RoadVitals

2017 Thor Motor Coach Ace Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Oct 2, 2019
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Apr 13, 2018

What this page shows

Our database holds 3 NHTSA owner-reported complaints for the 2017 Thor Motor Coach Ace. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–3 of 3

Body & structureInterior & seats
Filed Oct 2, 2019

TL* THE CONTACT OWNS A 2016 FORD F-53. THE CONTACT STATED THAT THE ENTRY DOOR LATCH MECHANISM FAILED TO LOCK THE RV DOOR. THE CONTACT WAS UNABLE TO ENTER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. *DT*JB*PM CONSUMER STATED HE HAD A FAULTY LATCH.*JB

NHTSA ID
11265710
Incident
Sep 28, 2019
Mileage
31,000 mi
ElectricalTires & wheels
Filed Aug 29, 2018

TL* THE CONTACT OWNS A 2017 THOR ACE RV EQUIPPED WITH GOODYEAR G6T0RV TIRES, SIZE: 245/17/R19.5 (NA). WHILE DRIVING APPROXIMATELY 55 MPH AND TOWING A TRAILER WITH A COMPACT VEHICLE INSIDE, THE REAR PASSENGER SIDE INSIDE DUAL TIRE SUDDENLY EXPERIENCED A BLOWOUT. DURING THE TIRE BLOWOUT, WIRES CONNECTING THE LIGHTING SYSTEM THAT WERE LOCATED IN THE WHEEL WELL WERE DAMAGED. THE FAILURE CAUSED ALL THE EXTERIOR LIGHTING TO SHUT OFF, WHICH PREVENTED THE CONTACT FROM SEEING THE ROAD AT NIGHT. THE WIRES WERE REPLACED BY THE OWNER. THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 5,000.

NHTSA ID
11123170
Incident
Jul 1, 2018
Mileage
5,000 mi
Electrical
Filed Apr 13, 2018

THE ELECTRICAL WIRING WITHIN THE MOTOR COACH IS NOT TO NFPA'S NATIONAL ELECTRICAL CODE NOR IS IT WIRED TO THOR'S OWN FACTORY SPECIFICATIONS. IN ADDITION, THE APPLIANCES WITHIN THE COACH ARE NOT WIRED TO THE SPECIFICATIONS OF THE APPLIANCE MANUFACTURER. OUR MOTOR COACH EXPERIENCED A SHORTED WIRE IN THE WATER HEATER JUNCTION BOX DUE TO IMPROPER SPLICING IN AN AREA WHERE NO SPLICING SHOULD HAVE BEEN NECESSARY. THAT SAME ELECTRICAL CIRCUIT WHICH, PER THE NEC AND THOR'S FACTORY SPECIFICATIONS SHOULD HAVE BEEN ON A DEDICATED BREAKER, WAS NOT ON A DEDICATED BREAKER WHICH COULD HAVE ALLOWED THE AMPERAGE IN THE JUNCTION BOX TO EXCEED THE BREAKER'S CAPACITY AND HEAT TO THE POINT OF DISINTEGRATING THE WIRE'S INSULATION LEAVING A BARE WIRES. THIS COULD HAVE EASILY LED TO A FIRE. NOT ONLY HAS THIS RESULTED IN LOSS OF USE OF THE APPLIANCE, BUT HAS ALSO RESULTED IN COMPLETE LOSS OF FAITH THAT THE REST OF THE MOTOR HOME IS SAFE FOR HABITATION OR FOR TRAVEL ON PUBLIC ROADS. THIS IS A MATTER OF PUBLIC SAFETY AND SHOULD BE INVESTIGATED FURTHER.

NHTSA ID
11084963
Incident
Apr 2, 2018

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .