2025 Toyota Sequoia Hybrid Owner Complaints

I'm looking for advice from anyone who has dealt with a Toyota warranty denial. I own a 2025 Toyota Sequoia that is still under warranty. I first brought it to Mountain States Toyota because the power liftgate would only partially open, beep repeatedly, and would not open or close correctly using the buttons. I also noticed the right side of the liftgate was not sitting flush. The dealership confirmed in writing that the liftgate was misaligned, would not operate correctly, and that there was a significant gap on the right side. Their inspection notes also state they found no signs of previous repairs or accident damage and even checked the Carfax, which showed no reported accidents. Before the issue was repaired, the liftgate strut/arm snapped. The dealership is now denying warranty coverage, claiming the damage was caused by an "outside force." I don't understand how that conclusion was reached when the exact problem was documented before the strut failed. To make sure I wasn't missing something, I had the vehicle inspected by an independent auto body shop. They provided a written statement saying they found no evidence of accident damage or any outside-force damage and that the failure appears to be mechanical. I also have photos of the vehicle before it went to the dealership and after it left, showing new damage that wasn't there beforehand. I've contacted Toyota Customer Care, but they told me the dealership makes the warranty determination. At this point I'm trying to understand how a documented liftgate malfunction on a vehicle still under warranty became an "outside force" claim despite the dealership's original inspection and an independent body shop's findings. Has anyone experienced something similar or had success getting a dealership or Toyota to reconsider a warranty denial? Any advice would be appreciated.

NHTSA ID

11750453

Incident

Jun 14, 2026

Right rear passenger window failed. Came out to my vehicle at 4pm 5/4/2026 at work in a secure lot. Right rear passenger window appeared exploded out. Almost all of the glass was on the ground, only some of the tempered glass fell in onto the seat. Took many pictures showing the glass bowed out. Filed a police report. Police found no foul play, also noting the nature of the damage protruding out. Police are reviewing parking lot camera footage and no foul play has been indicated to date. Took picture of dashboard temperature in the vehicle showing 73 degrees outside, peak temp reports for Batavia NY show 74 degrees. No mowing services took place during the day. No driveway services. Nothing that would introduce flying debris. I park away from other vehicles to protect my vehicle from incidental door damage that may occur if people park too closely. I did not notice any issues prior. I hand wash my vehicle nearly weekly and keep it immaculate. I bought the vehicle brand new. Currently has ~9,300 miles. I have not had time to take the vehicle to Toyota for inspection. The police helped remove the broken glass so I could safely drive home. Using Google I did learn that Toyota is experiencing window defects where windows are spontaneously exploding. Very scary, I have 3 young children and am very thankful this did not happen driving. Reports are while in vehicle it sounds like a gun blast when the windows explode.

NHTSA ID

11736726

Incident

May 4, 2026

The panoramic moonroof on the 2025 Toyota Sequoia spontaneously shattered while the vehicle was stationary. Nothing hit the moonroof. Was told by the dealership that it was caused by a pressure imbalance and although this is a know issue Toyota will not cover it as corporate doesn't see it as a issue. Was lucky the screen as deployed as it caught the glass from hitting the driver.

NHTSA ID

11736270

Incident

Apr 28, 2026

The 2nd panel of the panoramic sunroof literally exploded. Was sitting, stationary after a brief highway drive when it exploded cacophonously. Toyota won't cover under warranty because they're saying that it had to be resultant from an incident. But, literally, it just blew up 100% unprovoked.

NHTSA ID

11728049

Incident

Mar 28, 2026

The contact owns a 2025 Toyota Sequoia Hybrid. The contact stated that while his wife was driving approximately 10 MPH, the vehicle was rear-ended by another vehicle driving approximately 50 MPH. The rear of the vehicle sustained significant damage. There was no warning light illuminated. The air bags failed deploy. The driver hit her head against an unknown part of the vehicle. The driver sustained a contusion on the left side of the head and neck, and on the left knee and wrist. The contact was following his wife when the incident occurred, and the contact transported his wife to the hospital, where medical assistance was provided. The vehicle was undrivable and was towed to a tow yard. A police report was filed. The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 13,500.

NHTSA ID

11715577

Incident

Feb 3, 2026

Mileage

13,500 mi

The contact owns a 2025 Toyota Sequoia. The contact stated that while his daughter was attempting to buckle the passenger’s side second row seat belt, a bolt from the anchor point near the floor of the vehicle detached. The vehicle was taken to a dealer, but it had not yet been diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 14,000.

NHTSA ID

11693353

Incident

Oct 11, 2025

Mileage

14,000 mi

While driving with my family in the car our panoramic sunroof exploded out of now where. Now after a week of waiting and missing work due the dealership waiting to see if warranty is going to cover it. I’m being told to utilize my insurance because the panoramic isn’t covered under warranty.

NHTSA ID

11663642

Incident

May 23, 2025