2013 Toyota Highlander Electrical Problems

THE FRONT PASSENGER DOOR AND DRIVER DOOR LOCK/ACTUATOR DOES NOT WORK. THE PASSENGER DOOR FIRST HAPPENED 1 TO 1.5 YEARS AGO. I HAVE NOT FIXED IT BECAUSE OF THE OUTRAGEOUS COST. NOW, THE DRIVER DOOR ACTUATOR/DOOR LOCK IS EXHIBITING THE SAME SYMPTOMS AND WILL SOON CEASE TO WORK. TOYOTA HAS NO WARRANTY PROGRAM OR RECALL ON THIS EVEN THOUGH IT IS A KNOWN ISSUE WITH THIS YEAR AND MODEL. I THINK HAVING YOUR DOOR LOCKS NOT WORK IS A SAFETY ISSUE AND REQUEST THAT THIS BE FOUND TO BE AN ISSUE TOYOTA MUST COVER AS SOON AS POSSIBLE. *TR

NHTSA ID

11330685

Incident

Jan 1, 2019

FRONT PASSENGER SIDE DOOR LOCK ACTUATOR DOES NOT WORK, MAKING LOCK INEFFECTIVE AND NOT WORKABLE. TOYOTA CLAIMS THIS IS NOT A SAFETY ISSUE. UNSURE HOW INEFFECTIVE LOCKS ARE NOT A SAFETY ISSUE, ESPECIALLY ON A CAR THAT IS NOT THAT OLD. *TR

NHTSA ID

11329478

Incident

Feb 1, 2019

THE VEHICLE WAS PARKED IN OUR DRIVEWAY AND HAS TWICE HAD RATS CHEWING ON THE COOLANT TEMPERATURE CENSOR WIRING. THESE ARE THE ONLY WIRES THEY'VE CHEWED ON SO FAR. I FEEL THE SOY BASED WIRING THAT TOYOTA USES IS TO BLAME SINCE MY NEIGHBORS ARE NOT HAVING PROBLEMS WITH THEIR VEHICLES THAT ARE PARKED OUTDOORS. A CLAIM WITH USAA HAS BEEN FILED.

NHTSA ID

11288536

Incident

Dec 11, 2019

THE DOOR LOCKS STOPPED WORKING AND I WAS FORCED TO PAY TO REPAIR THEM AFTER OWNING CAR FOR LESS THAN 6 MONTHS. THE POWER WINDOWS FAIL TO OPERATE AT RANDOM TIMES. THERE WAS A SIMILAR PROBLEM WITH THE 2010 TOYOTA YARIS WINDOW PANEL. THE CAR JUMPS OR SKIPS WHILE ACCELERATING.

NHTSA ID

11243113

Incident

Oct 9, 2018

Mileage

43,000 mi

MAINTENANCE LIGHT IS ON AT ALL TIMES FOR THE FORWARD PASSENGER SEAT, MAKING AIRBAGS USELESS. READ IT CAN POTENTIALLY BE A WIRE. IT HAS BEEN REPORTED ON OTHER VEHICLES. PLEASE INVESTIGATE AND RECALL AS PASSENGERS WILL BE UNSAFE AND COULD HAVE GREAT BODILY HARM WITH THIS DEFECT.

NHTSA ID

11241464

Incident

Aug 1, 2018

Mileage

100,000 mi

OUR 2013 TOYOTA HIGHLANDER HAS HAD 3 OF THE 4 DOOR ACTUATORS FAIL IN A 26 MONTH PERIOD. THE FIRST ACTUATOR FAILED IN IN MARCH 2017 (CAR WAS ONLY 3 YEARS, 8 MONTHS OLD), THE SECOND ACTUATOR FAILED IN FEBRUARY 2018 (CAR WAS 4 YEARS, 7 MONTHS OLD) AND THE THIRD ACTUATOR FAILED IN MAY 2019 (CAR WAS ONLY 5 YEARS 10 MONTHS OLD). BECAUSE THE DOOR ACTUATOR FAILED, THE DOOR DID NOT LOCK WHEN PLACING THE CAR IN DRIVE WHICH INCREASED THE CHANCES THE DOOR WOULD OPEN IN THE EVENT OF A CRASH; THEREBY, REDUCING THE STRUCTURAL INTEGRITY OF THE VEHICLE IN A CRASH. SINCE THE ACTUATORS ALSO FAILED TO AUTOMATICALLY UNLOCK WHEN THE CAR WAS PLACED IN PARK, THE ACTUATORS WOULD NOT AUTOMATICALLY UNLOCK THE DOORS IN THE EVENT OF AN AIRBAG DEPLOYMENT; THEREBY, POSSIBLY IMPEDING THE ABILITY TO ENTER/EXIT THE CAR IN AN EMERGENCY SITUATION. A COMPLAINT WAS LODGED WITH TOYOTA AND A CASE NUMBER WAS ESTABLISHED. HOWEVER, TOYOTA INDICATED THAT THERE IS NOT A RECALL RELATED TO DOOR ACTUATORS AT THIS TIME AND THERE IS NOTHING THE COULD DO ABOUT THE PROBLEM.

NHTSA ID

11205833

Incident

May 1, 2019

Mileage

45,449 mi

DOOR ACTUATORS HAVE GONE OUT FOR BOTH DOORS. I CONTACTED TOYOTA SEVERAL TIMES AND THEY REFUSED TO FIXED THEM.

NHTSA ID

11139849

Incident

Apr 1, 2017

BOUGHT VEHICLE 'CERTIFIED' ON 04/20/17 AND FIRST OIL CHANGE 06/30/17 CORROSION ON BATTERY TERMINAL NOTATED. NEW BATTERY PURCHASED. 05/25/17, CORROSION IS AGAIN NOTATED. VEHICLE HAS BEEN THROUGH 2 SEPARATE OIL CHANGES AND NO CORROSION NOTATED. NOW DEALER IS STATING VERBALLY $5800 TO FIX TERMINALS AND CABLE DUE TO BATTERY ACID AND CORROSION LEADING TO ELECTRICAL DAMAGE. HARNESS DAMAGE. FLAW OF THIS VEHICLE IS ALL COMPONENTS ARE INTERCONNECTED. REP WILL NOT PUT IN WRITING, BUT IS SAYING MAJOR HAZARD. TOYOTA WILL GIVE ONLY $2500 TOWARDS COST. NOT DRIVING CAR AT THIS TIME.

NHTSA ID

11101098

Incident

May 25, 2018

Mileage

51,125 mi

DOOR LOCKS REPLACED ON PASSENGER FRONT DOOR AT TOYOTA DEALERSHIP (YOKEM TOYOTA) LESS THAN 6 MONTHS LATER DOING THE SAME THING . NOW PASSENGER REAR DOOR DOING THE SAME THING. VERY EXPENSIVE REPAIRS

NHTSA ID

11100299

Incident

May 15, 2018

EACH OF THE FOUR DOOR LOCK ACTUATORS HAVE MALFUNCTIONED SUCH THAT THE DOOR CANNOT BE UNLOCKED/OPENED FROM EITHER THE INSIDE OR OUTSIDE OF THE CAR. THIS HAS OCCURRED DURING THE PAST 18 MONTHS. IT IS A SAFETY HAZARD IN CASE OF A WRECK/FIRE WHERE SOMEONE COULD NOT GET OUT OF THE CAR EMERGENTLY OR SECURITY THREAT IF THE DRIVER/PASSENGER EMERGENTLY NEEDED TO ENTER THE CAR TO AVOID HARM. I HAVE RECEIPTS FOR ALL REPAIRS AT THE LOCAL TOYOTA DEALERSHIP. I WAS TOLD BY A TOYOTA DEALER SHIP REPRESENTATIVE THIS IS A RECOGNIZED ISSUE WITH THE VEHICLE.

NHTSA ID

11083206

Incident

Feb 4, 2017

Mileage

60,000 mi

POWER TRAIN FAILED WHILE DRIVING ALONG A CITY STREET AT 30MPH- CAR HAD NO POWER- CHECK HYBRID COMPONENTS AND CHECK BRAKE SYSTEM LIGHTS APPEARED ON THE CENTER CONSOLE- I BELIEVE IT FAILED DUE TO THE HYBRID ELECTRICAL SYSTEM AND IS IDENTICAL TO DESCRIPTIONS OF EARLIER HYBRID INVERTER FAILURES IN 2006-2010 MODELS OF HIGHLANDER AND LEXUS THAT WERE RECALLED BY TOYOTA-

NHTSA ID

11061006

Incident

Jan 7, 2018

Mileage

44,700 mi

I HAVE HAD TO REPLACE EVERY AUTOMATIC OPENER DOOR LOCKS ON EVERY DOOR AND SOME TWICE (EARLY 2014 TO PRESENT). THEY CAN'T TELL ME WHY THE KEEP FAILING. NOW THAT THE CAR IS OUT OF WARRANTY I NOW HAVE 2 MORE AUTOMATIC DOOR LOCKS THAT HAVE FAILED. I HAVE ANOTHER FRIEND WHO OWNS A HIGHLANDER AND HE IS HAVING THE AUTOMATIC DOOR OPENERS FAIL. THIS MUST BE A DEFECT IN THE DESIGN OF THESE LOCKS.

NHTSA ID

10970787

Incident

Apr 5, 2017

Mileage

83,000 mi

THE DOOR LOCKS ARE FAILING ONE BY ONE. IT SEEMS TO BE BAD ACTUATORS. FIRST, ONE DOOR WASN'T LOCKING AUTOMATICALLY WHEN PRESSING LOCK ON THE KEY FOB. NOW, I HAVE 2 DOORS NOT LOCKING AUTOMATICALLY WHEN I HIT LOCK ON THE KEY FOB. I FEEL THIS POSES A SAFETY HAZARD FOR MYSELF AND MY BELONGINGS BECAUSE IF I EVER NEEDED TO ENTER MY CAR QUICKLY WITH MY 2 KIDS, I CANNOT. THIS OCCURS WHILE VEHICLE IS PARKED.

NHTSA ID

10958750

Incident

Mar 6, 2017

Mileage

40,000 mi

THE COMPLAINT HAS TO DO WITH COMPUTER SYSTEMS ON THIS VEHICLE. SOME OF THE COMPLAINT IS CONVENIENCE, BUT WORRISOME BECAUSE OTHER SYSTEMS SEEM TO BE INVOLVED AS WELL. THE COMPUTER SCREEN HAS ALWAYS BEEN SLOW/HESITENT, WITH VARIOUS "GLITCHES". VEHICLE HAS GPS MAPPING SCREEN WHICH OCCASSIONALLY "DISCONNECTS" AND RESETS TO BLANK SCREEN. THE BLUETOOTH AND OTHER SYSTEMS HAVE ALSO "DISCONNECTED" AND COULDN'T BE RESET UNTIL THE VEHICLE WAS STOPPED AND TURNED OFF. THE HEADLIGHTS SOMETIMES DO NOT SHUT OFF, DAY/NIGHT DOESN'T WORK PROPERLY. HAVE HAD OCCASSIONAL PROBLEMS WITH DOOR LOCKS NOT WORKING AS THEY SHOULD. NEVER KNOW WHEN AND WHICH SYSTEMS WILL BE AFFECTED. I HAVE ALSO FILED A COMPLAINT ABOUT INTERMITENT NON-ACCELERATION ISSUES, WHICH MAYBE RELATED.

