Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2004 Subaru Outback submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
DRIVERS DOOR STARTED SMOKING AND FLAMING. I PULLED THE PART OF DOOR/ARMREST HOLDING THE WINDOW/MIRROR/LOCK CONTROLS AND WAS ABLE TO PULL OVER AND BLOW OUT FLAMES BEFORE FIRE SPREAD. *TR
THE CAR BURST INTO FLAMES AT 2:30 IN THE MORNING IN MY DRIVEWAY. WE LAST DROVE THE CAR HOME AT 10:30 THE NIGHT BEFORE, SO THE CAR HAD BEEN SITTING FOR FOUR HOURS IN COLD WEATHER (AROUND 20 DEGREES). THE DOGS STARTED BARKING AND I WOKE UP TO FIND MY CAR BURNING IN THE DRIVEWAY. FIRETRUCK CAME AROUND 5 MINUTES LATER AND PUT OUT FIRE. FIRE WAS BURNING AROUND ENTIRE VEHICLE. FIREMAN SAID THAT FIRE APPEARED TO BE INTERNAL TO THE CAR AND NOT CAUSED BY HUMAN INTERVENTION. POLICE PUT THE FIRE DOWN AS A "ROUTINE" ENGINE FIRE. I AM VERY CONCERNED ABOUT THE SAFETY OF OLDER SUBARU VEHICLES. *TR
OUR SON WAS DRIVING OUR 2004 SUBARU OUTBACK INTO A TARGET PARKING LOT. AS HE ENTERED HE NOTICED SMOKE AND HEAT COMING FROM DRIVER'S DOOR. HE STOPPED, SHUT THE ENGINE OFF AS FLAMES WERE NOW COMING FROM THE DOOR. HE CALLED THE DURHAM NORTH CAROLINA FIRE DEPARTMENT AND THEY PUT OUT THE FIRE. INTERIOR OF CAR IN DOOR, DASH, WINDSHIELD AREAS SEVERELY DAMAGED. APPEARS TO BE ELECTRIC PROBLEM ALTHOUGH NO WINDOWS OR ANYTHING IN THIS DOOR AREA WERE IN OPERATION. NO PRIOR PROBLEMS. CAR TOWED TO AAA AND WILL TAKE IT TO SUBARU DEALER NEXT WEEK. HE AVOIDED GETTING BURNT, BARELY. *TR
MY 2004 SUBARU OUTBACK SEDAN WOULD IDLE EXTREMELY HIGH. WHEN I PUT IT IN REVERSE IT WOULD LURCH BACK SUDDENLY. AS I WAS DRIVING, I WOULD TAKE MY FOOT OFF THE PEDAL AND IT WOULD REMAIN AT THE SPEED I WAS GOING. IT WAS LOOKED AT TWICE AND WAS NOT ABLE TO BE REPLICATED. THE SERVICE TECH STATED HE HAD SEEN THE PROBLEM BEFORE AND WOULD CLEAN OUT THE THROTTLE BOX. APPROXIMATELY 2-3 WEEKS LATER THE VEHICLE WOULD NOT GO OVER 40 MPH WITHOUT LURCHING BACK AND FORTH AND MAKING A VIOLENT BANGING NOISE, AT THIS POINT THE CHECK ENGINE LIGHT CAME ON. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THEY REPLACED THE THROTTLE SENSOR SYSTEM WITH NEGATIVE RESULTS AND STATED THEY WERE NOT ABLE TO RECTIFY THE PROBLEM. CURRENTLY VEHICLE IS IN SHOP WAITING FOR TECH SUPPORT TO CALL.
