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2012 Toyota Matrix Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest Sep 9, 2017
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Feb 14, 2017

What this page shows

Our database holds 5 NHTSA owner-reported complaints for the 2012 Toyota Matrix. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–5 of 5

Airbags
Filed Sep 9, 2017

TAKATA AIRBAG RECALL. REPEATED ATTEMPTS FOR FIXING AIRBAG UNRESPONSIVE FROM TOYOTA DEALERS

NHTSA ID
11022419
Incident
May 1, 2017
Airbags
Filed Jul 11, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA MATRIX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED NOTIFICATION IN JANUARY OF 2018. THE DEALER (EASTERN SHORE TOYOTA 29732 FREDRICK BLVD, DAPHNE, AL, 36526) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID
11004249
Incident
Jan 27, 2017
Airbags
Filed May 26, 2017

TAKATA RECALL - RECEIVED NOTICE IN JANUARY, 2017 AND TO DATE "NO REMEDY" FOR THE AIRBAG RECALL ON MY VEHICLE. RECALL ADVISES TO AVOID HAVING PASSENGER IN FRONT SEAT. I AM UNABLE TO TRANSPORT ANYONE UNLESS IN THE BACK SEAT AND AM CONCERNED WHAT WOULD HAPPEN TO ME IF THE AIRBAG GOES OFF WHILE AWAITING TOYOTA'S REMEDY. PLEASE ADVISE.

NHTSA ID
10991786
Incident
May 26, 2017
Mileage
23,000 mi
Airbags
Filed May 19, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID
10990577
Incident
May 19, 2017
Engine
Filed Feb 14, 2017

TL* THE CONTACT OWNS A 2012 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE MADE NOISES UNDERNEATH THE HOOD AND SHUT DOWN. THE OIL AND SERVICE ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND LATER TOWED TO THE CONTACT'S HOME. THE NEXT DAY, THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

NHTSA ID
10954579
Incident
Feb 5, 2017
Mileage
135,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .