Owner-reported complaints naming the airbag system, filed with NHTSA
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Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2010 Saab 9-3 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 22 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
I HAVE CALLED VIKING SAAB AND REGISTERED ON THEIR WEB SITE MONTHS AGO TO HAVE MY AIRBAG REPLACED AS THEY ARE THE ONLY AUTHORIZED SAAB PLACE IN HOUSTON, TEXAS, TO REPLACE IT. THEY HAVE NOT CONTACTED ME. I DON'T KNOW WHAT ELSE TO DO. WHEN I CALLED THERE THEY TOLD ME TO REGISTER ON THEIR WEB SITE. I DID THAT AND NOTHING HAS HAPPENED.
2010 SAAB 9-3. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG RECALL. *LD THE CONSUMER STATED AFTER HAVING THE RECALL COMPLETED THE KEY WOULD NO LONGER TURN IN THE IGNITION. THE CIM WAS REPLACED AND TWO NEW KEYS WERE HAD TO BE PROGRAMMED. TWO BROKEN FRONT COIL SPRINGS WERE DISCOVERED. THE CONSUMER REQUESTED A REIMBURSEMENT FOR THE COSTS ACCUMULATED FROM HAVING TO PURCHASE A RENTAL VEHICLE. UPDATED 10/03/2017*JS
TAKATA RECALL-I RECEIVED A RECALL NOTICE IN MARCH 2016. I HAVE CONTACTED THE SAAB SERVICE CENTER ON FOUR DIFFERENT OCCASIONS TO TRY TO DETERMINE WHEN THE AIR BAG WILL BE REPLACED. I HAVE ALWAYS RECEIVED THE SAME RESPONSE: "WE HAVE NO IDEA WHEN WE WILL BE ABLE TO REPLACE YOUR AIR BAG". I HAVE ALSO BEEN TOLD THAT THEY, THE MANUFACTURER, DO NOT BELIEVE THAT THERE IS A SAFETY ISSUE. PEOPLE HAVE BEEN HURT AND KILLED. THERE IS A SAFETY ISSUE. THEY HAVE TOLD ME THAT OLDER VEHICLES LOCATED IN THE HIGHER HUMIDITY ZONES TAKE PRIORITY. I HAVE EXPLAINED THAT MY CAR IS A 2010 AND IS LOCATED IN ZONE B. I UNDERSTAND THAT THIS IS NOT THE HIGHEST HUMIDITY ZONE BUT IT IS THE SECOND MOST AND IT IS MUCH OLDER THAN MOST CARS THAT ARE RECEIVING REPLACEMENT AIR BAGS. I KNOW 4 PEOPLE WHO HAVE ALREADY HAD THE AIR BAGS IN THEIR VEHICLES REPLACED AND THEY ARE IN THE SAME ZONE AND ARE MUCH NEWER THAN MY VEHICLE. EVEN THOUGH THIS VEHICLE IS IN MY NAME, I PURCHASED IT FOR MY 18 YEAR OLD DAUGHTER AND EVERYDAY SHE IS IN THIS CAR, I HAVE MAJOR ANXIETY ISSUES. THE REASON THAT I AM CONTACTING YOU IS TO DETERMINE WHY THE MANUFACTURER HAS NO IDEA WHEN THEY WILL BE ABLE TO REPLACE THIS FAULTY AIR BAG. I FIND THIS RESPONSE UNACCEPTABLE. I ALSO HAVE A HARD TIME ACCEPTING THE FACT THAT NEWER VEHICLES IN THE SAME AREA HAVE ALREADY HAD THEIR AIR BAGS REPLACED AND I AM STILL WAITING. I CONTACTED A ONE OF YOUR REPRESENTATIVES TODAY ABOUT THIS ISSUE AND THEY ADVISED ME TO SUBMIT A COMPLAINT. I WOULD GREATLY APPRECIATE ANY HELP THAT YOU CAN PROVIDE IN ORDER TO CORRECT THIS ISSUE SO THAT I CAN BE ASSURED THAT MY DAUGHTER IS SAFE WHEN SHE IS DRIVING THIS VEHICLE. THANK YOU VERY MUCH [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TAKATA RECALL - I RECEIVED A LETTER OVER A YEAR AGO THAT MY SAAB 93 WAS ON THE RECALL LIST FOR AIRBAGS. LOOKING FOR AN UPDATE AS TO WHEN THE REPLACEMENTS WILL BE AVAILABLE.
TL* THE CONTACT OWNS A 2010 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKADA RECALL. I HAVE BEEN TOLD BY THE SERVICE MANAGER AT THE CADILLAC DEALERSHIP IN NORWOOD, MASSACHUSETTS THAT HE DOES NOT KNOW WHEN OR EVEN IF GM WILL REPLACE THE AIR BAG. GM HAS NOT CONTACTED DELEARSHIP WITH ANY INFORMATION.
I RECEIVED A RECALL FOR THE SUBJECT CAR BACK IN MARCH 2016. I AM BEING TOLD THAT THEY HAVE NO IDEA WHEN THEY WILL BE ABLE TO REPLACE THIS FAULTY AIR BAG. I HAVE CALLED SEVERAL TIMES AND THEY STILL CANNOT GIVE ME A TIME FRAME. I REALIZE THAT THIS RECALL IS VERY LARGE HOWEVER MY DAUGHTER DRIVES THIS CAR AND THIS MAKES ME VERY UNCOMFORTABLE. I HAVE ASKED IF THEY WOULD SUPPLY A LOANER CAR AND THEY SAID NO BECAUSE THEY BELIEVE THAT THE CAR IS SAFE TO DRIVE. IF IT WAS SAFE TO DRIVE WHY IS THERE A RECALL. I WOULD LIKE TO KNOW WHAT OTHER RECOURSE I HAVE UNTIL THE REPLACEMENT PARTS ARE AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I RECEIVED A NOTICE DATED MARCH 16 REGARDING THE AIRBAG AND THAT INFLATION MAY RESULT IN INJURY OR DEATH - THERE IS CURRENTLY NO RESOLUTION FOR THIS ISSUE. IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. PARTS ARE NOT AVAILABLE, BUT IN THE MEAN TIME I COULD BE KILLED
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL NOTICE MARCH, 2016. TO DATE GENERAL MOTORS HAS MADE NO EFFORT TO REPAIR OR REPLACE THE AIRBAG. I HAVE BEEN UNSUCCESSFUL IN HAVING THE VEHICLE REPAIRED.
TL* THE CONTACT OWNS A 2010 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS). THE VEHICLE WAS TAKEN TO A DEALER FOR REPAIR; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TAKAT RECALL. HAVE NOT BEEN REPLACED AND GM AND DEALERSHIP REFUSE TO PROVIDE LOANER VEHICLE. THE DEALERSHIP SERVICE REP TOLD ME IT WAS STILL SAFE TO DRIVE THE VEHICLE EVEN THOUGH THE VEHICLE HAS SPENT 6 YEARS IN A HOT, HUMID CLIMATE. GM'S HOTLINE REP PROMISED A RETURN CALL FROM SUPERVISOR BUT NO ONE EVER CALLED. I HAVE NO VEHICLE TO DRIVE AND CANNOT AFFORD TO BUY ANOTHER VEHICLE; AND I CAN'T SELL THIS VEHICLE BECAUSE OF THE DEFECTIVE AIRBAG. NHTSA WEBSITE SAYS THE RECALL WAS ISSUED IN MAY BUT I RECEIVED MY RECALL NOTICE IN MARCH 2016. IT HAS BEEN OVER SIX MONTHS.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 10/18/16 *BF UPDATED 03/14/17*JB
TAKATA RECALL - RECALL ANNOUNCED IN FEBRUARY 2016, AND DEALERSHIP STILL UNABLE TO REMEDY PROBLEM. I HAVE NO ASSURANCE THAT THERE IS ANY INTENTION TO FIX THIS POTENTIALLY DEADLY PROBLEM.
TAKATA RECALL. GIVEN THAT THESE DEVICES ARE POTENTIALLY DANGEROUS, POSSIBLY INFLICTING GREAT HARM OR DEATH, WHY ARE INSTRUCTIONS NOT BEING GIVEN TO DISABLE THE BAGS UNTIL CORRECTIVE ACTION HAS BEEN IMPLEMENTED? THE GM DEALER I FIRST APPROACHED SAID THEY WERE NOT AUTHORIZED TO DISABLE THE BAGS. THE SECOND SAID THE SAME BUT ADDED " YOU KNOW THEY ARE FUZED DON'T YOU?" . DIN MY VIEW DISABLING THE BAGS [WHLE AWAITING THE REPAIR SHOULD BE THE OPTION OF THE OWNER. REQUEST COMMENT/GUIDANCE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2010 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS) AND FELT THAT THE PART EXPECTED AVAILABILITY DATE WAS UNREASONABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
G.M. HAS NO INFORMATION WHEN A SAFE REPLACEMENT WILL BE A AVAILABLE. NOT ACCEPTABLE, THE OLDER THE CAR IS THE MORE SUSCEPTIBLE IT IS FOR THE DEFECT, ANOTHER DEATH HAS JUST BEEN REPORTED IN A HONDA AND G.M. EXPECTS ME TO DRIVE THE CAR. HOW MANY MORE PEOPLE HAVE TO DIE BECAUSE CERTAIN COMPANIES ARE ALLOWED TO BUILD GARBAGE? I HAVE AN IDEA MAKE THEM MAKE THEIR CARS AS SAFE AS A TESLA.
TL* THE CONTACT OWNS A 2010 SAAB 9.3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 66,000. UPDATED 05/10/16*LJ *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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