RoadVitals

2023 Rich Speciality Trailers Office

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Nov 29, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2023 Rich Speciality Trailers Office. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V902000

EQUIPMENT:APPLIANCE:AIR CONDITIONER

Nov 29, 2024
347 units potentially affected
The defect: Kuntry Kustom RV, LLC (Kuntry Kustom) is recalling certain 2023-2024 Rich Specialty Sanitation and Office trailers, equipped with certain GE air conditioners. The air conditioner soft start device may fail and overheat.
The risk: An air conditioner soft start device that overheats increases the risk of a fire.
The remedy: Dealers will remove the soft start, free of charge. As an interim measure, owners should have the ICM870-16A-BH5400 soft start removed from their air conditioner. Owner notification letters were mailed June 23, 2025. Owners may contact Kuntry Kustom customer service at 1-260-593-2208.
Kuntry Kustom RV, LLCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Compare model years

Complaint and recall counts across every year of this model

Rich Speciality Trailers Office by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023Viewing010—
2020010—
2019010—
2018010—
2017010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.