RoadVitals

2015 Trails West Classic Ii

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 19, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Nov 13, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2015 Trails West Classic Ii, most frequently naming the other / unspecified category. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V753000

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Nov 13, 2015
279 units potentially affected
The defect: Trails West Manufacturing of Idaho, Inc. (Trails West) is recalling certain model year 2015-2016 Santa Fe, Santa Fe II, Classic, Classic II, Sierra, Sierra II, Royale, Sierra Select, RPM BP, and Hot Shot trailers manufactured February 18, 2015, to August 25, 2015, and equipped with 3500lb-capacity torsion model axles. The weld that secures the torsion arm assembly may fail allowing the tire, wheel, hub, and torsion arm to separate from the trailer.
The risk: A separation of the torsion arm can result in a reduction in vehicle stability, increasing the risk of a crash.
The remedy: Trails West will notify owners, and dealers will replace any suspect axles, free of charge. The recall began on December 9, 2015. Owners may contact Trails West customer service at 1-208-852-2200.
Trails West Manufacturing Of Idaho, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Jul 19, 2015

NEARLY BRAND NEW (THREE MONTH OLD TRAILER) FRONT AXLE BROKE/SNAPPED OFF COMPLETELY ON RIGHT HAND SIDE CAUSING THE ENTIRE FRONT RIGHT WHEEL ASSEMBLY TO COMPLETELY COME DETACHED. WHEEL FLEW ACROSS THE HIGHWAY. WAS HAULING A HORSE AT THE TIME WITH 5 PEOPLE IN THE HAULING VEHICLE. THERE IS NOTHING HOLDING THE FRONT AXLE IN PLACE. UPON CONTACTING THE MANUFACTURER HEADQUARTERS, A SERVICE REPRESENTATIVE NAMED "KURT" INSTRUCTED ME TO HAUL THE VEHICLE MYSELF TO HAVE WHAT HE CALLED A "CLEARLY DEFECTIVE AXLE/PART" 25 MILES NORTH TO BE REPAIRED. I ASKED IF IT WAS SAFE TO HAUL, HE RESPONDED "WELL, IT SHOULD BE". I WAS UNCOMFORTABLE HAULING A TRAILER ON A HIGHWAY WITH THE KNOWLEDGE IT WAS MISSING A WHEEL, LISTING TO ONE SIDE, WITH AN EXPOSED, UNSECURED AXLE. AFTER MULTIPLE CALLS TO THE DEALER AND MANUFACTURER, I WAS TOLD THAT SOMEONE WILL PICK IT UP AND HAUL IT TO BE REPAIRED UNDER WARRANTY. I UNDERSTAND THAT DEFECTS OCCUR, HOWEVER, THAT THE MANUFACTURER TOLD ME TO HAUL IT, WITH A BROKEN AXLE AND MISSING WHEEL, IS ALARMING.

NHTSA ID
10734999
Incident
Jul 8, 2015
Mileage
700 mi

Compare model years

Complaint and recall counts across every year of this model

Trails West Classic Ii by model year
YearComplaintsRecallsInvestigationsIssue Index
2016010—
2015Viewing110—
2005010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.