2014 Toyota Sequoia Owner Complaints

The paint on my vehicle is peeling off- roof, around all windows and expanding.  I went to a Toyota Dealership Part Counter to get touch-up paint and they told me that color had a paint recall. (Every time I wash the vehicle it gets worse.)  I asked to speak with a service manager at Toyota, 11/2024 and was informed that the paint color (0070 Blizzard Pearl) had a recall for peeling off.  Their recall solution is to bring the vehicle to a certified Toyota Collision center and they will repaint the vehicle affected by the recall. It's not a safety recall, but rather a CSP(Customer Support Program).  Unfortunately, even if you service the vehicle at a dealership it is unlikely they would share the CSP information, only a safety recall information.  Instead, a CSP is mailed to you.  I contacted Toyota customer service and they mailed the CSP notice in 2020 to the previous owner's address.  Toyota then extended the CSP expiration to 5/13/2024 on 12/11/2022, but failed to mail an additional extension of the CSP notice to me.  Toyota did confirm they had my contact information during that timeframe. Toyota did send me other safety recalls from 12/11/2022 to 5/13/2024, so they had my contact information to notify me of the CSP paint recall.  I was told since the CSP expired 05/2024 that they will not repaint my vehicle and I will have to pay to repaint.  Toyota is being unethical, dishonorable, scandalous, shifty, discreditable, parsimonious and immoral.  As they did not act with due diligence to notify their customer the paint was going to literally fall off of the car.  I was laid off and can not afford to pay to repaint it.  They need to act in good faith to rectify this issue and repaint my vehicle.  Had I been notified 2 years ago, I would have certainly had them repaint it. I thank the parts counter employee to letting me know this was their fault.

NHTSA ID

11629634

Incident

Dec 9, 2024

The paint on my vehicle is peeling off- roof, around all windows and expanding. I went to a Toyota Dealership Part Counter to get touch-up paint and they told me that color had a paint recall. (Every time I wash the vehicle it gets worse.) I asked to speak with a service manager at Toyota, 11/2024 and was informed that the paint color (0070 Blizzard Pearl) had a recall for peeling off. Their recall solution is to bring the vehicle to a certified Toyota Collision center and they will repaint the vehicle affected by the recall. It's not a safety recall, but rather a CSP(Customer Support Program). Unfortunately, even if you service the vehicle at a dealership it is unlikely they would share the CSP information, only a safety recall information. Instead, a CSP is mailed to you. I contacted Toyota customer service and they mailed the CSP notice in 2020 to the previous owner's address. Toyota then extended the CSP expiration to 5/13/2024 on 12/11/2022, but failed to mail an additional extension of the CSP notice to me. Toyota did confirm they had my contact information during that timeframe. Toyota did send me other safety recalls from 12/11/2022 to 5/13/2024, so they had my contact information to notify me of the CSP paint recall. I was told since the CSP expired 05/2024 that they will not repaint my vehicle and I will have to pay to repaint. Toyota is being unethical, dishonorable, scandalous, shifty, discreditable, parsimonious and immoral. As they did not act with due diligence to notify their customer the paint was going to literally fall off of the car. I was laid off and can not afford to pay to repaint it. They need to act in good faith to rectify this issue and repaint my vehicle. Had I been notified 2 years ago, I would have certainly had them repaint it. I thank the parts counter employee to letting me know this was their fault.

NHTSA ID

11629633

Incident

Mar 3, 2022

I live in the high rockies and travel daily for work. I have left my studded tires on year-round for 10 years. This is my 3rd time using General Grabber Arctic studded tires. The side wall is damaged on 2, the studs are missing in sporadic spots. They have only been used approx 18k and are worn. The Manufacture tread warranty is 75k. Tire rack wont honor the tread wear and also are requiring me to purchase new tires that have sidewall damage and they may reimburse me. I did purchase road hazard, although Tire Rack uses a 3rd party. The manufacturer told me that these tires are only to be used 43 degree or less temp, which on a summy winter day in the high Country it can be 70- neg 20 degrees. The also said once I stud the tires it voids their warranty, as well as they offered to reimburse me to replace my tires, but only will give me 25%. Between Tire Rack and General, they are not providing a solution and now I will have to drive on worn tires this winter, as I can not afford to replace out of pocket. They are not allowing a solution, in which it jeopardizes the safety of my family. It's also against the law in Colorado to drive on tires that the tread is worn. Point being these tires should not have worn this quickly and they just care about money and not the consumer's safety.