NHTSA ID

10809984

Incident

Jun 20, 2014

Mileage

10,000 mi

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE POWER STEERING FAILED AND THE INSTRUMENT PANEL DISPLAYED THAT THE POWER STEERING NEEDED ASSISTANCE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC COMPUTER THAT MANAGED THE STEERING NEEDED TO BE REPLACED. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 48,500.....UPDATED 10-27-15 *BF *CN

NHTSA ID

10760954

Incident

Sep 1, 2015

Mileage

48,500 mi

ABOUT A WEEK AGO MY RIGHT REAR PASSENGER DOOR LOCK STARTED TO FAIL. THE DOOR WOULD NOT UNLOCK. THIS IS THE DOOR MY 5 YEAR OLD DAUGHTER USES. I TOOK IT TOO A DEALER AND WAS CHARGED $638 TOTAL TO REPLACE THE ACTUATOR. THE SERVICE TECH ACTUALLY MISQUOTED ME, I WOULD NEVER PAY THIS MUCH TO FIX THIS PART. UPON READING NOW I SEE THAT MANY, MANY PEOPLE HAVE THIS PROBLEM. MY CAR IS STILL UNDER 3 YEARS OLD. THE ACTUATORS SHOULD NOT FAIL. I HAVE NEVER HAD THIS PROBLEM IN ANY OTHER CAR. THIS IS A SEVERE SAFETY ISSUE IF THE CAR IS IN AN ACCIDENT. THESE CARS NEED TO BE RECALLED. I WILL BE CONTACTING TOYOTA TOO.

NHTSA ID

10758699

Incident

Aug 10, 2015

Mileage

59,500 mi

I PURCHASED THE 2013 HIGHLANDER NEW FROM A DEALER IN VIENNA, VA IN JULY 2013. THE AUTO STARTED A STRING OF ENGINE HESITANCY TO ACCELERATE PROBLEMS AT AROUND 5,000 MILES WHICH WAS REPORTED TO THE DEALER AT THE 5,000 MILE CHECK-UP AND AGAIN AT THE 7,500 MILE CHECKUP. THE SERVICE DEPARTMENT COULD NOT DUPLICATE THE PROBLEM AND GAVE THE ENGINE A CLEAN BILL OF HEALTH. WE MOVED TO MN IN MAY 2014 AND THE HESITANCY OF THE CAR TO MOVE (ACCELERATE) FROM A STOPPED POSITION FOR SEVERAL SECONDS AFTER ENGAGING THE GAS PETAL CONTINUES AND IS INCREASING IN FREQUENCY. THE CAR HAS BEEN TAKEN IN TO THE LOCAL TOYOTA DEALER ON THREE OCCASIONS WITH THE SAME ANSWER THAT THERE IS NO PROBLEM WITH THE CAR. I HAVE BEEN IN TWO NEAR ACCIDENTS WHILE PULLING OUT IN TRAFFIC ON TO A HIGH SPEED DIVIDED HIGHWAY AND CONSIDER THIS A VERY SERIOUS SAFETY ISSUE. IT HAPPENS RANDOMLY, (THREE TIMES THIS PAST WEEK), BUT A PATTERN HAS DEVELOPED - MOST INCIDENTS OCCUR WHILE IDLING AT INTERSECTIONS FOR SOME TIME WAITING FOR TRAFFIC TO CLEAR, TRAFFIC LIGHTS, ETC, AND THEN MAKING A LEFT HAND TURN ONTO THE ROADWAY. THE CAR HAS EXHIBITED THIS BEHAVIOR ONLY A COUPLE TIMES WHILE MAKING A RIGHT HAND TURN FROM A IDLING START. THE SENSATION IS THAT THE ENGINE STALLED AND NO MATTER WHAT IS DONE WITH THE GAS PETAL NOTHING HAPPENS FOR ANYWHERE UP TO 4-5 SECONDS. WITH TRAFFIC MOVING AT 60 MILES AN HOUR AND ONE IS ATTEMPTING TO MERGE INTO TRAFFIC, A FIVE SECOND DELAY BRINGS THE ON-COMING TRAFFIC ALMOST 450 FEET CLOSER TO ONE BEFORE THE CAR STARTS TO MOVE REQUIRING MORE DISTANCE IN TRAFFIC GAPS TO OVERCOME A POTENTIAL STALL IN THE ROADWAY. I HAVE COME ACROSS ANOTHER LOCAL OWNER WITH THE SAME PROBLEM AND NOTE AT LEAST 15 OTHER COMPLAINTS ON THE WEB OF ALMOST THE EXACT CIRCUMSTANCES. WHAT DOES IT TAKE FOR TOYOTA TO RECOGNIZE THIS AS A SAFETY ISSUE? UPDATED 12/12/2017*CN

NHTSA ID

10744308

Incident

Apr 25, 2014

Mileage

7,600 mi

BLACK SHREDDED MATERIAL BLEW OUT OF THE AIR VENTS UPON STARTING THE CAR. IF I HAD NOT HAD THE A/C ON AND, RATHER, CHOSE TO TURN IT ON WHILE DRIVING, I MIGHT HAVE BEEN BLINDED BY THE LARGE AMOUNT OF SHREDDED MATERIAL THAT FLEW INTO MY FACE AND EYES. - THAT IS A LIABILITY AS FAR AS I AM CONCERNED. HAD I BEEN DRIVING, I CAN SEE THAT I WOULD HAVE HAD A VERY DIFFICULT TIME BEING ABLE CONTROL SOMETHING I COULD NOT SEE. I WAS TOLD BY THE DEALERSHIP THAT I MAY HAVE A RODENT ISSUE - I HAVE DONE SOME RESEARCH ON LINE AND HAVE LEARNED THAT TOYOTA, AMONG OTHER CAR MANUFACTURERS, IS CONSTRUCTING VEHICLE PARTS OUT OF BIODEGRADABLE PRODUCTS, INCLUDING SOY, CANE HUSKS, ETC., MAKING MY CAR A TASTY TREAT FOR NASTY ANIMALS. FURTHERMORE, THERE IS NOTHING THAT PREVENTS SOMETHING FROM CRAWLING FROM THE OUTSIDE INTO THE CABIN THROUGH THE ENGINE AND I BELIEVE THAT TO BE A MANUFACTURING DEFECT. I AM LOOKING FOR TOYOTA TO COVER THE COST OF FIXING THIS ISSUE.

NHTSA ID

10725775

Incident

Jun 16, 2015

Mileage

24,626 mi

WATER IS LEAKING INTO THE VEHICLE SOAKING CARPET AND ELECTRONICS. CAN BE A DAMAGED WINDSHIELD. WORRIED ABOUT SAFETY ON ROADS. *TR

NHTSA ID

10705503

Incident

Apr 8, 2015

Mileage

26,500 mi

THE DOOR OPEN ALERT AND ALERT BEEPING CAME ON AS WELL AS ALL OF THE INTERIOR LIGHTING AS I WAS DRIVING. IT SHOWS GLASS DOOR ON THE DISPLAY. I CHECKED ALL DOORS AND NONE OF THE DOORS ARE OPEN. IT WAS VERY DISTRACTING AND DANGEROUS TO BE DRIVING AT NIGHT ON THE HIGHWAY WITH ALL INTERIOR LIGHTS ON. THEY KEEP GOING ON AND OFF AND THE ALERT KEEPS BEEPING. AS FAR AS I CAN FIND OUT, THERE IS NO WAY TO TURN OFF THE INTERIOR LIGHTS. MY CAR IS OUT OF WARRANTY BY 300 MILES. I JUST HAD IT IN FOR THE 35,000 MILE SERVICE. I FIND NUMEROUS ACCOUNTS OF THIS KNOWN ISSUE ON SEVERAL WEBSITES/DISCUSSION FORUMS. I CALLED TOYOTA AND WAS INFORMED THERE IS NO RECALL HOWEVER I FOUND THERE WAS A TSB? SENT OUT ON THE BACK LATCHES. I CALLED JIM NORTON TOYOTA IN TULSA, OK AND WAS INFORMED THEY WANT A $110 DIAGNOSTIC FEE TO SEE WHAT THE ISSUE IS. SEEMS LIKE WITH ALL OF THE SAME ISSUES THAT TOYOTA WOULD LOOK INTO THIS ISSUE AND RESOLVE. TOYOTA SAID THEY COULD NOT WAIVE THE DIAGNOSTIC FEE. HOPING I CAN FIND A QUICK FIX OR SOMEONE WILLING TO RESOLVE THIS ISSUE INEXPENSIVELY OR BETTER YET, TOYOTA COULD STEP UP AND RESOLVE THE ISSUE THEMSELVES AS A CUSTOMER SERVICE STAND. *TR

NHTSA ID

10668185

Incident

Dec 23, 2014

Mileage

36,300 mi

THE 2013 HIGHLANDER WAS SERVICED IN FLORIDA MONDAY 10/27 FOR 15000 MILES SERVICE, TODAY MY SISTER WAS DRIVING SINCE SERVICE, THE TRACTION LIGHT CAME ON ,THE ENGINE LIGHT WAS FLASHING , THE HIGHLANDER WAS NOT STABLE DRIVING STRAIGHT ON THE ROAD AND SEEMED LIKE IT NEEDS A TUNE UP.I CALLED THE DEALER AND IT WAS TAKEN THEIR ,FIRST RESPONSE WAS GAS PUT IN, YES . WAS TOLD POSSIBLE THE CAP WAS NOT PUT ON RIGHT AND WITH NEWER CARS IT COULD BE A MALFUNCTION THE COMPUTER.. TURNED OUT THAT THE IGNITION COIL SWITCH WAS BAD ON THIS 2013 HIGHLANDER. WHICH IS WHY I'M REPORTING THIS DUE TO RECENT ISSUE WITH ANOTHER CAR MANUFACTURE KNOWING THE IGNITION SWITCH WAS BAD ON THEIR AUTOMOBILES. *TR

NHTSA ID

10651095

Incident

Oct 29, 2014

Mileage

15,000 mi

I PURCHASED A 2013 TOYOTA HIGHLANDER FROM CABE TOYOTA, A TOYOTA DEALER IN LONG BEACH, CALIFORNIA, ON MARCH, 2013. I ALWAYS USE CABE TOYOTA FOR THE MAINTENANCE OF THIS VEHICLE. I BROUGHT THIS VEHICLE TO CABE TOYOTA ON JULY 5TH, 2014 FOR 20,000 MILES SERVICE AND REPLACED THE CABIN FILTER AS PER THEIR RECOMMENDATION. I REALIZED THE ACCELERATION OF THE VEHICLE WERE SLOWER WHEN ENTERING THE FREEWAYS AFTER THE SERVICE. THE PERFORMANCE WAS EVEN WORSE WHEN THE VEHICLE GOING UPHILL AND THE TOP SPEED STAYS ON 40 MPH EVEN WHEN THE ACCELERATION PADDLE WAS FULLY ENGAGE. WHEN I WAS VACUUMED THE VEHICLE YESTERDAY, SEPT 26TH, 2014. I NOTICED SOME ELECTRIC WIRES WERE UNPLUGGED, AND ONE SET OF THEM WAS CUT OFF COMPLETELY. I AM NOT SURE THIS IS THE RESULT OF MANUFACTURE FAILURE OR MAINTENANCE PROBLEM. THEREFORE, I WOULD LIKE TO OBTAIN INFORMATION FOR INDEPENDENT INSPECTION CENTER IN MY AREA FROM YOU, SO THAT I CAN BRING MY CAR TO HAVE COMPLETE DIAGNOSES. THANK YOU. *TR

NHTSA ID

10639537

Incident

Jul 5, 2014

Mileage

20,437 mi

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE SUDDENLY STALLED. ALSO, THE CONTACT MENTIONED THAT THE HEADLIGHTS AND INSTRUMENT PANEL LIGHT INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 16,000.

NHTSA ID

10583053

Incident

Mar 26, 2013

Mileage

16,000 mi

I BOUGHT MY 2013 BRAND NEW 9/27/12. SHORTLY AFTER I RECEIVED IT I NOTICED SONGS WOULD SKIP OR START OVER ON THE IPOD AS WELL AS THE CD. A FEW MONTHS LATER THE RADIO STATION WOULD CHANGED CHANNELS FOR NO REASON. THESE THINGS HAPPENED IF I WAS BACKING OUT OF A PARKING SPACE, GOING OVER A SLIGHT BUMP OR JUST DRIVING NORMALLY ON A REGULAR ROAD OR A FREEWAY. I'VE GONE TO TWO TOYOTA DEALERSHIP WHO CAN'T FIND ANY PROBLEM AND BECAUSE THE PROBLEMS ARE INTERMITTENT THEY SAY THEY CAN'T DIAGNOSE IT. I'VE HAD TWO CASEWORKERS AT TOYOTA OF AMERICA AND THEY SAY THERE IS NOTHING THEY CAN DO. IN THE PAST MONTH WHEN I PULLED IN THE GARAGE THE HEADLIGHT "SOMETIMES" TURN OFF WHEN I TURN OFF THE IGNITION. OTHER TIMES THEY STAY ON THE NORMAL 30 SECONDS. I'VE ALSO HAD A COUPLE OF ISSUES THAT OTHER HIGHLANDER OWNERS MENTIONED ON YOUR WEBSITE MAINLY WHEN I'M AT A STOP AND THE LIGHT TURNS GREEN A COUPLE OF TIMES WHEN I STEP ON THE GAS THE CAR ENGINE REVS A FEW SECONDS THEN LURCHES FORWARD. ALSO RECENTLY THE DASHBOARD LIGHTS DIM OR BRIGHTEN FOR NO REASON AT ALL. MY CONCERN IS THAT IT SEEMS PROBLEMS ARE INCREASING AND I JUST DON'T KNOW EXACTLY WHAT STEPS TO TAKE NEXT. *TR

NHTSA ID

10555104

Incident

Dec 6, 2013

Mileage

5,300 mi

WHILE DRIVING TO MICHIGAN FROM ILLINOIS WHILE USING VEHICLE BUILD IN JBL NAVIGATION UNIT ON A NEWLY PURCHASED 2013 TOYOTA HIGHLANDER LIMITED WITH ONLY 300 MILES AT THE TIME, IN THE MIDDLE OF THE TRIP NAVIGATION UNIT REBOOTED/CRASHED AFTER COMING BACK UP THE PROGRAMMED DIRECTIONS WERE LOST, SINCE THIS NAVIGATION UNIT HAS A PROGRAMMED SAFETY FEATURE THE DESTINATION CANNOT BE RE-PROGRAMMED WHILE DRIVING, WE HAVE TO EXIT THE HIGHWAY AND STOP TO REPROGRAM THE DESTINATION AGAIN, ALSO THE SAME ISSUE HAPPENED ON THE WAY BACK. TOYOTA CUSTOMER SERVICE HAS BEEN CONTACTED AND THE CASE WAS OPEN (#1308280087) THEY ADVISE ME TO TAKE THE VEHICLE TO A DEALER, SO THE DEALER CAN CONTACT TOYOTA TECHNICIAN AND TRY TO ISOLATE AN ISSUE. SERVICE MANAGER CONTACTED THE TECHNICIAN WHO STATED THE PROBLEM HAS TO BE REPRODUCED; OTHERWISE THERE IS NOTHING THEY CAN DO. LOOKS LIKE THIS ISSUE ONLY HAPPENS ON LONG TRIPS, WHICH IS IMPOSSIBLE FOR THE DEALER TO REPRODUCE USING MY VEHICLE. TOYOTA CUSTOMER SERVICE HAS BEEN CONTACTED AGAIN ABOUT THE ISSUE; TOYOTA IS IGNORING THE PROBLEM THAT HAS BEEN REPORTED ON MULTIPLE FORUM SIDES AND UNWILLING TO WORK OUT A RESOLUTION BY DUPLICATING THE ISSUE IN-HOUSE. ALSO THE NAVIGATION UNIT DOES HAVE AN OUTDATED MAPS (HALF OF THE ADDRESSES THAT I HAVE ENTERED COULD NOT BE LOCATED) AND UPDATE IS NOT BEEN OFFERED AFTER THE COMPLAINT. JBL NAVIGATION SOFTWARE VERSION: 2.2.0 NAV ID: NQNA2011Q4. *TR

NHTSA ID

10544457

Incident

Sep 22, 2012

Mileage

300 mi