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2010 Toyota Highlander Hybrid Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
22
Latest Jul 2, 2019
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
8
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2010 Toyota Highlander Hybrid, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Brakes626.1%
  • Engine417.4%
  • Other / unspecified417.4%
  • Fuel system28.7%
  • Steering28.7%
  • Driver assistance28.7%
  • Electrical28.7%
  • Body & structure14.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

6
reports

From owner reports, verbatim

ABS - CODE -1391,THIS IS SECOND TIME,FIRST TIME(2016) WAS CHANGED THIS PART -44510-48080

NHTSA ID 11145191 · filed Nov 4, 2018

I ALMOST GOT IN TO AN ACCIDENT ON 5/11/2018 DUE TO THE ABS SYSTEM NOT STOPPING THE VEHICLE WHILE DRIVING IN I-95. I GOT A WARNING LIGHT ON THE DASH AS I WAS PRESSING THE BRAKES, LATER THE CAR DID NOT WANTED TO STOP, BUT IT DID NOT PREVENT ME FROM HITTING THE OTHER CAR. I PRESS ON THE EMERGENCY BRAKE AND I WAS ABLE TO STOP THE CAR. LATER, I TOOK THE CAR TO GET DIAGNOSE AND PUT ERROR CODES C1391, ABS ACCUMULATOR LEAK OR MALFUNCTION. CONTACTED DELRAY TOYOTA IN DELRAY BEACH, FL AND THEY DENY TO DO A RECALL WHEN THERE IS AN EXTENTED WARRANTY RECALL ON CAMRY AND PRIUS MODEL LINE FOR THE SAME PROBLEM. CALLED TOYOTA CORP. AND THEY ARE DENYING TO DO ANYTHING TO FIX THE SAFETY PROBLEM WITH THIS VEHICLE. THEY STATED THAT SINCE THERE WERE NOT ENOUGH BUYERS FOR THIS MODEL, THEY WILL NOT COVER OR MAKE A RECALL ON SAFETY FOR THE PUBLIC. I HAVE FOUND OVER ALL THE INTERNET COMPLAINTS ABOUT THE SAME ISSUE. I AM LOOKING FOR A RESOLUTION. A PICTURE OF THE ERRORS CODES ON THE VEHICLE IS INCLUDED ON THE COMPLAINT.

NHTSA ID 11098111 · filed May 26, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

4
reports

From owner reports, verbatim

WHILE DRIVING DOWN A ROAD WITHOUT WARNING ONE OF THE IGNITION COILS FAILED CAUSING THE ENGINE AND THE CAR TO IMMEDIATELY STOP IN TRAFFIC. FORTUNATELY, WE WERE ON A RURAL ROAD AND GOING LESS THAN 30 MPH, BUT ON A FREEWAY AT SPEED WE WOULD HAVE BEEN IN AN EXTREMELY DANGEROUS SITUATION. THE HIGHLANDER HYBRID UNLIKE MOST CARS WILL NOT RUN AT ALL WITH AN IGNITION COIL FAILURE. THUS, THERE IS A RISK OF A SUDDEN LOSS OF POWER. THE TOYOTA DEALER WAS UNABLE TO OFFER ANY EXPLANATION OTHER THAN THEE THINGS HAPPEN. THE VEHICLE HAD ONLY 80,000 MILES, HAD BEEN MAINTAINED BY TOYOTA DEALERS ON A REGULAR BASIS AND IS FIVE YEARS OLD. I HAVE BEEN DRIVING FOR 58 YEARS AND HAVE NEVER EXPERIENCED AN IGNITION COIL FAILURE.

NHTSA ID 10786138 · filed Oct 26, 2015

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING SENSOR NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR THE SAME FAILURE ON THREE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 77,000. *TR

NHTSA ID 10514848 · filed Jun 3, 2013

Too few reports in this category for a page of its own — they appear in the full complaint list.

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

4
reports

From owner reports, verbatim

2010 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL PROBLEMS AND RECALL PARTS NOT AVAILABLE. *SMD AFTER THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE. THE CONSUMER CONTINUED TO DRIVE THE VEHICLE FOR THE REST OF THE WEEK. FOUR DAY LATER, THE VEHICLE WOULD NOT TURN ON AFTER AN EXTREMELY COLD DAY. THE CONSUMER CALLED FOR A JUMP, THINKING IT WAS THE BATTERY. THE SERVICE TECHNICIAN CAME OUT AND IT WAS DISCOVERED, THE BATTERY WAS NOT THE ISSUE, BUT MAYBE SOME OTHER TYPE OF ELECTRICAL ISSUE, AS THE VEHICLE SOUNDED AS IF IT WERE TRYING TO TURN OVER, BUT WOULDN'T. ALSO, THE CAR ALARM WAS GOING OFF INTERMITTENTLY FOR HOURS FOR NO REASON. THE CONSUMER CALLED ANOTHER DEALER, ABOUT GETTING THE VEHICLE FIXED, BUT WAS INFORMED THE PART WAS ON NATIONAL BACK ORDER. *JB

NHTSA ID 10567320 · filed Mar 6, 2014

THE INVERTER FAILED AND THE CAR STALLED ON A BUSY FREEWAY (I-5) DURING A DARK, RAINY EVENING. THE CAR COULD NOT MAKE IT ALL THE WAY TO THE SIDE OF THE SHOULDER AND STOPPED PARTIALLY BLOCKING A LANE. IT WAS EXTREMELY DANGEROUS AND THE DRIVER, MY WIFE, WAS LUCKY NOT TO BE INJURED. *TR

NHTSA ID 10565942 · filed Feb 26, 2014

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

2
reports

From owner reports, verbatim

THE HYBRID INVERTER FAILED WHEN ACCELERATING FROM A RED LIGHT. A LOUD CLUNK WAS HEARD AND THE CAR WOULD NOT MOVE FORWARD. THE ENGINE WAS STILL RUNNING BUT CAR WOULD NOT ACCELERATE AND HAD TO BE PUSHED OUT OF THE ROAD. "CHECK HYBRID SYSTEM" WARNING FLASHED. CAR WAS TOWED TO A DEALER WHO CONFIRMED THAT IT WAS NOT COVERED BY THE WARRANTY AT 9 YEARS, 117K MILES (WARRANTY IS 8 YEARS, 110K MILES). THE PREVIOUS RECALLS FOR THE HYBRID INVERTER HAD BEEN COMPLETED ~3 YEARS AGO AND SO THE RECALL ALSO WOULD NOT COVER THE REPAIR. THE QUOTED COST OF THE REPAIR IS ~$11K.

NHTSA ID 11228964 · filed Jul 2, 2019

THE INVERTER FAILED AND THE CAR STALLED ON A BUSY FREEWAY (I-5) DURING A DARK, RAINY EVENING. THE CAR COULD NOT MAKE IT ALL THE WAY TO THE SIDE OF THE SHOULDER AND STOPPED PARTIALLY BLOCKING A LANE. IT WAS EXTREMELY DANGEROUS AND THE DRIVER, MY WIFE, WAS LUCKY NOT TO BE INJURED. *TR

NHTSA ID 10565942 · filed Feb 26, 2014

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

2
reports

From owner reports, verbatim

DEFECTIVE INTERMEDIATE STEERING SHAFT. CLUNKING, ETC. SEEMS DANGEROUS, NO RECALL.... THIS IS ONE COMPLAINT TO ADD TO THE NUMEROUS OTHERS. TOYOTA, WHEN ARE YOU GOING TO DO SOMETHING ABOUT THIS?

NHTSA ID 11084019 · filed Apr 9, 2018

VERY COMMON PROBLEM IS BEING REPORTED IN ALL OF THE HIGHLANDERS OF 2008 FORWARD. AT LOW MILEAGE, THE STEERING COLUMN HAS A BEARING IN IT CALLED A STUB SHAFT BUT APPARENTLY GETS LOOSE LEAVING TO A CLUNK AND LOOSENESS IN THE STEERING. IT IS SO COMMON THAT OUR DEALER HAS TO KEEP MULTIPLE REPLACEMENT PARTS IN STOCK. PEOPLE ARE REPORTING THIS WITHIN THE 36,000 MILE WARRANTY, MY CAR BEGAN TO DO IT AT ABOUT 60,000 MILES. IT IS A $700 REPAIR. LOSS OF CONTROL OF THE VEHICLE IS POSSIBLE.

NHTSA ID 10840076 · filed Mar 5, 2016

Too few reports in this category for a page of its own — they appear in the full complaint list.

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

2
reports

From owner reports, verbatim

ACCELERATOR MOVED TO FULL SPEED AS BACKING UP BEGAN. AUTO PLOWED 110 FEET FULL SPEED THROUGH PLANTS AND TREES, COMING TO A STOP BY SOME TREES. CAR WAS PARKED ON PRIVATE DRIVEWAY. DRIVER SLIGHTLY INJURED. REAR END CAR DAMAGE IS $6,000+.

NHTSA ID 10819165 · filed Jan 9, 2016

2010 TOYOTA HIGHLANDER HYBRID. CONSUMER STATES THAT VEHICLE IS SUPPOSE TO BE ALL WHEEL DRIVE, HOWEVER THE HYBRID SYSTEM IS NOT COMPATIBLE WITH THE ALL WHEEL DRIVE SYSTEM *TGW THE CONSUMER STATED WHEN THE VEHICLE WOULD SLIDE, THE HYBRID SYSTEM SHUT DOWN THE ALL-WHEEL DRIVE SYSTEM BECAUSE THE COMPUTER WAS TRYING TO PREVENT DAMAGE TO THE GENERATOR WHICH IS A PART OF THE HYBRID SYSTEM. *JB

NHTSA ID 10382014 · filed Feb 10, 2011

Too few reports in this category for a page of its own — they appear in the full complaint list.

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

2
reports

From owner reports, verbatim

MULTIPLE BATTERY FAILURES REQUIRING JUMP STARTS: SEVEN (7) TIMES SINCE I BOUGHT THIS SUV IN FEB 2011. THREE TIMES THERE WAS A POSSIBLE KNOWN CAUSE FOR THE BATTERY DRAIN: THE PASSENGER VANITY MIRROR LIGHT WAS LEFT ON FOR 15 MINUTES, 2 HOURS, AND AN UNKNOWN LENGTH OF TIME. NONE OF THESE THREE EPISODES WAS SIGNIFICANT ENOUGH TO CAUSE A COMPLETELY DEAD BATTERY IN ONE THAT HAS BEEN EVALUATED AS IN EXCELLENT CONDITION. I DRIVE IN THE MOUNTAINS ALL WINTER. GETTING STRANDED IN AN ISOLATED PLACE CAN BE DEADLY DUE TOO EXPOSURE, RISK OF COLLISION ON SINGLE LANE SNOW-OCCLUDED ROADS WITH 2-WAY TRAFFIC AND FAST SNOW PLOWS. OTHER TOYOTA HIGHLANDER HYBRID OWNERS HAVE HAD THE SAME PROBLEM. TWICE NOW THE DEALER HAS SAID THERE IS "NO PROBLEM" WITH THE BATTERY. I AM PURSUING CORRECTION THROUGH THE LOCAL TOYOTA CUSTOMER RELATIONS MANAGER AND WILL FOLLOW THROUGH WITH TOYOTA'S CUSTOMER EXPERIENCE CENTER AND THE CALIFORNIA DISPUTE SETTLEMENT CENTER IF A PROMPT LOCAL SOLUTION IS NOT ACHIEVED. HTTP://ANSWERS.EDMUNDS.COM/QUESTION-WE-HAVE-A-2010-TOYOTA-HIGHLANDER-HYBRID-THE-BATTERY-IS-CONSTANTLY-DYING-ON-IT-EXAMPLE-LEAVE-DOOR-OPEN-10-MINUTES-AND-IT-S-DEAD-144840.ASPX *JS

NHTSA ID 10462357 · filed Jun 20, 2012

HYBIRD SYSTEM OVERRIDES ALL WHEEL DRIVE SYSTEM WHEN TIRES SLIP DISABLING THE SYSTEM, IN EFFECT RENDERING IT NONFUNCTIONAL, SO THAT THE GENERATOR IS NOT DAMAGED. COMBUSTION ENGINE WILL NOT TURN ON AND WHEN YOU HIT GAS NOTHING HAPPENS. I HAD TO BE TOWED OUT. SERVICE QUOTED AFTER EXAMINING "DID EXPERIENCE CONCERN TRAC/VCS CUTS POWER TO WHEEL WHEN SLIPPAGE OCCURS. UNFORTUNATLY, THERE IS NO WAY TO DISABLE THIS. EVERYTHING WORKS AS DESIGNED." MY 2006 HIGHLANDER HYBRID HAD SIMILAR INCIDENT ALMOST CAUSING ME TO BE RUN OVER AS POWER CUT OFF ON HIGHWAY AND I WAS TOLD THE COMPUTER NEEDED TO BE RESET AND IT WAS FINE. A CAR EQUIPPED WITH ALL WHEEL DRIVE SHOULD FUNCTION AS A ALL WHEEL DRIVE NOT BE DESIGNED TO BE NON FUNCTIONAL WHEN IT IS NEEDED. THE FIRST TIME A BARELY SURVIVED GETTING TO THE SIDE OF THE HIGHWAY. THIS TIME I HAD TO BE TOWED ON TOP OF A MOUNTAIN TWO HOURS FROM ANYWHERE IN SNOWSHOE WEST VIRGINIA. SERVICE ANTICIPATES NO WAY TO CORRECT.

NHTSA ID 10377307 · filed Jan 12, 2011

Too few reports in this category for a page of its own — they appear in the full complaint list.

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

1
report

From owner reports, verbatim

WHILE USING THE TAILGATE CLOSE BUTTON ON THE KEY FOB,CAR SHUT OFF AND PARKED, A LOUD BANG WAS HEARD WHILE THE DOOR WAS CLOSING AND THE DOOR JAMMED, SLIGHTLY OPENED AND IMMOVABLE. HAD TO TAKE THE CAR TO A CERTIFIED TOYOTA REPAIR FACILITY TO GET THE CLOSING SERVO DISCONNECTED SO THE DOOR WOULD SHUT. MANUAL OPERATION OF THE DOOR IS THE ONLY WAY TO OPEN AND CLOSE AT THIS TIME. NOTHING WAS BLOCKING THE DOOR AS IT WAS CLOSING AND COMPLETE REPAIR APPEARS TO BE VERY EXPENSIVE. BACK DOOR HINGES APPEAR TO BE SLIGHTLY OUT OF LINE BUT DOOR WILL CLOSE MANUALLY. T-SB-0038-15 ADDRESSES A PROBLEM SIMILAR TO THIS BUT THE DOOR WOULD OPEN - IN THIS CASE IT WOULD NOT UNTIL THE TOYOTA SERVICEMAN REMOVED THE SERVO.

NHTSA ID 11142413 · filed Oct 24, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .