2007 Toyota Sienna Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2007 Toyota Sienna, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Body & structure10224.6%
- Engine5613.5%
- Airbags378.9%
- Driver assistance358.5%
- Brakes276.5%
- Tires & wheels266.3%
- Powertrain (other)225.3%
- Interior & seats215.1%
- Electrical184.3%
- Suspension122.9%
- Steering122.9%
- Other / unspecified102.4%
- Transmission92.2%
- Fuel system92.2%
- Visibility81.9%
- Seat belts71.7%
- Exterior lighting20.5%
- Heating & air conditioning10.2%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
The contact owns a 2007 Toyota Sienna. The contact stated that the liftgate fell on him as he was loading items into the trunk of the vehicle. The contact moved out of the way as the liftgate proceeded to close independently without warning. The contact was unable to stop the liftgate from independently closing. The dealer was notified of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 114,000.
DASH BOARD CRACKING.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
The contact owns a 2007 Toyota Sienna. While the contact’s wife was pulling into the parking space, the transmission shifter was shifted into park(P), and the vehicle suddenly rolled forward approximately four feet. The parking brake was activated, preventing the vehicle from crashing into a parked vehicle. The vehicle was towed to the residence. While examining the vehicle, the contact determined that the shifter cable bushing had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. Additionally, previously while driving there was smoke coming from the engine compartment and the vehicle stalled. The vehicle was towed to the local mechanic who diagnosed the vehicle and determined that the oil cooler line had failed causing engine oil to spill from the engine. The rubber oil cooler line was replaced with an updated improved oil cooler line, and the vehicle was repaired. The failure mileage was 170,000.
As a result of the transmission cooler being a part of the radiator system, the transmission cooler ruptured while driving causing immediate loss of power and the engine to overheat. This malfunction also caused coolant and transmission oil to contaminate the engine compartment as well as the transmission. This is a major iengineering flaw and safety issue as I was on the interstate when it happened and was stranded on the side of the highway until help could be obtained.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
LAST WEDNESDAY MORNING ANOTHER CAR REAR ENDED MY SIENNA AT HIGH SPEED AT STOP SIGN WHILE I WAS WAITING FOR MY TURN TO PROCEED. I WAS TRAVELLING WITH MY FAMILY. SIENNA GOT TOTALED DUE TO THIS. SIDE DOORS, BACK DOOR, BACK BUMPER, CARGO AND THIRD ROW SEAT AREA ALL GOT IMPACTED DUE TO THIS AND EVERYTHING CAVED INWARD BY FEW INCHES. MY ENTIRE FAMILY HAS BEEN SHAKEN TO THE CORE AND ME AND MY WIFE ARE SUFFERINGS FROM SEVERE PAIN IN BACK AND NECK SINCE THE ACCIDENT. THE CABIN WAS FILLED WILL WHITE SMOKE (POWDERY STUFF), BUT NO AIR BAGS GOT DEPLOYED (OPENED) DUE TO THE IMPACT. WE ARE LUCKY THAT WE ALL ARE STILL ALIVE SINCE WE HAD BEEN HIT FROM THE BACK AT HIGH SPEED. THE CAR HITTING US FROM THE BACK MUST BE TRAVELLING ABOVE 40 MILES AN HOUR SINCE MY FULLY LOADED SIENNA WITH 3 ADULTS AND A CHILD SKID FORWARD BY ALMOST 8-10 FEET. THIS IS A SERIOUS CONCERN THAT EVEN AFTER SUCH A HIGH IMPACT COLLISION, NONE OF THE AIR BAG OPENED. THE VEHICLE WAS STATIONARY, ON A HIGHWAY AT A STOP SIGN (RIDGE RD AND ROUTE 52 JUNCTION IN KENDALL COUNTY, IL). I HAVE ATTACHED THE POLICE REPORT AND ALSO THE REAR OF MY CAR. IT RENDERED MY CAR UNDRIVABLE AND I HAD TO GET IT TOWED TO THE GARAGE.
