Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2013 Toyota Avalon submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 30 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 30, in the owner's own words
I have a tacky dashboard which has a glare on the dashboard hindering vision while driving. I understand is a recall however not for 2013 avalons. I’m a senior which make more difficult for to drive my care comfortably. I would like Toyota to approve the repair for my car. I’ve been a loyal customer for 25 years Sincerly
WAS DRIVING HOME ONE DAY AFTER TAKING MY DAD ABOUT 45 MINS AWAY WAS DRIVING AS USUAL AND THE CAR DIED HAD TO PULL OVER TO SIDE OF ROAD PUT IN PARK AND RESTART. HAS DONE IT SEVERAL TIMES AFTER WE HAVE HAD IN AT TOYOTA DEALERSHIPS ON 3 DIFFERENT OCCASIONS AND THEY CANNOT DUPLICATE OR DIAGNOSE. SENT ME HOME WITH AN UNSAFE CAR FOR THE 4TH TIME. TRIED TAKING CAR BACK TO WHERE I BOUGHT AS ISSUE HAPPENED ON FEB 6 21 AND I PURCHASED ON JAN 27 21 GOING TO CHANGE THE CRANKSHAFT POSITION SENSOR NEXT WEEK AND SEE IF THATS WHAT IT IS. PLEASE HELP I AM STUCK WITH A 23000 LOAN FOR A CAR I CANT DRIVE SAFELY OR CONFIDENTLY!
I JUST PURCHASED A 2013 TOYOTA AVALON FROM CARMAX. DURING THE NEXT SEVERAL DAYS OF DRIVING I HAD OBSERVE THE FOLLOWING. ONE. THE REAR WINDOW IS DISTORTED AND WILL NOT COME CLEAN NO MATTER WHAT I ATTEMPT TO USE TO BE ABLE TO HAVE A CLEAR VISIBILITY. I ALSO HAVE NOTICED THAT WHILE IN A STOP POSITION, WHEN BEGINNING TO ACCELERATE THE VEHICLE HESITATES AND I HAVE TO TAKE MY FOOT OFF THE GAS PEDAL AND REAPPLY TO ACCELERATE. I HAVE A SEVEN DAY RETURN POLICY NO QUESTIONS ASKED. BUT I REALLY LOVE THIS CAR IN BEEN WAITING TO FIND THAT PARTICULAR COLOR EXTERIOR AND INTERIOR WHICH IS BLACK LEATHER. I CALLED TOYOTA AND THEY COULD NOT FIND ANY RECALL OR OTHER PROBLEMS WITH THIS.
ON MARCH 7, 2020 THE DRIVER ENTERED A PARKING LOT OF A RETAIL ESTABLISHMENT. THE DRIVER, USING THE BRAKES AND TRAVELING AT LESS THAN 5 MILES PER HOUR, TURNED INTO A PARKING SPACE. AS THE DRIVER NEGOTIATED THE TURN INTO THE PARKING SPACE, THE CAR SUDDENLY ACCELERATED AND CRASHED HEADFIRST INTO A RETAIL SIGNAGE POLE. DESPITE DEPRESSING THE BRAKES AS HARD AS POSSIBLE, THE DRIVER COULD NOT STOP THE CAR ONCE THE CAR SUDDENLY AND UNEXPECTEDLY ACCELERATED. THE CAR WOULD HAVE LANDED IN A BUSY FOUR-LANE ROAD, IF IT HAD NOT CRASHED INTO THE SIGNAGE POLE. FORTUNATELY, THERE WAS NO FATALITY. THE CAR WAS TOTALED AND THERE WAS SOME PROPERTY DAMAGE TO THE RETAIL ESTABLISHMENT. IT WAS TRULY A HORRIFIC EXPERIENCE FOR THE DRIVER.
2013 TOYOTA AVALON. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED THE UNINTENDED ACCELERATION CAUSED A CRASH INTO A WALL AND ANOTHER VEHICLE. THE AIBAGS DEPLOYED. THE DRIVER AND TO PASSENGER RECEIVED MINOR CUTS AND BRUISES. THE VEHICLE WAS TOTALED. *JS
MY VEHICLE WHILE HOLDING THE BRAKE (STATIONARY) AT A STOP SIGH, THE VEHICLE ACCELERATED AND HIT THE BACK OF THE CAR IN FRONT.. FOR 5 DAYS IT WORKED AND THE FOLLOWING WEDNESDAY IT ACCELERATED AGAIN ( IN MOTION) WHILE PARKING IN THE HANDICAP SPACE AT IDLE SPEED AND BRAKES. TOYOTA MOTOR NORTH AMERICA, INC. SENT ME A LETTER THAT STATED THAT THEY COULD NOT FIND ANY PROBLEM WITH THE VEHICLE. THEIR INSPECTOR CALLED ME AND TOLD ME THE CAR WORKED GREAT AND THE MASTER WARNING SIGNAL WAS NOT FLASHING NOR BUZZING AND HE WOULD SEND ME A COPY OF THE COMPUTER PRINT OUT BUT IT WAS NEVER SENT. I DID GET SOME KIND OF A RECORD BUT IT COULD NOT BE COPIED, I TOOK A PICTURE OF IT BUT IT IS IN SOME TYPE CODE( A COMPUTER FILE) THE TEST CONSISTED OF A ACCELERATION AND STOPPING TEST 22 DAYS AFTER THE 1ST INCIDENT, THE CAR WORKED WELL FOR THE DAYS BETWEEN THE INCIDENTS. THE MASTER WARNING SIGNAL WAS FLASHING AND BUZZING, INSTRUCTIONS WAS TO STOP THE CAR AND HAVE IT TOWED TO A DEALER THEY DESCRIBED ONE INCIDENT , I DON'T KNOW WHICH INCIDENT THEY CHECKED FOR THERE WERE TWO INCIDENTS 5 DAYS APART. THE REPORT IS A SHAM I CAN SEND YOU A COPY OF THEIR LETTER. TEXT A COPY OF THIS COMPUTER INFO OR FORWARD THE E-MAIL WITH THE COMPUTER INFO THAT I COULD NOT COPY WITH MY COPIER. I DON'T UNDERSTAND ANY OF THE COMPUTER INFO.. *JS
ECU AND PCS SWITCH TO CONTROL VEHICLE'S SPEED, WILL SUDDENLY REDUCE SPEED ON HIGHWAY IN TRAFFIC ( VERY DANGEROUS) AND VEHICLE WILL ALMOST COME TO STOP WITHOUT WARNING! WARRANTY REPAIRED ON 7-26-16 AT DEALERSHIP, DOING SAME THING AGAIN, SAID NOT COVERED UNDER ORIGINAL RECALL VEHICLE, WARRANTY EXPIRED. HELP...DANGEROUS SITUATION, VERY EXPENSIVE TO FIX...SAME PROBLEM AS BEFORE...ADVISE PLEASE. VEHICLE BEING OPERATED ON BUSY HIGHWAY STARTED MED AUGUST O PRESENT 1/01/19 ON-GOING, BACK TO DEALER +++TIMES+++
I WAS ATTEMPTING TO PARK MY CAR BY BACKING INTO THE PARKING SPACE. AS I WAS GOING FORWARD TO POSITION THE CAR BEFORE BACKING UP INTO THE SPACE, MY CAR SUDDENLY ACCELERATED AND I HAD TO QUICKLY STEP ON THE BRAKES BEFORE IT SLAMMED INTO A TREE. EVEN NORMAL EVERYDAY DRIVING I HAVE NOTICED THAT THERE IS A SURGE FORWARD WHILE APPLYING THE ACCELERATOR. I AM REALLY CONCERNED BECAUSE I DO A LOT OF HIGHWAY DRIVING.
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. WHILE ATTEMPTING TO PARK THE VEHICLE AT APPROXIMATELY 5 MPH, IT INDEPENDENTLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO SLOW DOWN THE VEHICLE. THE VEHICLE WENT OVER A CURB AND PLOWED INTO A GARDEN AREA COVERED WITH MULCH BEFORE COMING TO A STOP. THERE WAS NO CRASH OR INJURIES INVOLVED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
TAKATA RECALL A RECALL WAS MADE ON THIS VEHICLE IN OCTOBERT OF 2015 REPLACEMENT PARTS ARE NOT AVAILBLE NEARLY HAD FOUR BAD ACCIDENTS ON A HIGHWAY GOING TO CHICAGO THE RADAR CRUISE CONTROL IS SUPPOSED TO SLOW THE CAR WHEN YOU GET TO CLOSE TO THE CAR IN FRONT OF YOU. ON CERTAIN OCCASION THIS DOES NOT HAPPEN.
WHILE DRIVING WESTBOUND ON THE MUSKOGEE TURNPIKE (HWY 351), AT MILE MARKER 20, THE CRUISE CONTROL SHUT OFF, VEHICLE STABILITY ICON CAME ON, CHECK ENGINE LIGHT BEGAN FLASHING. THE CAR ALSO LOST POWER AND RAN ROUGH. PULLED OVER, SHUT OFF VEHICLE. AFTER RESTARTING, THE CAR RAN FINE. THIS HAS HAPPENED TWICE, OCTOBER 3RD AND OCTOBER 17TH IN 2016. THIS VEHICLE IS EQUIPPED WITH A KEYLESS REMOTE. ADDITIONALLY, THIS HAPPENED NEXT TO A CELL PHONE TOWER ON THE NORTH SIDE OF THE HIGHWAY. IT DOES NOT OCCUR WHILE TRAVELING THE OPPOSITE DIRECTION ON THE HIGHWAY. *TR
DYNAMIC CRUISE CONTROL TURN ITSELF OFF OR APPLIES BRAKES THIS HAS HAPPENED MULTIPLE TIMES ON TANGENT SECTIONS WITH NO VEHICLES IN FRONT - HIGHWAY SPEED (70 MPH). THERE IS A SERIES OF BEEPS AND THE CAR SLOWS GRADUALLY OR ABRUPTLY. DASHBOARD INDICATOR SHOWS THERE IS A VEHICLE IN FRONT BUT NO VEHICLE IS PRESENT - FALSE POSITIVE. TOOK VEHICLE TO TOYOTA DEALER AND HE STATED THAT WHEN PCS WAS DISABLED IT WOULD REMEDY THE PROBLEM. IT DID NOT. RETURNED TO TOYOTA DEALER - HE CHECKED WITH TOYOTA CORPORATE AND THEY HAVE NO RECORD OF ANY PROBLEMS LIKE THIS. PROBLEM NORMALLY OCCURS ON LONGER TRIPS AFTER DRIVING 2-3 HOURS. DYNAMIC CRUISE CANNOT BE RESET FOR AN HOUR OR TWO. YOU MUST EITHER DRIVE MANUALLY OR USE NORMAL CRUISE CONTROL MODE FOR AN HOUR OR TWO AND THEN YOU CAN RETURN TO DYNAMIC CRUISE CONTROL. ERROR HAS NOW OCCURED AT LEAST 6 TIMES SINCE PCS HAS BEEN DISABLED AND 3X BEFORE IT WAS DISABLED. DATE BELOW IS THE LATEST OCCURENCE.
IN 2013 I BOUGHT A TOYOTA AVALON LIMITED SEDAN. BEFORE THE FACTORY WARRANTY WAS EXPIRED, A CLIP HOLDING THE DRIVERS FLOOR MAT IN PLACE BROKE. I TOOK IT INTO THE DEALERSHIP AND WAS TOLD IT WAS NOT COVERED AND THE REASON IT WAS NOT IS BECAUSE 'I AM GETTING IN AND OUT OF MY CAR THE WRONG WAY' THEY PUT THE CLIP BACK IN BUT DID NOT REPAIR THE UNDERLYING CARPET ISSUE. I ASKED FOR THEM TO SHOW ME A WRITTEN MANUAL OR TO AT LEAST DEMONSTRATE WHAT IT IS I WAS DOING WRONG AND I ALSO ASKED IF THEY WERE WATCHING ME GET IN AND OUT OF MY CAR FOR THEM TO HAVE THIS INFORMATION. THEY WERE UNABLE TO ANSWER ANY OF THESE QUESTIONS BUT STILL REFUSED TO FIX THE ISSUE. FLASH FORWARD AND I GET A PRE-COLLISION SYSTEM RECALL. TOYOTA HAS NO SOLUTION SO THEY TURN OFF THE ENTIRE SYSTEM. NOW I HAVE NO COLLISION MITIGATION WHEN THE FLOOR MAT CLIP COMES LOSE AGAIN. THE MAT IS UNDER THE BREAK PEDAL AND I CANNOT FULLY DEPRESS THE BRAKE PEDAL. THE PRE-COLLISION SYSTEM IS TURNED OFF SO NO HELP THERE. I MANAGED TO REACH DOWN AND PULL THE FLOOR MAT OUT FROM UNDER THE BRAKE PEDAL AND STOP INCHED AWAY FROM ANOTHER VEHICLE. I FEEL THAT TOYOTA HAS NEEDLESSLY PUT MY WELFARE AT RISK AND TRIED TO BLAME ME, AND THE WAY I INGRESS AND EGRESS THE VEHICLE, ADDITIONALLY IT HAS BEEN NEARLY A YEAR SINCE THEY TURNED OFF MY PRE-COLLISION SYSTEM. I PAID $4000 IN UPGRADE FEES TO GET THAT SYSTEM.
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE) AND STATED THAT THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIR. THE DEALER INSPECTED THE VEHICLE AND PERFORMED THE TEMPORARY REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TOYOTA HAS FAILED TO REMEDY NHTSA RECALL: 15V728 WITH A REASONABLE TIME .INTERIM SAFETY RECALL NOTICE WAS IN NOV 2015.
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT RECEIVED A RECALL NOTICE; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE PCS ACTIVATED AND STOPPED THE VEHICLE. WHEN THE PCS SYSTEM DEACTIVATED, THE CONTACT HAD IT REACTIVATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE RECALL INFORMATION WAS UNKNOWN. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE); HOWEVER, THE PERMANENT REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE PRE-COLLISION SYSTEM WAS TEMPORARILY DISABLED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V728000 (FORWARD COLLISION AVOIDANCE); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A WARNING LABEL WAS PLACED ON THE DASHBOARD UNTIL THE RECALL PART BECAME AVAILABLE TO SERVICE THE VEHICLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE SAFER CAR DATABASE DISPLAYED THAT THE VIN WAS NOT INCLUDED IN THE RECALL; HOWEVER, THE DEALER STATED THAT THE VIN WAS INCLUDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/11/16*LJ *TR
WHILE PARKING MY CAR, THE MOTOR SUDDENLY ACCELERATED WITHOUT THE ACCELERATOR PEDAL HAVING BEEN DEPRESSED. THE CAR SURGED FORWARD AND EVEN AFTER THE BRAKE WAS APPLIED THE ENGINE CONTINUED TO ACCELERATE FOR SEVERAL SECONDS.
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE FORWARD COLLISION AVOIDANCE; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
MY 2013 TOYOTA AVALON WIRING HARNESS WAS CHEWED ON BY A RODENT . IT CAUSED PROBLEMS WITH THE RUNNING OF THE VEHICLE , THE TRACTION CONTROL , THE CRUISE CONTROL AND WAS OPERATING ON 5 CYLINDERS . THE DEALERS REPAIR SHOP SAID THAT A RODENT EAT THROUGH THE WIRES AND TOYOTA WOULD NOT WARRANTY THIS PROBLEM . THE CAR WAS PARKED IN MY DRIVEWAY NEXT TO ANOTHER TOYOTA PRODUCT THAT IS A 2006 AND HAS NEVER BEEN CHEWED . I HAVE DRIVEN TOYOTA'S SINCE 1988 AND HAVE NEVER HAD THIS TO HAPPEN . I THINK TOYOTA SHOULD BE RESPONSIBLE FOR THE DAMAGE IF THEY ARE PUTTING ANY TYPE EDIBLE PRODUCT IN THE VEHICLES THEY PRODUCE .
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. WHILE REVERSING INTO A PARKING SPACE, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO THE VEHICLE BEHIND IT. A POLICE REPORT WAS FILED AND IT WAS UNKNOWN IF ANY INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,400.
TL* THE CONTACT OWNS A 2013 TOYOTA AVALON. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE WOULD NOT ACCELERATE PROPERLY. THE FAILURE WAS RECURRING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .