE VAN TO OVERHEAT AND BLOWS FUSES ALL WHILE MOVING.

NHTSA ID

11102707

Incident

Jun 19, 2018

Mileage

47,365 mi

COOLING FAN FAILURE, COOLING FAN DOES NOT OPERATE AFTER VEHICLES WATER TEMP GETS HIGH, VEHICLE WILL OVERHEAT IF STATIONARY IE SITTING IN TRAFFIC 38,000 MILES WHEN PROBLEM STARTED REPLACE COOLING FAN RELAY ONCE ALREADY PROBLEM NOT CORRECTED

NHTSA ID

11081022

Incident

Feb 22, 2018

Mileage

38,000 mi

I HAD PROBLEM WITH THE RADIATOR FAN , JUST GET LOCKED UP AND CAR BEGIN TO WARMING UP , I CALL ALL DEALERS TO BUY NEW PART , AND ALL THEY GAVE ME SAME ANSWER , THEY HAVE HUGE AMOUNT OF BACK ORDERS , WILL TAKE 10 DAYS TO ARRIVE , FOR ME PERSONALLY SOUNDS WEIRD HOW MANY CARS HAVE THE SAME TYPE OF PROBLEM ATE SAME TIME . I THINK NEEDS INVESTIGATION FROM YOU GUYS , THANKS

NHTSA ID

10994373

Incident

Jun 10, 2017

CAR GET STUCK IN 8TH GEAR. I TRIED TO SHIFT MANUALLY, CAR SHOWS GEAR CHANGE BUT IT IS STILL IN 8TH GEAR. HAVE TO STOP, PUT NEUTRAL AND SHIFT REVERSE THEN THE GEARS GET UNLOCK AND TRANSMISSION STARTS SHIFTING. GOOD FOR 20 MILES, THEN SAME THING HAPPENED AGAIN. CAR HAS 10550 MILES, BOUGHT IT WITH 6,500.

NHTSA ID

10968495

Incident

Mar 25, 2017

TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY. WHILE DRIVING VARIOUS SPEEDS, THE SPEEDOMETER WAS NOT ILLUMINATED PROPERLY AND COULD NOT BE READ BY THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,200. ..UPDATED 06/08/17 *BF

NHTSA ID

10960395

Incident

Mar 13, 2017

Mileage

8,200 mi

TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY VAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED AND THE SPEED DECREASED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STABILITY CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

NHTSA ID

10936271

Incident

Dec 13, 2016

Mileage

2,500 mi

SPEEDOMETER IS RECESSED INTO DASHBOARD AND NOT VISIBLE IN DAYLIGHT. DASH LIGHTING IS SET AT MAX. DEALER HAS NO SOLUTION.

NHTSA ID

10929026

Incident

May 1, 2016

Mileage

45 mi

TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10883127

Incident

Jul 6, 2016