Other / unspecified
Filed Mar 25, 2026
The contact owned a 2008 Toyota Sienna. The contact stated that while he was away, the fire department called to notify him that his vehicle had caught fire while parked in the driveway. The contact's neighbor was alerted to the fire by the vehicle's alarm system and called the fire department. The fire department extinguished the fire but was unable to determine the cause of the fire. A fire department report was filed. The fire destroyed the interior of the vehicle. The insurance company was made aware of the failure, but had not yet deemed the vehicle totaled. The vehicle remained in the driveway. The contact stated that the vehicle was an equipped BraunAbility handicap wheelchair ramp van. The contact also stated that prior to the fire, the vehicle had no failure and no warning light was illuminated. In addition, The fire wall of the engine performed as designed and protected the engine, although the interior of the vehicle was severely damaged as a result of the fire. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.
- NHTSA ID
- 11727073
- Incident
- Mar 5, 2026
- Mileage
- 107,000 mi
BrakesDriver assistanceOther / unspecified+1 more
Filed Jun 27, 2019
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. WHEN THE CONTACT SWITCHED LANES OR MADE A TURN, THE BRAKES ACTIVATED ON THEIR OWN. THE FAILURE OCCURRED ON FLAT OR CURVED ROADS AND WHILE DRIVING 30 MPH. SOMETIMES THE BRAKES WORKED PROPERLY, BUT SOMETIMES THEY DID NOT WORK AT ALL. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD OCCASIONALLY ACCELERATE AND DECELERATE ON ITS OWN AND THE STEERING WHEEL MADE AN ABNORMAL TICKING NOISE. FURTHERMORE, THE VSC AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOYOTA KNOXVILLE (10415 PARKSIDE DR, KNOXVILLE, TN 37922), BUT THEY DID NOT ASSIST. THE VEHICLE WAS THEN TAKEN TO FOX TOYOTA (228 FOX FAMILY LN, CLINTON, TN 37716) WHERE IT WAS DIAGNOSED THAT A STEERING ANGLE SENSOR NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 170,000. *BF *TR
- NHTSA ID
- 11222907
- Incident
- Jun 28, 2017
- Mileage
- 170,000 mi
Other / unspecified
Filed Mar 19, 2018
MY LUG NUTS ARE SWOLLEN. THIS IS APPARENTLY A COMMON PROBLEM WITH TOYOTA BECAUSE THEY USE A TWO PART LUG NUT DESIGN. WATER GETS BETWEEN THE TWO PARTS, SWELLS AND I CANNOT REMOVE MY TIRE. THANK GOODNESS I WAS NEAR A MECHANIC AND NOT 60 MILES NOWHERE. I COULD NOT GET THE WHEEL OFF THE CAR WITH MY CAR BASED TOOLS.
- NHTSA ID
- 11080175
- Incident
- Mar 19, 2018
- Mileage
- 190,000 mi
Other / unspecified
Filed Oct 18, 2017
8/20/10 BOUGHT GOODYEAR ASSURANCE TIRES, 80K WARRANTY. 10/3/14 AT 65K TIRES WORN OUT EARLY, REPLACED TIRES WITH MICHELIN DEFENDER TIRES, 90K WARRANTY. 9/14/17 AT 48K TIRES WORN OUT EARLY, ALL 4 AT OUTER EDGE WAS 1 OR 2, BUT REST OF TREDS ARE 3 OR 4. ROTATED AND INFLATED TIRES PER REQUIREMENTS. MANY SIENNA OWNER ARE REPORTING THIS ISSUE. MAJOR SAFETY ISSUE WITH THIS VAN DESIGN TO HAVE TIRES WEAR SO QUICKLY.
- NHTSA ID
- 11034455
- Incident
- Sep 14, 2017
Other / unspecified
Filed Sep 6, 2017
VAN HAS EXCESSIVE TIRE WEAR CHARACTERISTICS. NO MATTER WHAT THE RATING OR QUALITY OF THE TIRE, THEY ONLY LAST AT MOST 25,000 MILES. ALIGNMENT IS FINE.
- NHTSA ID
- 11021687
- Incident
- Sep 6, 2017
- Mileage
- 25,000 mi
Other / unspecified
Filed Oct 28, 2015
RECEIVED SAFETY RECALL #A9E A COUPLE YR.S AGO AND HAD THE RECOMMENDED REPAIR DONE ON THE SPARE TIRE CARRIER CABLE. THEN RECEIVED ANOTHER NOTIFICATION IN 10/15 THAT "THE ORIGINAL REMEDY PROCEDURE MAY NOT HAVE BEEN ADEQUATE." INFORMED THAT THE NEW SAFETY RECALL #E0S NOW SUPERSEDES A9E. TOOK VAN TO DEALER FOR THIS REPAIR ON 10/19/15. AFTER MECHANIC BEGAN WORK HE CAME TO WRITER AND ASKED WHERE THE SPARE TIRE WAS. MUCH TO MY SURPRISE THERE WAS NO LONGER A SPARE TIRE UNDER THE VAN-WE HAVE NEVER HAD A NEED TO USE THE SPARE AND HAVE NO IDEA WHEN IT FELL OFF. I WAS TOLD THAT THE CABLE WAS BROKEN AND THAT A NEW WHEEL AND TIRE WOULD HAVE TO BE ORDERED AND THAT I WOULD HAVE TO PAY FOR THIS. CONTACT WAS MADE WITH THE TOYOTA CUSTOMER CENTER AND AFTER MANY PHONE CALLS AND FAILURE OF THEIR REPRESENTATIVES TO RETURN CALLS WE WERE TOLD THAT THEY UNDERSTOOD THAT THE LOSS OF THE TIRE WAS DUE TO THE FAULTY SPARE TIRE CARRIER CABLE BUT THAT THEY ARE ONLY RESPONSIBLE FOR REPLACING THE CABLE. IT SEEMS ABSURD THAT OUR SAFETY AND THE SAFETY OF OTHERS WAS COMPROMISED BY THE SPARE TIRE FALLING OFF AND ALL THE COMPANY ASSUMES RESPONSIBILITY FOR IS THE CARRIER CABLE. WE HAVE NOW ORDERED A NEW WHEEL AND TIRE COSTING $300 TO $400 AND HOPE THAT THE MOST RECENT "FIX" WORKS.
- NHTSA ID
- 10786882
- Incident
- Oct 19, 2015
- Mileage
- 148,335 mi
Other / unspecified
Filed Oct 7, 2015
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 5 MPH, THE SPARE TIRE ON THE REAR OF THE VEHICLE DETACHED FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 2/4/16 *CN UPDATED 02/16/16.*JB
- NHTSA ID
- 10780608
- Incident
- Jul 14, 2015
- Mileage
- 130,000 mi
Other / unspecified
Filed May 18, 2015
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (WHEELS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
- NHTSA ID
- 10717137
- Incident
- Sep 10, 2014
Body & structureOther / unspecified
Filed Feb 20, 2015
MY DASHBOARD IS MELTING AND IT GIVES A VERY BAD GLARE OF BRAKE LIGHTS, TRAFFIC LIGHTS AND THE SUN. IT ALSO HAS A VERY BAD GLARE WHEN RAINING AND REFLECTS TAIL LIGHTS AT NIGHT. IT IS EXTREMELY DIFFICULT TO SEE. WHEN I REPORTED THIS TO TOYOTA THEY SAID IT WOULD NOT BE COVERED BY MY WARRANTY. *TR
- NHTSA ID
- 10689612
- Incident
- Sep 8, 2014
- Mileage
- 84,000 mi
Other / unspecified
Filed Feb 10, 2015
TL*THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
- NHTSA ID
- 10682515
- Incident
- Jan 6, 2015
Other / unspecified
Filed Jan 13, 2015
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (WHEELS). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STRAPPED THE SPARE TIRE TO THE LUGGAGE COMPARTMENT OF THE VEHICLE AS A TEMPORARY REMEDY BECAUSE THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/24/15*CN
- NHTSA ID
- 10672221
- Incident
- Jan 13, 2015
Body & structureOther / unspecified
Filed Jan 3, 2015
THE POWER LIFTGATE WONT STAY OPEN AND CLOSES ON PEOPLE, REPEATEDLY. *TR
- NHTSA ID
- 10669789
- Incident
- Nov 1, 2014
- Mileage
- 110,000 mi
Body & structureOther / unspecified
Filed Mar 23, 2013
WHILE BACKING THE CAR IN MY DRIVEWAY IT SUDDENLY ACCELERATED AND COULD NOT BE STOPPED BY BRAKING BEFORE IT STRUCK STONE WALL, BLOWING THE RIGHT REAR TIRE, DAMAGING THE UNDERBODY AND DAMAGING THE STONE WALL. VERY SCARY! *TR
- NHTSA ID
- 10504255
- Incident
- Mar 21, 2013
- Mileage
- 30,142 mi
Other / unspecified
Filed Dec 23, 2011
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT STATED THAT THE TIRE VALVE STEM DETACHED WHILE ADDING AIR TO THE TIRES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 35,000. THE VIN WAS NOT AVAILABLE.
- NHTSA ID
- 10441097
- Incident
- Dec 22, 2011
- Mileage
- 35,000 mi
Driver assistanceEngineOther / unspecified
Filed Jul 29, 2010
1. ENGINE LIGHTS CAME ON ALERTING US TO A PROBLEM (CHECK ENGINE, SERVICE ENGINE, ETC.). AFTER ALLEGED REPAIR, SPOUSE DROVE TO FAMILIES HOUSE APPROXIMATE 600 MILES AWAY AND FOUND A SIGNIFICANT AMOUNT OF OIL HAD LEAKED FROM THE SYSTEM - OIL HAD BEEN CHANGED AS PART OF THE FIX. A SECOND DEALER, AT THE NEW LOCATION, "FIXED" WITH THE SAME HOSE AGAIN, WITH SIMILAR RESULTS, THOUGH MY SPOUSE ONLY DROP 120 MILES. SHE IS UNABLE TO CONTINUE THE TRIP HOME DUE TO THIS ISSUE. 2. AFTER TAKING TO DEALER, WAS TOLD THE VVT OIL LINE WAS A KNOWN FAULTY PART AND NEEDED REPLACEMENT. WAS NOT A "FORMAL" RECALL, BUT WAS CONSIDERED AN INTERNAL RECALL TO TOYOTA THAT NEEDED TO BE FIXED FOR "FREE". BOTH DEALERSHIPS CLAIMED TO HAVE FIXED THE PROBLEM, THOUGH THE ENGINE IS STILL LEAKING A SIGNIFICANT AMOUNT OF OIL. THERE IS A SIGNIFICANT AMOUNT OF DATA ON THE WEB THAT ADDRESSES THIS OIL LINE AND THE ASSOCIATED ISSUES. 3. PART WAS REPLACED, BUT WITH SAME TYPE (PART NUMBER, COMPOSITION, ETC.). BASICALLY, A "NEW" BAD PART WAS REPLACED. FURTHERMORE, THE FIRST DEALERSHIP INSTALLED VARIOUS GASKETS AND SEALS INCORRECTLY, AND STILL GAVE THE CAR A SAFE RATING FOR A 600 MILE TRIP. THE SECOND DEALERSHIP MERELY REPLACED A BAD OIL LINE WITH ANOTHER BAD OIL LINE. *TR
- NHTSA ID
- 10346242
- Incident
- Jul 28, 2010
- Mileage
- 25,000 mi
Other / unspecifiedTires & wheels
Filed Apr 17, 2010
I HAVE A 2008 TOYOTA SIENNA VAN. I HAD ONCE GOTTEN A FLAT TIRE ABOUT THREE MONTHS AGO. I TRIED TO UNWIND MY SPARE TIRE FROM THE UNDERCARRIAGE UNSCREWING THE BOLT TO LOWER THE SPARE TIRE USING THE WINCH MECHANISM. ONCE THE SPARE WAS LOWERED I COULD NOT PULL THE WIRE BACK UP AGAIN. ONCE THE FLAT WAS REPAIRED I COULD NOT USE THE WINCH AGAIN TO PULL BACK MY SPARE TIRE TO THE ORIGINAL POSITION. I WENT AHEAD AND REPLACED THE WINCH MECHANISM ON MY OWN COST AFTER NOT GETTING ANY SUPPORT FROM THE DEALERSHIP TO HELP FIX IT OR REPEATED CALLS TO TOYOTA THAT REFUSED TO ACKNOWLEDGE THE DEFECT. THEY CITIED THAT I WAS OUT OF WARRANTY AND NOW COULD DO NOTHING. NOW I AM HEARING THERE IS INDEED A PROBLEM WITH THE MECHANISM AND THERE IS A RECALL ON THE VAN. I PLACED A CALL TO THE DEALERSHIP IN TOWN THERE IS NO RESPONSE. WHILE THERE MAY HAVE BEEN DANGEROUS SITUATION THIS WAS AVOIDED I THINK BY PUTTING IN A THIRD PARTY WINCH MECHANISM ON MY OWN COST. I LIKE TOYOTA TO EITHER 1) FIX MY PROBLEM 2) PAY FOR THE COST OF FIXING THE PROBLEM WHICH I TOOK CARE TO FIX IT ON MY OWN COST. *TR
- NHTSA ID
- 10326167
- Incident
- Jan 1, 2010
- Mileage
- 48,000 mi
Body & structureOther / unspecified
Filed Mar 13, 2010
WE BOUGHT A NEW-TO-US 2008 TOYOTA SIENNA WITH A POWER OPERATED PASSENGER DOOR. WITHIN 2 WEEKS OF PURCHASE WE PARKED IN OUR CHURCH PARKING LOT (NOT ON AN OBVIOUS INCLINE) AND PUSHED THE INTERNAL BUTTON FOR THE POWER DOOR. I WENT TO TAKE MY CHILD OUT OF HER CAR SEAT AND THE DOOR AUTOMATICALLY CLOSED ON ME. IT TOOK ALL MY FORCE TO KEEP IT OPEN. I LET IT SHUT, THEN REOPENED IT AND IT WOULD NOT LATCH AND KEPT FORCIBLY SHUTTING. I LITERALLY PROPPED THE DOOR OPEN AGAINST ITS WILL TO CLOSE WHILE MY CHILD EXITED. THE DEALER CANNOT DUPLICATE THE PROBLEM AND DOESN'T BELIEVE IT HAPPENED. WE ARE VERY CONCERNED ABOUT THIS ESPECIALLY BECAUSE THERE IS NO WAY TO MANUALLY DISENGAGE THE MOTOR AND STOP IT FROM FORCING ITSELF CLOSED. *TR
- NHTSA ID
- 10319466
- Incident
- Feb 27, 2010
- Mileage
- 41,950 mi
Other / unspecified
Filed Dec 25, 2009
TOYOTA GAS PEDAL STUCK. I REALIZE THAT THERE IS ALREADY SOMETHING IN THE WORKS FOR THIS PROBLEM, BUT I WANTED TO ADD MY STORY, MY FAMILY AND I WERE TRAVELING IN WICHITA HWY54 AT APPROX 7PM. I WENT TO PASS A CAR WHEN I PUSHED THE GAS PEDAL ALL THE WAY DOWN IT...STUCK. I REACHED SPEEDS PROBABLY OVER 100MPH INTO AN CONSTRUCTION ZONE (50MPH) WHERE I SHUT OFF THE VEHICLE AND COASTED ONTO THE SHOULDER. I CONSIDER MYSELF AN EXPERIENCED GOOD DRIVER WITH THOUSANDS OF MY MILES TO MY NAME. THE VAN HAD 2 ADULTS AND 3 KIDS IN IT. I HAVE CONTACTED TOYOTA AND THEY TOLD ME TO REMOVE MY FLOOR MAT AND WAIT FOR AN RECALL IN LATE JANUARY. HOPEFULLY THIS HELPS.. THANKS *TR
- NHTSA ID
- 10296961
- Incident
- Dec 12, 2009
- Mileage
- 30,000 mi
Other / unspecifiedTires & wheelsVisibility
Filed Jul 20, 2009
I BOUGHT MY 2008 TOYOTA SIENNA IN OCTOBER 2007. THE FIRST DEFECT I NOTICED IS WHEN THE REAR WINDOWS ARE OPEN, THE REAR DOORS DO NOT LOCK IN PLACE WHEN YOU OPEN THEM. THE MECHANIC STATED SAID THE HE THOUGHT THE REASON IT WAS DESIGNED THIS WAY WAS AS A PRECAUTION, IN CASE A CHILD IS LEANING OUT OF THE WINDOW WHEN THE DOORS ARE OPENED. THIS MADE NO SENSE. MY EXPERIENCE HAS BEEN THAT THE DOOR SLAMS REALLY HARD AND THEN BOUNCES BACK. IF A CHILD HAPPENED TO BE LEANING OUT THE WINDOW THEY WOULD SUFFER SERIOUS INJURY BECAUSE OF THIS. NO ONE HAS BEEN INJURED THUS FAR, BUT THE SLAMMING CERTAINLY STARTLES EVERYONE! THIS HAPPENS EVEN IF THE WINDOW IS ONLY OPEN SLIGHTLY. ANOTHER DEFECT IS THE TIRE PRESSURE LIGHT ON THE DASH. IT STAYS LIT UP CONSTANTLY. AFTER ADDING AIR ON NUMEROUS OCCASIONS, I NOTICED THAT THE LIGHT COMES BACK ON IN JUST A COUPLE OF DAYS. I DISCUSSED THIS WITH THE DEALER AND HE SIMPLY STATED THAT TIRE PRESSURE CHANGES WITH THE TEMPERATURE. THIS IS A SAFETY ISSUE BECAUSE I WOULD NOT KNOW IF THE TIRES' INFLATION WAS REALLY OFF OR NOT. OBVIOUSLY I CANNOT ADD AIR TO THE TIRES EVERY OTHER DAY. *TR
- NHTSA ID
- 10277431
- Incident
- Feb 10, 2008
Other / unspecified
Filed Apr 13, 2009
BOUGHT A 2008 TOYOTA SIENNA XLE LIMITED WITH ALL THE OPTIONS ETC. THE NAVIGATION SYSTEM THAT WAS PART OF THE PACKAGE WITH OUR MODEL VAN WE BOUGHT STATES THAT IS COVERS ALL OF NORTH AMERICA. THERE IS A DVD THAT LOADS INTO THE NAV SYSTEM EACH TIME THE VAN IS STARTED, THESE MAPS INCLUDE ALL OF THE LOWER 48 STATES AND HAWAII AND EVEN INCLUDE CANADA. HOWEVER NOTHING IN ALASKA IS COVERED. I FEEL AS THOUGH WE WERE MISLEAD ABOUT THIS FEATURE AND HAVE TRIED CONTACTING TOYOTA DIRECTLY HOWEVER THE MAPS COVERED ON THE DVD IS A SOFTWARE PROGRAM THAT WAS PROVIDED TO TOYOTA BY A 3RD PARTY. IS THERE ANYTHING WE CAN DO TO GET TOYOTA TO LISTEN?? RETURNED PHONE CALLS AND E-MAILS FROM TOYOTA SUGGEST THAT THE STATE OF ALASKA DOESN'T JUSTIFY THEIR COST IN PRODUCING A NEW DVD UPGRADE TO INCLUDE OUR STATE. WHEN WE PURCHASED THE VAN THIS WAS NOT CLEARLY STATED BY THE SALES MANAGER AND WE WERE TOLD THAT TOYOTA WAS COMING OUT WITH A NEW DVD THAT WILL COVER ALASKA, BUT NOW IT'S OBVIOUS THEY HAVE NO INTENTIONS OF PROVIDING THIS. FRUSTRATED IN AK. *TR
- NHTSA ID
- 10265185
- Incident
- Feb 16, 2009
ElectricalOther / unspecified
Filed Mar 17, 2009
SPEEDOMETER ON MY 2008 TOYOTA SIENNA APPEARS TO BE SHOWING A FASTER RATE OF SPEED FROM 3 DIFFERENT SPEED RADARS IN THE CITY AND COUNTY OF HONOLULU. THERE IS A 2-3 SECOND DELAY, WITH THE MOVEMENT OF THE SPEEDOMETER NEEDLE. IT IS CLEAR, THAT ALL 3 RADARS SHOW A CONSISTENT PATTERN OF A 5 MILE VARIANCE. THE TOYOTA DEALERSHIP I PURCHASED THE VEHICLE FROM DID NOT MAKE APPROPRIATE VEHICLE CHECKS TO RECTIFY THE PROBLEM. THEY HAVE REFERRED ME TO A LOCAL AUTO REPAIR WITH A DYNOMETER WHICH IS DEMANDING A $95.00 FEE TO CHECK THE SPEEDOMETER. A MR. KITAJIMA THE LOCAL REPRESENTATIVE FOR TOYOTA HAS IS REFUSING TO PAY FOR THE DYNOMETER CHECK AND IS INDICATING THAT THE RADAR READINGS ARE INACCURATE. ALL THREE RADARS COULD NOT BE DEFECTIVE AND COUPLED WITH THE FACT THAT I'VE ALSO CHECKED THE SPEED WITH ANOTHER VEHICLE USING A CELL PHONE TO MONITOR THE SPEED WITH THE OTHER DRIVER. ALL OF THESE CHECKS, CLEARLY PROVE THAT THE SPEEDOMETER IS INACCURATE. AGAIN, THEY ALL SHOW A 5 MILE VARIANCE OF SPEED BETWEEN MY NEW TOYOTA SIENNA (2008) AND ALL RADARS AND OTHER VEHICLE CHECKS. *TR
- NHTSA ID
- 10262097
- Incident
- Dec 10, 2008
ElectricalOther / unspecified
Filed Dec 5, 2007
I WAS PROGRAMMING A NEW SIENNA VAN HOMELINK TO MY GARAGE DOOR OPENER. IT STARTED THE SEQUENCE AS ONE WOULD EXPECT.(.SMALL HOUSE ICON BLINKING )BUT NEVER APPARENTLY MOVED ON TO THE STEP OF RETRIEVING THE SIGNAL. AS REQUIRED ONE MUST HOLD THE GARAGE DOOR OPENER REMOTE ON TO TRY TO ACCEPT SIGNAL. AFTER ATTEMPTING THIS SEVERAL TIMES I STOPPED AND WAS JUST IN TIME TO NOTICE THE MOTOR OF GARAGE DOOR OPENER WAS OVERHEATING AND NEAR FIRE! FIRE DEPT WAS CALLED AND IT WAS ALL CHECKED OUT. IN FEAR OF FAULTY EQUIPMENT I TOOK STEPS TO REPLACE BOTH GARAGE DOOR MOTORS. AFTER NEW OPENERS WERE INSTALLED PROFESSIONAL INSTALLERS ATTEMPTED TO PROGRAM THE HOMELINK. IT FAILED ONCE AGAIN. WE TRIED SEVERAL TIMES AND EVEN TRIED TO PROGRAM OTHER BUTTONS. END RESULT WAS BUTTON 1 AND 2 OF HOMELINK ARE FAULTY AND 3 FINALLY PROGRAMMED. SO AFTER REPLACING MY OWN EQUIPMENT WHICH I ASSUMED WAS FAULTY ...WE DETERMINED THE HOMELINK SYSTEM IN THE CAR WAS AT FAULT AND MALFUNCTIONING. THIS WAS DETERMINED AFTER WE TRIED ON NEW MOTORS ...SO IN THE END MY ORIGINAL EQUIPMENT WAS NOT THE CAUSE OF THE FIRE BUT MERELY A RESULT OF A FAULTY PROGRAM CHIP IN THE HOMELINK. I WAS FORTUNATE THAT MY HOUSE HAD NOT CAUGHT FIRE AS MY GARAGE IS UNDER THE FAMILY ROOM. I SPOKE WITH MY DEALERSHIP AS WELL AS TOYOTA CUSTOMER CARE CENTER AND HOME LINK AND NON OF THE 3 SOURCES WILL ASSUME RESPONSIBILITY OF THE FAULTY EQUIPMENT. THE CAR WAS ONLY A WEEK OLD BRAND NEW 2008. I FEEL HAD THE HOMELINK WORKED PROPERLY THE 1ST AND 2ND BUTTON WOULD OF PROGRAMMED AS EASILY AS THE 3RD AND MY GARAGE OPENERS WOULD NOT OF OVERHEATED AND NEAR CAUGHT FIRE AND PLACE MY HOME AND PETS IN JEOPARDY. NOT TO MENTION I HAD A COST OF $700.00 TO REPLACE EQUIPMENT THAT WASN'T FAULTY. I WOULD LIKE TOYOTA TO ACKNOWLEDGE THAT THIS MAY PERHAPS BE THE FIRST OF SEVERAL HOMELINKS TO HAVE A ISSUE AND TO MAKE CONSUMERS AWARE THAT THERE IS A POTENTIAL MALFUNCTION SO THEY TOO DON'T OVERHEAT AND POSSIBLY LEAD TO FIRE IN THE MOTORS IN GARAGE. *TR
- NHTSA ID
- 10210865
- Incident
- Oct 25, 2007
- Mileage
- 200 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.