RoadVitals

2020 Thor Motor Coach Aria Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Oct 3, 2023
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since May 9, 2022

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2020 Thor Motor Coach Aria. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Electrical
Filed Oct 3, 2023

Four times while driving, the STOP ENGINE light came on causing the vehicle to slow to 5 MPH--twice while I was on the freeway in busy traffic--very hazardous. Two different error codes showed after the check engine light came on and then after I stopped and restarted the engine a few hours later, the check engine lights turned off. I took it to a Freightliner repair dealer and the accelerator pedal was defective. I only had 9000+ miles on the vehicle. The error codes were: spn 2623 FMI: 4 oc:6 sa:0 and Spn 91: Spn: 2 oc:3 sa:0. Note: these codes totally reset as if nothing was wrong.

NHTSA ID
11547978
Incident
Sep 8, 2023
Body & structure
Filed May 9, 2022

THE FRESH WATER TANK, WHICH WAS ONLY HALF FULL OF WATER, BROKE THROUGH THE FLOOR ALLOWING THE TANK TO DROP DOWN TO THE ROAD. I WAS PULLING INTO A GAS STATION TO FILL UP WITH FUEL. LUCKILY IT HAPPENED BEFORE I GOT ON THE INTERSTATE AND WOULD HAVE BEEN TRAVELING AT A HIGHER RATE OF SPEED. THE TANK IS LOCATED IN FRONT OF THE REAR DUAL TIRES ON THE PASENGER SIDE OF THE MOTORHOME. AT A HIGHER SPEED, IF THE TANK DRAGGING ON THE GROUND WOULD HAVE COME LOOSE I WOULD HAVE RUN OVER THE TANK WHICH PROBABLY WOULD HAVE CAUSED LOOSING CONTROL OR EVEN FLIPPING THE MOTORHOME OVER ON ITS SIDE. THE FLOOR APPEARS TO BE A 1/8” MASONITE PANEL HELD UP BY SCREWS THAT IS USED TO SUPPORT 100 GALLONS OF WATER when full. That is 830 lbs. of water plus the tank weight. THERE IS NO METAL SUPPORT GOING ACROSS THE CENTER OF THE TANK underneath so the entire tank is held by the Masonite and screws. THOR CUSTOMER SERVICE TOLD US IT IS OUT OF WARRANTY AND NOT THEIR PROBLEM. EXTENDED WARRANTY SAID IT IS A FACTORY DEFECT AND NOT THEIR PROBLEM. THE CUSTOMER SERVICE AT THOR WOULD NOT LET US TALK TO A SUPERVISOR . I HAD ALREADY NEGOTIATED A DEAL ON A NEW ONE BUT HAD NOT SIGNED PAPERS YET. THE DEALER ESTIMATE WAS $10,000 DOLLARS of which I HAD TO PAY $5,000 TO KEEP THE DEAL. DEALER INDICATED TO ME THAT EIGHT OTHER UNITS OF THIS MODEL HAS HAD THE SAME THING HAPPEN. THE FLOOR IS DROPPING DOWN AT SEVERAL OTHER PARTS OF THE BASEMENT FLOOR. THIS APPEARED WITHIN SIX MONTHS AFTER PURCHASING THE ARIA. THE THOR MOTORHOME SHOULD BE AVAILABLE AT THE DEALER WHERE IT WAS TRADED. I HAD TO USE A BINDING RATCHET strap TO HOLD THE FLOOR AND THE TANK UP OFF THE GROUND WITH THE TANK EMPTY.

NHTSA ID
11463931
Incident
Apr 19, 2022

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .