2021 Toyota Venza Hybrid Problems

I was stopped at an intersection. When I pressed the accelerator to try to pull across the intersection, the vehicle initially began to move forward but almost immediately all acceleration power was lost. The accelerator pedal could be pushed to the floor with no response from the vehicle. It took several seconds of feathering the accelerator for the vehicle to regain the ability to move forward and I was able to clear the intersection. This is the fourth time that I have experienced the same issue with this vehicle over the past two years. The problem cannot be replicated by the dealer. There are no warning lights on in the vehicle. I don’t know if warnings appear during this few seconds of power failure because it happens very quickly and my focus is trying to get out of the way of oncoming traffic. This is a serious safety concern because it has occurred while trying to move through an intersection or pull onto the road. The vehicle losing power and stopping in these moments could result in a collision with an oncoming vehicle.

FUEL GAUGE AND FUEL TANK DO NOT OPERATE PROPERLY, LIKE THE 2020 RAV 4 GAS TANK PROBLEM. ON 2/8/21 WHEN THE GAUGE INDICATED 1/2 TANK, I PUT IN 9.997 GAL OF GAS, SINCE THIS CAR ONLY HAS A 14 1/2 GAL TANK THE TANK MUST NOT HAVE BEEN 1/2 FULL. ON 2/14/21 THE GAUGE READ 2/3 , I PUMPED GAS AND THE PUMP SHUT OFF AT 1.1 GAL, I SLOWLY ADDED GAS AS THE PUMP KEPT CLINKING OFF TILL I GOT A TOTAL OF 1.743 GAL OF GAS INTO THE TANK. I STARTED THE ENGINE AND THE GAS GAUGE STILL READ 2/3, SO I STARTED THE GAS PUMP AGAIN SLOWLY ADDED ANOTHER 1.287 GAL OF GAS. I STARTED THE CAR AGAIN AND THE GAUGE STILL READ 2/3 FULL. I LEFT THE GAS STATION AND AFTER DRIVING APPROX 4 MILES THE GAUGE SUDDENLY WENT UP ABOVE THE FULL MARK. I TALKED TO ONE PERSON AT THE LOCAL TOYOTA SERVICE CENTER AND WAS TOLD THAT THE GAS TANK WAS THE SAME PART NUMBER AS THE ONES BEING REPLACED ON THE RAV4 HYBRIDS FOR THE PROBLEM OF THE TANKS NOT FILLING PROPERLY AND THE GAS GAUGE NOT OPERATING PROPERLY, BUT NOTHING CAN BE DONE UNTIL TOYOTA FINDS THAT THERE IS A PROBLEM AND SENDS OUT INSTRUCTIONS TO REPAIR OR REPLACE THE DEFECTIVE PARTS. I THEN TALKED TO ANOTHER SUPERVISOR AT ANOTHER TOYOTA DEALERSHIP AND WAS TOLD THAT THE 2021 VENZA HAS A BLADDER IN THE FUEL TANK AND THE ONLY WAY FOR IT TO FILL PROPERLY AND THE GAUGE TO WORK PROPERLY IS TO WAIT UNTIL THE VEHICLE HAS LESS THAN 1/4 TANK OF GAS BEFORE FILLING WITH GAS. AFTER SPENDING OVER $42,000 FOR A NEW VEHICLE THIS SHOULD NOT BE A PROBLEM CUSTOMERS SHOULD HAVE TO BE CONCERNED ABOUT. THE OTHER PROBLEM IS DUE TO THE GAUGE AND TANK PROBLEM THE MILES REMAINING DISPLAY IS ALWAYS WRONG.

JUST PURCHASED NEW 2021 TOYOTA VENZA HYBRID. WITH LOW BEAM HEADLIGHTS ON, HAVE BLACK "SHADOWS" IN TOP PORTION OF ILLUMINATED FIELD ON BOTH SIDES. VERY DISTRACTING ESP. ON DARK, CURVY ROAD. THESE SHADOWS DO NOT APPEAR WITH HIGH BEAMS ON...NOTHING ON HEADLIGHT LENS TO CAUSE THESE BLACK AREAS. LOW BEAM SHADOWS APPARENT WHEN VEHICLE IS STATIONARY AS WELL AS MOVING. PREVIOUSLY HAD A 2019 TOYOTA RAV4 HYBRID WITHOUT THIS ISSUE.

LEFT AND RIGHT HEADLIGHTS, IN 'LOW BEAM' SETTING, HAVE A VISIBLE 'DARK SHADOW' THAT PROJECTS SLIGHTLY OFF TO THE LEFT OF THE FIELD OF VIEW. WHEN DRIVING ON DARK FREEWAYS, YOU ARE CONSTANTLY DISTRACTED, THINKING THERE IS A MOVING OBJECT APPROACHING FROM THE LEFT. HIGH BEAM SETTING DOES NOT HAVE THIS SITUATION.

I was stopped at an intersection. When I pressed the accelerator to try to pull across the intersection, the vehicle initially began to move forward but almost immediately all acceleration power was lost. The accelerator pedal could be pushed to the floor with no response from the vehicle. It took several seconds of feathering the accelerator for the vehicle to regain the ability to move forward and I was able to clear the intersection. This is the fourth time that I have experienced the same issue with this vehicle over the past two years. The problem cannot be replicated by the dealer. There are no warning lights on in the vehicle. I don’t know if warnings appear during this few seconds of power failure because it happens very quickly and my focus is trying to get out of the way of oncoming traffic. This is a serious safety concern because it has occurred while trying to move through an intersection or pull onto the road. The vehicle losing power and stopping in these moments could result in a collision with an oncoming vehicle.

OUR CAR IMPACTED WITH ANOTHER AS WE TRIED TO ENTER THE HIGHWAY FROM A SHORT MERGE LANE. THE OTHER CAR ENTERED IN FRONT OF US FROM THE SIDE OF THE ROAD AFTER WE PASSED A STOP SIGN IN THE MERGE LANE; THE OTHER CAR THEN STOPPED SHORT BEFORE ENTERING THE HIGHWAY, JUST AS WE WERE SPEEDING UP THE ENTER THE HIGHWAY. A SENSOR SOUNDED IN OUR CAR, WE SLAMMED ON THE BRAKES, AND THE TWO CARES COLLIDED. THE PASSENGER SIDE FRONT OF OUR VEHICLE WAS DAMAGED; THE REAR DRIVE SIDE OF THE OTHER CAR WAS DAMAGED. DRIVER SIDE SEATBELT IN OUR CAR OPERATED NORMALLY. PASSENGER SIDE SEATBELT IN OUR CAR LOOSENED INSTEAD OF TIGHTENED; PASSENGER HIT HEAD ON DASHBOARD AS BRAKES WERE HIT OR IMPACT HAPPENED (WE WERE GOING APPROX. 15 MPH. UPON IMPACT). SAID PASSENGER OBSERVED UPON IMPACT OF HEAD ON DASH THAT HER SEAT BELT WAS HANGING SLACK AWAY FROM HER CHEST BY APPROX. SIX TO EIGHT INCHES. TOYOTA PRODUCT LIABILITY DEPT. WAS INFORMED (CASE NUMBER 210409002008) BETWEEN 6:15 AND 7:30 PM ON FRIDAY, APRIL 9TH, 2021. THEY SAY THEY WILL DOWNLOAD THE "BLACK BOX" INFORMATION, BUT THEY HAVEN'T COMMITTED TO A PHYSICAL INSPECTION OF THE SEATBELT, WHICH SEEMS CRITICAL (I.E., THAT A SEATBELT ENGINEER PHYSICALLY INVESTIGATE).*DT

The contact owns a 2021 Toyota Venza Hybrid. The contact stated that the windshield had developed a crack that formed from the front passenger’s side corner to approximately 2-feet towards the front driver’s side. An undisclosed dealer was notified of the failure and the contact was advised to contact the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer. The failure mileage was approximately 18,000.