RoadVitals

2015 Subaru Crosstrek Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
17
Latest Aug 8, 2019
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
9
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2015 Subaru Crosstrek, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Powertrain (other)626.1%
  • Engine521.7%
  • Brakes313.0%
  • Driver assistance313.0%
  • Steering28.7%
  • Fuel system14.3%
  • Interior & seats14.3%
  • Electrical14.3%
  • Airbags14.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

6
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2015 SUBARU CROSSTREK. WHILE DRIVING 80-85 MPH, THE VEHICLE STALLED ON SEVERAL OCCASIONS WITHOUT WARNING. IN ADDITION, THE TACHOMETER INCREASED TO HIGH AND THE SPEEDOMETER DECREASED. WHEN THE VEHICLE WAS RESTARTED, IT PERFORMED AS DESIGNED. THE VEHICLE WAS TAKEN TO SUBARU OF KENNESAW (905 ERNEST W BARRETT PKWY NW, KENNESAW, GA 30144, (770) 419-9800) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR1-46572013025 AND EXTENDED THE WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 65,300. THE VIN WAS INVALID.

NHTSA ID 11242454 · filed Aug 8, 2019

I WAS DRIVING ON THE INTERSTATE GOING 75 MPH, PASSING ANOTHER VEHICLE, WHEN THE CAR RAPIDLY LOST SPEED AND REVVED TO 5500 RPM. THE VEHICLE CONTINUED TO LOSE SPEED AND WOULD NOT RESPOND WHEN I PRESSED DOWN ON THE ACCELERATOR. I HAD TO QUICKLY PULL TO THE LEFT SHOULDER. LUCKILY, THE CAR BEHIND ME WAS PAYING ATTENTION AND WAS ABLE TO SLOW DOWN AND NOT HIT US. I TURNED THE CAR OFF AND LUCKILY THE VEHICLE DID RESTART. MY FUEL LIGHT HAD JUST TURNED ON MINUTES BEFORE THIS BUT I STILL HAD 60 MILES TO GO BEFORE EMPTY. I WAS PLANNING ON EXITING TO REFUEL BEFORE THIS HAPPENED. I STILL DO NOT KNOW WHAT CAUSED THIS TO OCCUR. I LEFT A MESSAGE WITH THE DEALERSHIP AND I AM AWAITING A RETURN PHONE CALL TO HAVE THE VEHICLE ASSESSED.

NHTSA ID 11235318 · filed Jul 27, 2019

Too few reports in this category for a page of its own — they appear in the full complaint list.

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

5
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2015 SUBARU CROSSTREK. WHILE DRIVING 80-85 MPH, THE VEHICLE STALLED ON SEVERAL OCCASIONS WITHOUT WARNING. IN ADDITION, THE TACHOMETER INCREASED TO HIGH AND THE SPEEDOMETER DECREASED. WHEN THE VEHICLE WAS RESTARTED, IT PERFORMED AS DESIGNED. THE VEHICLE WAS TAKEN TO SUBARU OF KENNESAW (905 ERNEST W BARRETT PKWY NW, KENNESAW, GA 30144, (770) 419-9800) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR1-46572013025 AND EXTENDED THE WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 65,300. THE VIN WAS INVALID.

NHTSA ID 11242454 · filed Aug 8, 2019

I WAS DRIVING ON THE INTERSTATE GOING 75 MPH, PASSING ANOTHER VEHICLE, WHEN THE CAR RAPIDLY LOST SPEED AND REVVED TO 5500 RPM. THE VEHICLE CONTINUED TO LOSE SPEED AND WOULD NOT RESPOND WHEN I PRESSED DOWN ON THE ACCELERATOR. I HAD TO QUICKLY PULL TO THE LEFT SHOULDER. LUCKILY, THE CAR BEHIND ME WAS PAYING ATTENTION AND WAS ABLE TO SLOW DOWN AND NOT HIT US. I TURNED THE CAR OFF AND LUCKILY THE VEHICLE DID RESTART. MY FUEL LIGHT HAD JUST TURNED ON MINUTES BEFORE THIS BUT I STILL HAD 60 MILES TO GO BEFORE EMPTY. I WAS PLANNING ON EXITING TO REFUEL BEFORE THIS HAPPENED. I STILL DO NOT KNOW WHAT CAUSED THIS TO OCCUR. I LEFT A MESSAGE WITH THE DEALERSHIP AND I AM AWAITING A RETURN PHONE CALL TO HAVE THE VEHICLE ASSESSED.

NHTSA ID 11235318 · filed Jul 27, 2019

Too few reports in this category for a page of its own — they appear in the full complaint list.

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

3
reports

From owner reports, verbatim

I WAS DRIVING ON A 2 LANE HIGHWAY GOING 55MPH. MY KNEE BUMPED THE STEERING COLUMN AND AT THAT MOMENT THE DASH WENT BLANK, I LOST POWER STEERING AND BRAKES. I WAS ABLE TO PULL OVER ONTO THE SHOULDER BEFORE THE STEERING LOCKED UP. I HAD NO IDEA WHAT HAD JUST HAPPENED. AFTER AWHILE I DISCOVERED THE CAR WOULD RESTART AND DROVE THE REMAINING 20 MILES HOME WITH NO PROBLEM. IT WASN'T UNTIL I CALLED THE DEALER THE NEXT DAY AND LOOKED ONLINE THAT I REALIZED WHAT HAD HAPPENED. I'M SHORT , 5'1' AND HAD THE STEERING COLUMN AT THE LOWEST POSITION AND THE SEAT FORWARD. I'VE MOVED THE COLUMN TO THE NEXT SETTING HIGHER AND BELIEVE THIS PROBLEM IS NOW UNLIKELY TO RECUR. THE LOWEST COLUMN POSITION SHOULD BE ELIMINATED . DANGEROUS!!

NHTSA ID 11161464 · filed Dec 14, 2018

SOMETIMES WHEN PUSHING THE BRAKE PEDAL THE ABS LIGHT COMES ON AND WILL NOT ALLOW THE CAR TO SHIFT FROM PARK. OTHER TIMES MAY COME ON WHILE DRIVING. THE CAR ONLY HAS 25K MILES ON IT. I DON'T WANT TO DRIVE ANYWHERE AND GET STUCK THERE NOR DO I NEED A BRAKE PROBLEM IN SNOW AS I LIVE IN NEW YORK STATE. AFTER READING ONLINE IT SEEMS TO BE NOT AN UNCOMMON ISSUE BUT MORE IMPORTANTLY IT IS A SAFETY ISSUE. AFTER SHUTTING THE CAR ON AND OFF MULTIPLE TIMES THE ABS LIGHT GOES OUT AND THE CAR IS THEN ABLE TO SHIFT. AGAIN I DON'T NEED TO WORRY ABOUT MY PERSONAL SAFETY OR SAFETY OF THE PASSENGERS IN MY CAR.

NHTSA ID 11118267 · filed Aug 7, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

3
reports

From owner reports, verbatim

FROM A STOP OR AT LOW SPEEDS, WHEN YOU PRESS THE GAS PEDAL THERE IS A DELAY OF APPROXIMATELY 1.5 SECONDS BEFORE THE ENGINE RESPONDS. THIS IS PARTICULARLY DANGEROUS WHEN PULLING OUT INTO TRAFFIC FROM A DRIVEWAY, OR IF YOU NEED TO QUICKLY MANEUVER TO AVOID A COLLISION. SUBARU TECHNICIANS HAVE INSPECTED THE VEHICLE, AND THEY SAY NOTHING IS WRONG MECHANICALLY. I BELIEVE THIS IS A FLAW IN THE ECM PROGRAMMING. A QUICK GOOGLE SEARCH REVEALS HUNDREDS OF OTHER PEOPLE HAVE THE SAME PROBLEM WITH VARIOUS MODELS OF SUBARU. THERE ARE SEVERAL AFTERMARKET DEVICES WHICH CLAIM TO FIX THIS BY CONNECTING TO THE OBDII PORT AND CHANGING THE PROGRAMMING SO IT MATCHES THE ACCELERATOR PEDAL LINEARLY. ONE SUCH DEVICE IS HTTPS://WWW.SPRINTBOOSTERSALES.COM/SUBARU I SHOULD NOT HAVE TO RELY ON AN AFTERMARKET ACCESSORY TO ADDRESS A CRITICAL SAFETY ISSUE.

NHTSA ID 11151849 · filed Nov 15, 2018

WHEN STARTING THE VEHICLE, THE ABS, HILL ASSIST, AND VEHICLE DYNAMICS CONTROL LIGHTS ALL LIGHT UP AND LOCK DOWN THE CAR. WILL CONTINUE TO DRIVE BUT THE NEXT TIME THE CAR IS STARTED, IT MAY NOT BACK UP OR GO IN DRIVE AGAIN.

NHTSA ID 11129839 · filed Sep 17, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

2
reports

From owner reports, verbatim

I WAS DRIVING ON A 2 LANE HIGHWAY GOING 55MPH. MY KNEE BUMPED THE STEERING COLUMN AND AT THAT MOMENT THE DASH WENT BLANK, I LOST POWER STEERING AND BRAKES. I WAS ABLE TO PULL OVER ONTO THE SHOULDER BEFORE THE STEERING LOCKED UP. I HAD NO IDEA WHAT HAD JUST HAPPENED. AFTER AWHILE I DISCOVERED THE CAR WOULD RESTART AND DROVE THE REMAINING 20 MILES HOME WITH NO PROBLEM. IT WASN'T UNTIL I CALLED THE DEALER THE NEXT DAY AND LOOKED ONLINE THAT I REALIZED WHAT HAD HAPPENED. I'M SHORT , 5'1' AND HAD THE STEERING COLUMN AT THE LOWEST POSITION AND THE SEAT FORWARD. I'VE MOVED THE COLUMN TO THE NEXT SETTING HIGHER AND BELIEVE THIS PROBLEM IS NOW UNLIKELY TO RECUR. THE LOWEST COLUMN POSITION SHOULD BE ELIMINATED . DANGEROUS!!

NHTSA ID 11161464 · filed Dec 14, 2018

DURING THE MORNING AND SOMETIMES IN THE AFTERNOON AS I START THE VEHICLE THE STEERING LIGHT COMES ON AND THE VEHICLE IS NOT ABLE TO BE STEERED. THIS HAS HAPPENED MULTIPLE TIMES AND I BROUGHT IT TO THE SUBARU DEALERSHIP BECAUSE THE VEHICLE IS STILL UNDER MANUFACTURES WARRANTY. LAST WEEK THE DEALERSHIP CALLED AND STATED IT WAS REPAIRED, I HAVE ALL THE RECORDS. AS MY PREGNANT WIFE AND I GOT INTO THE VEHICLE I STARTED THE CAR TO LEAVE AND THE STEERING LIGHT WAS ON AGAIN, AND I COULD NOT STEER THE VEHICLE. I AM NOW VERY AFRAID THIS WILL HAPPEN WHILE I AM DRIVING. I HAVE NOT CONFIDENCE IN THE CAR AND THE DEALERSHIPS ABILITY TO FIX THE ISSUE AND THE VEHICLE SITS AT THE SUBARU DEALERSHIP IN ROSEVILLE CA CURRENTLY. ON ALL OCCASIONS THE VEHICLE WAS STATIONARY, BUT THERE ARE INCIDENTS WHERE OTHER SUBARU DRIVES HAVE EXPERIENCED THIS ISSUE WHILE DRIVING. I HAVE MANY RECORDS THAT CAN BE REVIEWED.

NHTSA ID 11064115 · filed Jan 22, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

1
report

From owner reports, verbatim

I WAS DRIVING ON THE INTERSTATE GOING 75 MPH, PASSING ANOTHER VEHICLE, WHEN THE CAR RAPIDLY LOST SPEED AND REVVED TO 5500 RPM. THE VEHICLE CONTINUED TO LOSE SPEED AND WOULD NOT RESPOND WHEN I PRESSED DOWN ON THE ACCELERATOR. I HAD TO QUICKLY PULL TO THE LEFT SHOULDER. LUCKILY, THE CAR BEHIND ME WAS PAYING ATTENTION AND WAS ABLE TO SLOW DOWN AND NOT HIT US. I TURNED THE CAR OFF AND LUCKILY THE VEHICLE DID RESTART. MY FUEL LIGHT HAD JUST TURNED ON MINUTES BEFORE THIS BUT I STILL HAD 60 MILES TO GO BEFORE EMPTY. I WAS PLANNING ON EXITING TO REFUEL BEFORE THIS HAPPENED. I STILL DO NOT KNOW WHAT CAUSED THIS TO OCCUR. I LEFT A MESSAGE WITH THE DEALERSHIP AND I AM AWAITING A RETURN PHONE CALL TO HAVE THE VEHICLE ASSESSED.

NHTSA ID 11235318 · filed Jul 27, 2019

Too few reports in this category for a page of its own — they appear in the full complaint list.

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

1
report

From owner reports, verbatim

I SPILLED 3-4 OUNCES OF COFFEE ON MY FRONT PASSENGER SEAT. A SHORT TIME LATER, THE SRS AIRBAG WARNING LIGHT APPEARED ON THE DASH AND MY PASSENGER SEAT WOULD NO LONGER RECOGNIZE THAT A PASSENGER WAS SEATED IN THE PASSENGER SEAT (PASSENGER AIRBAG OFF LIGHT WOULD NOT SWITCH TO ON WHEN A PASSENGER WAS SEATED). I CALLED MY LOCAL SUBARU DEALERSHIP AND I WAS TOLD THAT THE PASSENGER SENSOR IN THE PASSENGER SEAT WAS VERY SENSITIVE AND THAT MOISTURE COULD INTERFERE WITH IT AND DISABLE THE PASSENGER AIRBAG UNTIL THE SENSOR DRIES. APPARENTLY THIS HAPPENS FREQUENTLY. THIS SEEMS EXTREMELY DANGEROUS IN ANY CAR, BUT ESPECIALLY A SUBARU WHICH IS MARKETED AS AN "OUTDOORS" OR "ADVENTURE" CAR WHERE WET PEOPLE/DOGS/EQUIPMENT COULD REGULARLY BE IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS RUNNING AND STATIONARY WHEN THE WARNING LIGHT APPEARED ON MY DASH.

NHTSA ID 11170300 · filed Jan 16, 2019

Too few reports in this category for a page of its own — they appear in the full complaint list.

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

1
report

From owner reports, verbatim

I WAS DRIVING ON A 2 LANE HIGHWAY GOING 55MPH. MY KNEE BUMPED THE STEERING COLUMN AND AT THAT MOMENT THE DASH WENT BLANK, I LOST POWER STEERING AND BRAKES. I WAS ABLE TO PULL OVER ONTO THE SHOULDER BEFORE THE STEERING LOCKED UP. I HAD NO IDEA WHAT HAD JUST HAPPENED. AFTER AWHILE I DISCOVERED THE CAR WOULD RESTART AND DROVE THE REMAINING 20 MILES HOME WITH NO PROBLEM. IT WASN'T UNTIL I CALLED THE DEALER THE NEXT DAY AND LOOKED ONLINE THAT I REALIZED WHAT HAD HAPPENED. I'M SHORT , 5'1' AND HAD THE STEERING COLUMN AT THE LOWEST POSITION AND THE SEAT FORWARD. I'VE MOVED THE COLUMN TO THE NEXT SETTING HIGHER AND BELIEVE THIS PROBLEM IS NOW UNLIKELY TO RECUR. THE LOWEST COLUMN POSITION SHOULD BE ELIMINATED . DANGEROUS!!

NHTSA ID 11161464 · filed Dec 14, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

1
report

From owner reports, verbatim

I SPILLED 3-4 OUNCES OF COFFEE ON MY FRONT PASSENGER SEAT. A SHORT TIME LATER, THE SRS AIRBAG WARNING LIGHT APPEARED ON THE DASH AND MY PASSENGER SEAT WOULD NO LONGER RECOGNIZE THAT A PASSENGER WAS SEATED IN THE PASSENGER SEAT (PASSENGER AIRBAG OFF LIGHT WOULD NOT SWITCH TO ON WHEN A PASSENGER WAS SEATED). I CALLED MY LOCAL SUBARU DEALERSHIP AND I WAS TOLD THAT THE PASSENGER SENSOR IN THE PASSENGER SEAT WAS VERY SENSITIVE AND THAT MOISTURE COULD INTERFERE WITH IT AND DISABLE THE PASSENGER AIRBAG UNTIL THE SENSOR DRIES. APPARENTLY THIS HAPPENS FREQUENTLY. THIS SEEMS EXTREMELY DANGEROUS IN ANY CAR, BUT ESPECIALLY A SUBARU WHICH IS MARKETED AS AN "OUTDOORS" OR "ADVENTURE" CAR WHERE WET PEOPLE/DOGS/EQUIPMENT COULD REGULARLY BE IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS RUNNING AND STATIONARY WHEN THE WARNING LIGHT APPEARED ON MY DASH.

NHTSA ID 11170300 · filed Jan 16, 2019

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .