RoadVitals

2011 Thor Motor Coach Serrano

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jul 26, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2011 Thor Motor Coach Serrano, most frequently naming the electrical, engine and visibility categories. 3 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical250.0%
  • Engine125.0%
  • Visibility125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V758000

EQUIPMENT

Nov 22, 2017
110,400 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Thor Motor CoachView on NHTSA.gov
17V544000

ELECTRICAL SYSTEM

Aug 31, 2017
124 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2010-2011 Hurricane, and 2011 Serrano and Windsport motorhomes. The affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail when exposed to elevated electrical loads and used in higher temperatures.
The risk: The transfer switch may overheat, increasing the risk of a fire.
The remedy: TMC will notify owners, and dealers will replace the Iota ITS-50R transfer switch with a transfer switch from another manufacturer, free of charge. The recall began on September 7, 2017. Owners may contact TMC customer service at 1-877-500-1020. Thor's number for this recall is RC000145.
Thor Motor CoachManufacturer number RC000145View on NHTSA.gov
13V265000

ELECTRICAL SYSTEM

Jun 25, 2013
7,593 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling certain model year 2006-2013 Windsport, model year 2006-2010 Magellan, model year 2007-2013 Hurricane, model year 2009-2013 Serrano and model year 2011-2013 A.C.E motorhomes. The motorhomes are equipped with an RV Custom Products Battery Control Center (BCC) which may experience a failure while the motorhome is in motion.
The risk: If the BCC fails, all power may be lost to the motorhome chassis, including all lighting, making the vehicle very difficult to operate, increasing the risk of a crash.
The remedy: Thor will notify owners, and dealers will rewire the BCC free of charge. The recall began on July 30, 2013. Customers may contact Thor at 1-877-855-2867. Thor's recall campaign number is RC000077.
Thor Motor CoachManufacturer number RC000077View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Jul 26, 2018
Fire reported

TL* THE CONTACT OWNS A 2011 THOR SERRANO. WHILE THE VEHICLE WAS STATIONARY, THE TRANSFER SWITCH LOCATED UNDER THE BED COMPARTMENT FAILED AND AN ODOR OF SMOKE WAS DETECTED. THE CONTACT'S HUSBAND SMELLED ELECTRICAL WIRES BURNING INSIDE THE TRANSFER SWITCH COMPARTMENT. THE MOTOR HOME WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TRANSFER SWITCH. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID
11113951
Incident
Jul 16, 2016
ElectricalEngineVisibility
Filed Jul 6, 2017

TL* THE CONTACT OWNS A 2011 THOR SERRANO 31X. WHILE DRIVING 50 MPH, THE INSTRUMENT PANEL LIGHTS SHUT OFF AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED ITSELF WITHIN THREE SECONDS. IN ADDITION, THE WINDSHIELD WIPERS FAILED AGAIN WHILE DRIVING VARIOUS SPEEDS. KINGS CAMPERS OF WAUSAU, WISCONSIN WAS MADE AWARE OF THE FAILURES AND CONTACTED THE MANUFACTURER (THOR) FOR ASSISTANCE. THE DEALER COULD NOT DETERMINE WHETHER OR NOT THE FAILURE WAS FROM THE CHASSIS OR THE MOTOR HOME ITSELF. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V265000 (ELECTRICAL SYSTEM) AS STATED BY THE DEALER AND THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

NHTSA ID
11003261
Incident
May 29, 2017
Mileage
14,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LTR 120519

EQUIPMENT

This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.

LTR 110317

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This letter stated that there was one (1) Service Notification issued for the month of October, 2017.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thor Motor Coach Serrano by model year
YearComplaintsRecallsInvestigationsIssue Index
2013020—
2012020—
2011Viewing230—
2010020—
2009020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.