2024 Toyota RAV4 Prime Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2024 Toyota RAV4 Prime, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical930.0%
- Visibility516.7%
- Brakes413.3%
- Driver assistance26.7%
- Powertrain (other)26.7%
- Engine26.7%
- Interior & seats26.7%
- Fuel system13.3%
- Body & structure13.3%
- Suspension13.3%
- Tires & wheels13.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
The contact owns a 2024 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
The contact owns a 2024 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM). The vehicle was taken to the local dealer, and the contact was informed that the part needed to perform the recall repair was not yet developed. The contact stated that the vehicle remained with the dealer for four months. The contact was provided with several loaner vehicles, but no ETA was available for parts availability. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
Road debris damaged AC condenser that cools batteries of RAV4 Prime. A quick google search yields many other cases over multiple model years highlighting a design failure on the part of Toyota. Not only is the repair costly, if not quickly remedied could lead to damaged hybrid batteries and possibly even fire.
the back glass spontaneously shattered
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
I am reporting a serious safety issue involving my vehicle where the braking system did not respond as expected during an emergency. While traveling southbound on I-575 in Georgia, I experienced a sudden tire blowout. As I moved to the shoulder and applied the brakes firmly, the vehicle did not slow down as expected. Despite pressing the brake pedal continuously and with significant force, the vehicle continued traveling for approximately 1–2 miles before finally coming to a stop near Exit 11. This was a highly dangerous situation, as the brakes appeared to be ineffective during a critical moment. Fortunately, there was no crash or injury. After the incident, the vehicle was towed to a Toyota service center (Cherokee Toyota) where the damaged tire was repaired/replaced. I was informed that no other mechanical issues were found. However, I remain concerned that the braking system may have a defect or intermittent issue that was not detected during a standard inspection. Given the severity of the incident, I request a thorough investigation into the braking system performance under such conditions. A failure or significant delay in braking response presents a major safety risk.
I was driving on a busy road at rush-hour. I was behind a school bus at a light. I stopped the car the way I always do but the car kept inching up very very slowly. I could not stop the car. It just kept moving until I hit the back of the bus!!! there was no damage to the bus, but my vehicle has a lot of damage on it. It was almost new 2024 RAV4 prime!!! I have since read that there have been a lot of recalls on this vehicle for brake problems. I could not drive the car and had to have it towed to the dealership Of course they say they know nothing of anything like this and were very uncooperative. I have been leasing the car with the agreement to buy it outright at the end of the term and now I am afraid of this car! I am a senior citizen, and I drive my grandchildren all over.. please help!!
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Hazard (fishtailing risk): In rain with LTA ON, small but critical driver steering corrections near center are overridden by EPS/LTA, which apply centering torque into steering dual compliance creating a real steering wheel deadband canceling the driver’s turning of the wheel across the deadband; then the steered wheels snap abruptly to the steering wheel position. The significantly delayed response and snap overcorrection, caused cause fishtailing (causing a miss with a car, then a semi), just like the car suddenly had loose ball joints. Conditions: ~40–50 mph, intermittent heavy rain, wipers high, spray, occasional false lane detections. Dealer response: Acknowledged the general behaviour. Refused diagnostics; advised turning LTA OFF or lowering sensitivity. Reference: Technical appendix in Toyota.txt (mechanism, thresholds, dual‑compliance explanation, SAE 2019‑01‑1516). SAE Technical Paper 2019-01-1516 (Fu et al., "Control Strategy to Reduce Torque Oscillation of the Electric Power Steering System") Observer credentials: Retired 39-year integrated circuit design engineer; 23 US patents (~8 involving nonlinear feedback/deadband control).
The driver was pulling into a friend's carport. After crossing a small curb her foot was taken off the gas and was moving to the brake. The car was going slightly uphill as slow as a car can go with no gas pedal depressed. The car then accelerated as if someone pressed the gas to the floor. In a matter of 8 feet it gained enough speed and momentum that when it hit our friend's parked car the 4 door SUV was pushed forward 4 feet. The gas pedal was never pushed by the driver. No failed component was ever identified by multiple inspections by the Toyota dealership, the insurance company, the body shop and the 3rd party company hired by Toyota to download the ACM data and the Vehicle Control History. We had filed a complaint with the Toyota Brand Engagement center hoping Toyota would make a proper investigation. A police report was made also. No one was injured but the homeowner was standing a few feet away. It could have been much worse. There were no warning messages, the emergency braking did not engage, and the airbags did not deploy. Earlier in the day the car's proximity sensors were beeping with no indication of what was setting them off. It took 3 cycles of park to drive to stop the beeps. The driver even walked around the car to try to identify what was setting it off. After the crash the passenger side rear window went down by itself and the rear liftgate went up. It took 7 weeks for Toyota Corp Legal to respond saying they found nothing wrong. To this day they have not shared the Vehicle Control History raw data with us. Their response made no mention of them looking into a failure of the ADAS system with regard to the Cruise Control or any other sensors that send signals to the throttle. I am attaching their response and various other inspects and reports. Also a ring video of the crash poorly converted to a gif. No option to attach a video is in the instructions.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
While driving at no more than 5 mph, looking for a parking space, the car suddenly accelerated dramatically. I vigorously applied pressure to the brake but the car continued to go forward, sideswiping a parked pickup truck and crashing through a metal fence and coming up against a rock wall. Fortunately, there were no pedestrians walking through the parking lot and no one was injured. I don’t know if the problem has been reproduced or confirmed by a dealer or independent service center. The vehicle has been inspected by an inspector hired by the manufacturer and also inspected by my auto insurance representative. There were no warning lamps, messages, or symptons of this sudden unintended acceleration prior to the failure.
I have oiwned the car for 3 months and there has not been a problem previously. As I was pulling into a parking space at work, going less than 5 mph, i took my foot off the accelerator and coasting in while intending to brake, stop, and turn the car off. Suddenly, the car accelerated forward quickly, propelling the car over a tall curb, over a small grassy area, and onto the open parking lot. I subsequently applied the break, the car stopped, I drove back to the same spot. and was able to park and turn the car off. A report was filed with Toyota, completing an unintended acceleration form (UA), and Toyota filed TAS case number 24212013.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
Affidavit (present first party experience) and Exhibits (proof of claim) In support of claim (complaint) For damages (harm, injury, tort) 1. My legal name is [XXX] . 2. I purchased a 2024 prius prime in tupelo, Mississippi on 09/02/2025. 3. I traded in a prius i had purchased in idaho falls, id in february 2024 for the new 2024 prius prime. 4. My prius trade in was financed with TOYOTA financial (TOYOTA motor corporation). 5. I purchased a new 2024 TOYOTA pruis prime from TOYOTA carlock in tupelo, ms with odometer statement of "10 miles". 6. The vehicle was on the showroom floor. 7. The vehicle had a dead battery, and the salesman said i could test drive another like kind vehicle instead. 8. The salesman claimed it was a "new" car. 9. My former residence prior to december 5, 2025 was [XXX] . 10. I notified TOYOTA financial (lender) about the car odometer fraud. 11.I notified carlock TOYOTA about the odometer fraud. 12. Neither TOYOTA financial nor the dealership offered any help after being notified of fraudulent contracts. 13. I reported them to the Mississippi bbb. don 14.I took my prius to the dealership for its scheduled maintenance several times in tupelo Mississippi. 15.I drove the vehicle for UBER for several months before travelling to Colorado for the holidays between november and december 2025. 16. I now reside at [XXX] since january 1, 2026. 17. The new 2024 prius prime broke down on rt. 83 in Colorado Springs in the middle of a winter storm. 18. I was trapped in the car for over 2 hours in freezing temperatures while waiting for my "prepaid roadside services". 19.I was able to receive a "loaner" from TOYOTA Colorado Springs just before they closed for the night. The loaner had a cracked windshield and came with a contract charging "$80 per day rental" 20. The dealership refused to deliver warranty services covered under the warranty and attempted to charge me . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Bought brand new car from Toyota. While driving on Highway at 60 mph car suddenly went dead and catastrophic warning showed up on dash. Was barely able to pull over to side of road. Very dangerous. Had car towed to Toyota who informed me that battery was defective in cold weather and went dead. Battery replaced. Recall inspection is warranted.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
un-commanded drivers seat movement
Front driver and passenger electric seats have issues going back and forth and apparently to be bumpy not smooth like they should be
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
Affidavit (present first party experience) and Exhibits (proof of claim) In support of claim (complaint) For damages (harm, injury, tort) 1. My legal name is [XXX] . 2. I purchased a 2024 prius prime in tupelo, Mississippi on 09/02/2025. 3. I traded in a prius i had purchased in idaho falls, id in february 2024 for the new 2024 prius prime. 4. My prius trade in was financed with TOYOTA financial (TOYOTA motor corporation). 5. I purchased a new 2024 TOYOTA pruis prime from TOYOTA carlock in tupelo, ms with odometer statement of "10 miles". 6. The vehicle was on the showroom floor. 7. The vehicle had a dead battery, and the salesman said i could test drive another like kind vehicle instead. 8. The salesman claimed it was a "new" car. 9. My former residence prior to december 5, 2025 was [XXX] . 10. I notified TOYOTA financial (lender) about the car odometer fraud. 11.I notified carlock TOYOTA about the odometer fraud. 12. Neither TOYOTA financial nor the dealership offered any help after being notified of fraudulent contracts. 13. I reported them to the Mississippi bbb. don 14.I took my prius to the dealership for its scheduled maintenance several times in tupelo Mississippi. 15.I drove the vehicle for UBER for several months before travelling to Colorado for the holidays between november and december 2025. 16. I now reside at [XXX] since january 1, 2026. 17. The new 2024 prius prime broke down on rt. 83 in Colorado Springs in the middle of a winter storm. 18. I was trapped in the car for over 2 hours in freezing temperatures while waiting for my "prepaid roadside services". 19.I was able to receive a "loaner" from TOYOTA Colorado Springs just before they closed for the night. The loaner had a cracked windshield and came with a contract charging "$80 per day rental" 20. The dealership refused to deliver warranty services covered under the warranty and attempted to charge me . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
Moonroof spontaneously exploded while driving on the highway. The moonroof was closed, no one was trying to open it. All windows were closed, no one was trying to open them. My husband was driving and differently we heard a loud explosion which sounded like a shotgun going off and thought someone was shooting at us. I looked behind the car and could see glass flying everywhere. We safely pulled over and the entire moon roof had randomly and spontaneous exploded. No collision. Nothing fell on us etc. A quick Google search with show you that this is not uncommon for my car's make and model. Something needs to be done! It was terrifying and could have killed is all in the car from the panic hat ensure the
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
I have owned vehicle for 3 months. Noticed loud banging sound whenever brakes are applied at low speeds, on rough bumps/rough road. At times banging is loud enough to sound like vehicle hit something. No issues with braking currently. Not sure if noise is from ABS but sound is coming from front and back. Toyota inspected vehicle and said sound is the ABS activating..."totally normal for newer hybrids and no fix at this time...test drove other 2024 Rav4 Primes and all had same noise". TAS#242180433. No accident/incident to report at this time, however noise is loud enough to cause uneasiness while driving.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
My girlfriend's father was driving at normal driving speed on the highway when the tire blew out for no reason. There are multiple blown out sections of the tire on both the internal and external sides of the tire that would appear to be a structural failure. This was definitely not a puncture due to the failures completely around the entire circumference on both sides of the tire. The tire was inflated as per spec. This caused vehicle instability and was a dangerous situation so he had to quickly pull to the side of the highway. The tire is available for inspection. I have not yet taken the car or tire to the shop for inspection. There were no warning lamps or other symptoms prior to the blowout. The tire size is: 235 / 55 R 19 101V
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .