2019 RAM Promaster Engine Problems

My van is subject to NHTSA recall 25V-720 (manufacturer recall 67C): a cooling fan module susceptible to premature bearing wear combined with inadequate fuse protection on the 400W fan circuit, which the manufacturer states may lead to a engiine fire. I rent this vehicle out on Outdoorsy, my van is used commercially as a rental and part of their terms and conditions state this vehicle cannot go out if there is a recall notice. I thought for sure lithia would have this solved by this summer. Since August 26, 2025 and also remains incomplete TODAY. Two open safety recalls have run concurrently on this vehicle for nearly a year. It is still a HUGE safety risk and I have now lost all of my summer rentals schedule due to no solves being available. I had to cancel ten confirmed bookings covering June through September 2026 totaling $11,041.20 in lost income. The Outdoosy platform independently reviewed the situation and categorized all ten cancellations as caused by the manufacturer safety recall. The manufacturer's customer care department documented the loss in writing, then stated it was unable to determine or authorize compensation and could not provide any timeline for review or schedule the fix, as no parts were available 2026-05-27 when I could not get a fix scheduled after trying for 2 weeks to find a solution. This complaint concerns the manufacturer's failure to remedy an announced fire-risk safety recall in a timely manner, causing me loss of income totally $11,041.20 and who know how many other bookings that would have continued to come in throughout the summer. The parts JUST became available, but I have yet to be called back by lithia to have my service scheduled, they don't know when the parts will arrive. I am still loosing income.

NHTSA ID

11755536

Incident

May 27, 2026

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11724673

Incident

Oct 23, 2025

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11724671

Incident

Oct 23, 2025

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While driving at various speeds, there was an abnormal electrical burning odor coming from the vehicle. The burning odor was also coming from the vehicle when the vehicle was turned off, and the hood was raised. Additionally, the driver's side radiator fan was constantly running, and the passenger's side radiator fan made an abnormally loud sound while running at high speed. There was a loud ticking sound coming from the engine. An unknown warning light was illuminated. The contact used an OBD reader and became aware that the engine temperature was approximately 226-degrees. An independent mechanic determined that the failure was related to the recall. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test to determine whether rental assistance would be provided. The contact stated that the vehicle was unsafe to drive to the dealer because the dealer was approximately 1 hour away. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 112,000.

NHTSA ID

11721533

Incident

Jan 2, 2025

Mileage

112,000 mi

The contact owns a 2019 Ram Promaster 2500. The contact stated that while driving at various speeds, the transmission was slipping and failed to shift to 3rd gear. The contact stated that the failure persisted while driving on one occasion, which required the driver to pull over and to restart the vehicle. Additionally, the contact stated that while at a complete stop in highway traffic, the vehicle stalled. The contact shifted to park(P) and was able to restart the vehicle. The contact stated that while driving 10-12 MPH downhill, the vehicle stalled, and the passenger's side of the vehicle crashed into a tree. The contact stated that the back window was fractured. The air bags did not deploy. There was no injury sustained. The police officers were contacted, and the police officers sent a tow truck was sent, but it did not arrive at the scene. No police report was filed. The vehicle was pulled out, and the contact was able to drive the vehicle away from the scene. There was no warning light illuminated. The vehicle was towed to the dealer. The vehicle was not yet diagnosed or repaired. Additionally, the contact had received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available.  The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

NHTSA ID

11717194

Incident

Nov 11, 2025

Mileage

68,000 mi

The contact owns a 2019 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11714933

Incident

Dec 1, 2025

The contact owns a 2019 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention); however, the parts to do the recall repairs not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11709106

Incident

Oct 1, 2025

The oil pan for the van was damaged due to debris pick up on the road resulting in a hole, which in turn drained the engine oil and jammed the engine preventing from operation. The lack of protection to the oil pan which is exposed, caused the debris to damage the oil pan. Ford Transit vans have a protection under the oil pan which prevents these type of incidents to happen. This vehicle was taken to the repair shop and they want $18527.10 to fix this problem. A small fix of few hundred should have solved the problem, if the manufacturer had the trouble to think through the design phase.

NHTSA ID

11680539

Incident

Jul 15, 2025

Transmission is slipping and it didn't indicate that there was a shifting problem

NHTSA ID

11648510

Incident

Mar 13, 2025

There is a known defect of the windshield cowl and compartment not being water tight. The defective cowl and compartment cause water to leak into the engine bay, which saturates the engine and various components. The defect resulted in the crankshaft position sensor getting wet. The wet sensor caused the engine to stall WHILE DRIVING, which resulted in loss of power steering and power brakes.

NHTSA ID

11595213

Incident

Jun 9, 2024

When it rains water runs into the engine compartment and all of my wiring is dripping water. The service manager told me that they see this problem a lot and that they don't know how to fix it. I have looked online and there are many people complaining about this. Most people think it is the cowl leaking on the bottom of the windshield. I feel like if my wiring gets wet enough that I will have a malfunction.

NHTSA ID

11508996

Incident

Feb 16, 2023

The coolant system has been repaired by a Ram certified dealership for the same issue 3 times with current mileage at 17,000. The coolant continues to leak out. We have a fleet of 30 Promaster 1500 and 2500 vans and all of them have coolant leaking issues with 4 requiring engine replacements because of overheating. Sometimes there are warning lamps to let us know to pull over, sometimes not and then it's too late. Please address this asap!

NHTSA ID

11451196

Incident

Feb 7, 2022

AROUND 4,000 MILES MY BRAND NEW VAN DIED ON ME GOING UP A SMALL INCLINE ROUND AROUND A SMALL CURVE. I LOST ALL POWER AND A HEAD ON VEHICLE ALMOST HIT ME HEAD ON BECAUSE I LIST ALL POWER, I LOST POWER STEERING, I LOST BRAKING POWER AND I AND MY DAD ALMOST DIED BECAUSE I WAS VEERING OFF A CLIFF. I RESTARTED THE VEHICLE AND WAS ABLE TO RETURN THE VEHICLE TO THE ROAD. AT AROUND 5,000 MILES MY AIR BAG LIGHT CAME ON FOR A HALF OF A DAY DRIVING. I HAVE HAD RADIATOR FLUID SMELL AND LEAKING. AT 5,600 MILES THE RAM DEALER SAID I HAVE A HOLE IN MY RADIATOR AND MY VEHICLE HAS TO WAIT IN THEIR SHP FOR 30 DAYS UNTIL THEY CAN GET THE NEW RADIATOR. THEY DON'T KNOW WHY IT DIED ON ME.

NHTSA ID

11404508

Incident

Sep 14, 2020

Mileage

4,000 mi

WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.

NHTSA ID

11396760

Incident

Feb 17, 2021

Mileage

47,000 mi

WHEN I TAKE MY FOOT OFF THE ACCELERATOR AND PUT IT ON THE BRAKE THE CAR SLOWS DOWN BUT THEN STARTS TO ACCELERATE AGAIN. ON A CITY STREET AT A STOP SIGN/LIGHT. A LIGHT WILL BRIEFLY FLASH ON DASH THAT SAYS "HILL HOLDER - SEE SERVICE". I'VE TAKEN IT TO BE CHECKED. THEY DROVE IT AND COULD NOT DUPLICATE. THIS ONLY HAPPENS INTERMITTENTLY SO THAT DIAGNOSTIC IS NOT GOING TO TELL ANYTHING.

NHTSA ID

11315986

Incident

Dec 16, 2019

Mileage

5,600 mi

VEHICLE ACCELERATES WHEN FOOT IS ON THE BRAKE AND OFF THE ACCELERATOR PEDAL. LIGHT COMES ON THAT SAYS 'SERVICE ' HILL HOLDER'

NHTSA ID

11307553

Incident

Dec 12, 2019

Mileage

5,480 mi