Owner-reported complaints naming the other system, filed with NHTSA
Data refreshed
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above. Every record below is an owner-reported complaint about the 2013 Toyota Prius submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 18 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
While driving straight on smooth paved road, car began to shake and right rear passenger wheel came completely separated from car. After skidding off the road and being able to visually inspect, it was clear the sub-frame had broken and the wheel had come off in its entirety. The rotor, the lugs, and calipers were all still attached to the wheel.
purchased tires at walmart auto care center in 2019 at 2770 E. Carson St. Lakewood, 90712, +15624298137. the warranty shows they should last at least 40000 miles. the tires worned out (by walmart auto care center staff on 11/2024) at 27000 miles. Walmart has not worked with me to replace these defective low quality tires (viva3 brand) and i am in a dilemma as i am unable to replace them now. I am [XXX] and [XXX] and i use my vehicle for doctors, pharmacy and errands for my daily survival. thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
THIS VEHICLE NEEDS TO TAKE OFF FROM THE CONSUMERS DUE DOESN'T DRIVES PROPERLY HAS REAR MAJOR DAMAGE ALSO LEFT SIDE REAR DOOR THEY DIDN'T DID GOOD JOB ALSO THE HYBRID BATTERY SHOWS AT THE DASHBOARD IN N OUT ENGINE CHECK LIGHT. THE REAR FRAME BOUNCE BY THE SIDE IT'S UNSAFE. CAR TIME DEALERSHIP AT ONTARIO, CA DON'T CARE BE CAREFUL ALSO SOLD ME WITH STOLEN CA LICENSE PLATES THIS DEALERSHIP, IT'S SCAM. I DIDN'T KNOW LIKE TO SCAM CONSUMERS SINCE [XXX] GOT IT AND RETURN IT DUE REFUSE TO FIX IT RIGHT AND; THE BANK CANCEL THE TRANSACTION GLOBAL LENDING SERVICES BY ROSE BROWN GENERAL MANAGER EXT 51033 AT THE TELEPHONE THE BANK 877-538-2071 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The rear right wheel broke off when going in reverse, leaving driveway (low speed). Towed to a garage. Was told that the rear frame member had rusted through. Had no warning of this -- car is used regularly and had been inspected several months ago. EXACT SAME THING HAPPENED TO ANOTHER COUPLE WE KNOW WHO ALSO OWN A 2013 PRIUS -- rear wheel came off because the frame member rusted through. Happened about a month before ours. They too were going in reverse, slowly, coming out of a parking spot, after driving 40+ miles to Boston. Car needed to be towed and rear frame member replaced. Repair for us cost $1300
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO HAMER TOYOTA (11041 SEPULVEDA BLVD, MISSION HILLS, CA 91345) HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL, AFTER THE REMEDY WAS COMPLETED. THE FAILURE MILEAGE WAS 65,000.
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING 70 MPH, THE CHECK ENGINE AND TWO UNKNOWN WARNING INDICATORS ILLUMINATED. IN ADDITION, THE CHECK HYBRID SYSTEM AND "STOP THE VEHICLE AT A SAFE PLACE' MESSAGES APPEARED ON THE INSTRUMENT PANEL. FURTHERMORE, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT WAS ABLE TO PARK ON THE SHOULDER OF A ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TOWED TO PENSKE TOYOTA OF DOWNEY (LOCATED AT 9136 EAST FIRESTONE BLVD, DOWNEY, CA 90241, (562) 904-5600) WHERE IT WAS DETERMINED THAT A SOFTWARE UPDATE WAS NEEDED. THE DEALER STATED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE CONTACT CALLED FREDERICK CHEVROLET AT 717-406-1727 (LOCATED AT 1505 QUENTIN RD, LEBANON, PA 17042) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM); HOWEVER, THE PARTS WERE NOT AVAILABLE. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE DEALER (TOYOTA CARLSBAD, 5424 PASEO DEL NORTE, CARLSBAD, CA 92008, 760-537-6700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT A TECHNICIAN AT THE DEALER DID NOT KNOW ABOUT THE RECALL AND STATED THAT IT WAS A SOFTWARE UPDATE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT THE MANUFACTURER HAD NOT PROVIDED THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM) WITHIN A REASONABLE TIME FRAME. THE DEALER (DCH WAPPINGERS FALLS TOYOTA, 1349 U.S. 9, WAPPINGERS FALLS, NY 12590, (845) 206-0521) STATED THAT THE PART WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE CONTACT STATED THAT THE VEHICLE RODE ROUGHLY, THE BATTERY WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
A WARNING LIGHT CAME ON INDICATING LOW TIRE PRESSURE. I STOPPED IMMEDIATLY IN THE CLOSEST PARKING LOT. THE SIDEWALL ON MY GOODYEAR WEATHERHANDLER FUEL MAXX TIRES HAD SPLIT APART, ABOUT 12 INCHES TOTAL IN 3 SPOTS. THE CORDS OF THE SIDEWALL WERE SHOWING. THESE WERE 65,000 MILE TIRES PURCHASED JANUARY 2016. THEY HAD ABOUT 28,000 MILES ON THEM AT THE TIME THEY FAILED. I JUST FINISHED A 2500 MILE TRIP USING THE INTERSTATES. IF THEY FAILED THERE, IT WOULD HAVE KILLED US. GOD WAS WATCHING OVER US. THE TIRE WAS TOTALLY FLAT IN 5 MINUTES. THESE WERE PURCHASED FROM TIRE KINGDOM. AFTER GETTING THE SPARE ON, I DROVE THE 2 MILES TO THE STORE I PURCHASED THEM FROM. THEY EXPLAINED THEY NO LONGER HAD ANY STOCK, AS IT WAS A PURCHASE THEIR CHAIN MADE FROM SEARS WHEN THEY WENT OUT OF BUSINESS. I WAS UPSET THEY SOLD ME LEFT OVER TIRES. THEY OFFERED TO REPLACE THE FAILED TIRE, BUT I NEED SOMEONE TO REPLACE ALL OF THEM. THEY ARE A HAZARD. I AM AFRAID TO DRIVE THE CAR. I WILL CONTACT THE MANUFACTURER AND SEE WHAT THEY WILL DO FOR ME.THE DATE CODE ON THE TIRES SHOW THEY WERE 2 1/2 YEARS OLD WHEN I PURCHASED THEM.
IN HEAVY RAINS BREAKING DOES NOT WORK WELL. EVEN AT 10 MPH IF YOU HIT A PUDDLE OF WATER. CAN CAUSE A CRASH. IT HAS HAPPENED ON A DIRT ROAD GOING AT LOW SPEED. BACK ROAD WHERE WATER RISES AND IN SOME HEAVY RAIN ON THE HIGHWAY
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V053000 (HYBRID PROPULSION SYSTEM) THE VEHICLE STALLED CONTINUOUSLY. BOTH MANUFACTURER AND DEALER HAVE BEEN MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 11,436. UPDATED 8/19/14*CN
I HAD A REAR TIRE BLOW OUT FOR NO APPARENT REASON. I DID NOT HIT ANYTHING. AND IT APPEARS TO BE A DEFECT. I DID HAVE TO DRIVE OFF ROAD TO SAFELY AVOID RISKY SITUATION. THE TOYOTA DEALER REFUSED TO TAKE UP WITH YOKOHAMA. I BOUGHT THE CAR ONLY IN FEBRUARY THIS YEAR AND BARLEY HAS ANY MILES ON IT. THE DEALERSHIP COMPLETELY UNHELPFUL. THIS IS CLEARLY A DEFECT AND SAFETY HAZARD! *TR
WHILE THE CAR WAS GOING DOWN THE RAMP TO THE PARKING BASEMENT, THE BRAKE IN OUR PRIUS DIDN'T FUNCTION EVEN THOUGH THE DRIVER SLAMMED ON IT AND THE CAR CONTINUED TO PICKED UP ACCELERATION. NONE OF THE AIRBAGS DEPLOYED EITHER, AMAZINGLY. THE DRIVER WAS ABLE TO MAKE A RIGHT TURN AND MISSED THE WALL/CONCRETE PILLAR, BUT THE DRIVER HIT A PARKED CAR AND THAT'S WHAT STOPPED THE PRIUS FROM MOVING FURTHER. *TR
I BOUGHT THIS CAR IN NOVEMBER SINCE THE CAR IS NEW . I WANTED TO INSTALL MUD GUARDS SO I HAD TO REMOVE EACH WHEEL. AS I WAS TORQUING THE WHEEL NUTS, ONE STUD CAME OFF. I USED A TORQUE WRENCH 65 FTLB. I WENT TO THE DEALER THEY TOLD ME THAT I BROKE THE STUD THAT THIS IS NOT COVER BY THE WARRANTY. I TOLD THEM THAT THIS STUDS MUST HAVE A DEFECT FROM MANUFACTURING. I HOPE THEY DON'T FAIL WHILE I'M DRIVING. *TR
EVERY TIME I RECEIVED CALL ON MY CELL BLUETOOTH SEEMS LIKE VOICE BREAKING UP. IT IS NOT THE PHONE PROBLEM. I HAVE CHECKED THE SAME PHONE IN MY OTHER CARS AND WORKS FINE. THIS BLUETOOTH NEEDS SOFTWARE UPGRADE. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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