UPON STARTING THE VEHICLE AND SHIFTING IN DRIVE OR REVERSE, THE VEHICLE WILL ACCELERATE ERRATICALLY WITH FORCE. THIS HAS ALSO OCCURRED WITH NORMAL DRIVING. THE VEHICLE HAS BEEN TO THE DEALER ON SEVERAL SEPARATE OCCASIONS, BUT THE PROBLEM RECURRED. ON EACH OCCASION THE FOLLOWING REPAIRS WERE MADE; ELECTRICAL GREASE WAS APPLIED ON THE TCS CONTACT. 3 DAYS LATER THE PROBLEM RECURRED. DEALER ADJUSTED THE ACCELERATOR THROTTLE, AND 3 DAYS LATER ENGINE LIGHT ILLUMINATED WHILE DRIVING. DEALER REPLACED THE ECM CONTROL MODULE, AND THE NEXT DAY VEHICLE STALLED AGAIN WHILE COMING TO A STOP. DEALER WAS UNABLE TO CORRECT THE PROBLEM, WHICH HAS BEEN PASSED ON TO THE MANUFACTURER, AND NO RESPONSE WAS RECEIVED AT THIS TIME.*AK
ON JUNE 28, 2004, WHILE DRIVING BETWEEN 25 TO 30 MPH, THE SPEED DROPPED TO 5 MPH. THE CONSUMER DEPRESSED THE GAS PEDAL AND THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS TAKEN TO THE DEALER, AND THE MECHANIC FOUND NOTHING WRONG. ON JULY 4, 2004, WHILE DRIVING BETWEEN 45 TO 50 MPH SPEED DROPPED TO 5 MPH AND SUDDENLY THE VEHICLE ACCELERATED FROM 5 TO 70 MPH IN LESS THAN 10 SECONDS. THE VEHICLE WAS TOWED TO THE DEALERSHIP, AFTER SEVERAL ATTEMPTS TO FIX THE PROBLEM VEHICLE WAS STILL AT THE DEALERSHIP. *AK THE DEALER REPAIRED THE VEHICLE BY REPLACING THE ENTIRE COMPUTER SYSTEM. *SC *JB
I PURCHASED A NEW SUBARU LEGACY OUTBACK, ON 4/28/04. [XXX] ON MAY 26, I ENTERED THE CAR USING THE KEYLESS ENTRY, BUT I COULD NOT START THE CAR AS THE BATTERY POWER WAS LOW. SO I TRIED TO EXIT THE CAR BUT THE DOOR ON THE DRIVER SIDE WOULD NOT OPEN FROM THE INSIDE EVEN WHEN I TRIED TO MANUALLY UNLOCK THE DOOR. THE OTHER FRONT DOOR AND THE BACK DOORS COULD NOT BE OPENED EITHER. I WAS TRAPPED INSIDE THE CAR WITH NO AIR OR POWER. FORTUNATELY I WAS ABLE TO CALL A PASSERBY'S ATTENTION AFTER 15 MINUTES AND HE COULD OPEN THE CAR FROM THE OUTSIDE WITHOUT PROBLEMS. THIS COULD HAVE BEEN A POTENTIALLY DANGEROUS SITUATION AS ONE COULD ASPHYXIATE INSIDE THE CAR IF HELP IS NOT EASILY AVAILABLE. LATER THE CAR COULD BE STARTED BY JUMP STARTING IT SUGGESTING THAT THE BATTERY POWER WAS LOW. BUT WHAT WAS OF MAJOR CONCERN WAS THAT THE DOORS WOULD NOT OPEN FROM INSIDE MANUALLY IF THE BATTERY WAS NOT ACTIVE. I THINK THIS PROBLEM MAY BE UNIQUE TO MY CAR AS SUBARU SAYS THAT THEY SHOULD OPEN MANUALLY AS WELL. YET, CONSIDERING THE POTENTIAL DANGER OF THIS FLAW, IT IS WORTH TRACKING AND CHECKING WITH THE PUBLIC AT LARGE FOR SIMILAR PROBLEMS WITH SUBARU CARS. ALSO SURPRISINGLY, THE HATCH TOO DOES NOT HAVE ANY METHOD OF OPENING FROM INSIDE THE AUTO IN CASE ONE IS TRAPPED. I THINK THIS IS A MAJOR FLAW AS EVEN TRUNKS CAN NOW BE OPENED FROM THE INSIDE AND ALL HATCHBACKS SHOULD HAVE A INDEPENDENT WAY OF OPENING FROM THE INSIDE IN CASE ONE IS TRAPPED INSIDE THE CAR. *JB UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
WHILE DRIVING VEHICLE SPUTTERED AND STALLED. CONSUMER COULDN'T SHIFT THE VEHICLE INTO DRIVE, AND COULDN'T REMOVE THE KEY FROM THE IGNITION. DEALER HAS REPLACED THE ALTERNATOR AND THE BATTERY, BUT THE PROBLEM STILL OCCURS. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .