Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
13
Latest Dec 8, 2016
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
28%
of 46 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3
What this page shows
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2010 Toyota Avalon submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 13 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming driver-assistance
Shown in the owner’s own words, exactly as filed
Driver assistance
Filed Dec 8, 2016
LAST TUESDAY, DEC 6TH, 2016,I STARTED MY TOYOTA AVALON 2010 AND GOT FROM A PARKING TO HIGWAY PR 1, IT SUDDENLY ACCELERATED OUT OF CONTROL, I STEPPED ON THE BRAKE PEDAL, SHIFTED GEAR TO LOWEST SHIFT, STEPPED ON THE EMERGENCY BREAK AND ONLY STOPPED WHEN I DID PUT IT ON PKG AND TURNED IT OFF. IT TOOK LIKE 500 M TO STOP IT. THE FLOOR CARPET IS ONE OF THE KIND THAT KEEP SECURED TO THE CAR FLOOR AND DIDN'T INTERFERRED WITH THE GAS PEDAL. . I BOUGHT IT NEW IN NOV 2009. THE GAS PEDAL NEVER LOOK STUCK BUT IT SOUNDED LIKE THE ENGINE WAS BEING FED WITH A LOT OF GAS. THE CAR IS AT A TOYOTA SERVICE SHOP SINCE MORE THAN 48 HOURS BUT I STILL DON'T HAVE A DIAGNOSIS. THERE WAS NO COLISSION. I GOT THE CAR TOWED TO THE TOYOTA SERVICE SHOP AFTER REPORTING THE INCIDENT TO MY INSURANCE COMPANY.
NHTSA ID
10933905
Incident
Dec 6, 2016
Mileage
140,000 mi
Driver assistance
Filed Oct 12, 2012
Crash reported1 injury reported
TL* THE CONTACT OWNS A 2010 TOYOTA AVALON. THE CONTACT STATED THAT WHILE TRYING TO PARK, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A TREE. THE AIR BAGS DEPLOYED UPON IMPACT. THE CONTACT MENTIONED THAT SHE COULD NOT CONTROL THE VEHICLE, AS IT WAS ACCELERATING RAPIDLY. THE VEHICLE WAS DESTROYED AND THE CONTACT SUFFERED SEVERE LEG INJURIES FROM THE IMPACT. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THE DEALER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID
10479878
Incident
May 20, 2012
Driver assistance
Filed Jul 20, 2010
TL*THE CONTACT OWNS A 2010 TOYOTA AVALON. THE CONTACT STATED THAT HE NOTICED AN INTERMITTENT SUDDEN ACCELERATION WHEN HE APPROACHED A STOP SIGN. THE VEHICLE WOULD NOT MOVE FORWARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, IF HE CONTINUED TO DEPRESS THE PEDAL, THE VEHICLE WOULD SUDDENLY SURGE FORWARD. THE VEHICLE WOULD ALSO LUNGE FORWARD AFTER TURNING A CORNER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DESIGNED TO OPERATE THAT WAY. THE VEHICLE WAS NOT REPAIRED WHEN THE COMPLAINT WAS FILED. THE CONTACT HAD NOT SPOKEN TO THE MANUFACTURER WHEN THE COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS APPROXIMATELY 7,800. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
NHTSA ID
10344185
Incident
Jun 26, 2010
Mileage
7,000 mi
Driver assistance
Filed Jun 21, 2010
2010 TOYOTA AVALON. CONSUMER EXPRESSES DISCONTENT WITH RECALLS *TGW THE CONSUMER STATED TWO UNRELATED RECALLS ARE ON THE SAME RECALL NOTICE. THE CONSUMER REQUESTED THAT THE BRAKE/THROTTLE REPROGRAMMING BE DONE, BUT HE DOES NOT WANT THE PEDAL MODIFICATION DONE AS HE BELIEVED IT WOULD CAUSE A SAFETY ISSUE. THE CONSUMER STATED PRESENTLY, THE PEDAL CLEARANCE TO THE FLOOR IS 1 3/4 INCHES AND THE PEDAL LENGTH IS ONLY 4 INCHES LONG IN THE VEHICLE. THE FLOOR MAT IS POSITIVELY SECURED. THE PEDAL/FLOOR MAT IS NOT A SAFETY INTERFERENCE CONDITION. *JB
NHTSA ID
10337013
Incident
Jan 1, 1901
Driver assistance
Filed Jun 18, 2010
TL* THE CONTACT OWNS A 2010 TOYOTA AVALON. THE CONTACT STATED HE WAS DRIVING WITH THE CRUISE CONTROL SET TO APPROXIMATE SPEEDS OF 74 MPH. HE ENGAGED THE BRAKES AND THE WHEN ATTEMPTING TO RESET THE CRUISE CONTROL, THE VEHICLE ABNORMALLY ACCELERATED TO SPEEDS OF 95 MPH. HE WAS ABLE TO DEACTIVATE THE CRUISE CONTROL AND APPLIED THE BRAKES TO STOP THE ACCELERATION. THE MANUFACTURER ADVISED THE CONTACT TO HAVE THE DEALER INSPECT THE VEHICLE FOR THE FAILURE. THE CONTACT STATED BEFORE THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL). THE FAILURE MILEAGE WAS APPROXIMATELY 1,800 AND THE CURRENT MILEAGE WAS APPROXIMATELY 6,000. UPDATED 11/02/10. *LJ UPDATED 11/04/10
NHTSA ID
10339062
Incident
Jun 16, 2010
Mileage
1,800 mi
Driver assistance
Filed May 19, 2010
TL*THE CONTACT OWNS A 2010 TOYOTA AVALON. WHILE DRIVING AT APPROXIMATELY 15 MPH WITH HIS FOOT DEPRESSED ON THE BRAKE PEDAL, THE CONTACT STATED THAT THE VEHICLE SUDDENLY SURGED FORWARD UNTIL REPEATED PRESSURE WAS APPLIED TO THE BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THERE WAS A SOFTWARE PROBLEM. THE VEHICLE WAS REPAIRED AND THE FAILURE HAD NOT RECURRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 2,441. UPDATED 07/16/10 *BF UPDATED 07/23/10*JB
NHTSA ID
10331159
Incident
Apr 6, 2010
Driver assistance
Filed Mar 18, 2010
RECENT PURCHASE OF A NEW 2010 TOYOTA AVALON , NOW INVOLVED IN A RECALL- HAD A DEFECTIVE ACCELERATOR PEDAL, WHICH WAS RECENTLY REPLACED BY THE TOYOTA DEALERSHIP. WE OCCASIONALLY FEEL A "LURCH", WHEN STARTING UP THE CAR OR BACKING UP. *TR
NHTSA ID
10320818
Incident
Jan 1, 2010
Mileage
5,000 mi
Driver assistance
Filed Mar 11, 2010
Crash reported2 injuries reported
FAILURE TO CONTROL MY SPEED LEAD TO ME HITTING ANOTHER CAR. WOULD LIKE TO KNOW IF THERE WAS A DEFECT OR NOT WITH THAT CAR. *TR
NHTSA ID
10318918
Incident
Jan 9, 2010
Mileage
500 mi
Driver assistance
Filed Mar 4, 2010
I WAS DRIVING A 2010 TOYOTA AVALON ON MONDAY 3-1-2010 AT 2PM ON THE 210 GOING WEST AT 70 MPH IN CRUISE CONTROL THERE WAS NO TRAFFIC WHEN I UP THE SPEED TO 75 MPH AND THE CAR TOOK OFF UP TO 100MPH BY ITSELF I PRESSED THE BRAKE TAKING IT OUT OF CRUISE CONTROL THIS HAPPENED IN A FEW SECONDS. I BOUGHT MY CAR ONE WEEK BEFORE ALL THE RECALLS STARTED I DON'T FEEL SAFE IN MY CAR. *TR
NHTSA ID
10316938
Incident
Mar 1, 2010
Mileage
359 mi
Driver assistance
Filed Feb 17, 2010
2008 TOYOTA AVALON FEBRUARY 16TH AND 17TH MY CAR JOLTED FORWARD AT STOP LIGHT. I WAS ABLE TO STOP THE CAR BUT, IT DID GO ABOUT 50FT BEFORE I COULD CONTROL THE STEERING WHEEL AND STOP THE CAR. I HAD THIS SERVICED AT LAKE NORMAN TOYOTA(704) 875-9199 EARLIER THIS MONTH. UPON CALLING IN TODAY ABOUT MY CAR, WAS INFORMED THE REPAIR HAD NOT BEEN COMPLETED. WHY IN THE HECK DID THE DEALERSHIP TELL ME THEY COULD NOT FIND AN ISSUE AND THE CAR WAS DRIVABLE? MY LIFE AND THAT OF NOT ONLY MY FAMILY BUT OTHERS IS AT STAKE. I WANT ACTION, TRUTHFULNESS AND ACCOUNTABILITY FROM TOYOTA AND THE USA. *TR
NHTSA ID
10311342
Incident
Feb 16, 2010
Mileage
12,050 mi
Driver assistance
Filed Feb 9, 2010
MY 2010 TOYOTA AVALON DOES INFACT ACCELERATE ON IT'S ON WHEN YOU ARE APPROACHING A TRAFFIC LIGHT OR STOP SIGN. WHEN YOU LET OFF THE GAS AND LET IT COAST AT ABOUT 20MPH IT WILL START TO ACCELERATE ON IT'S OWN. I DO NOT IN ANY WAY BELIEVE THIS IS A PEDAL PROBLEM. YOUR INVESTIGATORS ARE WELCOME TO DRIVE IT. I PURCHASED THE CAR ON DEC 31ST. *TR
NHTSA ID
10308138
Incident
Jan 1, 2010
Mileage
150 mi
Driver assistance
Filed Feb 9, 2010
TL*THE CONTACT OWNS A 2010 TOYOTA AVALON LIMITED EQUIPPED WITH A DYNAMIC LASER CRUISE CONTROL. WHILE ATTEMPTING TO PASS ANOTHER VEHICLE WITH THE CRUISE CONTROL ENGAGED AT SPEEDS OF FEWER THAN 65 MPH, THE VEHICLE LOST ACCELERATION. THE DRIVER ATTEMPTED TO DEPRESS THE BRAKES TO SHUT OFF THE CRUISE CONTROL, TO NO AVAIL. THE VEHICLE WOULD NOT ACCELERATE AND SHE ALLOWED THE VEHICLE TO DRIFT OFF OF THE HIGHWAY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY COULD NOT DUPLICATE THE FAILURE. NO REPAIRS WERE MADE TO DATE TO CORRECT THE FAILURE. THE CRUISE CONTROL MECHANISM HAD NOT BEEN ENGAGED SINCE THE INCIDENT. THE FAILURE AND CURRENT MILEAGES WERE 2,625. UPDATED 03/12/10. *LJ UPDATED 09/21/10
NHTSA ID
10308003
Incident
Dec 31, 2009
Mileage
2,625 mi
Driver assistanceOther / unspecifiedTransmission
Filed Jan 7, 2010
1. ON THREE OCCASIONS THE ACCELERATOR PEDAL WAS JAMMED OPEN BY FACTORY CLOTH FLOOR MAT. REMOVED THE MAT. 2. ON MULTIPLE RECENT OCCASIONS WHEN THE CAR IS STARTED AND PLACED IN REVERSE TO BACK OUT OF A PARKING SPACE THE CAR WILL NOT MOVE EVEN IF THE ACCELERATOR IS PRESSED. CAR SEEMS AS IF THE WHEELS ARE CHOCKED. THEN WHEN CAR DOES MOVE IT ACCELERATE QUICKLY IN REVERSE. HAVE DISCOVERED WHEN THIS HAPPENS THE TRACTION CONTROL APPEARS WHEN THE CAR IS SHIFTED INTO REVERSE AND STAYS LIT FOR A PERIOD OF TIME, THEN THE LIGHT GOES OUT AND THE CAR SIMULTANEOUSLY FEELS AS IF THE BRAKES HAVE BEEN RELEASED EVEN THOUGH THE BRAKE PEDAL WAS NOT DEPRESSED. IT IS EASY TO UNDERSTAND HOW A DRIVER COULD PRESS THE ACCELERATOR TO GET THE VEHICLE TO MOVE AND THEN HAVE THE CAR SHOOT BACKWARDS CAUSING DAMAGE OR INJURY. 3. ON THREE SEPARATE OCCASIONS WHILE WEARING BOOTS I REMOVED MY FOOT FROM THE ACCELERATOR AND DEPRESSED THE BRAKE PEDAL ONLY TO HAVE THE VEHICLE INSTEAD OF DECELERATING, ACCELERATE VERY QUICKLY. THE REACTION EACH TIME WAS TO PRESS THE BRAKE PEDAL EVEN HARDER RESULTING ONLY IN THE VEHICLE ACCELERATING EVEN HARDER. ON ONE OF THOSE OCCASIONS IT OCCURRED BACKING OUT OF A DRIVEWAY AND ALTHOUGH I WAS ABLE TO STOP THE VEHICLE QUICKLY IT NONETHELESS ACCELERATED SEVERAL FEET INTO THE MIDDLE OF A STREET. IT IS CLEAR THAT THESE THREE INCIDENTS OCCURRED BECAUSE OF THE PROXIMITY OF THE BRAKE AND ACCELERATOR PEDALS AND INADVERTENTLY BUT SIMULTANEOUSLY DEPRESSING BOTH. I BELIEVE THE SITUATION IS AGGRAVATED BY THE FACT WHEN DEPRESSING THE BRAKE PEDAL YOU CANNOT FEEL THE ACCELERATOR PEDAL UNDER YOUR FOOT AND HAVE NO IDEA YOU ARE PRESSING THE ACCELERATOR UNTIL YOU GO THROUGH THE MENTAL PROCESS OF TRYING TO DETERMINE WHY THE HARDER YOU DEPRESS THE BRAKE THE FASTER THE CAR GOES. IT IS EASY TO UNDERSTAND WHY ONE MIGHT PANIC AND "STAND" ON THE BRAKE PEDAL ONLY TO HAVE THE CAR ACCELERATE TO A VERY DANGEROUS SPEED. MY 190 MPH MOTORCYCLE DOESN'T SCARE ME, THE VENZA DOES. *TR
NHTSA ID
10298556
Incident
Jan 5, 2010
Mileage
10,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own