THE AIRBAG LIGHT ON DASH FLASHES ON AND OFF AT START OF ENGINE AND CONTINUES WHILE CAR IS RUNNING. AFTER RESEARCHING THIS PROBLEM I QUICKLY FOUND OUT THIS IS A KNOWN ISSUE WITH NUMEROUS COMPLAINTS. I ALSO UNDERSTAND THAT IF AIRBAG LIGHT IS FLASHING THAT AIRBAGS ARE NOT GOING TO DEPLOY IN EVENT OF FRONTAL IMPACT. I FEEL THIS IS SAFTY ISSUE AND THE MANUFACTURER SHOULD RECALL THESE VEHICLES.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
When the VSC light or the traction light comes on the alarm sounds and the the van brakes for me! It can be up hill or down hills, between 30mph-70mph, left or right curves. Thas happend on dry pavement, It is dangerous because the Van braking suddenly for me and dont let me accelerate.
Slid warning light, VSC comes on randomly. Has been happening beginning at 110K miles. Taken to dealership and reported durning normal service. I worked at a Toyota dealer. Front end suspension has been rebuilt. CV shafts replaced. Rock solid. Dangerous as the VSC system engages and the slid light comes on, tire speed control engages, happens in a normal 70mph easy turn on the expressway. No codes stored. Only warning lights and VSC actions engaging for no reason.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
In areas where there is snow and salt, the rear steel brake lines start to rust from snow and debris that accumulates and eventually the brake lines fail leaving you without brakes.
The contact owns a 2007 Toyota Sienna. The contact stated while driving 40 MPH going up a curvy road, the ABS service warning light illuminated, and the vehicle lost motive power for several seconds before independently regaining motive power. The contact stated that the failure was intermittent. The contact took the vehicle to a local dealer to be diagnosed however, the mechanic was unable to retrieve a fault code. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
I purchase these tires 07/21/2021 (215/ R16) in the amount of $387.14 from Discount tire at 875 S. Randall RD Elgin IL , after I purchase the tires TPMS- indicator dash light kept coming on i was going back to Discount tire almost 3x a week as of today date I'm losing 25% air pressure in all 4 tires Discount tire keep just putting air in and giving me the runaround about these tire's trying to get myself to buy $$$$ more of other things telling me it will help the tire's but before i purchase these tires i had NO problem with my TPMS system I let Discount tires salesperson talk me into buying new tire sensor but it did NO GOOD , it didn't HELP at all !
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (EAST COAST TOYOTA 201354-4980) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT ALSO STATED THAT HE DID NOT RECEIVE THE RECALL NOTIFICATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
The contact owns a 2007 Toyota Sienna. While the contact’s wife was pulling into the parking space, the transmission shifter was shifted into park(P), and the vehicle suddenly rolled forward approximately four feet. The parking brake was activated, preventing the vehicle from crashing into a parked vehicle. The vehicle was towed to the residence. While examining the vehicle, the contact determined that the shifter cable bushing had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. Additionally, previously while driving there was smoke coming from the engine compartment and the vehicle stalled. The vehicle was towed to the local mechanic who diagnosed the vehicle and determined that the oil cooler line had failed causing engine oil to spill from the engine. The rubber oil cooler line was replaced with an updated improved oil cooler line, and the vehicle was repaired. The failure mileage was 170,000.
As a result of the transmission cooler being a part of the radiator system, the transmission cooler ruptured while driving causing immediate loss of power and the engine to overheat. This malfunction also caused coolant and transmission oil to contaminate the engine compartment as well as the transmission. This is a major iengineering flaw and safety issue as I was on the interstate when it happened and was stranded on the side of the highway until help could be obtained.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
2007 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD AND BACK DOOR LATCH HAS BECOME STICKY/ MELTING. *SMD
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH HANDLE WAS COVERED WITH A DEFECTIVE RUBBER THAT MELTED AND FRACTURED. THE CONTACT ALSO STATED THAT THE DRIVER SIDE DOOR MADE A LOUD POPPING NOISE WHEN OPENED AND CLOSED. THE DEALER STATED THAT THE DOOR HANDLE NEEDED TO BE REPLACED AND THE NOISE CREATED BY THE DRIVER SIDE DOOR WAS POSSIBLY DUE TO DEFECTIVE WELDING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 107,000. UPDATED 10/22/14*CN
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
I CURRENTLY HAVE A 2007 TOYOTA SIENNA WITH 130K MILES. MY CAR IS GOOD CONDITION AND HAS BEEN VERY RELIABLE OVER THE LAST SEVERAL YEARS. RECENTLY BOTH THE DRIVERS AND PASSENGER SLIDING DOORS STOPPED WORKING AND THE WIRE THAT IS PART OF THE DOOR MECHANISM POPPED AND IS NOW HANGING FROM THE BACK WINDOWS. I AM AT THIS TIME UNABLE TO OPEN EITHER DOOR AND THERE IS NO WAY TO MANUALLY OPEN THE DOORS. I HAVE CHILDREN AND THEY ARE HAVING TO CLIMB FROM THE FRONT TO THE READ. THERE WAS NO INDICATOR THAT THIS WAS BECOMING AN ISSUE. IT AS IF TOYOTA WAS AWARE OF THIS PROBLEM, HOWEVER THEY ARE NOT ADDRESSING IT WITHOUT CHARGING OUTRAGEOUS PRICES. THE DEALER CLAIMED WEAR AND TERM, HOWEVER MY DOOR MAY BE OPENED AND CLOSED 1 TO 2 TIMES PER DAY, IF THAT. THE RESPONSE WAS VERY NONCHALANT AS IF WAS NOT A BIG DEAL. I AM VERY DISAPPOINTED IN THE ISSUE AND MORE DISAPPOINTED IN THE RESPONSE FROM MY DEALER, WHOM I HAVE BEEN DEALING WITH SINCE 1997. TOYOTA REALLY NEEDS TO ADDRESS THIS ISSUE. THIS IS NOT ONLY A MECHANICAL MALFUNCTION, IT IS A SAFETY ISSUE. *TR
THE 2007 SIENNA VAN IN QUESTION IS ONE OF MANY PLAGUED BY AN ARRAY OF DOOR LATCH PROBLEMS OF MANY DIFFERENT VARIETIES THAT WERE NOT COVERED UNDER A VERY POORLY EXECUTED SO CALLED 'RECALL' ON THIS VAN. THE WHOLE DESIGN WAS POOR FROM THE START, AND THE CONSUMER IS GETTING TAKEN TO THE BANK BY THE DEALERS AND THE COMPANY. WHEN THEY WANT A $1000 TO FIX ONE DOOR THAT THEY KNOW IF FAULTY THAT'S SIMPLY GREED FOR ONE, AND THERE ARE USUALLY TWO DOORS AT FAULT. THEN IF YOU DO GET THEM REPAIRED, MANY TIMES THE FIX DOESN'T LAST VERY LONG BEFORE YOUR BACK AGAIN. THEY JUST HAD ANOTHER RECALL FOR THEIR 2011 AND NEWER VAN DOORS, THEY STILL HAVEN'T FIXED THEM YET. THEY MIGHT NOT OPEN, THEN THEY MIGHT OPEN WITHOUT WARNING, THEN THEY MIGHT NOT OPEN AT ALL. BOTH OF MY DOORS HAVE THE SAME ISSUE, AND I'VE READ ABOUT MANY MORE PEOPLE THAT HAVE THE SAME PROBLEM. THEY FIX THIS BUT NOT THIS, IT'S VERY FRUSTRATING & EXPENSIVE, I CAN HARDLY BELIEVE HOW POORLY TOYOTA AND THEIR DEALER NETWORK HAVE HANDLED THIS ISSUE. I HAVE BEEN TO TOYOTA WITH MY VEHICLE, IT WAS A JOKE AND IT COST ME $100 FOR MUCH OF NOTHING.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
When the VSC light or the traction light comes on the alarm sounds and the the van brakes for me! It can be up hill or down hills, between 30mph-70mph, left or right curves. Thas happend on dry pavement, It is dangerous because the Van braking suddenly for me and dont let me accelerate.
Slid warning light, VSC comes on randomly. Has been happening beginning at 110K miles. Taken to dealership and reported durning normal service. I worked at a Toyota dealer. Front end suspension has been rebuilt. CV shafts replaced. Rock solid. Dangerous as the VSC system engages and the slid light comes on, tire speed control engages, happens in a normal 70mph easy turn on the expressway. No codes stored. Only warning lights and VSC actions engaging for no reason.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
IN WINTER WHEN THE TEMPERATURE FALL TO 30 AND WHEN STEERING GET A LOAD SQUEAKING NOISE AND TAKEN TO THE DEALER (FIRST WINTER) WINTER AND THEY INFORMED THAT IT IS NOT RE-CREATABLE. MANY TIMES THE PROBLEM WAS REPORTED TO THE DEALER AND NO ACTION WAS TAKEN BECAUSE IT IS NOT RE-CREATABLE. AFTER WARRANTY PERIOD EXPIRED I WAS ASKED TO CHANGE THE STEERING FLUID TO FIX IT. I DID NOT SINCE IT WAS NOT DUE TO USAGE/HANDLING THE VEHICLE AND IT IS DUE TO FAULT IN MANUFACTURE. NEXT YEAR WE WERE INFORMED THAT IT IS A SAFETY ISSUE AND I NEED TO CHANGE THE STEERING FLUID. I MENTIONED TO THE DEALER SHOULD INFORM THE TOYOTA HEAD OFFICE ON THIS BUT NOTHING WAS DOCUMENT NOR IT WAS FOLLOWED UP BY THE LOCAL DEALER. I AM LEANING TOWARDS THE WARRANTY COVERAGE RATHER THE CONSUMER TO PAY BECAUSE STEERING FLUIDS SHOULD PERFORM AS IT SUPPOSED TO AND DO THE JOB IT SUPPOSED TO. ANY FAILURE DUE TO STEERING FLUID AND ANY DAMAGE CAUSED WILL BE TOYOTA RESPONSIBILITY. IT IS 11 YEARS PASSED AND WILL CONTINUE TO DRIVE AND HOPING THIS WILL BE FIXED AT ANY POINT OF TIME BEFORE THE CRASH OCCURS DUE TO FAILURE OF THE STEERING FLUID LEAKAGE. THIS VEHICLE IS DRIVEN IN FRANKFORT KY.
OIL COOLER PRESSURE HOSE EXPLODE WHILE DRIVING WITH MY KIDS BACK FROM THE CHURCH OIL WERE LEAKING ALL OVER THE STREET THE CAR WAS SMOKING IN FRONT DRIVERS WERE HONKING AND SCREAM YOUR CAR IS ON FIRE AND A NASTY SMOKE WHERE COMING OUT OF IT. IF I WAS NOT ALERTED BY A GOOD SAMARITAN MY KIDS AND I WILL PAY OUR LIVES. I CALLED MAIN OFFICE TOYOTA AND MADE A COMPLAIN BUT THEY REFUSED TO HELP ALTHOUGH THIS PART 'HOSE IS NOT USED BY TOYOTA COMPANY FOR LACK OF SAFETY. THE SUPERVISOR WAS NOT LISTENING AND DOES NOT CARE ABOUT HIS CONSUMERS LIVES INSTEAD HE SAID OH LUCKILY SOME BODY TOLD THE CAR IS SMOKING AND WE WILL DO SOMETHING ABOUT IF IT CAUGHT ON FIRE OR THERE IS LIFE LOST. THIS RESPOND IS TOTALLY UNACCEPTABLE HE ALSO REFUSE TO EMAIL ME A LETTER SAYING THIS PART OF THE CAR WAS NOT RECALLED ALTHOUGH IT DID.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
SIDE IMPACT COLLISION BY CHEVY PICKUP ON A CITY STREET. VEHICLE WAS MOVING STRAIGHT AFTER STOPPING AT A STOP SIGN. DRIVER SIDE COMPLETELY DAMAGED, BUT NO AIRBAG DEPLOYED, NOT EVEN A SINGLE ONE.
WHILE I WAS DRIVING DOWN THE INTERSTATE (70 MPH), THE SPARE TIRE THAT IS STORED UNDER THE VEHICLE, FELL OFF IN THE ROADWAY. I LIVE IN SOUTH DAKOTA AND DRIVE A LOT IN IOWA AND NEBRASKA BUT NONE OF THESE STATES ARE PART OF THE STANDARD RECALL EVEN THOUGH THESE STATES USE CONSIDERABLE AMOUNTS OF SALT ON THEIR ROADS DURING WINTER MONTHS. SINCE MY SIENNA IS NOT REGISTERED IN ONE OF THE STANDARD RECALL STATES, I NEVER RECEIVED A RECALL NOTICE.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHENEVER THE GEAR SHIFT WAS PLACED IN PARK, THE VEHICLE ROLLED FORWARD. THE DEALER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS OR RELATED WARRANTIES; HOWEVER, THERE WAS A PIECE THAT BROKE OFF THE LINKAGE WHERE THE GEAR BOX WAS LOCATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 63,000.
THE TRANSMISSION WAS DOING WHAT FELT LIKE "NEUTRAL DROPS" AT LOW SPEEDS, WHERE I WOULD SHIFT INTO DRIVE, GET THE "CLUNK" THAT I NORMALLY ASSOCIATE WITH THE TRANSMISSION DROPPING INTO FIRST, THEN DEPRESS THE GAS SLIGHTLY TO START MOVING. THE PROBLEM IS THAT THE ENGINE WOULD REV SUDDENLY, AND THEN CATCH FIRST, WHICH AS YOU KNOW, CAUSES A SUDDEN LURCH OF THE ENTIRE VEHICLE SINCE THE ENGINE HAD BEEN REVVING JUST BEFORE IT CAUGHT. IT WOULD ALSO OCCASIONALLY JUST "LOSE" THE GEAR WHILE DRIVING AT LOW SPEEDS. ON 6/12/2010 THE TRANSMISSION WENT OUT ON ME WHILE I WAS DRIVING HOME (WITH MY FAMILY) ON THE FWY (NORTH 5) FROM LEGOLAND. I HAVE TO ACROSS 5 LANES TO GET TO THE SHOULDER. I GOT THE VAN BRAND NEW ON 3/28/2007 (W/ONLY3 MILES ON THE VAN) FROM CARSON TOYOTA, CA...I PAID $28000 W/PACKAGE3 (OUT THE DOOR PRICE)...AS OF 6/12/2010 THE VAN HAS UNDER 14,000MILES. THE TOYOTA DEALER REPLACED THE TRANSMISSION WITH NO CHARGE (STILL UNDER POWERTRAIN WARRANTY). TRANSMISSIONS AREN'T SUPPOSED TO GO OUT THAT QUICKLY, IT DEFINITELY SEEMS TO BE A QUALITY CONTROL ISSUE. UNDER 14,000 MILES THERE HAS BEEN NO SERVICE DUE SO IT'S NOT A MATTER OF MISSING SCHEDULED MAINTENANCE. THIS IS OBVIOUSLY A VERY VALID SAFETY CONCERN. *TR
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
DASH BOARD CRACKING.
I WAS NORTHBOUND ON INTERSTATE 15 IN UTAH AND NOTICED SMOKE COMING OUT FROM UNDERNEATH MY CAR. I PULLED INTO A FIRESTONE SERVICE CENTER WHERE THEY DIAGNOSED THE ISSUE TO BE A FAULTY OIL COOLER HOSE ASSEMBLY ON MY 2007 TOYOTA SIENNA MINI-VAN. I CONTACTED TOYOTA DEALER WHO SAID THAT THE PART HAD BEEN UPGRADED FROM A RUBBER HOSE TO A METAL HOSE THAT WOULD NOT BURST LIKE MINE HAD. I WAS NOT INFORMED OF THE OPTION TO UPGRADE PRIOR TO THIS INCIDENT AND IN FACT HAD HAD MY CAR INTO THE DEALER FOR AN OIL CHANGE THE WEEK BEFORE THIS INCIDENT. FIRESTONE SAID I WAS DOWN TO TWO QUARTS OF OIL REMAINING IN THE OIL PAN. I FEEL LUCKY THAT I DID NOT BURN UP MY ENGINE BY STOPPING BEFORE THE OIL PAN RAN DRY. ALSO, I AM LUCKY THAT I WAS DRIVING AND NOT MY WIFE WITH A CAR FULL OF KIDS AS THERE SEEMED TO BE A RISK OF A CAR FIRE BASED ON THE SMOKE. I AM WONDERING NOW JUST HOW SAFE AND RELIABLE MY CAR IS AND WHAT OTHER PROBLEMS TOYOTA IS AWARE OF THAT THEY HAVE NOT YET TOLD ME ABOUT ON MY YEAR MAKE AND MODEL. BY THE WAY IT KIND OF RUINED THE FAMILY VACATION WE WERE JUST STARTING.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
THIS IS THE SECOND COMPLAINT I HAVE FILED WITH TOYOTA REGARDING THE REAR VIEW VENTING WINDOW: I AM WRITING A SECOND EMAIL REGRINDING MY SERIOUS CONCERN AND DISSATISFACTION REGARDING THE RESOLUTION OF THE LEFT REAR VENTING WINDOW ON MY 2007 SIENNA COMPLETELY DISLODGING FROM THE SEAL AND FALLING OUT WHILE DRIVING WITH PASSENGERS IN THE REAR OF THE CAR WHILE MOVING. I HAVE KNOW SPOKEN WITH THE DEALERSHIP (LITTLETON TOYOTA) WHO DECLINED AND RESPONSIBILITY FOR THIS DEFECT AND REPEATEDLY INFORMED ME IT WAS TOYOTA INC. WHO WAS RESPONSIBLE. I WAS INITIALLY TOLD MY TWO DIFFERENT SERVICE DEPARTMENT PERSONNEL WHO SAID THE REPAIR WOULD BE "UNDER $30.00". I WAS THEN TOLD BY A 3 INDIVIDUAL, CASSANDRA, AFTER I DROPPED THE CAR OFF TO GET FIXED , THAT NOW IT WOULD COST OVER $850.00 BECAUSE THE ENTIRE WINDOW NEEDED TO BE FIXED. I CALLED TOYOTA INC. AND SPOKE WITH CORTNEY WHO PROCEEDED TO TELL ME THAT I WAS OUT OF LUCK AND WOULD HAVE TO ASSUME COMPLETE RESPONSIBILITY. I ASKED TO SPEAK WITH A MANAGER AND WAS CALLED BY MARIA, WHO AGAIN TOLD ME THAT I AS THE CUSTOMER WOULD HAVE TO ASSUME A SIGNIFICANT PORTION OF THE COST GIVEN THE WARRANTY OF THREE YEARS HAD PASSED. NEVER MIND THE SERIOUS POTENTIAL RISK FOR INJURY, WHICH NEITHER REPRESENTATIVE WOULD TRUTHFULLY ANSWER. I HAVE NOW WRITTEN THE NHTSB AND MASSACHUSETTS ATTORNEY GENERALS OFFICE TO FILE COMPLAINTS. I WILL BE FILING A SMALL CLAIMS CASE TO SEEK REIMBURSEMENT FOR THE COST OF THIS WINDOW AND RESOLUTION REGARDING THE RIGHT REAR VENTING WINDOW AS WELL. THIS IS SOLELY THE RESPONSIBILITY OF TOYOTA INC. AND THEY SHOULD BE ACTIVELY TRYING TO REASSURE ME IT WILL NEVER HAPPEN AGAIN AND APPRECIATIVE THAT NO ONE WAS INJURED. I AM RESOLUTE IN THIS MATTER AND WILL NOT REST UNTIL A RESPONSIBLE RESOLUTION IS REACHED. PICTURES PROVIDED.
9/2/2016 VEHICLE WAS DRIVEN FOR ABOUT 1 HOUR WITHOUT ANY ROAD INCIDENT, PARKED IN A SHADY LOCATION FOR ABOUT AN HOUR AND A HALF DURING WHICH TIME A SPONTANEOUS CRACK, MORE THAN A FOOT LONG THAT NOT CAUSED BY AN IMPACT OR ANY DAMAGE, APPEARED IN THE WINDSHIELD ON THE DRIVER'S SIDE. TOYOTA WAS NOTIFIED AND THEY REFUSED TO REMEDY THE SITUATION BECAUSE OF THE AGE OF THE VEHICLE. HOWEVER, THE SPONTANEOUS CRACKING OF A WINDSHIELD SEEMS TO ME TO BE A SAFETY HAZARD JUST AS MUCH AS EXPLODING AIRBAGS, FAULTY SHIFT LEVERS, AND SPARE TIRE HOLDERS THAT FALL OFF AND CONSTITUTES A PATTERN OF DISREGARD FOR SAFETY ON THE PART OF TOYOTA. THIS IS NOT THE FIRST FAULTY WINDSHIELD I HAVE ENCOUNTERED WITH A TOYOTA VEHICLE; PREVIOUSLY I HAD A COROLLA THAT DEVELOPED BLISTERS BETWEEN THE LAYERS OF GLASS, ALSO NOT THE RESULT OF A ROAD INCIDENT. HOWEVER, THEY REPLACED THAT WINDSHIELD WHEN THE VEHICLE WAS MORE THAN TEN YEARS OLD BECAUSE IT WAS A SAFETY HAZARD.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE USING THE BUCKLE FOR THE SEAT BELT, THE SEAT BELT WOULD LOCK BUT FAILED TO RELEASE WITH EXCESSIVE FORCE. AS A RESULT, IT BECAME DIFFICULT TO EXIT THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE TECHNICIAN RELEASED THE SEAT BELT HOWEVER, DID NOT REPLACED THE SEAT BELT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
THE DRIVER SIDE SEAT BELT WON'T RETRACT BACK TO ORIGINAL POSITION AND IS CURRENTLY LOOSE. THE DEALER IS CHARGING $48 TO $90 TO FIX. THE BELT IS FOLDING WHEN BEING PULLED AND STUCK IN THAT POSITION CURRENTLY. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
AIRBAG LIGHT ON ALL THE TIME
2007 TOYOTA SIENNA. LOW BEAM HEADLAMPS CONTINUE TO BURN OUT. DRIVERS SIDE 2 TIMES SINCE DECEMBER 2009. PASSENGER SIDE 4 TIMES SINCE DECEMBER 2009. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
MY COMPLAINT INVOLVES THE TOYOTA SIENNA MINIVAN (MINE IS A 2007). I BELIEVE TOYOTA IS AWARE OF A DEFECT IN THE REAR AC LINES WHICH CAUSES THEM TO PREMATURELY CORRODE NEAR THE REAR AXLE. THIS CAUSES A RELEASE OF THE REFRIGERANT INTO THE ATMOSPHERE AND MANDATES THE LINES BE REPLACED BY THE OWNER AT A COST OF APP. $1200. MY VEHICLE WAS PURCHASED NEW IN MAY 2007 AND HAS 45K MILES- NO ACCIDENTS, ALWAYS PROPERLY MAINTAINED. THIS VAN WAS RECENTLY RECALLED FOR EXCESS CORROSION IN THE SPARE TIRE CARRIER WHICH CAUSES THE SPARE TIRE TO FALL OUT. THE FOLLOWING IS A QUOTE FROM THEIR PRESS RELEASE: THE RECALL INCLUDES CERTAIN 1998 THROUGH 2010 MODEL YEAR SIENNA 2WD VEHICLES EQUIPPED WITH A SPARE TIRE AND OPERATED IN COLD CLIMATE AREAS WITH HIGH ROAD SALT USE. IN ADDITION TO THE DISTRICT OF COLUMBIA, VEHICLES CURRENTLY REGISTERED IN THE FOLLOWING COLD CLIMATE STATES WITH HIGH ROAD SALT USAGE ARE COVERED BY THIS RECALL: CONNECTICUT, DELAWARE, ILLINOIS, INDIANNA, KENTUCKY, MASSACHUSETTS, MARYLAND, MAINE, MICHIGAN, MINNESOTA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VIRGINIA, VERMONT, WISCONSIN AND WEST VIRGINIA. THE CORROSION RESISTANCE OF THE SPARE TIRE CARRIER IN INSUFFICIENT WHEN VEHICLES ARE OPERATED IN AREAS WHERE A LARGE AMOUNT OF ROAD SALT IS APPLIED. IN THE WORST CASE, THE CARRIER CABLE MAY FAIL AND THE SPARE TIRE COULD BECOME SEPARATED FROM THE VEHICLE... THE DEALERSHIP SERVICE REP STATED TO ME THAT HE SEES THIS FAILURE VERY OFTEN, AND THE PARTS DEPT. KEEPS THE PARTS IN STOCK DUE TO FREQUENCY OF REPLACEMENT. THE REPLACEMENT PARTS HAVE NOT BE IMPROVED AND CARRY THE SAME PART #. I CALLED TOYOTA'S CUSTOMER CARE LINE AND WAS TOLD THEY WOULD NOT PROVIDE ANY ASSISTANCE. PLEASE SEARCH ONLINE FOR OTHERS WITH THE SAME PROBLEM- THERE ARE MANY. R134A REFRIGERANT LEAKING INTO THE ATMOSPHERE IS A SEVERE ENVIRONMENTAL PROBLEM AND TOYOTA SHOULD BE HELD RESPONSIBLE FOR REPAIRS AND COSTS TO CONSUMERS. *TT
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .