2016 Thor Motor Hurricane Owner Complaints

On December 13, 2021 the windshield wipers failed while we were driving at about 55 mph on a highway in heavy rain and wind. The passenger side wiper arm over-traveled and jammed behind the driver side wiper arm leaving us with no windshield wipers. We pulled onto the shoulder and unjammed the wipers several times but each time they jammed again within a few minutes. We drove without wipers to the nearest exit where we spent the night on the side of the road. The next morning after the rain stopped we drove to an independent RV repair shop where the technician: "Inspected all linkages, pivot points and mounting points. Found motor linkage bent. Straightened bracket and tightened passenger side spline mount." The next time we drove in the rain, on December 29, 2021, the same thing happened after using the wipers for less than an hour. We exited the highway and drove on a secondary road to our destination in the rain without wipers. We cannot drive the vehicle in the rain in this condition again. We will contact a Thor authorized service center to arrange an inspection and repair.

NHTSA ID

11446827

Incident

Dec 13, 2021

ONLY ENTRANCE DOOR LOCK CYCLINDER BREAKS. CANNOT ENTER OR LEAVE THE MOTORHOME. TRI MARK IS THE MAKER OF THE LOCK. CAN HAPPEN DRIVING UP THE ROAD OR STATIONARY. I CONTACTED THORR WHO SAID IT WAS TRIMARK AT FAULT. TRIMARK SAID THOR ORDERING ZINC CYCLINDERS INSTEAD OF STEEL. THOR AT FAULT.

NHTSA ID

11110431

Incident

Jul 10, 2018

Mileage

24,586 mi

ON APRIL 06, 2018, A TECHNICIAN PERFORMED A REPAIR TO MY WINDSHIELD WIPER SYSTEM BY TIGHTENING THE MAIN BRACKET AND ADDING EXTRA SCREWS TO SECURE THE ASSEMBLY. HOWEVER, ON 06/26/2018 THE PROBLEM RESURFACED. THE PASSENGER SIDE WIPER GOT STUCK UNDER THE DRIVER SIDE WIPER DURING A RAINSTORM WHILE I WAS DRIVING ON AN EXPRESSWAY. I AM ATTACHING A PICTURE OF THE PROBLEM. THIS PROBLEM HAS NOW HAPPENED TWICE AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT. ON APRIL 06, 2018, YOUR TECHNICIAN PERFORMED A REPAIR TO MY WINDSHIELD WIPER SYSTEM BY TIGHTENING THE MAIL BRACKET AND ADDING EXTRA SCREWS TO SECURE THE ASSEMBLY. HOWEVER, YESTERDAY THE PROBLEM RESURFACED. THE PASSENGER SIDE WIPER GOT STUCK UNDER THE DRIVER SIDE WIPER DURING A RAINSTORM WHILE I WAS DRIVING ON AN EXPRESSWAY. I AM ATTACHING A PICTURE OF THE PROBLEM. THIS PROBLEM HAS NOW HAPPENED TWICE AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT. SERIAL # HAR032N0033073

NHTSA ID

11104748

Incident

Jun 26, 2018

Mileage

10,000 mi

WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING A RAINSTORM, THE PASSENGER-SIDE WIPER GOT STUCK UNDER THE DRIVER-SIDE WIPER AND BOTH WIPERS STOPPED. WE HAD TO QUICKLY STOP AND REMOVE THE PASSENGER-SIDE WIPER SO AT LEAST THE DRIVER-SIDE WIPER WOULD WORK.

NHTSA ID

11083339

Incident

Mar 29, 2018

Mileage

8,500 mi

WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING A RAINSTORM, THE PASSENGER-SIDE WIPER GOT STUCK UNDER THE DRIVER-SIDE WIPER AND BOTH WIPERS STOPPED. WE HAD TO QUICKLY STOP AND REMOVE THE PASSENGER-SIDE WIPER SO AT LEAST THE DRIVER-SIDE WIPER WOULD WORK.

NHTSA ID

11083337

Incident

Mar 29, 2018

Mileage

8,500 mi

HAD RECALL FOR WIPERS PERFORMED BUT THE PROBLEM OF THE PASSENGER SIDE WIPER GETTING STUCK BEHIND THE DRIVER SIDE WIPER STILL PERSISTS. WHEN THIS HAPPENS NEITHER WIPER WILL MOVE CAUSING A COMPLETE LACK OF VISIBILITY IN MODERATE TO HEAVY RAIN. HAPPENED TO ME TWICE ON THE FREEWAY PRIOR TO HAVING THE RECALL COMPLETED AND THE DAY OF HAVING THE RECALL COMPLETED IT HAPPENED ON THE WAY HOME. IT SEEMS THE PASSENGER SIDE WIPER IS OVERDRIVING AND THE MECHANISM IS MAKING A COMPLETE 360 DEGREE ROTATION INSTEAD OF ROCKING BACK AND FORTH.

NHTSA ID

11032651

Incident

Oct 2, 2017

Mileage

3,000 mi

UPON DELIVERY OF THIS NEW MOTORHOME I NOTICED I CAN NOT KEEP IT STEERING DOWN THE ROAD .AFTER TALKING WITH CAMPING WORLD AND THOR, THEY SAID IT IS A FORD PROBLEM. AFTER TALKING WITH FORD ,THEY SAID IT IS A THOR PROBLEM. I THEN TOOK IT TO A FORD TRUCK DEALER AND THEY SAID THE TOE WAS OUT SO BAD ,THEY CANT BELIEVE I GOT IT TO THEM. THOR SAID ITS IN THEIR WARRANTY MANUAL TO HAVE THE FRONT END ALIGNED. PLEASE KEEP IN MIND THAT THIS IS A STRAIGHT AXLE SUSPENSION AND NOT A INDEPENDENT SUSPENSION. THEIR IS NO CASTER - CAMBER ADJUSTMENT, JUST TOE. AFTER TALKING TO TOM OVERTON AT THOR HE SAID THEY WILL NOT COVER THE COST TO ALIGN THE FRONT END. SO I ASKED HIM TO SWITCH ME OVER TO A MANAGER AND HE HUNG UP ON ME. ACCORDING TO THE WEB THEIR IS THOUSANDS OF MOTORHOMES ON THE ROAD WITH BAD ALIGNMENTS WAITING TO CAUSE ACCIDENTS. THOR REFUSES TO RESPOND TO ANY CALLS OR WRITTEN MAIL, MAYBE YOU CAN HAVE BETTER LUCK.

NHTSA ID

10992723

Incident

May 30, 2017

Mileage

3,111 mi

TL* THE CONTACT OWNS A 2016 THOR HURRICANE. AFTER THE WINDSHIELD WIPERS WERE ACTIVATED, THEY FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

NHTSA ID

10970871

Incident

Apr 2, 2017

Mileage

8,000 mi

ON APRIL 28 AND 29, 2016, MY HUSBAND AND I EXPERIENCED A WIPER FAILURE ON OUR NEW THOR HURRICANE PURCHASED MARCH 29, 2016. WE WERE COMING DOWN A MOUNTAIN ON INTERSTATE 77 OUTSIDE CHAROLETTE, NORTH CAROLINA WHEN, IN A HEAVY RAIN STORM, THE PASSENGER SIDE WIPER ARM TRAVELED BELOW THE LOWER PORTION OF THE WINDSHIELD ALSO CAUSING THE DRIVER SIDE NOT TO WORK AS WELL. IT WAS A HORIFIC EXPERIENCE AND SHOULDN'T HAVE HAPPENED ON SUCH A NEW VEHICLE. WE STOPPED BY A REPAIR FACILITY AND HAD THE WIPER LINKAGE HARDWARE TIGHTENED AND ADJUSTED BUT EXPERIENCE THE SAME THING THE NEXT DAY ON APRIL 29. WE CONTACTED THOR, WHO TOLD US THIS WAS VERY UNUSUAL AND WE WERE THE ONLY ONES TO HAVE THIS HAPPEN. THEY ORDERED A COMPLETE WIPER ASSEMBLY AND WE HAD IT INSTALLED ON JUNE 6, 2016. SINCE THEN WEVE EXPERIENCED THE WIPER BLADE ON THE PASSENGER SIDE NOT STAYING ON, AND HAD TO PAY FOR A REPLACEMENT EVEN THOUGH THOR REPLACED THE ENTIRE ASSEMBLY TO INCLUDE ARMS AND BLADES. WE HAVE PHOTOS AND A VIDEO AFTER THE 2ND FAILURE SHOWING HOW THE PASSENGER SIDE WIPER ARM WILL SLOWLY MOVE FARTHER DOWN PAST ITS NORMAL RESTING PLACE AND EVENTUALLY CAUSE THE DRIVERS SIDE TO NOT FUNCTION

NHTSA ID

10971293

Incident

Apr 28, 2016