RoadVitals

2002 Suzuki Grand Vitara XL7 Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
26
Latest Oct 29, 2020
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
12
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2002 Suzuki Grand Vitara XL7, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Tires & wheels720.6%
  • Engine617.6%
  • Driver assistance617.6%
  • Suspension411.8%
  • Electrical38.8%
  • Fuel system25.9%
  • Visibility12.9%
  • Powertrain (other)12.9%
  • Seat belts12.9%
  • Steering12.9%
  • Transmission12.9%
  • Airbags12.9%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

7
reports

From owner reports, verbatim

TL*THE CONTACT OWNS A 2002 SUZUKI GRAND VITARA XL-7. THE VEHICLE HAS BRIDGESTONE DUELER H/T 687 (NA) TIRES, SIZE P235/60R17. THE CONTACT PURCHASED THE SET OF TIRES TWO YEARS AGO. CURRENTLY, THE TWO FRONT TIRES ARE DETERIORATING FROM THE INSIDE. THE REMAINING TREAD DEPTH WAS 1/8 AND 1/16. THE TIRE FAILURE MILEAGE WAS 25,000 AND THE VEHICLE CURRENT AND FAILURE MILEAGES WERE 77,130.

NHTSA ID 10274879 · filed Jun 24, 2009

I WAS TRAVELING ON I-10 EASTBOUND NEAR TALLAHASSEE, FL GOING APPROXIMATELY 70 MPH WHEN MY CAR BRIEFLY SHOOK/VIBRATED. I LET OFF THE GAS PERPLEXED WHEN I HEARD WHAT SOUNDED LIKE AN EXPLOSION. MY CAR CAREENED TO THE LEFT AND WITH A DEATH GRIP ON THE STEERING WHEEL, I TRIED TO CONTROL THE VEHICLE. I MOVED BACK AND FORTH ACROSS THE 2 LANES OF INTERSTATE AT LEAST TWICE BEFORE GAINING CONTROL. PARTS OF TIRE AND PLASTIC WERE FLYING BEHIND ME. I PULLED OVER TO THE SIDE OF THE ROAD AT MILE MARKER 193. IT TOOK A FEW MINUTES FOR ME TO GET MY COMPOSURE. I WAS CRYING, SHAKING AND VERY SCARED. WHEN I FELT CALM AND SAFE ENOUGH TO GET OUT OF THE VEHICLE, I SAW THAT MY TIRE HAD COMPLETELY SEPARATED BUT WAS NOT EVEN FLAT. THE FORCE WAS SO GREAT, IT RIPPED OUT ALL MY TIRE GUARD, IT TORE MY FENDER, MY BUMPER WAS TOUCHING THE GROUND AND I COULD SEE PIECES OF DEBRIS ON THE INTERSTATE. *TR

NHTSA ID 10204536 · filed Oct 1, 2007

Too few reports in this category for a page of its own — they appear in the full complaint list.

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

6
reports

From owner reports, verbatim

WHEN I PUSH ON GAS IT DOESN'T EXCELLERATE. MAKE A GRINDING NOISE ON LOWER DRIVERS SIDE OF ENGINE. I SMELL SOMETHING BURNING.

NHTSA ID 11143858 · filed Oct 29, 2018

KEEP HAVING A OIL LEAK FROM THE VALUE COVER GASKET. I HAVE HAD IT FIX BEFORE AND NOW IT IS LEAKING AGAIN ON MY MOTOR AND IS SMOKING WHILE DRIVING IT. THE PLACE SAYS THEY ONLY GIVE ME A 1 YR WARRANTY . IT HAS COST ME OVER $500 BEFORE TO FIX AND NOW THE SAME . NEED TO KNOW IF THERE WERE A RECALL. FIRST DATE OF PROBLEM WAS 1/28/2013 AND NOW THE SAME PROBLEM.

NHTSA ID 10925059 · filed Nov 8, 2016

Too few reports in this category for a page of its own — they appear in the full complaint list.

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

6
reports

From owner reports, verbatim

WHEN I PUSH ON GAS IT DOESN'T EXCELLERATE. MAKE A GRINDING NOISE ON LOWER DRIVERS SIDE OF ENGINE. I SMELL SOMETHING BURNING.

NHTSA ID 11143858 · filed Oct 29, 2018

DT: THE CONTACT STATED VEHICLE SURGED FORWARD. WHEN DEPRESSING THE BRAKES THE VEHICLE CONTINUED TO MOVE FORWARD. THE VEHICLE WAS INVOLVED IN TWO CRASHES AS A RESULT OF THE SURGING. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION OVER FIFTY TIMES. THERE HAS BEEN NO DETERMINATION AS TO THE CAUSE OF THE PROBLEM. *AK

NHTSA ID 10143565 · filed Nov 23, 2005

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

4
reports

From owner reports, verbatim

I WAS DRIVING DOWN THE ROAD FROM WORK AND I WAS ONLY GOING 40MPH AND MY CAR ALL OF SUDDEN STARTED SHAKING AND THE STEERING WHEEL WAS OUT OF CONTROL AND FINALLY GOT CONTROL OF IT AND SLOWED DOWN AND STOPPED AND NOTICED THE CROSS MEMBER WAS BROKE. IT WASN'T LIKE THAT WHEN I BOUGHT IT. NOW I HAVE A CAR THAT I'M PAYING FOR AND CAN'T DRIVE IT CAUSE IT DANGEROUS. *TR

NHTSA ID 10680354 · filed Feb 1, 2015

I WAS TRAVELING ON I-10 EASTBOUND NEAR TALLAHASSEE, FL GOING APPROXIMATELY 70 MPH WHEN MY CAR BRIEFLY SHOOK/VIBRATED. I LET OFF THE GAS PERPLEXED WHEN I HEARD WHAT SOUNDED LIKE AN EXPLOSION. MY CAR CAREENED TO THE LEFT AND WITH A DEATH GRIP ON THE STEERING WHEEL, I TRIED TO CONTROL THE VEHICLE. I MOVED BACK AND FORTH ACROSS THE 2 LANES OF INTERSTATE AT LEAST TWICE BEFORE GAINING CONTROL. PARTS OF TIRE AND PLASTIC WERE FLYING BEHIND ME. I PULLED OVER TO THE SIDE OF THE ROAD AT MILE MARKER 193. IT TOOK A FEW MINUTES FOR ME TO GET MY COMPOSURE. I WAS CRYING, SHAKING AND VERY SCARED. WHEN I FELT CALM AND SAFE ENOUGH TO GET OUT OF THE VEHICLE, I SAW THAT MY TIRE HAD COMPLETELY SEPARATED BUT WAS NOT EVEN FLAT. THE FORCE WAS SO GREAT, IT RIPPED OUT ALL MY TIRE GUARD, IT TORE MY FENDER, MY BUMPER WAS TOUCHING THE GROUND AND I COULD SEE PIECES OF DEBRIS ON THE INTERSTATE. *TR

NHTSA ID 10204536 · filed Oct 1, 2007

Too few reports in this category for a page of its own — they appear in the full complaint list.

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

3
reports

From owner reports, verbatim

WHEN I PUSH ON GAS IT DOESN'T EXCELLERATE. MAKE A GRINDING NOISE ON LOWER DRIVERS SIDE OF ENGINE. I SMELL SOMETHING BURNING.

NHTSA ID 11143858 · filed Oct 29, 2018

STARTED MY VEHICLE AND NOTICED A BURNING SMELL. BACKED OUT OF MY GARAGE AND THE BACK DOOR ARM REST WAS SMOKING. SHUT THE CAR OFF AND PUT OUT FIRE. CALLED THE SUZUKI SHOP AND THEY HAD ME DRIVE IT IN. MY ELECTRICAL WARRANTY WAS EXPIRED. THEY REPLACED FUSE, SWITCH, HANDLE AND WIRE COMP. ON THE REAR DOOR. $561.00 LATER I PICKED UP THE VEHICLE. *NM

NHTSA ID 10158644 · filed May 31, 2006

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

2
reports

From owner reports, verbatim

DAMAGES TO MY SUV BECAUSE THE COMPANY HAVEN'T SENT THE RECALLS FOR MY SUV TO REPLACE SOME PART OF THE SUV. *NM

NHTSA ID 10157819 · filed May 18, 2006

I HAVE A 2002 XL7 WITH 11,000 MILES TIRES ALREADY HAVE NO TREAD, I ALSO HAVE PROBLEMS WITH PASSENGER SIDE WINDOW MAKING AN AWFUL NOISE. SOMETIMES WHEN I GIVE IT GAS IT DOESN'T RESPOND AND WILL JUST PLAIN GIVE OUT ON ME... I SUGGEST NO ONE BUY ONE PLEASE IT GIVES SUV'S A BAD NAME. IF ANYONE HAS INFO ON MY PROBLEMS PLEASE CONTACT ME.*AK

NHTSA ID 10048795 · filed Nov 29, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

1
report

From owner reports, verbatim

I PURCHASED A VEHICLE IN FEB. 2002 FROM CORPORATE MOTORS DBA SUZUKI OF HAYWARD CA. THROUGH ADDISON AVENUE CREDIT UNION HELD AT HP CORPORATE IN PALO ALTO, CA. ON MAY 17TH 2002 MY NEW SUZUKI XL7-4WD BLEW A HEAD GASKET @ 4,057 MILES. IT WAS TOWED TO THE SAN JOSE BOB LEWIS SUZUKI DEALER. WOULD NOT PROVIDE A CURTSEY LOANER AND DUE TO PARTS NOT IN STOCK IT TOOK THREE WEEKS BEFORE I RECEIVED MY XL7 BACK.ON MAY 15TH 2003, I TOOK IT IN FOR A MAINTENANCE INSPECTION AT SUNNYVALE FOREIGN CAR SERVICE. AT THIS TIME THE MILEAGE WAS 17,956. ALL WENT WELL, BUT WAS STRONGLY RECOMMENDED THAT I GET ALL NEW TIRES SOON, TIRES WORN.ON JULY 2ND THE CHECK ENGINE SOON LIGHT CAME ON. I TOOK IT BACK TO SUNNYVALE FOREIGN CAR SERVICE, AND THEY DID A DIAGNOSTIC CHECK. THE READING STATED A PROBLEM WITH THE ENGINE COOLANT. THE MECHANIC STATED THAT THE VALVE HEAD WILL NEED TO BE REPLACED, AND THAT I SHOULD TAKE IT BACK TO THE DEALER SINCE IT IS STILL UNDER WARRANTY.MONDAY JULY 7TH 2003, TOOK IT TO CORPORATE MOTORS DBA SUZUKI OF HAYWARD. PRIOR BEFORE TAKING, I CHECKED ON RECALLS AND COMPLAINTS @ WWW.NHTSA.DOT.GOV ON SUZUKI GRAND VITARA XL7. PRINTED OUT LISTING AND GAVE A COPY TO THE CUSTOMER SERVICE DEPARTMENT. ALSO NO CURTSEY LOANER WAS PROVIDED.WINDSHIELD RECALL/SUSPENSION/TIRES AND STEERING/ENGINE AND ENGINE COOLING.THURSDAY JULY 10, 2003 SPOKE WITH VICTOR FLORES; HE INFORMED ME THAT THEY WERE GOING TO REPLACE BOTH HEAD GASKETS. THE WORK DONE FROM SAN JOSE BOB LEWIS ON THE BLOWN HEAD GASKET ON MAY 17TH 2002 DID NOT USE THE NEW REPLACEMENT PARTS. THE TIRES WERE WORN BUT NOT ABLE TO REPLACE THEM. NO MENTION ON WINDSHIELD RECALL. *AK

NHTSA ID 10025920 · filed Jul 11, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

1
report

From owner reports, verbatim

VEHICLE DEVELOPED A HUMMING NOISE IN THE DRIVE TRAIN. DEALER FIRST REPLACED AN AXLE BEARING. SECOND TIME REPLACED THE ENTIRE REAR, DRUM TO DRUM. THIRD TIME DEALER SAID THEY DIDN'T HEAR THE NOISE EVEN THOUGH THERE WAS NO CHANGE FROM THE SECOND TIME WHEN THEY REPLACED THE ENTIRE REAR.

NHTSA ID 10086700 · filed Aug 12, 2004

Too few reports in this category for a page of its own — they appear in the full complaint list.

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

1
report

From owner reports, verbatim

I AM SENDING THIS TO YOU SO MAYBE YOU CAN HELP ME. MY HUSBAND AND I PURCHASED A SUZUKI GRAND VITARA XL-7 3 YEARS AGO. MY XL-7 MANUFACTURES DATE IS 4/02. THE BUCKLE THAT SLIDES ON THE SEAT BELTS IS RUBBING ON THE SEAT BELTS AND TEARING MY SEAT BELTS. ALL MY REAR SEAT BELTS ARE RUINED. TWO OF THE ARE COMPLETELY IN HALF AND ONE IS HANGING ON ONLY BY A FEW STRANDS AND THE LAST IS JUST STARTING TO TEAR. I HAVE CONTACTED SUZUKI AND HAVE TAKEN IT TO HAVE AN INSPECTION ON THEM AND I FOUND OUT TODAY THAT SUZUKI IS GOING TO DO NOTHING ABOUT THIS PROBLEM. IF YOU SEE THE SEAT BELTS YOU CAN TELL IT IS OBVIOUSLY FROM THE BUCKLE. THIS IS MY ONLY FAMILY VEHICLE WE HAVE AND WE ARE A FAMILY OF 4. I HAVE A 1980 VEHICLE AND HAVE NEVER HAD A PROBLEM WITH THE SEAT BELTS AND ANY OTHER VEHICLE I HAVE EVER HAD I NEVER HAD THIS PROBLEM. CAN YOU PLEASE HELP ME? *NM

NHTSA ID 10157696 · filed May 17, 2006

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

1
report

From owner reports, verbatim

VEHICLE WONDERS LEFT AND RIGHT ON ROAD. TOOK VEHICLE TO DEALER , AND THEY PERFORMED A FRONT END ALIGNMENT. VEHICLE STILL THE SAME PROBLEM. *JB

NHTSA ID 10023688 · filed Jun 24, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

1
report

From owner reports, verbatim

THE CONSUMER STATED THAT SHE HEARD A SQUEALING SOUND UNDER THE HOOD WHILE MAKING A SHARP RIGHT TURN. OCCASIONALLY AFTER THE SOUND, THE STEERING CONTROL WOULD NOT BE THERE. THE CONSUMER SPOKE TO DEALER, WHO STATED THEY WORKED ON THE TRANSMISSION AND CHANGED THE OIL.

NHTSA ID 10118825 · filed May 2, 2005

Too few reports in this category for a page of its own — they appear in the full complaint list.

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

1
report

From owner reports, verbatim

TL* THE CONTACT OWNS A 2002 SUZUKI GRAND VITARA XL7. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, HE LOST CONSCIOUSNESS AND CRASHED INTO A POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S HEAD STRUCK THE STEERING WHEEL COLUMN AND FRONT WINDSHIELD. THE CONTACT SUSTAINED BRUISES TO THE CHEST AREA AND A SLIGHT CONCUSSION THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 230,000.

NHTSA ID 10596451 · filed Jun 5, 2014

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .