2015 RAM Promaster Engine Problems

See Attached Letter

NHTSA ID

11730843

Incident

Oct 22, 2024

The contact's boyfriend owns a 2015 Ram Promaster 2500. The contact stated that while her boyfriend was driving at an undisclosed speed, the check engine warning light illuminated. The driver continued driving, and the vehicle entered LIMP Mode and failed to accelerate above 5 MPH. The vehicle was taken to a dealer where it was serviced under an unknown recall; however, soon after the vehicle was repaired, the failure returned. The vehicle was taken back to the dealer and serviced a second time under the same recall. Recently, the contact stated the failure returned, and the vehicle was taken back to the dealer. The vehicle remained with the dealer for several months before the contact was informed that the vehicle could not be serviced. The contact was advised to retrieve the vehicle. The manufacturer was notified of the failure, and the contact was provided with the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 150,000.

NHTSA ID

11715546

Incident

Jun 1, 2024

Mileage

150,000 mi

Driving 55mph on highway when, the vehicle began to shudder abnormally, resulting in pulling over to the shoulder of the interstate. Took vehicle to mechanic and learned oil coolant housing was leaking. This is a known design flaw by the manufacturer which can lead to engine damage and/or sudden stops of performance while driving.

NHTSA ID

11714967

Incident

Jan 31, 2026

The contact owns a 2015 Ram Promaster 3500. The contact stated that while driving 70-75 MPH, the DEF warning light was illuminated. The contact added DEF fluid to the tank and continued driving; however, a message indicating that the vehicle was in countdown mode or LIMP mode was displayed. The vehicle was taken to the dealer to be diagnosed; however, the dealer had informed the contact that the cause of the failure could not be determined after performing several tests. The vehicle remained stuck in LIMP mode and had remained at the dealer unrepaired for two months. The manufacturer was notified of the failure, and the contact requested an engineer's assistance in diagnosing the vehicle. A case was filed, but no assistance was provided. The contact stated that the vehicle was essential to get to several doctors' appointments after he had undergone surgeries. The failure mileage was approximately 98,000.

NHTSA ID

11707980

Incident

Nov 2, 2025

Mileage

98,000 mi

We purchased the van in April 2024, and the mileage was 130268. We checked the oil regularly and noticed the level dropping. After driving it 3080 miles and checked the oil level after letting the vehicle sit over night. The oil level was down almost 2 quarts. I contacted the dealer and told them what happened and they mentioned that there was a recall for some Promaster City vans. I looked up the information and found the recall marked as W80. I contacted Chrysler and they said our vehicle isnt listed and to contact the NHTSA. It has the same problems and is losing the oil in the same amounts as specified in the recall but for some reason, our VIN isnt listed in the recall.

NHTSA ID

11609322

Incident

Jun 3, 2024

Several incidents when accelerating, the engine goes into a limp mode, followed by indicator lights coming on P0401, P0299, P226C. The vehicle will not accelerate and travels at a max speed of about 5mph. This has happened in traffic every time and has put me and my family, as well as other vehicles, at extreme risk of being in an accident, not being able to accelerate out of the way of oncoming traffic. After several cycles of turning the vehicle off and on, it returns to normal function. The vehicle has been inspected at a Dodge Service station. They determined that the Turbo diesel system is malfunctioning and needs repair. My vehicle is available for inspection upon request.

NHTSA ID

11442397

Incident

Aug 15, 2021

CONTACTED DEALER BRANDON DODGE ON BROADWAY AND WAS INFORMED THEY DON'T HAVE THE PART AND WERE UNABLE TO GET THE PART AND TO CONTACT THEM AT A LATER DATE. ----- NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>19V-818RECALL DATE: NOVEMBER 15, 2019 MANUFACTURER RECALL NUMBER: VB2 SUMMARY: A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK: A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY: REPLACE THE ENGINE COOLING FAN MODULE.

NHTSA ID

11385304

Incident

Dec 28, 2020

I TOOK THE VEHICLE INTO A RAM DEALER SERVICE CENTER BECAUSE THE 'FILL DEF' LIGHT AND MESSAGE REMAINED IN THE EVIC EVEN THOUGH THE DEF WAS FULL. THE DEALER DETERMINED THAT THE ISSUE WAS THE EGR COOLER, TUBE AND GASKETS NEED REPLACED. THE REPAIR WAS QUOTED AT $2918.27 (SEE ATTACHMENT). UPON RESEARCHING MOPAR SAFETY RECALLS, I CAME ACROSS RECALL VB1, WHICH PERTAINS TO EGR COOLERS OF RAM 1500S WITH ECODIESEL ENGINES NEEDING REPLACED. I CALLED MOPAR, AND THEY SAID VB1 DOES NOT APPLY TO MY VIN, EVEN THOUGH IT IS THE SAME ENGINE. I AM WONDERING IF VB1 IS THE SAME ISSUE I AM HAVING WITH MY PROMASTER 1500 WITH AN ECODIESEL ENGINE, AND IF ANY OTHER PROMASTER OWNERS WITH THE ECODIESEL HAVE HAD SIMILAR PROBLEMS. THE COST OF THIS REPAIR IS TOO HIGH TO JUSTIFY PAYING FOR IT, AND IN ALL HONESTY, IS TOO HIGH TO JUSTIFY HAVING BOUGHT THIS VEHICLE IN THE FIRST PLACE, ESPECIALLY IF OTHER ECODIESEL VEHICLES ARE HAVING THIS EXACT SAME ISSUE.

NHTSA ID

11359984

Incident

Sep 19, 2020

Mileage

39,000 mi

VAN IS HAVING ELECTRIC ISSUES CAUSING ALL LIGHT TO FLASH ON DASH. AND VAN SLOWS DOWN AND WILL ONLY RUN AT 15 MILES AN HOUR .VERY DANGEROUS. ALL SO WILL NOT START SOMETIMES. HAVE HAD IT IN SHOP UNDER WARRANTY FOR 7 MONTHS OF THE YEAR THIS YEAR. AND ITS GOING BACK IN AGAIN FOR SAME THING. THEY OUR ON THEIR 5TH TIME TRYING TO FIX THIS YEAR. THEY ACTUALLY SAID ONE TIME WAS BECAUSE IT RAINED ON THE VAN. WE HAVE THEM SAYING IT ON TAPE ALONG WITH RECORDINGS OF LIGHTS ,SPEEDS ,AND NOT STARTING

NHTSA ID

11355715

Incident

Jan 20, 2020

COOLING FAN CYCLES CONSTANTLY, KNOWN PROBLEM WITH PRO MASTER RECALL VB2 BUT MY VIN # DOSE NOT QUALIFY FOR THIS RECALL.

NHTSA ID

11354381

Incident

Sep 9, 2020

Mileage

84,500 mi

THE CAR WAS STOPPED IN THE LIGHT, THE RADIATOR FAN CAME ON, IT MADE A SOUND AND THEN THERE WAS A BURNING SMELL. THE CAR OVERHEATED AND I STOPPED IT TO COOL DOWN. THE RADIATOR FAN STOPPED AND THE CAR OVERHEATED. I TOOK IT TO THE DEALERSHIP FOR REVIEW AND WAS TOLD TO CHANGE THE FAN AND FUSES. CHECKING THE RECALLS I FOUND THE NHTSA 19V-818, WHICH MATCHES THE SPECIFICATIONS OF MY CAR AND THE PROBLEM WITH THE ENGINE COOLING FAN. I AWAIT YOUR PROMPT RESPONSE TO BE ABLE TO SOLVE MY PROBLEM WITH THE CAR.

NHTSA ID

11350483

Incident

Aug 3, 2020

Mileage

53,584 mi

WHILE DRIVING THIS VAN THE ENGINE FAN STARTED MAKING A TERRIBLE NOISE. WE TOOK IT TO A MECHANIC WHO DIAGNOSED IT AS A BAD FAN AND NOTED THAT THERE WAS A NEW RECALL FOR THIS FAILURE. WE TOOK IT TO THE DODGE DEALER AND WERE TOLD IT WAS NOT COVERED UNDER THE RECALL. WE HAD THEM FIX IT AND CONTACTED CHRYSLER WARRANTY FOR HELP. THEY DENIED THE CLAIM. WE HAVE 2 OF THESE IDENTICAL VEHICLES AND RECEIVED A RECALL NOTICE FOR THE OTHER VEHICLE, VIN# [XXX]. THEY TOLD US THAT THE VEHICLES WERE MAD AT DIFFERENT PLANTS SO IT WAS NOT COVERED. HOW CAN ONE BE COVERED AND THE OTHER NOT WHEN THE PARTS ARE IDENTICAL. IT MAKES NO SENSE. THIS OBVIOUSLY COULD HAVE BEEN A VERY BAD SITUATION IF NOT CAUGHT IN TIME. WE WOULD GREATLY APPRECIATE ANY HELP YOU COULD GIVE ON THE PROBLEM. I HAVE UPLOADED DOCUMENTATION FOR YOUR REVIEW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11341245

Incident

Jul 16, 2020

Mileage

83,191 mi

MY EXACT VEHICLE RAM PROMASTER I4 3L TURBO DIESEL WITH FACTORY AIR IS ON A SAFETY RECALL FOR BAD COOLANT FAN, BUT CHRYSLER IS SAYING THAT MY VIN DOES NOT QUALIFY. THE CHRYSLER DEALER TELLS ME I NEED TO REPLACE MY COOLING FAN BECAUSE IT IS SHORTING AND BLOWING THE FUSE AND POSSIBLY AFFECTING THE RELAY ALSO. THIS FAN CODE IS ALSO PUTTING THE VAN IN LIMP MODE AND NOT ALLOWING THE DIESEL PARTICULATE FILTER TO BE REGENERATED. HERE IS THE LINK FOR RECALL THAT I FOUND HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2019/RCMN-19V818-7563.PDF PLEASE HELP OR AT LEAST LET ME KNOW WHAT RECOURSE I HAVE - IT'S PRETTY OBVIOUS THIS FAN HAS ISSUES AND 2015 WAS ONE OF THE 1ST. - THE WHOLE ENGINE AND EMISSIONS IS TIED TOGETHER BY THE COMPUTER AND SENSORS SO 1 THING AFFECTS MANY THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11331218

Incident

May 27, 2020

Mileage

58,000 mi

THE ROCKER ARMS WERE BAD WHICH CAUSED THE INTAKE AND EXHAUST CAMSHAFT TO WEAR OUT AND HAD TO BE REPLACED. AND HAD TO REPLACE THE ROCKER ARMS ON ALL CYLINDERS.

NHTSA ID

11144722

Incident

Oct 22, 2018

MY 2015 PROMASTER 2500 GOT A P0481 CODE FOR A FAULTY RADIATOR FAN. THIS IS CONSISTENT WITH KNOWN DEFECTS IN OTHER MAKES AND MODELS IN FCA (FIAT CHRYSTLER AUTOMOTIVE). MOST NOTABLE IS JEEP RENEGADE FANS (P/N: 623740)

NHTSA ID

11140476

Incident

Oct 1, 2018

Mileage

147,000 mi

TL* THE CONTACT OWNS A 2015 RAM PROMASTER. THE CONTACT STATED THAT AN ABNORMAL NOISE EMITTED FROM THE REAR DRIVER SIDE BRAKES. THE CONTACT ALSO OBSERVED THAT THE TRANSMISSION AND GLOW PLUGS FAILED. THE CONTACT MENTIONED THAT AFTER THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP, THE VEHICLE AGGRESSIVELY LUNGED FORWARD AND AN ABNORMAL NOISE SOUND WAS HEARD. THE VEHICLE WAS TAKEN TO THE DEALER ON SIX OCCASIONS HOWEVER, THE DIAGNOSIS WAS UNKNOWN AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23.

NHTSA ID

10898874

Incident

Feb 8, 2016

Mileage

23 mi

2015 RAM PROMASTER CITY CURRENTLY HAS 715 MILES ON THE ODOMETER. WE HAVE OWNED THIS VEHICLE FOR 3 MONTHS, AND PURCHASED IT NEW. THE PROBLEM I'M ABOUT TO DESCRIBE HAS OCCURRED ON FOUR (4) SEPARATE OCCASIONS IN THE LAST 3 MONTHS. WHILE VEHICLE IS IN MOTION, (HAS OCCURRED BETWEEN 25 MPH AND 75 MPH) THE TRANSMISSION CLUNKS LOUDLY, AND IS MET WITH A SUDDEN LOSS OF ENGINE POWER. EACH OCCURRENCE FORCED US TO PULL VEHICLE TO SIDE OF ROAD, (3 OCCURRENCES ON CITY STREETS, 1 OCCURRENCE ON FREEWAY) TURN THE ENGINE/IGNITION OFF, AND START ENGINE AGAIN. ONCE ENGINE WAS RESTARTED, VEHICLE ALLOWED US TO DRIVE IN WHAT THE DEALER HAS DUBBED "LIMP-IN MODE" WHERE VEHICLE ALLOWS ITSELF TO BE DRIVEN AT 25-30MPH, AND WILL NOT SHIFT GEARS. EACH TRIP TO THE DEALER REVEALED DIFFERENT ODM SERVICE CODES. EACH TIME DEALER RETURNS VEHICLE TO US, CLAIMING THEY HAVE FIXED THE ISSUE, THE ISSUE INEVITABLY OCCURS AGAIN. DEALER HAS CLAIMED TO HAVE REPAIRED 3 DIFFERENT MODULES, NONE OF WHICH HAVE SOLVED THE PROBLEM. STILL AWAITING REPAIR FOR THIS FOURTH OCCURRENCE.

NHTSA ID

10824977

Incident

Feb 6, 2016

Mileage

715 mi

TL* THE CONTACT OWNS A 2015 RAM PROMASTER. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V799000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

NHTSA ID

10821687

Incident

Nov 14, 2015

Mileage

11,000 mi

TL* THE CONTACT OWNS A 2015 RAM PROMASTER. WHILE DRIVING AT 75 MPH, THE FRONT PASSENGER'S KNEE INADVERTENTLY HIT THE GEAR SHIFT LEVER INTO MANUAL MODE. AS A RESULT, THE ENGINE REVVED AND THE RPMS INCREASED. THE CONTACT HAD TO STEER THE VEHICLE IN EXCESS TO PREVENT THE VEHICLE FROM VEERING. THE CONTACT WAS UNSURE WHICH WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

NHTSA ID

10783319

Incident

Sep 18, 2015

Mileage

4,000 mi