2016 Thor Motor Outlaw Owner Complaints

EXIT DOOR LOCK BROKE, PREVENTING US FROM EXITING THE MOTORHOME. TRIMARK BRAND LOCK SET IS BOTH A DEAD BOLT AND SPRING LATCH. SPRING LATCH BROKE INTO TWO PIECES AND REMAINED IN THE LOCKED POSITION. TRIMARK HAS MADE A REPLACEMENT LOCK SET TO REPLACE THIS DEFECTIVE SET. SO TRIMARK IS AWARE OF THIS ISSUE. THOR ONLINE FORUM AND OTHER RV FORUMS REPORT THIS DEFECT AND OTHERS NECESSITATING VEHICLE EXIT VIA A WINDOW. IN AN EMERGENT NEED TO EXIT THE VEHICLE, THIS DEFECT COULD PROVE DISASTROUS. WE WERE PARKED WHEN THIS HAPPENED TO US. THERE WAS NO PRIOR WARNING THAT THE LOCK SET WAS FAILING. *TT

NHTSA ID

11099251

Incident

May 28, 2018

Mileage

16,000 mi

TL* THE CONTACT OWNS A 2016 FORD F-53 MOTORHOME. THE CONTACT STATED THAT THE VEHICLE HAD A RECALL FOR THE WINDSHIELD WIPERS. THE VEHICLE WAS TAKEN TO THE MOTOR COACH HEADQUARTERS (701 COUNTY RD 15, ELKHART, IN 46516) WHERE THE VEHICLE WAS REPAIRED; HOWEVER, THE WINDSHIELD WIPERS STILL FAILED TO FUNCTION PROPERLY. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE WINDSHIELD WIPERS WERE REPAIRED. THE VEHICLE WAS NOT REPAIRED AGAIN. NOW DURING A RAINSTORM, THE PASSENGER SIDE WIPER GOES BELOW THE LOWER WINDOW AND EVENTUALLY BINDS WITH THE DRIVERS SIDE. I THEN HAVE TO GET OUT, REALIGN THE WIPER ARMS AND RETIGHTEN THE NUTS. I ALSO HAVE PROBLEMS WHEN USING THE INTERMITTENT WIPER FUNCTION. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,000. I HAVE ALSO HAD THE BUNK WINDOW REPLACE 2X. IN BOTH CASES THEY FELL OUT WHILE IN ROUTE. I HAVE REQUESTED AND NOT RECEIVED ANY REPAIR ORDERS FOR THE WORK DONE BY GENERAL RV, OR THOR

NHTSA ID

11064177

Incident

Jan 1, 2018

Mileage

5,000 mi

TL* THE CONTACT OWNS A 2016 THOR OUTLAW. THE CONTACT STATED THAT THE REAR RV EGRESS WINDOW DEATCHED FROM THE RV WHILE BEING OPERATED AT 60 MPH. THIS IS LOCATED IN THE BUNK AREA ABOVE THE FRONT PASSENGER SIDE.THE VEHICLE WAS TAKEN TO GENERAL RV WHERE IT WAS DIAGNOSED THAT THE WINDOW DETACHED AND NEEDED TO BE REPLACED. THE WINDOW WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFED AND DID NOT RESPOND TO THE CONTACT'S CONCERNS. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500. WHEN THE EGRESS WINDOW DETACHED THE 2ND TIME, THE CAR BEHIND ME DID AN AGGRESSIVE MANEUVER BY SPEEDING AROUND ME AND APPLIED HIS BRAKES WHILE IN FRONT OF ME, FORCING ME TO COME TO AN ABRUPT STOP. THE DRIVER NOTIFIED ME THAT HE WAS ALMOST HIS BY A FLYING WINDOW FROM MY RV.

NHTSA ID

11005010

Incident

May 25, 2017

Mileage

2,500 mi

PLEASE SEE ATTACHED LETTER DESCRIBING WIPER FUNCTIONS AND DAMAGE DONE TO MY RV AS A RESULT. ..UPDATED 05/15/17 *BF *AS *CN

NHTSA ID

10984128

Incident

Sep 24, 2016

Mileage

130 mi

TL* THE CONTACT OWNS A 2016 THOR OUTLAW 37RB RV. WHILE DRIVING 55 MPH, THE SLIDE OPENED. THE FAILURE COULD CAUSE THE SLIDE TO HIT VEHICLES IN ANOTHER LANE. THE MANUFACTURER REPLACED THE MOTORS FOR THE SLIDES AND ADJUSTED THE SLIDE, BUT THE FAILURE RECURRED. ALSO, WHEN DRIVING IN THE RAIN FOR THE FIRST TIME, THE WINDSHIELD WIPERS FAILED. THE VEHICLE WAS TAKEN TO THE MANUFACTURER WHERE THE WINDSHIELD WIPER ASSEMBLY WAS REPLACED, BUT THE FAILURE RECURRED. BECAUSE THE WIPER FAILURE RECURRED, THE WINDOWS FOGGED AND THE DEFROSTER DID NOT DEFROST THE WINDOW. THE VEHICLE WAS TAKEN TO THE MANUFACTURER WHERE IT WAS DETERMINED THAT THE SYSTEM WAS WORKING PROPERLY, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.

NHTSA ID

10949141

Incident

Sep 8, 2016

Mileage

1,200 mi

WHILE DRIVING ON THE HIGHWAY I WAS HIT IN THE SIDE OF THE HEAD BY THE UPPER SAFETY BELT ASSEMBLY AND NUT CAUSING ME TO SWERVE OFF THE ROAD AND ALMOST HIT CONSTRUCTION BARRELS ON THE SIDE OF THE ROAD. HAD MY WIFE TAKE A PICTURE OF THE NUT THAT CAME OFF. I ALSO HAD MY PASSENGER CHECK THE SEAT BELT UPPER ATTACHMENT ON HIS SIDE AND THE NUT WAS NOT SECURE JUST ON BY A FEW THREADS. HAD TO PULL OVER AT THE NEXT EXIT AND SECURE THE NUTS WITH THE TOOLS THAT I HAD WITH ME.

NHTSA ID

10897410

Incident

Aug 4, 2016

Mileage

1,500 mi