2011 Toyota Highlander Hybrid Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2011 Toyota Highlander Hybrid, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Driver assistance250.0%
- Brakes125.0%
- Engine125.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.
MY HIGHLANDER HYBRID: PUSHED START BUTTON, AND BEHAVED NORMALLY. UPON BEING PLACED IN GEAR, THE VEHICLE ATTEMPTED TO ACCELERATE AS IF THE GAS PEDAL WAS PUSHED TO THE FLOOR. ONLY HEAVY BRAKE PRESSURE PREVENTED A SERIOUSLY DANGEROUSNESS CONDITION OF FULL ACCELERATION IN A SMALL PARKING LOT. WHEN PLACED IN PARK, THE THROTTLE REDUCED TO IDLE. I REPEATED THE ACTION OF PLACING THE CAR IN GEAR (EITHER REVERSE OR DRIVE), AND AGAIN, THE THROTTLE ADVANCED TO A FULL ACCELERATION MODE. AGAIN, ONLY VERY HEAVY PRESSURE ON THE BRAKE PREVENTED UNCONTROLLED ACCELERATION. I PARKED THE VEHICLE, AND CALLED MY LOCAL TOYOTA DEALER. AFTER BEING PLACED ON HOLD SEVERAL TIMES, I LEFT A VOICE MAIL WITH THE SERVICE DEPARTMENT. I ALSO WENT ONLINE TO TOYOTA TO THE CUSTOMER HOTLINE, AND LEFT A DETAILED EMAIL WITH VIN, PROBLEM DESCRIPTION, AND EXPRESSED A CONCERN FOR A SERIOUS SAFETY DEFECT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
BREAK LIGHT WARNINGS ALL CAME ON. BRAKES WENT OUT WHILE IN MOTION ON A CITY STREET. HAD TO SHOVE BREAK PEDAL DOWN WITH BOTH FEET TO THE FLOOR GOING UPHILL TO STOP. DEALERSHIP TOLD US IT'S THE BREAK ACTUATOR PUMP AND WILL BE $5000 TO REPAIR. THIS IS A SERIOUS HARDSHIP ON US. I'M A FOSTER PARENT AND NEED MY VEHICLE IN WORKING ORDER. DEALERSHIP SAID ONLY THEY CAN DO THE REPAIR DUE TO SENSOR CALIBRATIONS.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING APPROXIMATELY 40 MPH, A GRINDING NOISE WAS PRESENT COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO NORTH BROOK TOYOTA (1530 FRONTAGE RD, NORTH BROOK, IL) WHERE IT WAS DIAGNOSED THAT THE RUBBER OIL HOSE WAS DAMAGED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 105,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .