2012 Suzuki SX4 Owner Complaints

The contact owns a 2012 Suzuki SX4. The contact stated while the vehicle was parked and the engine was running, the air bags independently deployed. The contact stated that the failure had occurred while the contact was on the outside of the vehicle, removing items from the rear seat on the rear passenger's side of the vehicle. The contact stated that the rear seat lever was lifted to lower the rear seat, and the front driver's side curtain air bag, and the rear passenger's side pillar air bag independently deployed. The failure occurred instantly when the rear seat was lowered. There was a loud sound but no smoke. The contact fell to the ground when the air bags deployed. The front passenger's seat belt was latched at the time; however, the front passenger's seat was unoccupied. The front passenger's seat belt became inoperable after the failure. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 153,750.

NHTSA ID

11717298

Incident

Feb 9, 2026

Mileage

153,750 mi

The contact owns a 2012 Suzuki SX4. The contact stated while driving at approximately 73 MPH, the vehicle became difficult to maneuver. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously serviced under an undisclosed NHTSA recall that was associated with the failure. The failure mileage was approximately 121,000.

NHTSA ID

11641336

Incident

Feb 2, 2025

Mileage

121,000 mi

The airbag sensor in the passenger seat failed. There is a known Supplemental Restraint System issue/recall in 2007-2011 Suzuki SX4s, however there has not been a recall for the 2012 model despite this being an issue beyond the aforementioned years. Affected vehicles may develop an electrical circuit disconnection within the front passenger sensing system sensor mat that is built into the front passenger seat bottom cushion. The disconnection is due to repeated flexing of the sensor mat from use of the front passenger seat. If this condition occurs, the “AIR BAG” light in the instrument cluster and, the front passenger’s seat belt reminder light will come on. Also, the “PASS AIR BAG OFF” indicator light will remain off because the front passenger air bag will remain enabled. In a frontal impact of significant magnitude, the front air bag will deploy with full force - even with a child, or small adult, in the front seat. Air bag deployment with a child or small adult in the front passenger seat increases the risk of severe injury or death to that occupant. Replacement front seats are backordered, likely because of the recall in 2007-2011 vehicles, and despite placing an order for a new seat in May 2023, I have been waiting 9 months for a pallet to ship from Suzuki. Given the danger of traveling with a passenger given the vehicle's condition, and the fact that this was a known issue for the 5 prior years of this vehicle, this is an unacceptable amount of time to wait for a replacement part, and this should be investigated as a potential necessary recall for 2012 Suzuki SX4s.

NHTSA ID

11572611

Incident

May 1, 2023

2012 SUZUKI SX4. CONSUMER WRITES SEEKING REIMBURSEMENT FOR POWER STEERING PUMP SAFETY RECALL.

NHTSA ID

11422596

Incident

Jun 28, 2021

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT STATED WHILE DRIVING 55 MPH, THE FRONT PASSENGER'S SIDE SEAT WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SARASOTA MITSUBISHI (6826 S TAMIAMI TRAIL, SARASOTA, FL 34231) WHERE IT WAS DIAGNOSED AS PASSENGER SIDE SEAT BOTTOM MALFUNCTION. THE DEALER INFORMED THE CONTACT THAT THE FRONT PASSENGER'S SIDE SEAT NEEDED TO BE REPLACED HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT CONTACTED THE MANUFACTURER AND WAS INFORMED THAT HE WOULD RECEIVE A CALLBACK HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 46,000.

NHTSA ID

11399704

Incident

Feb 1, 2021

Mileage

46,000 mi

I WAS SENT A RECALL NOTICE FOR MY CAR AND THE PROBLEM IS THAT THE SERVICE PROVIDER THAT IS NEAR MY HOME HAS CLOSED DOWN AND THE OTHER ONE THAT IS ON THE LIST IS 50 MILES AWAY FROM MY HOME. ALL OTHER PLACES ARE OUT OF MY STATE. HELP

NHTSA ID

11397103

Incident

Oct 23, 2018

NOTHING YET. I CONTINUE TO GET RECALL NOTICED BUT NO ONE HAS PARTS FOR IT ANYMORE AND CAN'T GET THEM IN. THE CAR IS DRIVABLE BUT I WORRY ABOUT AN INCIDENT HAPPENING ONE DAY

NHTSA ID

11342373

Incident

Feb 1, 2020

2012 SUZUKI SX4. CONSUMER WRITES IN REGARDS TO DEFECTIVE POWER STEERING PUMP. *LD *JS

NHTSA ID

11299841

Incident

Jan 21, 2020

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11290308

Incident

Oct 25, 2019

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT CALLED NHTSA REGARDING NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING). WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE STARTED TO RATTLE UNCONTROLLABLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

NHTSA ID

11278404

Incident

Nov 5, 2018

Mileage

36,000 mi

I WAS NOTIFIED OF A SECOND RECALL (18V-804) OF THE POWER STEERING AT THE END OF 2018 STATING THAT THE POWER STEERING MAY GO OUT UNDER REALLY COLD CONDITIONS. I LIVE IN MINNESOTA, THERE IS NO WAY TO AVOID THE COLD! MY POWER STEERING WENT OUT ON JANUARY 18, 2019. I COULD NO LONGER HOLD OUT AND GOT SOMETHING FIXED ON IT BUT IT HAS GONE OUT AGAIN. OUR MECHANIC IS NOW TELLING ME IT IS A HAZARD TO DRIVE BECAUSE THE POWER STEERING FLUID HAS LEAKED ALL OVER AND COULD CAUSE A FIRE. SUZUKI HAS YET TO SEND ANY NEW INFORMATION AND IS USELESS WHEN I CALL THEM (TODAY THE PHONE JUST KEPT RINGING WHEN I TRIED).

NHTSA ID

11267941

Incident

Jan 18, 2019

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING LOST POWER. THE DEALER WAS NOT CALLED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11254412

Incident

Mar 9, 2019

Mileage

100,000 mi

DURING THE POLAR VORTEX, THE POWER STEERING WENT OUT.

NHTSA ID

11240199

Incident

Jan 28, 2019

Mileage

80,000 mi

CAMPAIGN NUMBER 18V804000, SUZUKI HAS NO PLAN TO CORRECT POWER STEERING ISSUE. I HAD IT FIXED MYSELF AND SENT SUZUKI A COPY OF THE BILL REQUESTING REPAYMENT, DENIED BECAUSE OF A USED PART INSTALLED. I SPOKE WITH SUZUKI HEADQUARTERS AND THE CAR DEALERSHIP I BOUGHT THE CAR FROM NEW, THEY WERE NO HELP.

NHTSA ID

11210249

Incident

Apr 24, 2019

Mileage

75,000 mi

STEERING:HYDRAULIC POWER ASSIST:PUMP, THERE WAS A RECALL AND I CALLED SUZUKI AND ALL THEY DO I HANG UP ON ME. *TR

NHTSA ID

11182775

Incident

Nov 29, 2018

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. WHILE DRIVING 60 MPH, THE RPMS INCREASED AND THE CONTACT PULLED THE VEHICLE OFF THE ROAD. AFTERWARDS, THE VEHICLE WOULD ONLY REACH 20 MPH. THE VEHICLE WAS TOWED TO SUBARU OF WICHITA (11610 E KELLOGG DR N, WICHITA, KS 67207, (316) 264-7777) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIRS WERE COMPLETED; HOWEVER, THE DEALER STATED THAT THE TRANSMISSION CONTROL MODULE WAS NOT READING THE COMPUTER INSIDE THE TRANSMISSION, WHICH ALSO NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE DEALER PERFORMED AN OIL CHANGE ON THE VEHICLE SEVEN DAYS PRIOR TO THE FAILURE. THE VEHICLE WAS CURRENTLY IN THE DEALER'S POSSESSION AND HAD NOT BEEN REPAIRED AGAIN. THE FAILURE MILEAGE WAS 168,806.

NHTSA ID

11174811

Incident

Jan 22, 2019

Mileage

168,806 mi

RECALL FOR GEAR SHIFT LEVER REPLACED WITH DEFECTIVE GEAR SHIFT LEVER THAT CAN BE BUMPED INTO REVERSE WHILE IN DRIVE.

NHTSA ID

11072796

Incident

Dec 27, 2017

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT STATED THAT THE TACHOMETER AND SPEEDOMETER WERE STRUCTURALLY UNSOUND AND MOVED OUT OF POSITION. THE CONTACT WAS UNABLE TO DETERMINE THE CORRECT INFORMATION ON THE INSTRUMENT PANEL/CLUSTER. THE CONTACT WAS UNCERTAIN IF THERE WAS AN INTERNAL SHORT OR FRACTURE. THREE DEALERS WERE CONTACTED: ADVANTAGE SUZUKI (760 CENTRAL AVE, ALBANY, NY 12206, (518) 482-0500, (WHICH IS PERMANENTLY CLOSED AND NOW GOES BY DESTINATION KIA, (518) 478-8036)), LINCOLN OF WAYNE (1910 NJ-23, WAYNE, NJ 07470, (973) 696-9700), AND MILFORD SUZUKI (500 6TH ST, MILFORD, PA 18337, (570) 296-2636). ALL THREE DEALERS INDICATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED AND THAT THEY HAD NEVER HEARD OF THIS TYPE OF FAILURE. IN ADDITION, THE VEHICLE WAS TEST DRIVEN BY AN INDEPENDENT CERTIFIED MECHANIC (MIKES AUTO CARE, 6 WEST MAIN STREET EXTENSION, GOSHEN, NY 10924, (845) 294-8284). THE CONTACT WAS UNCERTAIN IF A FAILURE COULD OCCUR DURING INCLEMENT WEATHER AND WHILE DRIVING AT A HIGH RATE OF SPEED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,036.

NHTSA ID

11041063

Incident

Oct 19, 2017

Mileage

87,036 mi

THE PASSENGER SIDE SEAT SENSOR HAS FAILED TO REGISTER A PASSENGER AND COMMUNICATE WITH THE COMPUTER. THIS WILL CAUSE THE AIRBAGS TO NOT DEPLOY AND CAN SERIOUSLY INJURE THE PASSENGER. SUZUKI WAS NOTIFIED AND REFUSES TO REPAIR THE ISSUE. INSTEAD THEY WANT OVER $2000 FOR A NEW SEAT. YEARS 2007 - 2011 HAD THE SAME ISSUE AND WAS RECALLED FOR THE EXACT SAME THING. PLEASE MAKE THEM ACCOUNTABLE AND DO A RECALL FOR THIS.

NHTSA ID

11000040

Incident

Jun 4, 2017

HELLO THE PASSAGER AIR BAG FAIL THERE IS A RECALL ON THIS ISSUE BUT I NEVER RECEIVED ONE ON MY CAR BUT A FEW OF MY FRIENDS RECEIVED THERE RECALL ON THERE SX4 2012 WHY DID NOT I RECEIVE MINE ? THIS IS A MATTER OF LIFE OR INJURY DEALERSHIP SAID SUZUKI SHOULD REPLACE BUT SUZUKI REFUSE TO DO ANYTHING. DEALERSHIP RAN THE HARD CODE AND THE PASSAGER SEAT MUST BE REPLACED

NHTSA ID

10927921

Incident

Nov 6, 2016

BOTH AIRBAGS FAILED AT THE SAME TIME I CONTACTED SUZUKI AND THEY REFUSE TO DO ANYTHING. FRIENDS OF MINE OWN SAME CAR AND THEY RECEIVED A RECALL I DID NOT.. TOOK CAR TO DEALERSHIP THEY CAN NOT FIGURE OUT WHY BOTH FAILED AT THE SAME TIME TOLD ME SUZUKI SHOULD REPLACE BOTH SEATS.. DRIVER AND PASSER SEAT.. AS THIS IS A MAJOR SAFETY ISSUE THAT COULD CAUSE DEATH OR INJURY AND THIS IS NOT PART OF MAINTENANCE OR WEAR ... THIS IS ABOUT SAVING LIVES,

NHTSA ID

10927604

Incident

Nov 6, 2016

THE MAT THAT YOU SIT ON THAT TURN ON THE SAFETY AIR BAGS FAILED CONTACTED SUZUKI THERE IS A RECALL BUT REFUSE TO FIX MINE.. FOUR OF MY FRIENDS OWN SAME CAR AND THEY RECEIVED THERE RECALL FROM SUZUKI ON THERE SX4 THIS IS A MAJOR SAFETY ISSUE WHICH COULD CAUSE INJURY OR DEATH

NHTSA ID

10927171

Incident

Nov 7, 2016

Mileage

120,000 mi

TAKATA RECALL I WAS IN AN ACCIDENT WHERE I REAR ENDED A CAR THAT WAS STOPPED AT A LIGHT ON A CITY STREET, SPEED LIMIT 25-35, GOING UPHILL. UPON IMPACT AIRBAGS DID NOT DEPLOY. THE FRONT OF MY CAR WAS SEVERELY CRUSHED HAVING GONE UNDER THE SUV. SPARE TIRE ON SUV SAVED MY LIFE. I BELIEVE THAT THE AIRBAGS SHOUD HAVE DEPLOYED.

NHTSA ID

10904649

Incident

Jun 20, 2016

Mileage

31,000 mi

I HAD MY CAR REPAIRED IN A RECALL IN JAN 2015 (ITS CODE IS VL). AFTER ABOUT ONE MONTH I FOUND SOMETIMES IT WAS DIFFICULT TO MOVE THE STICK OUT OF PARK. IT WAS A RANDOM ISSUE SO I DIDN'T TAKE IT SERIOUS AT THAT TIME. RECENTLY THE ISSUE HAPPENS MORE FREQUENTLY. I CALLED SUZUKI CUSTOMER SERVICE ON MARCH 28, 2016 AND THEY TOLD ME TO HAVE THE CAR DIAGNOSED AT A LOCAL AUTHORIZED DEALER. I WENT TO THE DEALER ON THE SAME DAY. THE DEALER TOLD ME THE PART THAT WAS REPLACED IN THE RECALL IN JAN 2015 NEEDS TO BE REPLACED AGAIN, BUT IT ALREADY PASSED THE WARRANTY WHICH IS ONE YEAR. I CALLED THE SUZUKI CUSTOMER SERVICE AGAIN AND THEY GAVE ME THE SAME ANSWER: THEY WARRANTY ON THAT PART ALREADY EXPIRED. I JUST FIND ON THE NATSA WEBSITE SUZUKI RELEASED A REVISED DOCUMENT (RCORRD-14V811-4872.PDF) ON FEB 18, 2015 SAYING THEY "HAVE RECEIVED REPORTS OF SHIFTING DIFFICULTY IN SOME SX4 VEHICLES AFTER THE RECALL REPAIR HAS BEEN PERFORMED." AND THEY RELEASED A REVISED TECHNICAL SERVICE BULLETIN (RCRIT-14V811-3386.PDF) ON FEB 27, 2015. MY CAR WAS REPAIRED IN JAN, 2015, AND AFTER THAT I DID NOT RECEVIE ANY NOTICE ABOUT THE REVISED TECHNICAL SERVICE BULLETIN. I THINK THE CAR ISSUE I AM HAVING IS DUE TO THEY DID NOT FOLLOW THE REVISED TECHNICAL SERVICE BULLETIN. AND I THINK SUZUKI SHOULD REPAIR IT AT NO CHARGE. THANKS

NHTSA ID

10852078

Incident

Mar 28, 2016

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

NHTSA ID

10822898

Incident

Jan 28, 2016