RoadVitals

2019 Thor Motor Coach Redundant Chateau

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Aug 5, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2019 Thor Motor Coach Redundant Chateau. 1 safety recall has been issued covering this model year; and 4 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V458000

SEAT BELTS; SEATS

Aug 5, 2020
248 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2020-2021 Daybreak 23DB, 2018-2021 Four Winds 23U, and 2018-2021 Chateau 23U motorhomes. Bolts of the wrong size were used to secure the barrel chair pedestals, allowing the pedestal to separate from the floor in the event of a crash. As such, these motorhomes fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 207, "Seating Systems" and number 210, "Seat Belt Assembly Anchorages."
The risk: If the pedestal were to separate from the floor during a crash, the seat belt anchorages may fail, increasing the risk of injury.
The remedy: TMC will notify owners, and dealers will inspect the pedestal bolt size, correcting the hardware as necessary, free of charge. This recall began September 14, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000202.
Thor Motor CoachManufacturer number RC000202View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

RC000221SAOwner

WHEELS

According to the tire manufacturer, Continental Tire the Americas (CTA), the affected tires may have an overcure condition and CTA has initiated a safety recall for these tires. According to CTA, overcured tires may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. These conditions may increase the risk of a crash. This affects the following Thor Motor Coach products: model year 2019 Quantum & Freedom Elite, 2019/2021 Daybreak & Four Winds, and 2019-2021 Chateau motorhomes.

RC000218SADealer

ELECTRICAL SYSTEM

us. On certain model year 2012– 2018 5-ton Sprinter vehicles that were upfitted into campers or recreational vehicles (“RVs”), one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (“ESP”) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash. This affects the following Thor Motor Coach products: model year 2013-2020 Chateau Citation & Four Winds Siesta, 2017-2019 Compass, 2017-2020 Four Winds, Gemini, Quantum, Chateau, & Synergy, and 2018-2020 Freedom Elite motorhomes

RC000218SAOwner

ELECTRICAL SYSTEM

On certain model year 2012– 2018 5-ton Sprinter vehicles that were upfitted into campers or recreational vehicles (“RVs”), one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (“ESP”) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash. This affects the following Thor Motor Coach products: model year 2013-2020 Chateau Citation & Four Winds Siesta, 2017-2019 Compass, 2017-2020 Four Winds, Gemini, Quantum, Chateau, & Synergy, and 2018-2020 Freedom Elite motorhomes

RC000210SADealer

STEERING

It has been determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses might detach at their connection points under certain operating conditions, which could cause hydraulic fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the driver will still have manual steering functionality, but increased steering effort will be needed, particularly at low speeds. Sudden loss of power steering assist as well as the loss of hydraulic steering fluid to the road surface may increase the risk of a crash. This affects the following Thor Motor Coach products: 2017-2020 Chateau, Chateau Citation, Four Winds, Gemini, Quantum, Siesta, & Synergy; 2018-2019 Compass; 2018-2020 Freedom Elite; 2021 Sanctuary & Tranquility

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thor Motor Coach Redundant Chateau by model year
YearComplaintsRecallsInvestigationsIssue Index
2021030—
2020030—
2019Viewing010—
2018010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.