2005 Saturn Ion

On March 31, 2014, General Motors Company (GM) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist in approximately 1,340,447 model year (MY) 2004 through 2010 vehicles equipped with electric power steering (EPS), including 334,728 MY 2004 through 2007 Saturn ION vehicles that are the subject of EA11-014.GM has assigned the recall number N140115.The NHTSA recall number is 14V-153.According to the DIR, if power steering assist is lost, a message is displayed on the Driver Information Center and a chime sounds to inform the driver.GM indicated that steering control can be maintained in manual (unassisted) steering mode, but would require greater driver effort at low vehicle speeds, which could increase the risk of a crash.Sudden loss of power steering assist can occur in the subject vehicles if the system loses electrical power or whenever the system detects a fault that requires it to enter fail-safe operation mode, removing power from the EPS motor.GM?s DIR identifies three basic conditions that may result in loss of power steering assist in the recalled vehicles:power steering motor faults, torque sensor assembly faults, and power steering motor controller unit faults.GM will issue four service bulletins providing different repair procedures for recalled vehicles.Bulletin 14115 will provide repair instructions for replacing the power steering motor in MY 2004-2007 Saturn ION, 2009-2010 Chevrolet HHR (non-turbo), 2010 Chevrolet Cobalt and vehicles repaired in recall 10V-073 that received repairs prior to May 31, 2010.Bulletin 14116 will provide repair instructions for replacing the torque sensor assembly in MY 2004-2006 Chevrolet Malibu and Malibu Maxx, 2005-2006 Pontiac G6 and 2008-2009 Malibu, Pontiac G6 and Saturn Aura vehicles built from March 1, 2008 through June 27, 2008.Bulletin 14117 will provide repair instructions for replacing the torque sensor assembly and power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from February 1, 2008 through February 28, 2008.Bulletin 14118 will provide repair instructions for replacing the power steering motor controller unit in MY 2008 Malibu, G6 and Aura vehicles built from October 1, 2007 through January 31, 2008.Analysis of information from all sources identified a total of 4,787 complaints and 30,560 warranty claims related to loss of power steering assist while driving in the MY 2004 through 2007 Saturn ION vehicles, resulting in a complaint rate of 14.3 incidents per thousand vehicles and a warranty claim rate of 9.1 percent.ODI?s analysis of alleged steering related crashes identified 12 with evidence indicating the incident was related to a loss of power steering assist. Two of the crash allegations involved low-speed curb impacts and are excluded from the resume crash count.Three incidents occurred in parking lots, six occurred while turning at street intersections, and one occurred on a highway exit ramp.The crashes in parking lots or intersections all occurred at speeds less than 30 mph.The crash on the highway exit ramp involved impact into a guard rail at approximately 35 mph.Two of the crashes resulted in injuries to the drivers.This investigation is closed.All ODI complaints associated with this closing resume are listed in the attachment pages.

ODI has received 846 complaints and GM identified 3,489 reports alleging sudden loss of steering power assist in model year (MY) 2004 through 2007 Saturn Ion vehicles manufactured and sold by General Motors Corporation (GM).Sixteen of these complaints alleged that the EPS warning lamp had illuminated before or during the loss of steering assist and the increased steering effort contributed to a crash. Two of the GM crash claims indicated that the driver was injured in the crash. In a previous Preliminary Evaluation PE10-005, ODI investigated the sudden loss of power steering assist in MY 2005 through 2010 Chevrolet Cobalt vehicles. In May 2011, in response to an ODI information request letter for RQ10-004, GM provided ODI with complaint, warranty and EPS system information related to EPS loss of assist for the Saturn ION and Peer vehicles Pontiac G6 and Chevrolet Malibu. In that response, GM indicated that the EPS system used in the subject vehicles was the same as that used in the MY2005 to 2010 Chevrolet Cobalt and Pontiac G5. In March 2010, GM recalled approximately 1.05 million Chevrolet Cobalt and Pontiac G5 vehicles (NHTSA recall no. 10V-073) to correct a defect with the EPS assist motor. The defect identified was described as a buildup of brush debris mixed with oily material on the EPS electric motor armature which causes the motor to stop functioning; the same problem identified in the current subject vehicles.ODI has duplicated this failure in both a Chevrolet Cobalt and Saturn Ion previously tested at the Vehicle Research and Test Center (VRTC). In the defect notification letter for the previously recalled Cobalt and G5 vehicles, GM stated that the vehicles may experience a sudden loss of assist that could occur at any time while driving and that if power steering was lost the vehicle would revert to manual steering mode and would require increased steering effort from the driver.ODI believes that, depending on driving circumstances this increase in steering effort could result in some loss of control and a crash.This investigation has been upgraded to an engineering analysis (EA11-014) to further assess the frequency, scope and safety consequences of a sudden loss of steering assist in the subject vehicles.

This vehicle has an electrical issue from time to time seemingly out of nowhere. There is no power steering it just shuts off sometimes it’ll stay off for an hour sometimes it’ll stay off for weeks and I can’t figure out how to fix it. It randomly fixes itself same can be said for the air conditioning And the driver side, headlight all of these electrical functions, seemingly turn themselves up or down for no apparent reason.

NHTSA ID

11699599

Incident

Apr 15, 2025

The contact owns a 2005 Saturn Ion. The contact stated that the ignition key was stuck inside the ignition key slot, and the vehicle failed to start. The cause of the failure was not yet determined. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 14V171000 (ELECTRICAL SYSTEM). The dealer was not contacted regarding the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 167,000.

NHTSA ID

11674938

Incident

Apr 1, 2025

Mileage

167,000 mi

My key is stuck in the I can take it out the o2 seners not reading

NHTSA ID

11648021

Incident

Mar 12, 2025

The ignition cylinder was replaced in my vehicle because the key would not turn in the ignition to start the car. It is actually, the fourth time this has happened. I understand that there have been two recalls on this issue in the past. The reason it was recalled is because the ignition has turned to the off position killing the car's engine while the driver is driving on the road which has caused serious accidents. I was lucky not to get into an accident from this. The last replacement has lasted almost ten years. However, my issue is that General Motors apparently keeps manufacturing a defective part. This is unacceptable because I had to pay $585.02 to have this work done due to the fact that the dealerships apparently are not required to replaced it at no charge to the vehicle owner. It could also be a potential safety issue again.

NHTSA ID

11621152

Incident

Oct 8, 2024

Hello I am reaching out to complain about Courtesy Chevrolet - San Diego. I’ve been trying to get my car serviced in order to fIx the recalls. Unfortunately I have not been successful. I called the dealer to make an appointment but the dealer told me that the car has been discontinued and they can’t find the parts. The suggested to call somewhere else.

NHTSA ID

11515552

Incident

Apr 5, 2023

When pressing the gas pedal 2/3 of the way down the pedal got stuck causing the engine to rev high while driving forward. I had to put the car in neutral, shut the engine off and manually get the gas pedal unstuck by reaching down to the floor and pulling the pedal upwards with my hands. Also I had no floor mats in my car for the pedal to get stuck on. This has happened on multiple occasions.

NHTSA ID

11500916

Incident

Jan 7, 2023

Power steering intermittently fails at random and steering wheel suddenly becomes immovable nearly causing serious accidents and endangerment to myself, my family, and others drivers on the roads.

NHTSA ID

11498929

Incident

Dec 5, 2022

Headlights are to deem even on high beems.cant see anything coming or the on coming traffic can't see me coming.

NHTSA ID

11498467

Incident

Nov 1, 2022

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.

This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.

This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.

This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.

This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.