NHTSA ID

11620950

Incident

Jul 15, 2024

Car was taken in for routine maintenance at local dealership where all work is done -Feb 2023 recommended brakes upon inspection brakes at .2 and .5 wear - pre paid -the part were ordered and took awhile to come in -returned to dealership to have brakes done early April 2023 - found out wrong part ordered Needed TRD Big brake kit - pads needed part # PTR09-34071- parts on back order May, then June then July and then sept - called Toyota cooperate and after multi calls got a case number [XXX]- dealing with Carter George at Toyota brand engagement -offered to pay 42 dollars a day due safety of the car and brakes on back order - I would first pay out of pocket and then be reimbursed august , sept October and November each month a set back on time for brake parts to be delivered - talked with him monthly - and received ok to continue rental Dec 8 received a call from Carter George that the brake parts were not due in until October 2024 or aer BUT Toyota would no longer support rental or contribute to any further repair costs - even the downgrading of the brake system from TRD big brake 6 pistons to a 2 piston standard brake - all further costs were on me . I have worked with my local dealership and they have discounted the price of downgrading the brakes but Toyota will NOT help cover costs even though replacement parts or other options are unavailable - the car has not been driven - but now this is my only source of transportation to get to work . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11559936

Incident

Dec 8, 2023

My 2014 Toyota Sequoia Platinum has the frame rusting problem that other models have had; however my Make/Year is not included in the recall.

NHTSA ID

11510094

Incident

Jan 1, 2021

Airbag light on and needs spiral cable. safety is at risk because the mechanism to deploy air bag is not functioning confirmed by both dealer and outside mechanic Has been inspected by Toyota dealership there has been multiple airbag recalls for Toyota vehicles during the year my car came out. I feel there needs to be a recall on this airbag issue

NHTSA ID

11423951

Incident

Jul 8, 2021

THE CAR DOESN'T WANT TO START. ALL LIGHTS ARE ON THE DASHBOARD. THE CAR RUNS TERRIBLY AND STALLS AT TIMES. THE CODE STATES THE FUEL PUMP NEEDS TO BE REPLACED. FUEL PUMP HAS BEEN ON BACKORDER FOR 5 WEEKS. OVER 1300 REQUESTS FOR THE PART IN THIS AREA ALONE. OBVIOUSLY THIS IS A PROBLEM WITH OTHER SEQUOIAS AS WELL.

NHTSA ID

11317112

Incident

Feb 13, 2020

BOTH FRONT SEATS ARE BROKEN. THIS IS A VEHICLE THAT IS NOT DRIVEN THAT MUCH IT IS THE 2ND CAR AND USED ON WEEKENDS MOSTLY. I HAVE ONLY HAD THE CAR FOR A SHORT PERIOD OF TIME NEVER HAVE HAD CAR SEAT OR SEATS BREAK AT ALL NOW BOTH FRONT SEATS ARE BROKEN I THOUGHT SCREWS WERE LOOSE DEALER SAID BROKEN. WTF

NHTSA ID

11311824

Incident

Oct 18, 2019

Mileage

52,000 mi

MY 2014 TOYOTA SEQUOIA IS STALLING AT LOW SPEEDS, I.E. WHEN MAKING U TURNS OR SLOWING UP AND PRESSING THE GAS, THERE IS A 5-7 SECOND DELAY IN THE ENGINE RESPONDING, THIS IS CAUSING A SAFETY ISSUE WHEN YOU NEED TO GET OUT ON A BUSY ROAD AND YOU DON'T HAVE THE POWER NEEDED. I HAVE SPENT SEVERAL HUNDRED DOLLARS AT THE TOYOTA DEALERSHIP WITH STILL NO RESOLUTION AND RECENTLY HAD THE SPARK PLUGS REPLACED. I HAVE READ ON NEWER MODELS THE FUEL PUMPS HAVE HAD A RECALL, BUT AT THIS TIME NOT THE 2014. PLEASE NOTE FOR THE QUESTION BELOW, WHEN DID THIS HAPPEN, ITS BEEN GOING ON NOW FOR OVER A YEAR.

NHTSA ID

11300637

Incident

Jan 1, 2020

Mileage

98,000 mi

I WAS DRIVING ON I-10 IN LOUISIANA (DRIVING FROM TEXAS TO GEORGIA) WHEN I HEARD A LOUD GUNSHOT NOISE. I PULLED OVER AND LOOKED AT MY TIRES AND AROUND THE BODY OF THE CAR AND THEN LOOKED UP ON THE ROOF. THE SUNROOF WAS SHATTERED WITH A HUGE HOLE IN THE MIDDLE. I HAD A DOG AND 2 AND 4 YEAR OLD IN MY CAR. NO OVERPASSES OR OTHER CARS AROUND ME. NOTHING HIT THE CAR. IT WAS A SPONTANEOUS SHATTER. NO DRAMATIC WEATHER CHANGES.

NHTSA ID

11195608

Incident

Apr 10, 2019

Mileage

71,000 mi

I WAS PULLING OUT OF A PARKING LOT AND THE LEFT REAR PASSENGER DOOR FLEW OPEN AT RANDOM. I BROUGHT THE CAR INTO A TOYOTA DEALER AND WAS TOLD THE LOCK ACTUATOR WAS MALFUNCTIONING AND THEY REPLACED IT. THANKFULLY THERE WERE NO PASSENGERS IN THAT SEAT.

NHTSA ID

11170486

Incident

Dec 22, 2018

Mileage

41,000 mi

SUNROOF ON VEHICLE EXPLODED WITH NO WARNING OR VISIBLE CAUSE WHEN DRIVING ON INTERSTATE 70 A FEW MILES WEST OF DENVER, CO. EXPLOSION WAS SUDDEN AND LOUD CAUSING IMMEDIATE SHATTERING OF SUNROOF GLASS. INTERIOR PORTION WAS CLOSED FORTUNATELY OR GLASS WOULD HAVE FALLEN INTO PASSENGER COMPARTMENT. 0225201

NHTSA ID

10958848

Incident

Feb 25, 2017

Mileage

39,300 mi

2014 TOYOTA SEQUOIA. CONSUMER WRITES IN REGARDS TO ONGOING STEERING WHEEL VIBRATION ISSUES. *SMD THE CONSUMER STATED FROM THE DAY OF PURCHASE, THE VEHICLE EXHIBITED A SLIGHT VIBRATION. AS THE DAYS WENT ON, THE VIBRATION BECAME MORE SEVERE. THE CONSUMER RETURNED TO THE DEALER. HOWEVER, THEY WERE UNABLE TO FIND A PROBLEM. THE CONSUMER WENT TO ANOTHER DEALER AND WAS INFORMED, THE VEHICLE HAD A HISTORY OF HAVING WARPED ROTORS, BUT THEY COULDN'T FIX IT, DUE TO WARRANTIES FROM THE PURCHASING DEALER. THE NEXT DAY, THE STEERING WAS VIBRATING EVEN MORE, SO THE DEALER REPLACED AND BALANCED THE TIRES. THREE MONTHS LATER, THE STEERING VIBRATION HAD RETURNED. THE DEALER ROTATED THE TIRES. SEVEN MONTHS LATER, THE VIBRATION RETURNED AGAIN. THE DEALER BALANCED THE TIRES. *JB

NHTSA ID

10875117

Incident

Apr 1, 2015

1.THE WINDSCREEN CANNOT RESIST TINY PIECES OF STONE-LIKE DEBRIS OF ABOUT .001CM DIAMETERS THAT SOMETIMES FALL FROM BIGGER TRUCK AND TRAILER AHEAD OF YOU. I HAVE A PROBLEM OF THE DESCRIPTION ABOVE (MY WINDSCREEN HAS A TINY DEFORMATION AS A RESULT OF UNSUSPECTED CONTACT WITH SUCH ROAD HAZARDS) OF WHICH I CALLED TOYOTA AND FILED A COMPLAINT. I WAS TOLD TO TAKE MY CAR TO DEALERSHIP FOR INSPECTION, THEY CONCLUDED THAT THEY WILL NOT COVER IT BECAUSE IT'S EXTERNAL FACTOR. THIS CAR IN QUESTION IS LESS THAN 12,000 MILES WHEN IT OCCURRED. I HAVE OTHER CARS I HAVE DRIVEN FOR MORE THAN 10-13 YEAR UNDER SIMILAR CONDITION WITHOUT INCIDENT. 2.RECENTLY I NOTICED MY GPS AND ENTERTAINMENT SYSTEM WAS FROZEN UP OR RESTART IN THE MIDDLE OF MY TRIPS. WHEN IT FROZEN I WOULD BE UNABLE TO ADJUST THE VOLUME OF THE RADIO OR TUNE OFF OR ON. THE GPS WILL RESTART AND RE-ROUTE ME TO UNDESIRED DESTINATION. THIS HAS BEEN FRUSTRATING FOR ME AND MY FAMILY. 3.THE TIRE PRESSURE MONITOR IS MALFUNCTION; EVEN IF MY TIRE PRESSURE IS AT A RECOMMENDED LEVEL IT WILL STILL DISPLAY THE NOTIFICATION.

NHTSA ID

10821915

Incident

Nov 25, 2015

Mileage

12,000 mi

FRONT AND REAR PARKING ASSIST SONAR FAILED TO WORK. THE SONAR FAILED TO GO OFF BEFORE HITTING A 4 FOOT TALL PARKING POLE ON PASSENGER FRONT BUMPER. CAUSING DAMAGE TO THE FRONT BUMPER. TWO DAYS LATER A DIFFERENT DRIVER BACKED INTO A 5 FOOT TALL TRASH CAN ON BACK DRIVER BUMPER. AGAIN, THE SONAR DID NOT GO OFF. THE TOYOTA DEALERSHIP SAID THEY KNEW IT WAS FRUSTRATING, BUT THEIR BEST ADVICE WAS JUST TO DRIVE IT LIKE WE DIDN'T HAVE SONAR. WE EXPLAINED WE BOUGHT THE VEHICLE FOR IT'S SAFETY DEVICES. HAVING SMALL CHILDREN, SONAR WAS A BIG PART OF OUR PURCHASE DECISION. WE JUST HAD TO KEEP TAKING IT BACK OVER AND OVER. AFTER TAKING THE VEHICLE BACK TO TOYOTA DEALERSHIP 8 TIMES TELLING THEM THE PARKING SONAR DOES NOT WORK, THE SENSORS FINALLY STOP WORKING AND WOULD NOT TURN ON. WE IMMEDIATELY BROUGHT IT TO THE DEALERSHIP SO THEY COULD SEE THE SONAR WHEN IT WAS MALFUNCTIONING. PRIOR TO THIS, IT WAS INCONSISTENT. THIS TIME, IT COMPLETELY STOPPED WORKING.

NHTSA ID

10836176

Incident

Sep 29, 2014

Mileage

5,991 mi

TL* THE CONTACT OWNS A 2014 TOYOTA SEQUOIA. THE CONTACT STATED THAT THE VEHICLE STALLED RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE RECURRING FAILURE PROGRESSED AND THE CONTACT WOULD HAVE TO WAIT SEVERAL MINUTES BEFORE THE VEHICLE COULD BE RESTARTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS AWAITING THE RESULTS OF THE DEALER?S INVESTIGATION OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 400. *TR

NHTSA ID

10568523

Incident

Feb 28, 2014

Mileage

400 mi

2014 TOYOTA SEQUOIA SR/5 I JUST LEASED THE ABOVE VEHICLE. IT IS THE THIRD TOYOTA PASSENGER VEHICLE THAT I HAVE OWNED AND/OR LEASED. THIS VEHICLE HAS A PROBLEM THAT POSES A SERIOUS THREAT TO LIFE AND LIMB OF THOSE WHO OPERATE IT AS WELL AS OTHERS ON THE HIGHWAY AND NEARBY. THE PROBLEM IS THAT INSTRUMENT PANEL IS SO BADLY LIGHTED IN THE DAYTIME THAT DURING BRIGHT DAYLIGHT HOURS WITH THE INSTRUMENTS BEING SHADED BY THEIR LOCATION WITHIN THE PANEL THEY CANNOT BE READ. THIS IS A TERRIBLE DISTRACTION TO THE DRIVER WHO IS TRYING TO CHECK INSTRUMENTS WHILE ALSO DRIVING THE VEHICLE. ONE REALLY NEEDS TO USE A FLASHLIGHT TO SEE SPEED, HOW MUCH FUEL IS IN THE AUTO AND TO CHECK ON OTHER FUNCTIONS SUCH AS OIL, ENGINE TEMPERATURE, RADIO TUNING AND OTHER ITEMS REFLECTED IN THE INSTRUMENT PANEL. SORT OF LIKE ?TEXTING? WHICH OCCUPIES AND DEMANDS ONE?S ATTENTION WHILE TRYING TO ?SEE? THE CONDITIONS REFLECTED BY THE INSTRUMENTS ON THE PANEL, RATHER THAN CONCENTRATING ON OTHER TRAFFIC, ROAD AND OTHER CONDITIONS. THIS IS THE THIRD TOYOTA I HAVE USED OVER THE PAST TEN YEARS AND THE PROBLEM HAS BEEN PRESENT IN EACH OF THE VEHICLES, THOUGH WITH THE ABOVE MODEL THE PROBLEM IS GETTING WORSE RATHER THAN BETTER. TOYOTA SHOULD BE REQUIRED TO "FIX" THIS PROBLEM BEFORE SOMEONE HAS BEEN INJURED OR KILLED?WHICH HAS PROBABLY ALREADY HAPPENED. *TR

NHTSA ID

10566920

Incident

Mar 3, 2014

Mileage

150 mi