RoadVitals

2015 Thor Motor Coach Citation

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Mar 16, 2017
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Oct 8, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2015 Thor Motor Coach Citation, most frequently naming the body & structure and electrical categories. 3 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure150.0%
  • Electrical150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V714000

EQUIPMENT:OTHER:LABELS

Oct 8, 2019
101 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2014 Tuscany 36M, 40E, 2015 Citation 24SL, Siesta 24SL, Axis 25.1 and Vegas 25.1, 2016 Four Winds 31E, 31W, 35SF, Chateau 31E, 31W, Synergy SD24, Citation 24SL, 24SS and Siesta 24SL, 24SS, 2017 Four Winds 31E, 31W, Chateau 31E, 35SD, Citation 24SS and Siesta 24SS, 2018 Citation 24SS and Siesta 24SS, 2019 Quantum CR24, Four Winds 24BL, Citation 24MB and Siesta 24MB and 2020 Quantum CR24, Citation 24MB, Siesta 24MB, Chateau 24BL and Synergy 24MB vehicles. The Occupant and Cargo Carrying Capacity (OCCC) label has the incorrect carrying capacity listed, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other Than Passenger Cars."
The risk: An inadvertently overloaded motorhome due to an incorrect carrying capacity can increase the risk of a crash.
The remedy: TMC will notify owners, and dealers will issue new OCCC labels with correct seating positions and weight calculations, free of charge. The recall began November 21, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000176.
Thor Motor CoachManufacturer number RC000176View on NHTSA.gov
15V745000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Nov 10, 2015
12,656 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling certain model year 2011-2016 Thor Challenger, Thor Citation, Thor Hurricane, Thor Tuscany, Thor Windsport, 2011-2012 Thor Astoria, Thor Avanti, Thor Chateau, 2011-2014 Thor Daybreak, 2011-2015 Thor Outlaw, Thor Siesta, 2014-2015 Thor Miramar, 2012 Thor Four Winds, 2008-2011 Damon Astoria, Damon Daybreak, Damon Outlaw, Damon Tuscany, 2008-2012, Damon Challenger, 2008-2010 Damon Essence, 2009-2011 Damon Avanti, Four Winds Chateau, Four Winds Citation, Four Winds Four Winds, Four Winds Hurricane, Four Winds Siesta, Four Winds Windsport, 2009-2010 Four Winds Dorado, Four Winds Dutchmen, Four Winds Magellan, Four Winds Mandalay and 2009 Four Winds Fun Mover, and Four Winds Presidio motorhomes. The affected vehicles are equipped with certain Lippert-brand Coachstep Double and Triple Electric Steps. These steps use a bolt to attach the fan gear assembly to the steps. This bolt may fracture allowing the fan gear to disengage from the steps. As a result, the steps may not remain in the expected position and may be unstable.
The risk: Unstable entry and exit steps increase the risk of injury.
The remedy: Thor will notify owners, and dealers will install a retainer bracket to reinforce the operating mechanism and replace all of the affected bolts, free of charge. The recall began on January 6, 2016. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000111.
Thor Motor CoachManufacturer number RC000111View on NHTSA.gov
15V191000

STRUCTURE:BODY:ROOF AND PILLARS

Mar 31, 2015
197 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling certain model year 2015 Siesta and Citation motorhomes manufactured from September 26, 2014, through February 27, 2015, and built on a Mercedes-Benz Sprinter chassis. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal crash, may have been installed incorrectly.
The risk: If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal crash, a greater force may be necessary to open the doors, increasing the risk of injury.
The remedy: Mercedes-Benz will notify owners on behalf of Thor, and dealers will inspect and, if necessary, correct the installation of the abutting wedge, free of charge. The recall began on March 23, 2015. Owners may contact Thor customer service at 1-877-500-1020 or owners may contact Sprinter Customer Service at 1-877-762-8267.
Thor Motor CoachView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Mar 16, 2017

DISCOVERED TODAY THAT THE MAIN SHORE ELECTRIC BREAKER NEUTRAL WAS LOOSE. FROM MY EXAMINATION THE NEUTRAL BUS SCREW WAS STRIPPED AND THE WIRE WAS LOOSE WITHIN THE BUS. THIS APPEARS TO BE FROM ORIGINAL MANUFACTURE SINCE THE FASTENING SCREW WOULD NOT LOOSEN OR TIGHTEN BUT WAS FIRMLY STUCK IN THE BUS. I FOUND THIS WHEN TROUBLE SHOOTING THE LOSS OF SHORE POWER AND THE NEUTRAL WIRE CAUSE A LARGE SPARK WHEN IT MADE CONTACT WITH THE BUS. AS SEEN IN THE PICTURE THE NEUTRAL WIRE IS BURNED FROM POSSIBLE FROM PREVIOUS SPARKING. THIS COULD BE A SIGNIFICANT FIRE HAZARD FORM THE SPARKING. I WANTED TO JUST SEND THIS TO THE MANUFACTURER BUT THEIR WEB SITE DOESN'T HAVE E-MAIL CONTACTS AND DOESN'T ALLOW PICTURE UPLOADING THAT I COULD TELL. THIS OCCURRED STATIONARY IN MY DRIVEWAY.

NHTSA ID
10966340
Incident
Mar 16, 2017
Mileage
15,000 mi
Body & structure
Filed Aug 8, 2016

THE ACCESS PANEL TO THE ATWOOD FURNACE HAS THE VENTS REVERSED SO IT ALLOWS RAIN AND OTHER DEBRIS TO FALL ON TO THE ELECTRICAL COMPONENTS OF THE FURNACE CAUSING THE SYSTEM TO SHORT OUT. PROPANE IS THE FUEL SOURCE FOR THE HEATER AND COULD LEAD TO FIRE AND POSSIBLE EXPLOSION. THIS PROBLEM EXISTS ON MANY THOR PRODUCTS INCLUDING THE SIESTA, AXIS, ACE AND VEGAS AND POSSIBLY ANY MODEL USING THE ATWOOD FURNACE.

NHTSA ID
10893885
Incident
Jun 1, 2015

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LTR 120519

EQUIPMENT

This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.

LTR 110317

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This letter stated that there was one (1) Service Notification issued for the month of October, 2017.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thor Motor Coach Citation by model year
YearComplaintsRecallsInvestigationsIssue Index
2020010—
2019010—
2018010—
2017010—
2016030—
2015Viewing230—
2014010—
2013020—
2012010—
2011010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.