2003 Suzuki Grand Vitara XL7 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2003 Suzuki Grand Vitara XL7, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes531.3%
- Electrical425.0%
- Driver assistance318.8%
- Body & structure16.3%
- Suspension16.3%
- Transmission16.3%
- Visibility16.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
THE BRAKE AND GAS PEDAL ARE AT THE PROPER ELEVATION TO PRESS THEM SIMULTANEOUSLY WITH ONE FOOT. BECAUSE IT IS REAR WHEEL DRIVE AND ANTI-LOCK BRAKES, THE CAR SPEEDS UP WHEN THAT HAPPENS. THIS IS A TYPICAL ENGINEERING FLAW THAT HAPPENS WITH MANY VEHICLES ("HE THOUGHT HE WAS STEPPING ON THE BRAKE WHEN HE RAN INTO THE CROWD OF PEOPLE..."). THE FRONT ANTI-LOCK BRAKES RELEASE WHEN THE REAR WHEELS WANT TO KEEP TURNING. WITH REGULAR BRAKES, ONE CAN STILL OVERCOME THE FORCE OF THE ENGINE AND STOP A CAR. I RAN INTO A HOUSE TRAILER BECAUSE OF THE CAR ACCELERATED WHEN I STEPPED ON THE BRAKE! THE PROBLEM CAN BE ENGINEERED OUT. I HAVE NOT YET FOUND A WAY TO DISSEMINATE THIS INFORMATION TO ANY NATIONAL SAFETY COMMITTEE. IT IS PROBABLY A COMMON PROBLEM FOR PEOPLE WHO USE ONE FOOT ON THE BRAKE AND THE OTHER FOOT ON THE GAS.
I WAS DRIVING MY CAR HOME FROM THE PARK IT WAS RAINING A LITTLE BIT SUDDENLY MY STEERING WHEEL STAR GOING THE LEFT, I HIT THE BRAKE AND THE LEFT SIDE OF MY CAR FALL DOWN AND THE CAR STOP COMPLETELY, I CHECK THE WHEEL AND IT WAS ABOUT TO COME OUT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
I HAD BOUGHT A USED SUZUKI AUTO FROM ENTERPRISE RENTAL CARS. IN MID-JUNE 2005 I WAS RETURNING TO PHILA. ON I-95 AFTER TAKING MY DAUGHTER TO CAMP IN MASSACHUSETTS. JUST OUTSIDE DARIEN, CONN. ALL THE POWER ON THE CAR JUST SHUT DOWN COMPLETELY. AN 18-WHEELER WAS BARRELING DOWN ON ME IN THE CENTER LANE BUT FORTUNATELY FOR ME THE LANE TO MY RIGHT WAS EMPTY AND THE SHOULDER WAS WIDE ENOUGH FOR ME TO PULL OVER. AFTER SPENDING THE NIGHT IN DARIEN AND HAVING A REPAIR SHOP TOW THE CAR, THE MECHANIC SAID THERE HAD BEEN A BLOWN FUSE. HE REPLACED THE FUSE AND GAVE ME A SPARE AND INSTRUCTIONS ON HOW TO REPLACE IT IF I NEEDED TO ON MY WAY HOME. AFTER I GOT BACK TO PHILA., I TOOK THE CAR TO MY NEAREST SUZUKI DEALER. THE MECHANIC FOUND THE PROBLEM WHICH HE SAID WAS THE SUBJECT OF A RECALL THE PREVIOUS YEAR AND THAT ENTERPRISE HAD NEVER TAKEN THE VEHICLE IN TO FIX THE PROBLEM. THE PROBLEM, BY THE WAY, WAS THAT A WIRES RUBBER COATING HAD BEEN ABRADED DUE TO RUBBING AGAINST THE CHASSIS OF THE CAR. ONCE THE WIRE WAS EXPOSED, ITS TOUCHING THE METAL FRAME CAUSED THE ELECTRICAL SYSTEM (INCLUDING THE ACCELERATOR) TO SHUT DOWN COMPLETELY. I DON'T FAULT SUZUKI BUT RATHER ENTERPRISE CAR RENTALS FOR NOT ALLOWING THE CAR TO BE SERVICED BY SUZUKI WHEN THEY WERE GIVEN THE RECALL NOTICE AND THEN SELLING IT TO ME WITHOUT TELLING ME ANYTHING ABOUT THE RECALL OR WHAT THEY DID ABOUT THE RECALL.. AFTER I GOT BACK TO PHILA., I TOOK THE CAR TO MY NEAREST SUZUKI DEALER. THE MECHANIC FOUND THE PROBLEM WHICH HE SAID WAS THE SUBJECT OF A RECALL THE PREVIOUS YEAR AND THAT ENTERPRISE HAD NEVER TAKEN THE VEHICLE IN TO FIX THE PROBLEM. THE PROBLEM, BY THE WAY, WAS THAT A WIRES RUBBER COATING HAD BEEN ABRADED DUE TO RUBBING AGAINST THE CHASSIS OF THE CAR. ONCE THE WIRE WAS EXPOSED, ITS TOUCHING THE METAL FRAME CAUSED THE ELECTRICAL SYSTEM (INCLUDING THE ACCELERATOR) TO SHUT DOWN COMPLETELY. *TR
FAILURE ON BRAKES, ACCELERATOR, ALARM, LIGHTS AND PROBLEMS WITH THE CARPET. *MR THE BRAKES AND ACCELERATOR WERE RECALLED. THE BRAKES MADE A LOUD NOISE WHEN TURNING THE STEERING WHEEL. THE ALARMED FAILED. THE VEHICLE HAS BEEN TAKEN TO THE DEALER ABOUT TEN TIMES IN REFERENCE TO THE ALARM. THE DOOR AJAR CHIME DID NOT WORK. THE CARPET WAS LOOSE. THE CONSUMER HAD TO WAIT TWO MONTHS BEFORE IT WAS FIXED. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
PROBLEM WITH VEHICLE ACCELERATING BACKWARDS WHEN TRYING TO PARK. *MR THE VEHICLE HIT A STEEL BEAM. THE PROBLEM WAS DUE TO THE ACCELERATOR CABLE. (SUZUKI XL 7) *SC THE C ONSUMER STATED THE VEHICLE HAD JUST BEEN SERVICED FOR A RECALL REGARDING THE ACCELRATOR CABLE. *JB
FAILURE ON BRAKES, ACCELERATOR, ALARM, LIGHTS AND PROBLEMS WITH THE CARPET. *MR THE BRAKES AND ACCELERATOR WERE RECALLED. THE BRAKES MADE A LOUD NOISE WHEN TURNING THE STEERING WHEEL. THE ALARMED FAILED. THE VEHICLE HAS BEEN TAKEN TO THE DEALER ABOUT TEN TIMES IN REFERENCE TO THE ALARM. THE DOOR AJAR CHIME DID NOT WORK. THE CARPET WAS LOOSE. THE CONSUMER HAD TO WAIT TWO MONTHS BEFORE IT WAS FIXED. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
GAS DOOR HINGES RUST AND BREAK CAUSING THE DOOR TO FALL OFF. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
DT: THE BRAKES ARE SQUEAKING, AND THE TECHNICIAN CANNOT FIND THE CAUSE OF THE PROBLEM. THE BRAKE PADS WERE REPLACED AND WERE STILL SQUEAKING. THE FRONT SHOCKS WERE REPLACED, BUT THE TECHNICIAN SAID THE REAR SHOCKS NOT WORKING WELL, AND THIS WAS NORMAL. AIR CONDITIONER (A/C) WAS NOT COOLING. THE VEHICLE DOES NOT FEEL SAFE ANYMORE.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
TRANSMISSION SLIPS BETWEEN SECOND AND THIRD GEAR AT NORMAL OPERATING TEMPERATURE. THIS WAS INCONSISTANT BUT RECURRING PROBLEM WHICH USUALLY OCCURRED WHEN PULLING INTO TRAFFIC FROM A STOP. THE TRANSMISSION WOULD SLIP UNDER ACCELERATION AND NOT SHIFT INTO THIRD GEAR UNTIL STOPPED ACCELERATING. THIS CIRCUMSTANCE CREATED A SAFETY HAZARD WHILE ATTEMPTING TO MERGE INTO TRAFFIC. THE VEHICLE WAS BROUGHT TO THE DEALER AND THE TRANSMISSION WAS REPLACED UNDER WARRANTY. THE SERVICE ANALYST AND TECHNICIAN COULD NOT CONFIRM THE CAUSE OF THE PROBLEM , BUT ACKNOWLEDGED THIS WAS A RECURRING PROBLEMS W/ THIS TYPE OF TRANSMISSION SINCE THE 2000 MODEL YEAR AND CONTINUES THROUGH THE 2003 MODEL YEAR. A TSB REGARDING THIS TYPE OF PROBLEM HAS NOT BEEN ISSUED.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
I BOUGHT THIS VEHICLE FROM A SUZUKI DEALER ON LONG ISLAND, 14 MONTHS AFTER I BOUGHT A SUZUKI 2003 AERIO SX AWD, FROM THE SAME DEALER. THE AERIO HAD LOUD HUMMING IN THE REAR OF THE CAR. BROUGHT IT BACK 3 TIMES BEFORE THEY HAD A FACTORY REP TELL THEM THAT THE REAR DIFFERENTIAL WAS DEFECTIVE. THEY REPLACED IT, AND ALTHOUGH THE HUMMING WAS GONE, THERE WAS A TERRIBLE VIBRATION WHEVER I STEPPED ON THE GAS. BROUGHT IT BACK 2 TIMES BEFORE THEY SAID THAT THE ENGINE MOUNTS WERE DEFECTIVE. THEY ORDERED THE PARTS IN EARLY NOVEMBER, AND SAID THEY WERE ON BACKORDER. THIS IS A 2003 CAR !!! I WENT BACK TO THE DEALER, AND THEY MADE ME A "GREAT" DEAL. THEY SOLD ME THIS 2003 XL7 WITH 11206 MILES. AS I DROVE THE CAR HOME, I NOTICED A VERY SEVERE WIND NOISE COMING FROM THE LOWER LEFT SIDE OF THE WINDSHIELD, AND A WHINING TYPE NOISE WHEN FIRST STEPPING ON THE GAS. AGAIN, THIS IS A 2003 CAR. THIS WAS 12/22/03. I CALLED THE DEALER AND SAID THAT I WOULD DROP IT OFF AFTER CHRISTMAS. I DID, AND THEY SAID A FACTORY REP DROVE THE CAR AND SAID THERE WAS NOTHING WRONG. HOW CAN SUZUKI SELL CARS THAT SEEM TO HAVE THESE "NORMAL PROBLEMS" ? WELL I'M ONLINE AND TRYING TO FIND INFORMATION ABOUT THIS CAR, AND FIND OUT THAT THE CAR WAS BOUGHT BY THE DEALER AT AN AUCTION IN COLORADO. THEN I GO ON YOUR WEBSITE AND FIND THE RECALL ABOUT THE WINDSHIELD PROBLEM. I AM AFRAID TO DRIVE THIS CAR. OBVIOUSLY THIS MUST BE THE AIR I FEEL RUSHING IN AT THE BOTTOM OF THE WINDSHIELD. I CAN'T BELIEVE THIS. I AM BRINGING THE CAR BACK TO THE DEALER TOMORROW. I AM VERY AFRAID TO DRIVE IT. THE "GREAT" DEAL WITH THE XL7 NOW COSTS ME MORE MONEY EVERY MONTH AND HIS "MISTAKE" ADDED ANOTHER YEAR ONTO MY PAYMENTS. IS THERE SOMEONE I CAN GO TO ABOUT THIS, EVEN THOUGH IT'S BEEN 3 WEEKS SINCE IT WAS PURCHASED ? THIS IS REALLY NOT FAIR. NOW I HAVE TO WORRY THAT MY WINDSHIELD WILL POP AND I COULD BE SERIUOSLY INJURED OR DIE IF I'M IN AN ACCIDENT ??? I THINK NOT. ALL BECAUSE I BOUGHT SUZUKI. THANKS, CINDY BAEYENS. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .