RoadVitals

2011 Thor Motor Coach Ace Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Nov 7, 2013
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Nov 7, 2013

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2011 Thor Motor Coach Ace. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Electrical
Filed Nov 7, 2013
Fire reported

I AM THE SERVICE MANAGER OF A MOTORHOME DEALERSHIP, WE STARTED HAVING ELECTRICAL ISSUES INCLUDING A FIRE UNDER THE DASH, BROKEN EQUIPMENT FOUND THAT THE FLOOR HAD DETACHED FROM THE SIDES AND ROOF OF THE MOTORHOME, IT IS HELD ON BY SMALL SCREWS ALONG THE WALL UNDER THE TRIM, AS YOU DROVE THE VEHICLE THE STRUCTURE MOVED UP AND DOWN ON THE FLOOR FOUR TO SIX INCHES, CAUSING NUMEROUS ELECTRICAL ISSUES, INCLUDING A FIRE, I HAVE TAKEN THIS PEACE OF EQUIPMENT APART TO THE POINT THAT I CAN WITH CERTAINTY SAY THAT THE ONLY THING HOLDING THE WALLS AND ROOF TO THE FLOOR AND FRAME ARE THESE SCREWS AND 85% OF THEM HAD BROKEN, I BELIEVE THAT IT WAS ONLY THE WALL SLIDER THAT KEPT THIS COACH TOGETHER, WE HAVE HAD TO REINFORCE THE WALLS AND DASH ASSY SO THAT THIS IS CORRECTED, I CONTACTED THOR MOTORCOACH AND THERE ONLY RESPONSE IS THIS VEHICLE IS NO LONGER IN WARRANTY, I WOULD NOT WRITE THIS IF I DID NOT BELIEVE THAT THIS MOTORCOACH BY DESIGN IS NOT DEFICIENT IN STRUCTURE FOR A ON HIGHWAY VEHICLE AND DANGEROUS TO ITS OCCUPANTS, IF WE WOULD NOT HAVE CAUGHT THIS, I CAN NOT EVEN THINK OF THE POSSIBLE RESULTS. *TR

NHTSA ID
10551453
Incident
Oct 2, 2012
Mileage
46,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .